Pulte Homes Reviews in Orlando, FL

I appreciate all your work but it is so important have the walk tru done before the closing, to check that everything is well done, because all the mortgage process was fine, but we received the house 10 days after the closing date and so far we have some issues with the house and the garden without repair.

Some of the materials used is questionable - particular the cabinets. Another issue was with finishing of ceiling after we spotted a problem, and the rework has some flaw in appearance. Flooring tiles installation was not good, but we are told that smaller tiles will have issues. Pulte must not offer those tiles if they do not have good installers. Overall - quality of workmanship is not good or great.

When I signed my contract, I was given a closing date of 7 months from then. I wound up closing 1 year later. This caused my monthly mortgage payment to increase by $500 per month due to the rising interest rates. During that time, there was no communication. The house would sit for weeks at a time with nothing happening. There was also high turnover in the construction department. Duringthe 1 year, we had 4 different contruction managers. Our sales agent and her boss both left. I don’tvthink I would have built with Pilte had I known this is how the experience would be.

We understand that there always will be issues pending after closing. Nevertheless the communication with the office and the personnel in charge of taking care of the issues is worse than bad.. Castle Group is also an organization that needs a lot of improvement.

Everyone I worked with was extremely known and very helpful and friendly; truly a pleasure to work with.

A lot of details still unresolved, Plastic Pan under washer dosen't fit and was broken during placement.

House quality and workmanship is excellent but several major unresolved issues at closing that were not addressed at all and instead passed around to the warranty department. Warranty department is overwhelmed with the volume of issues and goes completely unresponsive for weeks at a time. Having to requesting repairs and follow up countless times is incredibly frustrating, especially when you should never had to deal with in first place. Besides, dealing with multiple repair personnel showing up at random times makes things worse. Cannot believe I spent over half a million dollars for this sort of "Pulte Experience". Do not buy directly from this builder. ... More

Lack of communication by builder of progress from contract signing to close. Builder was unresponsive to issues pointed out by homeowner during review processes. At the time of final walkthru, the home was not move-in ready and there were many issues identified by homeowner and recognized by builder. Quality of workmanship is very poor, sloppy, and missing many items from the contract/plans by builder and contractors hired by builder. Only a few of the items missing were due to supply chain issues and were explained by builder to homeowner.

For me any stars!!!!! I hope that any family will go through something like this again. My family and I decided to invest in our first home and we were very excited that we had found the perfect community. We are first buyers and we thought that they would take us by the hand throughout the process from the financing until the closing. To our surprise it was not. When the day of closing finally approached, we went to see our house and it was totally incomplete. the housework they did was of poor quality and many things were incomplete. Until today I am trying to fix all the things that are missing in my home. The process with the guarantee has been a terrible one and worst customer service. Not to mention that the builder who was supposed to be responsible for fixing all the mistakes and incomplete things resigned and there is another one that is worse than the previous one. I don’t not recommend buy a home with them and especially if it is a house that is not ready to live in. ... More

The Pulte sales team (Dale) and Construction Manager (Wes) were both superb. Responsive and professional, with excellent communication. We worked together as a team to create a wonderful new home.

I bought home with Pulte. During construction process, every step in the construction process is delayed with many issues. Construction team is poorly responsive on the issues. They postponed the closing date 3times, and delivered the home in 1 year. Only good thing is Sales team and Warranty is is good and very responsive to issues

Very bad post construction

Very disappointed with the quality and materials

Took a long time to come to realization, but was worth it in the end!

Good job thanks pulte home

We contracted in April 2021, and while there were some supply delays, the lack of communication and timing by the construction team caused us to wait 14 months to close. They were still working in the house the day of closing and had to be let in throughout the next two weeks to finish items. It has been 5 weeks from closing and we are still waiting for some work to be completed. The sales team is great but the workmanship and all around delays are horrible.

Most unfortunate experience, closing with the Pulte owned title company a fiasco, did not honor agreements offered in writing at time of contract signing, Non existence post closing assistance just keys delivery, no warranty deed provided until realtor insisted. failing to provided a forced title insurance purchase despise offering optional payment at a cash transaction, after 33 days of closing I have yet to receive policy certificate, house not ready, expect completion current week .

Muy buena cálida y apoyo del equipo siempre respondieron a mis inquietudes a tiempo excelente servicio

Great location of home and community. However after closing very tough to get issues taken care of. Over a month after closing waiting for kitchen crown molding. The tiles in the home have different grout colors, uneven tiles, and grout size variations from 1/4 to 1/2 inch which make it look terrible. Sales team was amazing and the construction manager keeps information flowing. However incomplete homes that require much work are being closed on. After closing they were putting bathroom mirrors up!

Quality service and very knowledgeable staff who responds promptly to all concerns.

House was 6 month behind schedule. Day of closing did not past inspection and waited for another week. Its been a month after closing and we are still dealing with some issues like tree fell, wrong sink and many others.

If u are thinking of buying a Pulte home, my advice to is don’t trust anyone check everything to insure the home that u are buying is built the way u want it built.

Very professional, helpful, problem solver, and polite

We were super excited to build with Pulte but it turned out to be a nightmare for the simple fact that our house was rushed .......due to what our head guy said. He stated that he wanted more time but Pulte wanted him to get our house off their so called "books". we have every thing from unfinished walls to damaged doors to damaged countertops to damaged tile to missing hardware on the cabinets to all of our black hardware being painted white...it just hasn't been a fun experience at all. The outside of the house has yet to be even fully painted. our amazing warranty specialist is working on these issues but we were told at closing that all would be taken care of right away and we now been here 30 days and only a couple things have been done. truly truly a sad situation. ... More

You can tell they just wanted to close out this phase and neighborhood and were "just getting it done". Work requests have been sitting for over 2 weeks with no response or follow up.