Pulte Homes Reviews in Orlando, FL

We always knew that Pulte was the best and now we are living in that proof. Our sales person Emily was simply amazing and delightful to work with. Our builder Rob made sure that our home was built exactly how we wanted it and completely up to code. We have had a wonderful experience and highly recommend Pulte Homes to anyone.

Sales sells the world, construction tells you warranty will take care of it.... warranty falls short in every way....

My overall experience purchasing a home was very disappointing. The closing process took much longer than expected, and the customer service throughout the process was poor. The person who handled my closing was unprofessional, which made an already stressful experience even more frustrating. For the price I invested in this home, I expected much better quality. Unfortunately, it became clear that many of the materials used by the builder are of low quality. The appliances are not what I would consider good quality, several interior doors do not close properly, the bathroom exhaust fans do not work as they should, and the garage door remotes are a serious safety concern because one of them opens my neighbors' garages. The warranty department has also been a major disappointment. It takes an extremely long time to receive assistance, and when you do, the representatives often seem unsure of how to resolve the issues. Additionally, the so-called 10-year warranty is very limited and only covers a small number of components. Buyers should carefully read the warranty details and understand exactly what is covered before assuming it provides comprehensive protection. Overall, I expected a home built with better craftsmanship, responsive customer service, and a warranty program that stands behind the product. Unfortunately, my experience did not meet those expectations. ... More

My experience purchasing my home has been very disappointing from the beginning. At closing, the title company provided me with the wrong house key. The garage door remotes have also been an ongoing issue—most of them do not work, and the one that does actually opens two of my neighbors' garage doors, which is a serious security concern. Before closing, I was assured that the damaged pavers at the entrance of the home would be repaired because they are a safety hazard. Unfortunately, that repair was never completed. In addition, the streetlights in the neighborhood do not work. When I contacted the homeowners association for assistance, they were unable to provide guidance or help resolve the issue. I also reached out to the warranty department regarding several concerns, but they were unable to provide a clear solution. To make matters worse, my refrigerator was delivered with significant damage. Overall, my home-buying experience has been frustrating due to the number of unresolved issues, poor communication, and lack of follow-through on promised repairs. I expected a much smoother process and better support after purchasing my home. ... More

[TRANSLATED FROM PT] Everything in the condominium is perfect for a vacation.

Friends

I continue to experience ongoing quality, workmanship, property damage, and communication issues with my new construction home that remain unresolved despite repeated discussions and assurances that they would be addressed. As one of the first homeowners in this community, I expected the construction of neighboring homes to be managed with care and respect for existing homeowners. Unfortunately, that has not been my experience. Instead, I have had to deal with repeated issues that have impacted both my property and my confidence in the quality of the home and the customer service provided. My outstanding concerns include: Paint defects, unfinished touch-ups, and overall inconsistent workmanship throughout the home. Paint overspray and paint left on the pavers. The front door had to be replaced, and, despite the replacement, it is still waiting to be properly painted. While construction was taking place on the home next door, the fiber optic line serving my home was cut on three separate occasions, resulting in repeated interruptions to my internet service. At no point did anyone acknowledge the inconvenience, apologize, or take ownership of the issue. Instead, I was left to coordinate with the service provider and resolve the problem myself each time. During the construction of the neighboring home, concrete splattered on my home, my air conditioning units, and other areas of my property. Construction debris and trash were routinely left in my yard, requiring me to clean up after the crews. During construction of the neighboring home, your contractor used my reclaimed water supply to mix concrete instead of using the builder's reclaimed water line, which was still under your ownership and available for use. As a result, I incurred an extraordinarily high reclaimed water bill that I should never have been responsible for. Despite bringing this issue to your attention, I am still waiting to be reimbursed for these charges. The condition of my lawn is unacceptable. The grass has deteriorated significantly and is noticeably inferior to other homes in the community. As a homeowner who purchased a new construction home, I should not have to accept landscaping that falls well below the standard provided to my neighbors. Multiple items that were promised to be completed remain unfinished. A consistent lack of follow-up after issues are reported. Poor communication regarding the status of repairs, scheduling, and completion of outstanding work. Taken together, these issues reflect a troubling pattern of poor oversight, lack of accountability, and inadequate customer service. Instead of enjoying our new home, we have spent an unreasonable amount of time following up on repairs, cleaning up after construction activities, coordinating repairs for damage caused during the construction of neighboring homes, resolving issues that should have been handled by your team, and seeking updates that should have been communicated proactively. At this point, I expect these issues to be addressed without further delay. I request a comprehensive walkthrough to identify and document every remaining item, along with a written action plan and timeline for completion. I also expect responsibility to be taken for the damage caused during the construction of neighboring homes, reimbursement for the reclaimed water charges that resulted from your contractor's use of my utility service, and prompt resolution of all outstanding warranty items. I purchased this home with the expectation that it would reflect the quality, craftsmanship, and customer experience your company promises. Unfortunately, my experience has fallen well short of those expectations. More concerning is that many of these issues could have been avoided through better communication, oversight, and accountability. I respectfully request that senior management review these concerns personally and ensure they are resolved completely and professionally. I should not have to continue following up on items that have been outstanding for months. My expectation is that the home I purchased is delivered to the standards promised, that my property is treated with respect, and that any damage or costs caused by your contractors are promptly corrected and reimbursed. I look forward to receiving a written response outlining the steps that will be taken to resolve these matters and the expected completion dates. ... More

