Pulte Homes Reviews in Naples, FL

The house is, for the most part, fairly well constructed. Not all the materials are top quality but none of the construction deficiencies (e.g. really crappy drywall) are, in my view, due to the foreman. Rather, some of the trades were less than, uhh, terribly skilled or concerned about quality work. The post closing follow-up has been excellent. The pre-sale mortgage process, however, was the absolute worse. Overall, I'd give the foreman, salesman, and post-sales customer service five stars; the trades three stars (on average); and the mortgage department -7 stars (unless I can give lower).

Just a few comments.....first, this will be the 4th survey or comment I have forwarded and I have yet the hear from anyone regarding my comments !! Perhaps that is SOP...not sure. During the walk-thru I asked if I needed to check the appliances... the answer was no they were checked. Well the first time I ran the dishwasher, which frankly was only last week, I learned the water shut off was in the "off" position. Apparently it was not checked. Someone was to come out today 6/24; however no one did or called to say why. The hood over the range needs some work, and have been asked to get the model number. There is no model number on it and in fact doesn't even state it is a whirlpool unit. They were supposed to come today, but did not since they didn't have the model ... 2 screws are missing, the hood is sagging and piece is loose. Why a model number is needed to make such a repair is beyond me !! The kitchen sink has stains which cannot be removed, one has been ordered and I am awaiting a replacement date. .... Also I just read the note below...interesting comments must "meet your guidelines" .... ... More

project mgr was very responsive and assisted after the purchase to help resolve issues.

Very easy to work with and very professional.

Roof leaked in bedroom. Painting could be better, missed spots and left big drips.

Pulte was prompt and did exactly what they said they would do. The design is nice and the value is great. Don’t try to change anything though. Two things I was not happy with was the alarm/low voltage sub contractor. You feel like you have no options and anything you do is marked up pretty well. I also feel like painting in general was sloppy. Painting around (and on) switches and towel bars, missing spots, etc. just looked rushed. Lots of caulk and it doesn’t have a nice finished look.

I was impressed by the value that Pulte provided. For any small issues that were found, they were responsive and prompt in dealing with them. Would recommend Pulte to friends.

We love our new home

The sub contractors could do a much better job of cleaning up after themselves!

Pulte Mortgage is NOT consumer friendly. I would look elsewhere for a mortgage lender. I had problems from start to finish.

We were very impressed with the hands on experience working with our Supervisor

I thought that the decision making process was too quick and pushy. Then I dont think there was an adequate follow up to the various conditions of the house. Yes, I think the house is in pretty solid shape but I did not love the experience.

The sales person and project manager were both professional and responsive to my concerns with fair resolutions

The top 4 got good review but the last one which it was customer service did not customer service service were not reliable they have to get their act together thank you

You have to keep on top of your build.Our original PM was an Apple salesman. Not experienced with his job. NOW working with the Warranty PM. You have 30 days to report problems. For a Publicly traded company they SHOULD be concerned with the BAD reviews on Pultie .com on Facebook. Should be more responsive.

The home took awhile to build, but the final product was worth waiting for. Of course there are some issues with the home, but that is to be expected.

45 days after closing the quality issues are still “in progress…”

Initial impression upon closing was great. A week of living in the house revealed several issues. The LED ceiling lights were hanging out of the ceiling, later found that this was because ceiling drywall was not cured when they were installed. A week after move-in, all drains were blocked. Main sewer line from house was clogged with construction debris. Plumber said this happens about 25% of the time. Why not clear the drains before closing? Also, once closing occurs, your project manager ends any responsibility for your home - you have to go through Pulte maintenance now. Overall happy, but it’s clear that they cut corners despite the premium price. ... More

The home I purchased was a spec house, so we did not get to pick out any of the features. When I asked if there were changes that we could make I was told no, even though the interior walls were not even up yet. Overall the house came out good and so far any issues that I have had have been addressed quickly.

I am not happy with the response of punch list items it is taking to long and no one responds to emails.

Its been 6 weeks since we closed and no action has been taken on the list of repairs we submitted.

Pulte builds a decent home but the pricing of the homes are getting out of hand. The actual development is beautiful and that's what sold us on building in this neighborhood.

We love living here and are enjoying the house. The home was built quickly and there are a few items that could’ve been done more carefully.

We are enjoying our new home.

Make sure your electrical outlets are not put in the corners where walls meet in the bathrooms. Get salesmen’s promises in writing. Don’t buy a model without speaking to an owner of one. Be prepared to be at home for “Punch lists” to be addressed.