Pulte Homes Reviews in Naples, FL

They rush through the construction, which leads to a lot of waiting for them to fix mistakes or damages. Project managers pressure you to complete your first survey. They want you to say all is well, even though it isn’t, promising all will be fixed in a timely manner. Pulte charges full HOA dues even though all amenities are not yet available. Two months after closing they’re still fixing things because they didn’t do it right the first time.

NICE HOME BUT NOT VERY GOOD AFTER MOVE IN CUSTOMER SERVICE. THEY SAY THEY WILL HANDLE THINGS, BUT THEN YOU GET IGNORED

To many major issues within 2 weeks after closing roof leak, 2 different granite color on island also water line crossed for filtered water connected to shower not fridge. Then had to cut hole in drywall to repair. These items should never happen in a supposedly quality home!!! I will give credit to them for getting on items for repairs thou warranty people been real good on getting repairs done.

Closed on our house 3 month ago. None of the issues that were marked at the pre-closing inspection have been fixed or repaired. Still missing closet doors and bathroom towel bar.

Let me start by saying the Pulte mortgage was a nightmare experience. No professionalism no communication whatsoever then you assumed it would get better once you get into the house Pulte cut corners and lot of different area lack of power outlets lack of communication with the pool I was getting nobody went and explain to me what type of pool I was getting. I thought I was getting a bigger pool lack of knowledge in maintaining the pool nobody had has still to this day explain to me anything. Just as certain areas of the house you can see Corners were cut but it is what is this you live and learn. it was not a total nightmare there are other builders that are a lot worse but all I'm saying you can see Corners were cut to save money. if you want to build a better company and take pride in your name start by having the process from beginning to end be a smooth and pleasurable experience for all communication is key when it comes to a person spending half a million dollars on a house communication is key that they get everything they think they getting. I don't care Pulte mortgage operates separately they still hold the Pulte name and they are tarnishing it,and whoever Works under the Pulte name and doesn't communicate properly to their customers. buying a home it's a long difficult expensive process. I totally dissatisfied with the pool that I received within the first week certain things in the house we're falling apart that should not happen in the first week I spoke to certain Neighbors and they said that's Pulte which is sad. Again there are other companies that are a lot worse this is not my first time buying a home but this is the reasoning why you guys get a 3-star you guys can do a lot better and offer a little bit more for the money we are paying not a lot more just a little bit more little better quality and better communication. ... More

The only thing i would give 5 starts to is the response and effectiveness of Customer Care Manager Chris and the Building Home Manager Loren. Anything else i would rate very poorly. The quality of the materials and home is very poor. Not withing 32 days and the brand new dryer breaks. The poor quality of the paint in the house. Not even a good welcome from the sales department. You are pretty much left alone to figure out you way around with the community. Was not given any directions or instructions as to how to get into the community with the sticker and fab was not even activated, if it wasnt for Loren we would be so lost. We have bought cheaper homes and gotten far better welcome than what we have gotten from Pulte. The quality of the materials used in the homes are very cheap. ... More

Some good some bad. Tough to communicate when you needed things done

disappointed in quality of workmanship

Settlement was poorly executed. We were remote and everything was last minute. No consideration for our existing plans. Once documents were deliverd and explained it went well but getting to that point was not good. Wouldn't use Pulte's settlement company again!!

Our build was extremely slow. It seemed nothing would happen until I’d reach out to the project manager. Then a flurry of activity for a few days, then nothing. Quality of craftsmanship is terrible. I’m convinced there’s not a straight wall in the entire house. I met with the warranty department shortly after we closed to go over my four page list of concerns. After a month of silence I reached back out and was told the person I met with is no longer employed. There’s only one cabinet note about our meeting. We’ll have to start over! Frustrating….

Nikki dos't response to the issues and emails

The initial process of building with Pulte was exceptional. We followed their process and things were on track. Once we were about half way through the process things started to fall apart. Lack of communication, delays, missed deadlines, etc. We closed on October 7th 2022, as of today December 7th 2022 we have tape all over the house marking repairs/items to complete the punch list as well as our 30 day warranty issues. Still Waiting!!!!!!!

The craftsmanship and work on the home truly is poor.. We closed when the house was not 100% finished and they did nothing about it. Day after we closed and tried to move in, had 5 people in our home who just let themselves in. Been in the house over a month and work still isn't finished, lights falling from the ceilings, cracks in walls everywhere, bathrooms are an absolute mess, just terrible.

