Pulte Homes Reviews in Naples, FL

It was a good experience,especially since we were building during and after hurricane Ian

Our whole experience from touring the models, to signing the contract, dealing with the construction manager, and all the way to closing was fantastic. Everyone we met was very professional and happy to answer our questions. Now that we are living in the house we are extremely happy with everything.

We had a really positive experience. Donnie and Dana made it easy and were responsive even thru the hurricane months.

I have not lived full time in the unit, but everything seems fine. One issue with a ceiling light box for a light. No power to box. Hopefully it will ge resolved

Awesome team, Lauren in sales, Teshey in construction, and the folks at the design center. Entire process from choosing lot, house, options, design and construction. Top notch professionals.

This is our 2nd home in the Greyhawk Community. The construction process was very seamless. Yohan kept us updated on the progress and was very responsive to our questions and requests. A job well done.

Having built several new custom homes in the past, I can say Pulte did a great job. Considering we built at the height of covid, they managed to keep our home somewhat on track. We were sent lots of pictures when we asked. I have always used a home inspector before the final walk thru and recommend using one. They always help find the things the untrained eye will miss. Hazel was great at closing time, making sure our punch out list was completed. We look forward to enjoying our new home for years!

New home buyers should thoroughly inspect their new home before closing. Once you close, and there are issues with the home, you than have to rely on the pulte warranty department to get the needed repairs fix and it will be a process!!

Our salesman and construction manager were great. The final fit and finish was not great. Still have many things that need to be made right, including the electric bill from prior to closing.

Sales agent says one thing to one person and something else to another. Working with the mortgage company was one of the worst experiences of our lives. Title and insurance companies were easy to deal with. Project managers must be over worked because nothing seems to get done in a timely manner- we moved in over a month ago and our door doesn’t lock- still waiting for someone to come and fix it- have to go back to our home in the north soon so will probably have to fix it ourselves. Also light switch cutouts are carelessly done leaving gaps around plates-don’t expect them to fix this. Any repairs noted on walk through still have not been done. ... More

Our experience with Pulte was great overall. They were very quick to answer questions and kept us updated throughout the entire process. We kept looking for red flag along the way, but never found any. The workmanship was good. There's a few things here and there that need to be addressed, but overall, everything came out good. We would definitely build with them again.

Our build was extremely slow. It seemed nothing would happen until I’d reach out to the project manager. Then a flurry of activity for a few days, then nothing. Quality of craftsmanship is terrible. I’m convinced there’s not a straight wall in the entire house. I met with the warranty department shortly after we closed to go over my four page list of concerns. After a month of silence I reached back out and was told the person I met with is no longer employed. There’s only one cabinet note about our meeting. We’ll have to start over! Frustrating….

My home was not ready for closing. There were too many items that needed to be repaired redone or fixed. Now it’s a slow and difficult process dealing with the home warranty and vendors entering my home for things that should have been complete before the closing.

The bad experience started early. We bought in the very first month of releases, but when it came time to lock in the color of the home, our salesman told us our color choice was restricted because he allowed people who the month after us to pick first. Then they discarded all the rules on elevation and model locations, which means you have houses with the same elevation next to each other. Our communication with our salesman stopped when no work was done on our house for 2 months after the walls went up. We were initially told to expect a mid-July to mid-September closing. Our closing date was moved 3 times and we finally closed late November. People who bought their homes after us, moved in four months before us. Spec homes that were dirt lots when our house had walls up were finished and sold ,while we continued to wait. We were given many reasons and excuses for our house being delayed. Some of them might have even been true. The workmanship is generally shoddy. The painters are incredibly sloppy with paint splattered all over the floors and windows, hinges, doors, and baseboard. Most of our cabinet faces were damaged in the installation and need replacement. Many of our cabinets still don't have handles on them. Many of our windows are deeply scratched. We had an unsealed laundry stack that leaked into our roof. Our oven door got ripped off during installation; we have been told it cannot be properly repaired but a replacement oven is not available. Every day we find a new unfinished or unpainted spot. We did not receive many of our purchased upgrades with no estimated delivery date being provided. They did not inform us about some of the upgrades we didn't receive like a $3700 air purifier, which we found out about on our own. The gates have been an issued. The transponder reader has never worked. The gates got left closed during the hurricane so they broke and have remained broken and open, except when Pulte decides to close them without telling anyone or tellling them the gate code. Supposedly they were getting fixed in December. It's now mid January. Overall, the past 14 months has been stressful and disappointing. Pulte SW Florida should not be building homes in the $1.5-2+ million range until they get their quality control vastly improved. ... More

We had a great experience with Pulte overall. The Project Manager kept us in the loop and did everything in his power to ensure we were able to close in the time frame we hoped for. In general all of the employees, from sales to construction to the Warranty Department were very polite and professional. Couldn't have asked for more!

