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- Naples, FL
Pulte Homes Reviews in Naples, FL
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What Naples Homeowners Have to Say About Pulte Homes.
Read all 257 verified reviews from homeowners that built a new home with Pulte Homes in the Naples area. Naples homeowners have rated Pulte Homes an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Naples Area
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Customer Reviews
Satisfied Pulte customer at Caymas in Naples, FL
- Edward M.
- Verified HomeBuyer
- June 16, 2026
- Naples, FL
Very responsive and informative from initial visit to closing and punch list items. Good value for the money.
Pulte Homes responded:
Thank you for sharing your experience. We're delighted to hear that you find great value in your home! It's wonderful to know that our team was responsive and informative throughout your process and addressing your concerns. Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Failure to disclose
- Anonymous
- Verified HomeBuyer
- June 16, 2026
- Immokalee, FL
Builder negotiated in bad faith, failing to disclose a major construction issue that would have undoubtedly placed downward pressure on the home price if buyers would have known.
Pulte Homes responded:
Thank you for sharing your feedback with us. We're sorry to hear to hear about your experience and would appreciate the opportunity to learn more about it. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 4
Trustworthiness 2
Responsiveness 3
Family House
- Monica P.
- Verified HomeBuyer
- June 09, 2026
- Immokalee, FL
We had an excellent experience purchasing our home with Pulte. The sales team provided outstanding customer service and was always responsive, helpful, and professional throughout the entire process. We especially appreciated the speed, collaboration, and support we received from everyone involved, which made the home-buying experience smooth and stress-free. We are also very impressed with the quality of the home, its beautiful finishes, and the high-quality materials used throughout. Thank you to the entire Pulte team for helping make our dream home a reality!
Pulte Homes responded:
Thank you for sharing your feedback with us. We're thrilled to hear that you had an excellent homebuying experience and that our team provided helpful service throughout the way! It’s wonderful to know the communication and support helped make the process smooth and stress-free, and we’re especially glad you’re enjoying the quality, finishes, and craftsmanship of your new home! We greatly appreciate your kind words and wish you many happy years ahead in your home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Couldn’t have gone better
- Matthew L.
- Verified HomeBuyer
- February 03, 2026
- Immokalee, FL
From walking into the sales center to being handed the keys this was by far our best home buying experience. Pulte Homes, Pulte Mortgage and Pulte Title were absolutely a blessing to work with. They also were able to complete everything from November 1st and closing on December 10th.
Pulte Homes responded:
Thank you for sharing this feedback. We’re thrilled to hear your experience was your best homebuying experience and that the teams made the process smooth and efficient! We appreciate you choosing Pulte and wish you many happy moments in your new home. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
We love our Pulte home!
- Kathryn M.
- Verified HomeBuyer
- December 09, 2025
- NAPLES, FL
The home buying process at Pulte was transparent and professional. Pulte kept us informed from the time we signed our contract until we closed and we love our new home. We had one issue post closing and Pulte fixed the problem within a few hours.
Pulte Homes responded:
Thank you for sharing your feedback with us. We’re delighted to hear that the homebuying process was transparent, professional, and that you felt well-informed from contract to closing! It’s wonderful to know you love your new home and that our team was able to resolve your post-closing issue so quickly. Congratulations on your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
still waiting for my puch list
- Jonathan S.
- Verified HomeBuyer
- November 02, 2025
- Naples, FL
the project manager was okay. with the respond during the construction process but the contractor or sudcontractors where messi. not good on the final touches (drywall, paint, roof tile, and the master bathroom the lights flacker when the ac turns on. (electrician have to come and check)
Pulte Homes responded:
Thank you for taking the time to share your feedback. We are truly sorry to hear that you have unaddressed concerns in your new home. We'd like to learn more about your concerns and help resolve them, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Great customer support
- Jeffrey C.
- Verified HomeBuyer
- October 16, 2025
- NAPLES, FL
Michael (the warranty person) has responded to any of the issues I had with the new house with light speed. Great guy. None of my issues were big but he is my go to guy. Thank you Pulte and thank you Michael.
Pulte Homes responded:
Thank you for taking the time to share your feedback. We're glad to hear that Michael has been helpful in resolving your concerns in your new home! Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
We were pleased with the entire process and especially the finished product.
- John o.
- Verified HomeBuyer
- September 10, 2025
- NAPLES, FL
Nate did an incredible job and delivered a wonderful new home to us.
Pulte Homes responded:
Thank you for sharing your feedback with us. We’re so glad to hear that the process went smoothly and that you’re pleased with your new home! We’ll be sure to share your kind words with Nate, it’s wonderful to know he helped make your experience such a positive one. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great homes…however…
- Salvatore D.
- Verified HomeBuyer
- August 14, 2025
- Immokalee, FL
Great quality homes worth every dollar. However, the buying process via Pulte Mortgage was very annoying and stressful, as they are asking too many little things that honestly other mortgage companies don’t ask. I’m sure there company has their reasons to go sober this stressful process but I believe it should be reviewed. I also got same feedback from many other people that went via Pulte Mortgage. Beside that, all the people working for Pulte are amazing and professional.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re happy to hear that you’re enjoying the quality of your new home and had positive interactions with our team! We’re sorry to learn about the stress you experienced during the mortgage process and understand how this could impact the overall experience. We’ll be sure to share your comments with our mortgage leadership for review, as we value your input in helping us improve. Thank you again. ^KH
Total Score 2
Quality 4
Trustworthiness 4
Responsiveness 5
Do not work with Pulte
- Michael M.
