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Pulte Homes Reviews in Orlando, FL

What Orlando Homeowners Have to Say About Pulte Homes.

Read all 904 verified reviews from homeowners that built a new home with Pulte Homes in the Orlando area. Orlando homeowners have rated Pulte Homes an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 3.8 out of 5 stars in Orlando Area

904 Reviews in Orlando Area

Ratings by Category

Overall 3.8

Quality 3.7

Trustworthiness 3.8

Responsiveness 3.7

Pulte Homes in Orlando Area

View Homes

Customer Reviews

Review from our experience

  • Irelis P.
  • Verified HomeBuyer
  • March 10, 2023
  • Clermont, FL

It was a very stresfull expierience. Many issues. Elizabeth was our savior. She was great. Everything else was a nightmare.

Pulte Homes responded:
Hi Irelis, we're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^TP

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Disappointed

  • Anonymous
  • Verified HomeBuyer
  • March 08, 2023
  • Kissimmee, FL

They do not comply with the established times, they finished the house after 7 months after the established date and the finishes were very bad. We were very disappointed.

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 2

Sad and hopeless

  • ZI Y.
  • Verified HomeBuyer
  • March 02, 2023
  • Orlando, FL

There are a lot of problems waiting to fix, and all house was rough finish! All the bricks in our front yard and back yard are improperly spaced and uneven height, leaving a big gap, and some of them have black oil stains on. Unfortunately, they have not been solved at present. The ground on the second floor squeaks, walking on it has a sense of insecurity, currently lived in a month, there are two bedroom doors cannot closed.

Pulte Homes responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com. ^TP

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

There some issues that were promised while closing which was not addressed after closing.. now I’m checking the management and nobody is responding

  • Chandrika M.
  • Verified HomeBuyer
  • March 02, 2023
  • Sanford, FL

Please help me here. I’m first time home buyer

Total Score 3


Quality 2

Trustworthiness 1

Responsiveness 1

Poor communication regarding resolution of issues

  • Asha D.
  • Verified HomeBuyer
  • March 02, 2023
  • Orlando, FL

Buyer beware prior to close. Workmanship is cheap and they say they will fix it before close and they don’t. They say submit work request and nobody responds back. I was give Michael Suich number and you can’t leave a voicemail and he doesn’t return emails. Not satisfied at all. Buy anywhere else but a pulte home. I never had issues when I bought my house with Mattamy.

Pulte Homes responded:
We apologize if you've been having a hard time getting in touch with our warranty folks, but we can help with that! Please send an email to customersupport@pultegroup.com with your address and contact info so we can assist. ^TP

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Pulte Homes - Not recommended

  • Cesar L.
  • Verified HomeBuyer
  • March 02, 2023
  • Kissimmee, FL

I received the house out of necessity, terrible finishes, and worse guarantees very poor quality in the finishes did not deliver the things agreed in the contract very bad experience in general. 2 months after receiving I am still waiting for them to come and fix many things in the house.

Pulte Homes responded:
Hi Cesar, we're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ^TP

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 3

Bad quality

  • Anny C.
  • Verified HomeBuyer
  • February 24, 2023
  • Orlando, FL

We reposted a lot of things on our last inspection that was not fixed. The AC was not working, and the AC company mentioned they had a ticket for that before closing, and was never fixed, so they knew about it. It was not a great experience at all

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

Overall not a good experience

  • Anonymous
  • Verified HomeBuyer
  • February 16, 2023
  • Clermont, FL

Our overall build process was honestly a nightmare. We had such high hopes knowing friends who have built with Pulte and were so happy, but our experience was quite different. If we weren't on top of things every step of the way, not really sure how the outcome would be. The quality was not there. Time frames were not met. There seemed to be no organization to when and how things were done creating chaos and rework that was redundant. Damage seemed to continually be done that was unnecessary and deliberate, some we had to take care of ourselves after moving in. We were basically our own ...

Pulte Homes responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 2

Issues after closing

  • Audrey S.
  • Verified HomeBuyer
  • February 15, 2023
  • Orlando, FL

There are many issues that we have found after closing and one that is still open prior to closing. I have followed up with several emails about my kitchen vent cover, drawer and lazy Suzanne and no-one has set a date to come out to fix it. Prior to closing we were told it would be around January 7 (we closed on 12/28). It's now 2/15 and 3 emails following up and nothing back. The missing tiles in our bathroom shower is still outstanding and we haven't heard back after the tiler came out. We have a hole in our master bedroom door that we did not see during the walk through as you had to ...

Total Score 4


Quality 2

Trustworthiness 2

Responsiveness 1

Awful workmanship.

  • Richard M.
  • Verified HomeBuyer
  • February 11, 2023
  • Orlando, FL

The quality and workmanship not good and we are very dissapointed. From painting, uneven walls, hole on the ceiling, misaligned lights, sub standard undersink tubings that is waiting to burst and leak water, the awful sound of water hammer or knocking sound that I do not know where it's coming from that I always hear inside master bedroom, the uneven pavement outside my home that's collecting water and never dries out, the gap in my kitchen cabinet trim and etc. For a home worth $600,000....

