Pulte Homes Reviews in Orlando, FL

They will rush you into your decisions and promise lots of things but damaged doors, holes in walls and ceilings, broken fixtures, fading paint, the list goes on. Paying half million for a house you expect a level of quality that just isn't there. 2022 must have been a bad year for laborers.

Our construction manager, Evan, was really good and went above and beyond. In comparison to our other new builds - everything else regarding the Pulte experience has been average to below average. There is not much of a follow up after you get the keys. The sales agent completely disappears (at least ours did). And lastly, make sure to get all issues with the home resolved before moving in because it can possibly take months to get things fixed under the warranty.

Home buying experience started great, good communication with construction manager. But then I had the worst closing experience, delaying it by days just the day before closing which made me lose money; issues that should have been fixed by closing day were not fixed until the day of this review (2 months after closing); no response to my requests for service from the warranty department; disappointing quality of materials.

Since the beginning the relationship was based on the fact that they were going a favor selling this home to me. got the house delay 4month (interest rate went up from 3% to 4.8%) and the closing was a nightmare. If it wasn't because I had no home to stay I would not accept the house and not close.

Erick is very knowledgeable company should use more upgrade materials in their homes. Ok

The home buying/building process was easy. It does take a long time and expect delays. Make sure you note any issues with the home as early on as possible but don't expect it to be fixed quickly. I'm still waiting 7 weeks after move in for issues noted during construction.

Pulte builder sells itself as one step above the other builders. I've worked with 3 builders in the last 8 years and Pulte is barely as good as the other builders. I've found that their people only care about one thing: Reviews. I didn't appreciate how many times they mentioned it. Due to covid circumstances, our house closing was delayed by a total of 5 months, which I don't hold them accountable to. It's what it is. The house itself is well built, nothing special compared to meritage homes for example. Some of the materials used and insulation, wasn't as good as meritage's for example. After closing, when we had issues with the house, the warranty service (now that all surveys have been filled) have been terrible. The worst experience with any builder I dealt with in the past. ... More

Things were not smooth since start and then issues with construction, delay in the closing and now going through the issues that I'm seeing in the house that were noted at the time of closing and here after 2 month still not fully taken care. And seeing the how much least bother the Pulte group is in resolving these issues. I would recommend to buy some older house instead.

Contacting the office and emailing the person and not getting reply. On a almost 3 weeks long issue

Builder should hire subcontractors that will put more attention to details and final completion before handing over the property.

Not quick response to construction issues before or after the closing.

The builder promised everything would be clean and ready to go when I moved in. I had to call back after my move in date to have everything cleaned. They did not have my keys at the signing. There are gaps letting bugs in under my exterior doors. Warranty company told me to have the brand new house fumigated for bus because they were “already there when I moved in” even though they claimed they fumigated before I moved in and they were suppose to clean before I moved in.

In the beginning they were attentive to ant little problems but since moving in they tend to ignore you and things do not get done. To rate them as excellent would not be telling the truth.

I had to switch lots because the front elevation of my original home was drastically changed and would no longer allow access for my physically handicapped family members. There was no communication from Pulte about the change, I discovered it during my initial walk through, after construction had begun. The new lot was a compromise on my part, as it did not have the same benefits as the original, but I decided to go with it. Switching lots slightly delayed my closing date, but I was mostly able to transfer everything over from the original contract. Upon closing, the tiles in my bathrooms had to be ripped out and replaced because they were wrong and I spent the first few days in my new home allowing access to tilers. I have a laundry list of items that will need to be addressed through the warranty. Everything from crummy paint jobs to crooked installations. While many things do look nice, there are also a great many details that look like they were lazily slapped together. One reason I chose my new lot was because it had no rear neighbors. I was told the area behind the home would remain green and lush with trees and grass. Less than one month after closing, my HOA fees went up $30/month because they “forgot” to add insurance to the monthly assessments. Less than 2 months after I moved in, the green area, newly planted trees, and quiet bike path behind my home were ripped out to make way for a parking lot. The beautiful, natural view I was promised would never change is now a dirt pile awaiting ugly asphalt and concrete, to be filled with strangers’ cars, not 10 feet away from my driveway. There has been no communication from Pulte about the change, I have been trying to get information from them on how/why this decision was made, and how/why Pulte feels they can change an agreement after they’ve taken our money. Not to mention they’ve been working on this parking lot for almost two weeks, and the heavy equipment being used has been shaking and rattling my home to the point that pictures have fallen off the walls and items are being shaken off of shelves. I am angry and frustrated with Pulte for one instance after another of pulling the rug out from under their customers. The ladies who work in the sales office have been as kind and helpful as possible, but they can only do so much. Pulte needs to step up and treat their customers with integrity and honesty, and keep their word instead of changing the terms after a contract is signed. ... More

