Pulte Homes Reviews in Orlando, FL

The construction area is constantly a mess. There is garbage thrown every where. The workers do not seem to care that there are people who have moved in and it is now a private residence. Even though this was brought to the attention of the Sales office NOTHING is done about it. The warranty department is poor. The knowledge base of the warranty department is extremely poor.

It was not really difficult at all with purchasing the house and getting it finished before we moved here to Florida. Always communicated with us about the progress and that's what stood out to me most. THANK YOU FOR THE GREAT SERVICE.

With Pulte, I never felt like a valued customer. The construction was several months delayed which made the home several ten thousand dollars more expensive. But, of course, they found reasons why everything was delayed. However, no one could explain why only my home was delayed and not the others on the same street. However, eventually, Pulte named the house completed. However, Pulte seems to have its own definition of 'quality.' Skewed walls, missing paint everywhere, defective cabinets, defective mirrors, nails coming out of doorframes, broken pavers, and farmland as yards, to name just a few. So yes, there is a house. But there is a lot of work necessary to finish it. ... More

Willie was the breath of fresh air in this whole process. My spouse is very picky and Willie listened attentively to her and made the necessary fixes and touchups she required. Willie is the consummate professional and his demeanor with us was above reproach. He was the face of Pulte as far as we were concerned. He should be the face of Pulte.

I am overall satisfied with the home buying experience with Pulte. The people were very helpful, especially with regards to warranty information and where to look for in terms of assistance for home maintenance. That being said, there are some points for improvements. The workmanship for constructing the home can be improved upon, we found some appliances (bathroom, kitchen sink) not quite working as functional. Overall, great job

I was very disappointed in the sloppiness during the construction process with paint and drywall materials found on many finishes and resulted in the need for steam cleaning. There seemed to be a rush to complete the home which was behind scheduled and definitely a trade off between quality and speed. The CM seems over stretched and able to focus as there were too many houses to manage. Overall it was a very average experience and so far a very below average experience with after closing service for issues requested in Pulte Owner's Entry portal.

Pulte is the worst builder ever. Bad finishes, materials and customer service. The construction mgrs don’t perform their duties and are unresponsive to any communication.

After pointing out a load-bearing beam was left floating it took 3 months of constant asking for the contractor to actually fix the issue and only fixed it the day before they started hanging drywall. Then Pulte painted my house the wrong color and only fixed it after being pressed about it, and in the repainting process they got paint on everything what shouldn’t have paint on it and had to be constantly asked to come fix the parts they missed and they refused to replace/ fix some of the items they got paint on in the process. Then at closing, the construction manager Aaron and I tried to push closing due to the AC not working and hurricane Ian coming in. His management Bill told aaron, I had to go to closing regardless and that the AC would be fixed by the time of closing. I call Bill at closing and he’s tells me the AC will be fixed. Then Bill then calls me 2hr AFTER CLOSING to tell me the AC will not be fixed and that closing should be pushed. Pulte then gave me an list of items they would fix after closing and gave me dates they would have it done by and several of those items were either not fully completed or never done. ... More

Just bad experience. House was not given cleaned a month later still not clean

Overall a very average experience especially after the contract was signed.

We had a great experience. The only issues is that our construction was delayed. But this was a supply issue that Pulte told us about ahead of time.

Overall good experience despite supply chain challenges.

I had big expectations about Pulte and their builders let me down. Not what I expected. The workmanship was poor. A lot of things were undone/unfinished, awful job, workers were careless, the person in charge on the workers and walk through lies to you and try to hide things so you sign the papers like everything were done. They put my kitchen appliances broken, poor terminations, poor quality of paint, front doors broken and frames unfinished, lanai door damage, workers paint my tiles with my walls paint on places that were chipped, and the list goes on. Also, a lot of things that were build in the bathrooms didn’t make any sense. The only person that is safe in here and thats why I gave a 3 is Jason Drake. He is A+ ... More

While Ryan was doing his best. His workers and people hired by Pulte were not good We are still waiting for many items to be finished We closed on August