Our first Pulte home purchased in 2014, was an impeccable experience with John S. and Gina M. I wish I could say the same for this purchase. Working with Kristie G. we needed to correct her clerical errors. Alex A., field manager, seemingly turned a blind eye to a myriad of issues: hot and cold water in master bath switched causing almost a scalding experience, over a dozen electrical outlets which were installed faultily, one particularly over the guest bathroom sink which came out of the wall, sloppy stucco work which needed correction, broken pavers and scraps used to "finish" the driveway, uneven flooring causing our refrigerator to lean forward, a sloppy floor installation looking nothing like the model photos we saw regarding pattern, cracked grouting in kitchen and guest bath, sloppily finished vertical wall grout in guest bath, unlevel flooring in our entranceway, sloppy exterior paint around rear windows, incorrectly measured gourmet kitchen cabinets, sloppily finished sidewalk, a two inch hole in the center of the garage floor near entrance allowing anything to crawl under it, gutters in one spot that were not attached nor finished off, no heat with the HVAC system, second quality kitchen faucet (three different colors of brushed nickel), and a loose water faucet in guest shower. It is my feeling that a significant amount of the tradespeople fell under an umbrella license instead of being licensed, skilled and experienced themselves. This was pointed out by one of the tradespeople who later came to begin corrections. The upsetting aspect, being elderly with health issues, is that we have had to allow so many workers into our home during a pandemic to correct what needed to be done correctly before closing. We tentatively face having to have our kitchen floor cement grinded down with the resulting dust, harmful to inhale, and the potential damage it can cause to our possessions and furniture. In addition, our time has been severely encroached upon as a result. We are disappointed almost to the point of heartbroken. We are hoping that Pulte keeps their word in correcting these unnecessary situations which could have been easily avoided with some care on the part of the field manager. On a more positive note, our pool, constructed by Aragon, is perfection. Also, our immediate contact person, Chris T., in rectifying the construction and finish issues, has been attentive and helpful. We thank him for his expertise. I would seriously reconsider using Pulte again if in the future we choose to build another home. ... More

We had a rocky path with Pulte. They use good products and build a good home, but we have never seen such poor customer service especially with the amount of money we spent for our home. The cabinets have still not been finished and have many issues that have not been fixed after being in the house for two months. We have asked for a handful of punch list items to be completed and maybe half have been done. Now I can’t even get a hold of our construction manager. He no longer calls me back after multiple attempts to get a hold of him. I escalated it to his manager but that has had no impact as there is still no communication or at least a timeline for when we will see items completed. We kind of feel like our money was stolen since we paid full price for the house but some really big items were not completed. I am hoping Pulte makes it right. ... More

The quality of workmanship is a 1 out of 10. Sloppy details, lack of pride, and supervisors that barely care themselves. Very quick to sell, very slow to correct mistakes.

Expected much more from Pulte, especially after our second home that was built by them. Quality of materials and build was really disappointing and even more so was the rush to try and complete major issues before closing. Were also promised that major items still pending would be finished within days after closing. Should have trusted my instinct because it is going on 2 months and still no resolutions and we have to be the one constantly pursuing the so called warranty manager to get answers and only to receive attitude and no control over any subs.

Overall home is wonderful. Where they fall short - is the attention to detail due to the number of homes they build. For EG: Our home - has uneven floors, misaligned cabinet, cleaning of the home when handover was poor (windows, floors etc), Trees leaning outside and much much more

Pulte provides mass produced builder homes, built by the lowest priced sub-contractors, and rarely respond to customer questions/complaints. The designs are great, the lots are small, and the finishing touches are god-awful. Still its better than CC Homes and Lennar in SWFL. These can be a good live, just be aware of what you are getting into.

Our salesman and construction manager were great. The final fit and finish was not great. Still have many things that need to be made right, including the electric bill from prior to closing.

I moved into my brand new home that was never cleaned after the construction team. I feel as though nothing but your company being paid is a priority and can honestly say I will never buy a Pulte home again. There was nothing enjoyable about this experience.

During the mortgage application process we were asked to provide the same financial and personal information multiple times as Pulte lost or misplaced it. Pulte provided at least three different closing closet amounts and was unable to explain why the amounts charged / increased.- and were blindsided with additional cost at the actual closing . Additionally, Items that needed repair were pointed out prior to and at the “celebration”. Despite assurances that the items would be repaired - 2 months later not one repair issue (either major or minor) has been addressed and fixed. Numerous man hours have been spend contacting Pulte’s warranty section and vendors directly - both with negative results. While everyone is polite and tells you it will be handled to date not one issue has been resolved. The only time anything was repaired was prior to closing as the staff is concerned about the surveys sends out by Pulte - Once you close on the property Pulte forgets about you and fails to stand behind their work. Absolutely the worst home buying experience ever ... More

Purchased a spec home where most choices were already made, although I was allowed a couple of options. I requested to add a saltwater pool, got a pool but was chlorine pool, now have to pay an additional $2,000 to convert it. Was also told that I would have glass insert front door, and glass office doors, of which I got neither. Make sure to go line by line on what you are getting and what is agreed to, after the fact as they were building the house, I was told what you agreed to with the salesperson is NOT on my build list. Feel completely misled by the purchase process. I have now been in my home for about 2 months, I still have blue painters tape where items are still waiting to be completed, disappointed that I am still waiting for items to be repaired / completely properly. The process to get the items on the punch list done is not easy, poor follow up. Overall, I believe the house will be nice when completed, but my advice, make sure you are in complete agreement with what you are getting, when it will be done, and when repairs will be fully completed. What was supposed to be an exciting, fun experience has left me with some negative feelings on the process. ... More

The poor quality of product is directly related to the level of inexperienced sub trades used on Ave Maria Pulte sites. From framing, plumbing, HVAC, to trim finish work, crews with minimal or no experience were used… In fairness, partially due to labor shortages, and contract crews unwilling to travel out as far as Ave Maria, but also due to poor and neglectful site supervisors who’s job it is to manage and oversee sub trade workmanship.

During the entire build process there was little to no communication and if there was any it was triggered by myself. Post closing a list of items to be fixed were shared with the customer care team but again no communication on timeline for repairs were given. It is beyond disappointing the customer service provided - it is something you would expect from a builder with no experience.