Me and my fiancé had a very difficult time with our mortgage consultant and I highly recommended that you check in regularly because communication was not good at all in my experience. The house is great although we’ve had a hard time getting people to fix little things that’s in the warranty

Wish a better product was delivered. Multiple issues from windows and house numbers not centered to sand in the plumbing causing little or no water pressure at fixtures. Too many issues to feel confident with the quality of the home. If Pulte offered a buy back program. We might be interested.

Peguei as chaves e observado vários reparos aos quais ainda não foram efetuados . Programados pra esta semana. Espero que cumpram todos reparos . Não moro na casa. Porém viajei do Brasil pra assinar o Closing dia 28 e até hoje os reparos ainda não concluídos Espero que ocorra de forma correta e fique tudo bem.

I have closed my home during Thanks giving. The response from the Sales team and initial Construction manager was very good. They helped me clarifying all my doubts. But post closing, the new construction manager uis not responsive and corporative at all. He denied working on the exception items as he didn't receive it from previous manager and asked me to contact warranty team. I contacted warranty team and received a note that it has been passed to my warranty manager. Its been 2 weeks now and no one contacted me for my open items.

After 6 months of waiting, which was fair and understandable due to supply chain issues, the final product had several issues upon move in. 1. AC was not working upon move in and we had stay at a hotel on our first night after driving from San Diego, CA. My family was exhausted from the cross country trip, only to come home to an oven. 2. Poor craftsmanship on the home. Lots of details missed put together poorly. Far from professional work. I’ve been in Open Houses of much older homes that had better craftsmanship. 3. Plumping issues Definitely not what we expected. To top it off, the HOA chosen is the worst possible choice to manage the property. The online reviews on this HOA is 100% accurate. I would NOT recommend Pulte Homes to anyone. ... More

Sale support is great. But quality of workmanship is questionable. Tile lippages are obvious in many place at family room. Paint left on hinges and door handles. Some repair requests are ignored and not fixed. Wall oven and microwave oven touch screen is broken. One shower drainage is clogged. Bottom coroners of counter top look old and need touchup.

The day I met the builder was when I felt like I really was purchasing a home. The finance team was wonderful as well. However I’m in my home now and it’s going on 60 days and I’m yet still waiting for things to be done in my home which communication has stopped on.

Fine details and finishes needs lots of improvement. For the price you paid, the finishing on the house was poorly done. Makes you worry about things underneath the surface that is not visible to the eye.

I had initially worked with a hardworking Pulte team from the start to closing. They were very attentive and did what they could to get me to through my closing. Then closing happened and the quality of service began to taper off. The warranty team and the lack of customer attentiveness and professionalism specifically from my customer care manager has completely tainted my experience from great to terrible. I closed on Dec 1, 2023. It is January 25th and I have not been able to unpack my dishes, some major household furnitures, and quite frankly I have not enjoyed my new home because of the items open. Who would if the place still have blue tape everywhere! My experience with my Customer Care Manager has been a terrible one. I have asked to have someone else work on my warranty requests. I had put this requests on an email that included his manager. I have not received a response from the manager since. I do not want to deal with a Pulte employee that does not want to help with my home issues. I do not want a Customer Care Manager to come into my home ever again and be met with hostility! I have escalated and have asked who I can escalate to but no one from Pulte has responded. I, as a new Pulte homeowner, am very dissatisfied and felt deceived. My voice has not been heard and I truly feel like the Warranty team is now sitting on my issues on purpose because I have been very vocal about my requests for the reasons I noted above, I will think twice before recommending Pulte to my friends and family! ... More

Still have a list of things that have not been taken care of that we’re supposed to be done by closing.

The buying process was fast and despite hurdles I received good communication. Since moving in I haven't received follow up with the warranty department at all. Even if there is a delay in processing warranty claims having someone respond would be great.