Pulte Homes Reviews in Naples, FL

Very easy to work with and very professional.

The sub contractors could do a much better job of cleaning up after themselves!

We were very impressed with the hands on experience working with our Supervisor

I thought that the decision making process was too quick and pushy. Then I dont think there was an adequate follow up to the various conditions of the house. Yes, I think the house is in pretty solid shape but I did not love the experience.

The sales person and project manager were both professional and responsive to my concerns with fair resolutions

The home I purchased was a spec house, so we did not get to pick out any of the features. When I asked if there were changes that we could make I was told no, even though the interior walls were not even up yet. Overall the house came out good and so far any issues that I have had have been addressed quickly.

We are enjoying our new home.

Make sure your electrical outlets are not put in the corners where walls meet in the bathrooms. Get salesmen’s promises in writing. Don’t buy a model without speaking to an owner of one. Be prepared to be at home for “Punch lists” to be addressed.

Pulte builds a decent home but the pricing of the homes are getting out of hand. The actual development is beautiful and that's what sold us on building in this neighborhood.

We love living here and are enjoying the house. The home was built quickly and there are a few items that could’ve been done more carefully.

The top 4 got good review but the last one which it was customer service did not customer service service were not reliable they have to get their act together thank you

The home took awhile to build, but the final product was worth waiting for. Of course there are some issues with the home, but that is to be expected.

Initial impression upon closing was great. A week of living in the house revealed several issues. The LED ceiling lights were hanging out of the ceiling, later found that this was because ceiling drywall was not cured when they were installed. A week after move-in, all drains were blocked. Main sewer line from house was clogged with construction debris. Plumber said this happens about 25% of the time. Why not clear the drains before closing? Also, once closing occurs, your project manager ends any responsibility for your home - you have to go through Pulte maintenance now. Overall happy, but it’s clear that they cut corners despite the premium price. ... More

I am not happy with the response of punch list items it is taking to long and no one responds to emails.

Its been 6 weeks since we closed and no action has been taken on the list of repairs we submitted.

You have to keep on top of your build.Our original PM was an Apple salesman. Not experienced with his job. NOW working with the Warranty PM. You have 30 days to report problems. For a Publicly traded company they SHOULD be concerned with the BAD reviews on Pultie .com on Facebook. Should be more responsive.

45 days after closing the quality issues are still “in progress…”

My home was not ready for closing. There were too many items that needed to be repaired redone or fixed. Now it’s a slow and difficult process dealing with the home warranty and vendors entering my home for things that should have been complete before the closing.

i felt like i was always making the calls to check on my new home and i thought it should have been the other way around

Pulte builds a good quality home. The response from their employees to our overall process was less then we expected. Between delays in the building process to getting answers to our questions was a struggle to say the least.

Sales experience was poor relative to communication,, actual lot options and time frame for building. But once the contract was executed, the design department and the final construction manager (we went thru more than one as the first was inexperienced) were excellent with prompt communication, attention to detail and going beyond and above to accommodate our requirements.

They were ok to work with.

Our experience with Pulte Homes was a mixed bag, as there were positives and negatives. The construction of the home and quality of workmanship were positive. The support we received as customers along the way was not. We had to ask questions repeatedly to get responses. When we made simple requests we often received passive aggressive answers and countless excuses from Gail, who was supposed to be an advocate for us. Our Pulte Closing Coordinator treated our title company and agent in a very negative and condescending way, which was upsetting. After closing when we drove over 30 minutes to pick up our keys, we were treated with skepticism instead of welcomed as new buyers who had already paid our down payment. Our customer care manager was kind at the pre-orientation walk through, but then transitioned to being short with us and "putting us in our place" - we feel far from supported. In a world where customer is king, we feel this experience has been underwhelming to say the least. We are happy with the home, but the overall feeling of being unsupported lasts and it's important to give an honest review of this. ... More

The closing dept / title company were incredibly unresponsive to our communications. They gave us 12/30/2021 closing date and did not communicate or respond to any of our communications during the week prior to that date. Nothing - no notice that closing would be delayed. Then on 12/31 they email us and expected us to close immediately. We were very happy with Nathan the project manager who oversaw the construction of our home.

The mortgage company is slow as molasses