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- Pulte Homes
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- Orlando, FL
Pulte Homes Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About Pulte Homes.
Read all 915 verified reviews from homeowners that built a new home with Pulte Homes in the Orlando area. Orlando homeowners have rated Pulte Homes an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Orlando Area
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Customer Reviews
Very Simple Process
- Damion H.
- Verified HomeBuyer
- January 25, 2024
- Apopka, FL
The process was straightforward, thorough, and informative. Everyone involved throughout the process was very helpful and great to work with. I would recommend Pulte to anyone.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
very happy
- Pablo M.
- Verified HomeBuyer
- January 25, 2024
- Clermont, FL
very happy with the purchase of my house with them
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The best end to end experience I had with a builder
- Felipe G.
- Verified HomeBuyer
- January 25, 2024
- Montverde, FL
If you're relocating to Florida, consider contacting Paul at HotPropertyFL.com. He was my realtor and instrumental in finding our house. Working with Maria, the seller at the construction site, was also a positive experience. I secured my loan through Pulte, where Nancy and James provided excellent service. I highly recommend Pulte and would use their services again.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
I was expecting a well done home, very disappointed, lots of unfinished issues.
- Coki C.
- Verified HomeBuyer
- January 08, 2024
- Montverde, FL
We started the process to buy the house at the end of January, the Salesperson was very knowledgeable and helpful, but she left before we closed on the house, we were approved very quickly. Then we went to a design studio on another office appointment, plus a third one for electric, lighting, outside kitchen and many other things to add to the house. The appointment was too overwhelming, not enough time, not many nice choices and lot of extra money. In March, they call us because they made a mistake and canceled the contract, it was suspicious. We started the process again that lead them to ...
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Good bless you
- Daniel C.
- Verified HomeBuyer
- January 04, 2024
- Clermont, FL
Congrets! Tanks! God Bless you! my family is very happy.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience with
- Laxman G.
- Verified HomeBuyer
- January 03, 2024
- Orlando, FL
Patrick, our sales person, was very informative, prompt to answer our questions/texts and a pleasure to work with. Jeremy, our construction manager, deserves a 5 star. He went above and beyond to make this process less stressful and enjoyable. He even helped take a refrigerator delivery for us before we moved in. Very reliable and a hard worker!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Bait and Switch
- Steven G.
- Verified HomeBuyer
- January 03, 2024
- Orlando, FL
We were lured to this home with incentives like: "sale" "builder buydown interest rate" "model home" "new construction" "already upgraded" etc. Once we entered into contract with Pulte, their whole attitude changed towards us. We reviewed the contract and the "upgrade" list and found over 20K worth of charges for upgrades they didn't install but tried to charge us for anyway. They promised us the rate buydown and we had to fight for Pulte to do it as they tried to pin it on us at closing. Things we'd asked the realtor through initial walk through we were told were "standard features ...
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^AF
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 3
Delayed, but pretty good
- Anonymous
- Verified HomeBuyer
- December 31, 2023
- Winter Park, FL
Our home was delayed by several months, but it finally came and was pretty smooth upon delivery. There are a few minor issues, but nothing major.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 3
Mediocre Experience In an extremely difficult market
- Bryan D.
- Verified HomeBuyer
- December 28, 2023
- Clermont, FL
Not wnough communication and after 45 days we are seeing many subpar efforts on the details. Caulking is cracking light fixtures are wired incorrectly, drawers dont close properly and air vents are clearly crooked. The attention to detail is just not there
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Amazing
- Wahba T.
- Verified HomeBuyer
- December 27, 2023
- Kissimmee, FL
Staff is very professional and friendly
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Stephanie
- Stephanie A.
- Verified HomeBuyer
- December 27, 2023
- Orlando, FL
Health was great! Very attentive and reliable.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Nathan was amazing, every obstacle that came our way, he personally went above and beyond to correct and was very forth coming with information. I really appreciate him being an intrical part of the building process for me and my family.
- Ciairra L.
- Verified HomeBuyer
- December 27, 2023
- Apopka, FL
Nathan from Pulte Homes was amazing (10 of of 10!) every obstacle that came our way, he personally went above and beyond to correct (spectrum issues, lawn issue etc) and was very forth coming with information. I really appreciate him being an intrical part of the building process for me and my family because he made it easier on us.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
Joe the best man !
- Feng L.
- Verified HomeBuyer
- December 20, 2023
- Orlando, FL
How did you feel about the entire process, from initial purchase to final move-in? It was great experience to watch the house from dust to finished. How would you describe the quality and value of your new home? Overall was fine How was your experience with the builder’s team? Did they do what they promised? Did they respond to you in a timely fashion? About this part was kinda disappointed . First, when they start to build the inside of house . There is a lot of broken wood that they use did not replace after I sent the picture to the builder team . Then there’s should be a hole for ...
