Pulte Homes Reviews in Orlando, FL

Overall James in finance was the reason we got the house. He was easy to work with and we never felt rushed. The other departments were always rushing us and wanting us to help them do their job. Overall it was an okay experience.

I liked the support the manager Mr. Cooper conducted the building and gave me weekly updates.

Great experience

[TRANSLATED FROM PT] Very good! 10 out of 10!

The sales team's responsiveness and accountability were the weakest part of this process. When I raised a concern, the response was essentially that this was 'a quick move-in,' which came across as a way of telling me to just deal with it rather than taking ownership of the issue. That's not the ***** of accountability I'd expect from a company the size of Pulte. I also asked repeatedly for clear documentation confirming that my lot is not in a flood zone, and no one on the sales team was able to give me a straight answer or provide a document attesting to that. For a purchase this size, that's a reasonable thing to expect a clear answer on, not something a buyer should have to keep chasing. On top of this, no one proactively scheduled my final walkthrough — I had to ask for it myself when I realized it wasn't happening, and arrange it myself, and the lack of notice ended up costing me about $1,200 more than normal in travel from Atlanta to St. Cloud. Aaron, who handled the walkthrough itself, was very responsive and helpful and addressed a number of items — painting touch-ups, flooring issues, or the broken blinds at the living room door, and other cosmetic fixes were taken care of. However, when I raised the missing ornament panel at the island and the missing recessed lighting on the dropped/tray ceilings, I was told these were simply not in the specifications for this house. When I asked about the missing shower curtain rod, the salesperson told me it could not be delivered because the house was sold 'as-is.' This shows a real lack of understanding of what customers expect from Pulte. Maybe that response is fine for a small independent contractor, but customers look to a company like Pulte to care about these details when they're making the biggest purchase of their lives. ... More

We had an amazing experience buying our new home with Pulte! The entire team was professional, responsive, and genuinely cared about making the process as smooth as possible. The quality of construction is excellent and the attention to detail really shows. From contract to closing, everything was handled with great communication and professionalism. Highly recommend Pulte Homes to anyone looking for a new home!

Horrible experience with timeliness of mortgage team and communication

Starting construction at 7 am on a Saturday right now waking up all my kids . Rough edges on all trim. Carpet nails in carpet, cheap non working appliances. Walls cracking, windowsills cracking. Sloppy construction. Never an issue with our previous ***** home.

We felt the ***** was NOT helpful and had little patience when questioned. Our builder was excellent. She followed up on every question we had and made changes where needed. Our lawn looked terrible when we closed and still has not "come back". There are some minor tweaks needed, and we are still evaluating everything- but do expect everything will be resolved to our satisfaction.

Everything was great

The overall process.

We had such an awesome experience from beginning to end. Our construction manager sent us weekly photos and updates and kept us in the loop with everything.

The home buying experience was good. Still waiting on the fixes from the initial walkthrough of the house 2 months later. They are minor in detail but it is our first home. My expectations are high. My house and the craftsmanship of the model should be damn near identical. That is the expectation.

Matthew Wemple And Sabrina Lozada were amazing. The process was so easy, straightforward, and stress free. The whole Pulte team really did make this a smooth experience.

5 start from scratch to make it happen

My experience with Pulte was exceptional from start to finish. From Brandie C. my salesperson, *****, my project manager, my insurance agent all were communicative throughout the build process, through to my closing. I am so pleased with the entire process and the final result, in knowing I have a beautiful, quality built, Pulte home. A truly wonderful experience! Thank you Pulte Team for my beautiful new home!!

​Building a new home should be an exciting milestone, but our experience with Pulte was a nightmare from start to finish. Beyond terrible communication, unreturned calls, and overstepped boundaries during the loan process, the home was turned over to us in a rushed, unacceptable state with an incomplete punch list and a filthy interior. ​Here is just a sample of the build and quality issues we faced: ​Finish & Workmanship Deficiencies: Sloppy paint ran along the edges of the floor throughout the entire house, cabinet hinges were loose, and the staircase stain was left completely unfinished. In the downstairs bathroom, tile grout is already cracked in the corners. ​Doors & Hardware: One bedroom door would not close properly, another door literally fell off its hinges, and the water stopper in the middle bathroom shower was broken. ​Electrical & HVAC Failures: The power in the master bathroom went completely out for three days, the shower exhaust fan was never plugged in, floor outlets were left unscrewed, and multiple shower plugs were missing/broken. On top of that, airflow is severely lacking, leaving the downstairs front bedroom without sufficient A/C. ​Pulte handed over the keys to a dirty, unfinished house and failed to deliver on basic construction quality or customer service. Proceed with extreme caution before building with them. The issue we bring up do get addressed unfortunately i have file a claim once a week. ... More

Raymond made it Very quick and easy

Raymond was very helpful.

Communication throughout the process was good, however the builder craftsmanship left much to be desired. We had 4 inspections throughout the building process and several times items were marked as fixed but not repaired. We eventually wore down and let some things slide as I could do a better job repairing some trim items but for a million dollar house I would expect better. So far the warranty department has been solid.

We always knew that Pulte was the best and now we are living in that proof. Our sales person Emily was simply amazing and delightful to work with. Our builder Rob made sure that our home was built exactly how we wanted it and completely up to code. We have had a wonderful experience and highly recommend Pulte Homes to anyone.

Sales sells the world, construction tells you warranty will take care of it.... warranty falls short in every way....

My overall experience purchasing a home was very disappointing. The closing process took much longer than expected, and the customer service throughout the process was poor. The person who handled my closing was unprofessional, which made an already stressful experience even more frustrating. For the price I invested in this home, I expected much better quality. Unfortunately, it became clear that many of the materials used by the builder are of low quality. The appliances are not what I would consider good quality, several interior doors do not close properly, the bathroom exhaust fans do not work as they should, and the garage door remotes are a serious safety concern because one of them opens my neighbors' garages. The warranty department has also been a major disappointment. It takes an extremely long time to receive assistance, and when you do, the representatives often seem unsure of how to resolve the issues. Additionally, the so-called 10-year warranty is very limited and only covers a small number of components. Buyers should carefully read the warranty details and understand exactly what is covered before assuming it provides comprehensive protection. Overall, I expected a home built with better craftsmanship, responsive customer service, and a warranty program that stands behind the product. Unfortunately, my experience did not meet those expectations. ... More

My experience purchasing my home has been very disappointing from the beginning. At closing, the title company provided me with the wrong house key. The garage door remotes have also been an ongoing issue—most of them do not work, and the one that does actually opens two of my neighbors' garage doors, which is a serious security concern. Before closing, I was assured that the damaged pavers at the entrance of the home would be repaired because they are a safety hazard. Unfortunately, that repair was never completed. In addition, the streetlights in the neighborhood do not work. When I contacted the homeowners association for assistance, they were unable to provide guidance or help resolve the issue. I also reached out to the warranty department regarding several concerns, but they were unable to provide a clear solution. To make matters worse, my refrigerator was delivered with significant damage. Overall, my home-buying experience has been frustrating due to the number of unresolved issues, poor communication, and lack of follow-through on promised repairs. I expected a much smoother process and better support after purchasing my home. ... More

[TRANSLATED FROM PT] Everything in the condominium is perfect for a vacation.