Most parts of the process were way below standards what we expected of Pulte. Multiple times I gave you the benefit of doubt due to global supply chain issues. But now it is clear you were only interested in selling at the market peak, not focused on delivering. 1. Warranty manager although responsive, only responds to selected issues. Some of the issues seem to go into a black-hole. 2. A few glaring design defects were not mentioned, although every employee, contractor and visitor knew of them (driveway slopes backwards, carpet in a few rooms highly defective). Cabinets poor - spacing between cabinets and drywall. 3. The construction manager was a very personable guy, but again hid issues. Tried to sell off everything as final touches. Months after closing, the "final touches" are still unaddressed. 4. The closing department held my key hostage for a day after closing. They didn't give the final figure in time and even after my wire made it to them, they locked themselves in a half day meeting (8/22/22). How can you schedule a closing and let your employees go to multi-hour meetings during that time?? You're lucky I didn't get a lawyer and made you pay for that. 4. I am giving it until Oct 31 for all issues to be fixed. We are reasonable for minor issues - but not going to accept the issues that were slid under the carpet. I am engaging a lawyer. Will go the legal route after Oct 31. ... More

we were not happy with the delays in building our house. from contract to closing took 15 months. way too long

I appreciate all your work but it is so important have the walk tru done before the closing, to check that everything is well done, because all the mortgage process was fine, but we received the house 10 days after the closing date and so far we have some issues with the house and the garden without repair.

Some of the materials used is questionable - particular the cabinets. Another issue was with finishing of ceiling after we spotted a problem, and the rework has some flaw in appearance. Flooring tiles installation was not good, but we are told that smaller tiles will have issues. Pulte must not offer those tiles if they do not have good installers. Overall - quality of workmanship is not good or great.

When I signed my contract, I was given a closing date of 7 months from then. I wound up closing 1 year later. This caused my monthly mortgage payment to increase by $500 per month due to the rising interest rates. During that time, there was no communication. The house would sit for weeks at a time with nothing happening. There was also high turnover in the construction department. Duringthe 1 year, we had 4 different contruction managers. Our sales agent and her boss both left. I don’tvthink I would have built with Pilte had I known this is how the experience would be.

We understand that there always will be issues pending after closing. Nevertheless the communication with the office and the personnel in charge of taking care of the issues is worse than bad.. Castle Group is also an organization that needs a lot of improvement.

Everyone I worked with was extremely known and very helpful and friendly; truly a pleasure to work with.

A lot of details still unresolved, Plastic Pan under washer dosen't fit and was broken during placement.

House quality and workmanship is excellent but several major unresolved issues at closing that were not addressed at all and instead passed around to the warranty department. Warranty department is overwhelmed with the volume of issues and goes completely unresponsive for weeks at a time. Having to requesting repairs and follow up countless times is incredibly frustrating, especially when you should never had to deal with in first place. Besides, dealing with multiple repair personnel showing up at random times makes things worse. Cannot believe I spent over half a million dollars for this sort of "Pulte Experience". Do not buy directly from this builder. ... More

Lack of communication by builder of progress from contract signing to close. Builder was unresponsive to issues pointed out by homeowner during review processes. At the time of final walkthru, the home was not move-in ready and there were many issues identified by homeowner and recognized by builder. Quality of workmanship is very poor, sloppy, and missing many items from the contract/plans by builder and contractors hired by builder. Only a few of the items missing were due to supply chain issues and were explained by builder to homeowner.

For me any stars!!!!! I hope that any family will go through something like this again. My family and I decided to invest in our first home and we were very excited that we had found the perfect community. We are first buyers and we thought that they would take us by the hand throughout the process from the financing until the closing. To our surprise it was not. When the day of closing finally approached, we went to see our house and it was totally incomplete. the housework they did was of poor quality and many things were incomplete. Until today I am trying to fix all the things that are missing in my home. The process with the guarantee has been a terrible one and worst customer service. Not to mention that the builder who was supposed to be responsible for fixing all the mistakes and incomplete things resigned and there is another one that is worse than the previous one. I don’t not recommend buy a home with them and especially if it is a house that is not ready to live in. ... More