Pulte Homes responded:
Hi Richard, we're so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 2

Director

  • Joel A.
  • Verified HomeBuyer
  • February 10, 2023
  • Kissimmee, FL

I will never do business with Pulte again. The Company only cares about the bottom line and they know that once they’ve got you in a contract they have the upper hand, so they will take advantage of that. If you’re considering buying a new home, stay away from Pulte. There are plenty of other builders who will offer you the same warranty they do, but they will treat you like a customer, not prey.

Pulte Homes responded:
Hi Joel, we're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. ^TP

Total Score 2


Quality 4

Trustworthiness 1

Responsiveness 2

Please don't mention legal matters

  • Beck K.
  • Verified HomeBuyer
  • February 09, 2023
  • Kissimmee, FL

Please don't mention legal matters. Beck

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Jorge

  • Jorge F.
  • Verified HomeBuyer
  • February 09, 2023
  • Sanford, FL

Amazing experience, we are 10000% satisfied

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte is the worst builder

  • Reda C.
  • Verified HomeBuyer
  • February 09, 2023
  • Kissimmee, FL

Pulte is the absolute worst in customer service and construction. Problem after problem in my “new” home. I could’ve bought a 30 year old home and had less issues. Construction team does bare minimum, I don’t know how they pass inspections. I’m watching other homes around me get built and it’s unbelievable how many corners are cut. Buying this home is the biggest regret of my life, infested with ants that are biting my two year old constantly and Pulte says “there’s nothing we can do about it”. Something they could have done is close the doors and windows during the weeks leading up to ...

Pulte Homes responded:
Hi Reda, we're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Denise

  • Maria H.
  • Verified HomeBuyer
  • February 09, 2023
  • Kissimmee, FL

Todo excelente recomendado al 1000%

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

N/a

  • Daritza D.
  • Verified HomeBuyer
  • February 09, 2023
  • Orlando, FL

Have had issues since we moved in and have been waiting for our broken toilets to be fixed for 2 months (all 5 of them) with the bare minimum being done and no resolution

Pulte Homes responded:
Hi Daritza, we apologize if you've been having a hard time getting in touch with our warranty folks, but we can help with that! Please send an email to customersupport@pultegroup.com with your address and contact info so we can assist. ^TP

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Rico

  • John R.
  • Verified HomeBuyer
  • February 09, 2023
  • Orlando, FL

Since I moved I have home issues but Mr King came 1 time after that I summit my request nothing was done. Also dumpster truck company started to work at 5 am this is unacceptable because we have kids and dogs sleeping at this time. and others words super intendents only sleeping in the trucks all day. Contractors block streets and do what they want . my next review is going to google.

Total Score 3


Quality 1

Trustworthiness 1

Responsiveness 1

Paulo Henrique Mamede

  • Paulo M.
  • Verified HomeBuyer
  • February 09, 2023
  • Clermont, FL

Peguei as chaves e observado vários reparos aos quais ainda não foram efetuados . Programados pra esta semana. Espero que cumpram todos reparos . Não moro na casa. Porém viajei do Brasil pra assinar o Closing dia 28 e até hoje os reparos ainda não concluídos Espero que ocorra de forma correta e fique tudo bem.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 3

Mr

  • Anonymous
  • Verified HomeBuyer
  • February 07, 2023
  • Kissimmee, FL

Not repair pending I wait and nothing pass

Pulte Homes responded:
We apologize if you've been having a hard time getting in touch with our warranty folks, but we can help with that! Please send an email to customersupport@pultegroup.com with your address and contact info so we can assist. ^TP

Total Score 1


Quality 3

Trustworthiness 3

Responsiveness 1

Disappointed

  • Joaquin C.
  • Verified HomeBuyer
  • February 06, 2023
  • Orlando, FL

Home buying experience started great, good communication with construction manager. But then I had the worst closing experience, delaying it by days just the day before closing which made me lose money; issues that should have been fixed by closing day were not fixed until the day of this review (2 months after closing); no response to my requests for service from the warranty department; disappointing quality of materials.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 1

A few people at Pulte made this a reasonable experience

  • Anonymous
  • Verified HomeBuyer
  • February 05, 2023
  • Orlando, FL

Too many workmanship issues and delays to feel the value that a production home purchase should give

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 3

Could have been better

  • Rex A.
  • Verified HomeBuyer
  • February 03, 2023
  • Orlando, FL

Everything was done good. The only reason why it wasn’t great was because of the time delay of the construction, ww had to wait a whole year for the project to be finished.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

e fix

  • Luz R.
  • Verified HomeBuyer
  • February 03, 2023
  • Kissimmee, FL

Still waiting for things to be fix.

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 1

I have closed the house but the house is not yet built

  • Zijuan H.
  • Verified HomeBuyer
  • February 02, 2023
  • Clermont, FL

There should be screens on the backyard door. After closing the house, it was promised to be installed, but it has not been installed after 2 months.

Pulte Homes responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Mixed

  • Anonymous
  • Verified HomeBuyer
  • February 02, 2023
  • Clermont, FL

I loved the walk through of the model home we chose. Pulte tried their best to answer all my questions and payment options based on our income. I moved in and there are still many fixes needed. It is taking longer then necessary for anyone to finish.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 2