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 3
Willow Ridge Review
- Daryl F.
- Verified HomeBuyer
- December 20, 2023
- Montverde, FL
We have had nothing but issues since the whole process started. First, our original sales person left the neighborhood and was MIA. We ended up with three different construction managers. We had a long list of items to repair, replace, and/or fix and Pulte has dragged their feet at every opportunity. The few items that been address are still not meeting our minimum expectation.
Pulte Homes responded:
We're incredibly disappointed to hear that you had this experience and we have shared your comments with local leadership so they can look into the situation. We take your feedback seriously and ask if you'd like to continue discussing this, please send us an email including your full name and phone number to customersupport@pultegroup.com. ^AF
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Good
- Hitesh P.
- Verified HomeBuyer
- December 20, 2023
- Montverde, FL
Compare to other builders . Pulte home is better.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Pretty Bad
- Karen D.
- Verified HomeBuyer
- December 20, 2023
- Winter Park, FL
Pulte mortgage was the absolute worst mortgage company I’ve ever dealt with, and I have dealt with a few. They should not force us to use Pulte mortgage. The whole closing process was not very pleasant. Our refrigerator was not hooked up to water & the house was filthy when we moved in.
Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^AF
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 4
Well made home, the buying experience was awesome!
- Edward M.
- Verified HomeBuyer
- December 20, 2023
- Apopka, FL
I enjoyed the buying experience very much so. It was a pleasure working with Terry our sales guy, and Caitlyn our construction manager. They made the whole experience easy and enjoyable. The house is made well, there are some detail things that could have been cleaned up and caught before we walked through, but I understand they have a lot of homeowners to do and close with. My suggestion to Pulte is to have a quality control person to adjust those fine details. But I would suggest to anyone looking to buy a home, Pulte is the way to go! EDM
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Overall Good
- Thomas B.
- Verified HomeBuyer
- December 20, 2023
- Clermont, FL
Home design and location were the selling points. Adrienne, Carlos, and Sandra in sales are spectacular as was Evan, the construction manager. Only issue is finish work. Numerous small things add up to disappoint final product for the overall price.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Most Respected Homebuilder in America
- Christina B.
- Verified HomeBuyer
- December 20, 2023
- Winter Garden, FL
So happy with my home!!!! I could not have asked for a better team to work with!! Disclaimer: I now work for Pulte homes!!! Such an incredible company and that should speak volumes!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Go into this with great care
- James H.
- Verified HomeBuyer
- December 20, 2023
- Winter Garden, FL
Pre-sales and sales experience was good – responsive, knowledgeable staff Design choices were pretty clear and the team was quite helpful After that, things went down-hill quickly Communication during the build process is pretty non-existent. At points we were just told blatant lies. Expect the refrain “we’re better than the other construction companies”… doesn’t mean “good” – just less bad? No meaningful response or answer to concerns raised during build process. NO-ONE at Pulte watches quality issues on the build. BUYER has to be looking at all aspects of build quality. Expect ...
Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com ^AF
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Pervaiz
- Pervaiz K.
- Verified HomeBuyer
- December 20, 2023
- Kissimmee, FL
Easy to talk to their sale person or the office manager they are very much help full all the way This is my second home we bought from Pulte their staff is great
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great construction Management
- Noel r.
- Verified HomeBuyer
- December 20, 2023
- Saint Cloud, FL
Good quality home and home value.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lakeview Preserve
- Matthew S.
- Verified HomeBuyer
- December 12, 2023
- Winter Garden, FL
We had a horrible experience with Pulte. They tried to make us close when the house was nowhere near being complete. Their quality of workmanship is horrible and subpar. We’ve had so many issues in the house. We honestly would probably never build with Pulte again and this is $1 million house. I can imagine what they do for less expensive homes.
Pulte Homes responded:
We're incredibly disappointed to hear that you did not have an excellent experience and we have shared your comments with local leadership so they can look into the situation. We take your feedback seriously and ask if you'd like to continue discussing this, please send us an email including your full name and phone number to customersupport@pultegroup.com. ^AF
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Remote experiences
- Anonymous
- Verified HomeBuyer
- November 28, 2023
- Winter Park, FL
Marilyn and Shane did a fantastic job. Will definitely pursue another deal with Pulte.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent Builder I Love Them
- Ysabel R.
- Verified HomeBuyer
- November 28, 2023
- Saint Cloud, FL
I am so happy to have my new home until Christman's Holidays.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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