- Verified HomeBuyer
- July 17, 2025
- NAPLES, FL
Pulte was reactive rather than proactive regarding problems. Pulte contracts with Arqai for smart homes, and Arqai is not a good company. When I reached out to Pulte to address concerns, there was no respone. Crickets. I would never buy from Pulte again.
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We’re sorry to hear that your experience was marked by delayed responses and unresolved concerns, especially regarding the smart home system. Your feedback about Arqai and our lack of follow-up is concerning and will be shared with our team for review. Thank you again. ^KH
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Bought home in March
- Jan S.
- Verified HomeBuyer
- June 11, 2025
- Immokalee, FL
We worked with Christina from Pulte on our home in Avalon Park. She is very knowledgeable and went above and beyond in answering our questions and concerns making the purchase on our home smoothly and less stressful. Our home inspection went very well with Anderson who took care of every detail that needed attention. It was all completed in one day and he had the cleaning service come to clean our home so we walked in on closing day to a beautiful brand new clean home. Can t thank both of them enough!
Pulte Homes responded:
Thank you for taking the time to share your experience! We're delighted to hear that Christina made your homebuying journey smooth and stress-free with her knowledge and dedication. It's wonderful to know Anderson ensured every detail was addressed during your inspection and went the extra mile to have your home beautifully cleaned before closing day. We appreciate your kind words, enjoy your new home! ^KH
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Lots of poor workmanship in our house.
- Anonymous
- Verified HomeBuyer
- June 09, 2025
- NAPLES, FL
Spend all the time you need inspecting every sustem before closing.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We are sorry to hear that you are unhappy with the workmanship in your new home. Your advice to thoroughly inspect every system before closing is a valuable reminder, and we appreciate you sharing it. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 4
Everything was great!
- Chase C.
- Verified HomeBuyer
- March 05, 2025
- Naples, FL
We would do the whole process over again. It was so easy and everything was very organized and professional from start to finish.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Expeditious and easy to work with
- Shahab B.
- Verified HomeBuyer
- December 29, 2024
- NAPLES, FL
The process from beginning to end was seamless and pretty much hassle free. Everyone at Pulte was responsive and very helpful with all aspects of the project.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Nathan is very helpful with the final details
- Anthony M.
- Verified HomeBuyer
- December 25, 2024
- NAPLES, FL
The complete process was simple and well organized.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Pulte: Caymas
- George S.
- Verified HomeBuyer
- December 25, 2024
- NAPLES, FL
The purchase process was smooth. The time it took to build was quicker than we expected. The team kept us informed of the progress and made it easy to stay up to date.
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 5
Awesome
- Victoria B.
- Verified HomeBuyer
- November 13, 2024
- Naples, FL
I am very happy with my purchase. The house is beautiful. Reggie was so helpful, knowledgeable and friendly helping me setting the last details of the house. Lisa was wonderful and always willing to answer my questions and Josselyn did a great job and made the sale a breeze. Thank you Pulte Home, your employees are an asset to your company.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
marcy
- Eric S.
- Verified HomeBuyer
- October 31, 2024
- NAPLES, FL
Everybody I met that works for Pulte has been enjoyable to work with, Jolynn, Michael, Tashae
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
David was awesome. It was a pleasure meeting and working with him. He addressed all my concerns.
- Jimmie G.
- Verified HomeBuyer
- September 08, 2024
- Immokalee, FL
Quality built home. And great customer service.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good experience from beginning to end
- Paul M.
- Verified HomeBuyer
- June 07, 2024
- NAPLES, FL
I got a beautiful house at a great price any issues they take care of it right away Very well built Teshey is great very helpful always answers your call
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Felt abandoned by construction mgr on closing day
- Anonymous
- Verified HomeBuyer
- May 02, 2024
- Naples, FL
Closing Day on a Friday is remote training day for construction Mgr. Felt abandoned on closing day. Construction Mgr met the day before and promised house would be cleaned and landscape would be finished. Next day after close I had to drive another 30 mins to a different community sales office to pickup keys. When I got to the new home the outside had not been touched, construction trash & no mulch. Inside was not cleaned as promised. Called construction mgr and he starting calling but it was too late.
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ^TP
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 3
Great
- Ronald S.
- Verified HomeBuyer
- April 10, 2024
- Immokalee, FL
I was very happy with the construction manager and the sales people
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Owner
- Norman C.
- Verified HomeBuyer
- April 03, 2024
- Immokalee, FL
Workmanship could be a little better Overall good experience
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Beautiful home
- Jane W.
- Verified HomeBuyer
- February 29, 2024
- Naples, FL
We are very pleased with the workmanship and buying experience with Pulte homes. We’ve had many compliments on the quality and design of our home.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Since closing I have noticed many mistakes in the finish work of my new home
- Anonymous
- Verified HomeBuyer
- February 01, 2024
- Naples, FL
Since closing I have noticed many mistakes in the finish work of my new home. From faucets that do not line up with handles, to door threshold that is loose and getting worse. I keep finding small things that represent a lack of care in the details: Uneven cabinet doors, sloppy grout lines, no sealer on the grout of tiled floors, mistakes in mill work details, any more. One I move in, I will have these problems corrected.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
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