The poor quality of product is directly related to the level of inexperienced sub trades used on Ave Maria Pulte sites. From framing, plumbing, HVAC, to trim finish work, crews with minimal or no experience were used… In fairness, partially due to labor shortages, and contract crews unwilling to travel out as far as Ave Maria, but also due to poor and neglectful site supervisors who’s job it is to manage and oversee sub trade workmanship.

Closed on our house 3 month ago. None of the issues that were marked at the pre-closing inspection have been fixed or repaired. Still missing closet doors and bathroom towel bar.

We had a rocky path with Pulte. They use good products and build a good home, but we have never seen such poor customer service especially with the amount of money we spent for our home. The cabinets have still not been finished and have many issues that have not been fixed after being in the house for two months. We have asked for a handful of punch list items to be completed and maybe half have been done. Now I can’t even get a hold of our construction manager. He no longer calls me back after multiple attempts to get a hold of him. I escalated it to his manager but that has had no impact as there is still no communication or at least a timeline for when we will see items completed. We kind of feel like our money was stolen since we paid full price for the house but some really big items were not completed. I am hoping Pulte makes it right. ... More

I have to say that my experience with Pulte overall was below average. My home was delayed and at the end of the process Pulte rushed to finish my home. The rush to finish resulted in poor craftsmanship and minor damage all throughout the home. We hope that at the conclusion of our first year that Pulte makes good on their promise of our “dream home” experience.

The initial process of building with Pulte was exceptional. We followed their process and things were on track. Once we were about half way through the process things started to fall apart. Lack of communication, delays, missed deadlines, etc. We closed on October 7th 2022, as of today December 7th 2022 we have tape all over the house marking repairs/items to complete the punch list as well as our 30 day warranty issues. Still Waiting!!!!!!!

i wrote an email to coporate

Overall I give you a D. You just want to sell homes. The home we purchased had several issues. We had the hardest time getting these concerns addressed. Some of your employees just don’t bother answering their phone calls/texts or returning either. Your mortgage/title, and insurance company is a joke. The incompetence was staggering. Not sure why I bothered with this as corporate greed has taken over. Nothing will change.

I love Pulte homes they are beautiful and well built! I’ve looked at a few of their communities before deciding on Naples Manatee Cove. This quaint gated community has a beautiful community pool and the landscaping is always well taken care of as part of HOA fees. I’m extremely fortunate to have a perfect palm tree in my front yard which I love. Little issues concerning the workmanship within the first 30 days are still being worked out but they are being handled. One thing I will say regardless of who is in charge or assigned to welcome a new homeowner home is a better checklist. I moved in and was never given my Hurricane Shutters “box” of how to with pictures and screws until the day before the storm and when I received it I was shown how or where anything was! All the gromits were missing and trying to get those on the day of a storm is NOT EASY! But thanks to a great friend he went to Lowes and purchased a whole box. Just not ok when moving into a new home. Unfortunately there was a hurricane right after I moved in but that is and should be a time for Pulte to shine by showing a new homeowner they want to make sure they have everything they didn’t know they needed. ( Hence the checklist) I didn’t even know the Hurricane Shutters box kit was missing. And I’m sure there are many other items missing ( for example I didn’t know I didn’t have attic pull down stairs because I bought my home after someone backed out there are way to many options to review, all I do know is there is a light on in the attic since before I purchased the home and I have no way of turning off ? These things need to be delt with prior to signing a home over to a new homeowner. There are so many more small things I learned after moving in which should all be in our to do package which weren’t and I believe good customer service starts from the beginning. You can’t set up garbage pick up until AFTER you close because it’s registered with the county that you now own the home, and so many other little details. ( I wanted everything set up prior so that it was organized for me but in Florida it doesn’t work that way) these little details are very important to a new homeowner moving from another state. I’m happy to speak with anyone in customer service as that is what I do everyday with my job. People call us or email us because they have questions and don’t know it’s that simple- or they don’t know anything is missing but because the company cared so much to make sure you the new homeowner had all the information now the new homeowner is well informed. I love my home and community and together we will make it Fabulous. Thank you ... More

You have to keep on top of your build.Our original PM was an Apple salesman. Not experienced with his job. NOW working with the Warranty PM. You have 30 days to report problems. For a Publicly traded company they SHOULD be concerned with the BAD reviews on Pultie .com on Facebook. Should be more responsive.

Everyone was very helpful it was a great experience very professional