Craftsman is poor . We have multiple issues with poor and uneven drywall . Nails protruding from walls poor finishes w cualk and paint . Landscaping for a home this price was poor . Even after the builders own warranty guy did his survey and noted the poor health of plants and lack of mulch it was never fixed . Same w broken sprinkler heads . Dead tree behind my house was never removed though promised at the start of our build

quality of construction is terrible

The list is too long. We could not be more disappointed in our new, absolute garbage, home. Biggest mistake of our lives. DO NOT BUILD WITH PULTE HOMES. Hire a 6th grade wood shop class and you'll get a far superior home.

Everything we expected We appreciated efforts to rectify some minor imperfections We are very satisfied

Excellent service and communication regarding construction progress.

Pulte was okay to work with, put up homes so quickly that they cut corners. They say they will fix issues, but it is taking months for them to come out to fix all the issues they should have finished correctly when building the home. However, I did have a previous Pulte home from 2018 and although there were small issues, the home held up pretty well and most issues were eventually fixed

Not that excited about the new home. Construction was fast forwarded. so can feel the imperfection everywhere. Not fully satisfied with the Plumbing, Electrical, Painting etc. Driveway is tiny, can't comfortably park two cars. There is a big level difference between garage floor and driveway. Used Pulte Mortgage for the purchase. They reported the loan amount to credit unions and immediately sold the loan to another bank, The new loan servicer also reported the loan to credit unions, As per credit reports, I have double debt which badly affected my credit score. Overall not fully satisfied with Pulte. ... More

Buying my home at Parkside Trails with Pulte Homes was an outstanding experience from start to finish. The entire process was smooth, professional, and well organized. A special thank you to Rodrigo, who provided exceptional customer service throughout the entire journey. He was always friendly, responsive, knowledgeable, and genuinely committed to making sure every detail was taken care of. His professionalism and dedication made the experience even better. I am extremely happy with my new home and highly recommend Pulte Homes and the Parkside Trails community to anyone looking for a quality home and an excellent buying experience. Alex D ... More

workmanship sucks -loose electrical outlets, things on punch list not taken care of, 60% of yard dead, kitchen faucet leaks, internet provider that you picked to service this area should not be in business, Towel racks loose on wall, some cheap materials used not he quality I expected

High quality homes give owners confidence.

From inquiry with Victor, to walk through with Amber and follow up’s with Jayden it has been an excellent customer service experience. Things happened throughout all of the phases, but we could not have asked for better responses and results. Wonderful team at Parkside Trails.

Our experience was very smooth. Our requests were met and the house was delivered as we had requested in advance, given our dates. Therefore, I only have gratitude to express.

Pulte Homes is an Amazing Builder, they listen to your needs while being very Transparent with information. They are very helpful, knowledgeable, and professional. Pulte Homes Staff are very friendly and thorough when it comes to their homes, products, and services. My family and I enjoyed every step of the process. To see an idea become reality is such a wonderful and beautiful blessing!!!! Thank you all so much Pulte Homes for making our dream home a reality!!!!

Nice company open to help you with your new house.

Closing was delayed by 3 weeks. Still within the closing “dates”. The delay was due to an encroachment permit. First of its kind apparently but after talking to new and other it’s a common occurrence. Called the city to come find out it could have been a 1-2 day resolved issue but was delayed by either the projection manager or someone else on the construction side. Receiving reimbursement from our Airbnb stay and other expenses due to the delay. Took 6 weeks, which as absolutely ridiculous. If I took 6 weeks to pay pulte how would that go over? The sales department were friendly but had lack of transparency and acted clueless when it comes to any questions we had. ... More

Our Sales Rep Jenn was awesome and so easy to work with and truly had our interests at heart. I would recommend Pulte to anyone.

Matthew was all great during and after construction. Finishes of cabinets are bad. I still have a big problem regarding their height. And I can’t find a company that matches the same finish to add on. Sales manager Bradley was incredibly rude and mean. He twisted around the problem as his own convenience. How do you expect to buy a home and not be able to add the same Leviton switches? Landscape was poor

I had a vey nice experience with the construction manager. She kept me posted with every detail and update with the construction progress.