Pulte Homes Reviews in Orlando, FL

The builder promised everything would be clean and ready to go when I moved in. I had to call back after my move in date to have everything cleaned. They did not have my keys at the signing. There are gaps letting bugs in under my exterior doors. Warranty company told me to have the brand new house fumigated for bus because they were “already there when I moved in” even though they claimed they fumigated before I moved in and they were suppose to clean before I moved in.

In the beginning they were attentive to ant little problems but since moving in they tend to ignore you and things do not get done. To rate them as excellent would not be telling the truth.

I had to switch lots because the front elevation of my original home was drastically changed and would no longer allow access for my physically handicapped family members. There was no communication from Pulte about the change, I discovered it during my initial walk through, after construction had begun. The new lot was a compromise on my part, as it did not have the same benefits as the original, but I decided to go with it. Switching lots slightly delayed my closing date, but I was mostly able to transfer everything over from the original contract. Upon closing, the tiles in my bathrooms had to be ripped out and replaced because they were wrong and I spent the first few days in my new home allowing access to tilers. I have a laundry list of items that will need to be addressed through the warranty. Everything from crummy paint jobs to crooked installations. While many things do look nice, there are also a great many details that look like they were lazily slapped together. One reason I chose my new lot was because it had no rear neighbors. I was told the area behind the home would remain green and lush with trees and grass. Less than one month after closing, my HOA fees went up $30/month because they “forgot” to add insurance to the monthly assessments. Less than 2 months after I moved in, the green area, newly planted trees, and quiet bike path behind my home were ripped out to make way for a parking lot. The beautiful, natural view I was promised would never change is now a dirt pile awaiting ugly asphalt and concrete, to be filled with strangers’ cars, not 10 feet away from my driveway. There has been no communication from Pulte about the change, I have been trying to get information from them on how/why this decision was made, and how/why Pulte feels they can change an agreement after they’ve taken our money. Not to mention they’ve been working on this parking lot for almost two weeks, and the heavy equipment being used has been shaking and rattling my home to the point that pictures have fallen off the walls and items are being shaken off of shelves. I am angry and frustrated with Pulte for one instance after another of pulling the rug out from under their customers. The ladies who work in the sales office have been as kind and helpful as possible, but they can only do so much. Pulte needs to step up and treat their customers with integrity and honesty, and keep their word instead of changing the terms after a contract is signed. ... More

Me and my fiancé had a very difficult time with our mortgage consultant and I highly recommended that you check in regularly because communication was not good at all in my experience. The house is great although we’ve had a hard time getting people to fix little things that’s in the warranty

Attempts to be a high quality builder and put customer concerns first but falls flat on the execution. Their website experience is a mess with multiple redundancies, the finance side of our purchase was a disaster with poor communications that impacted our closing date, and in terms of build quality- it is slightly above average. I am still waiting for warranty claims to be addressed after 3 months. They strive for excellence and have great staff that work hard but it falls flat.

Wish a better product was delivered. Multiple issues from windows and house numbers not centered to sand in the plumbing causing little or no water pressure at fixtures. Too many issues to feel confident with the quality of the home. If Pulte offered a buy back program. We might be interested.

Peguei as chaves e observado vários reparos aos quais ainda não foram efetuados . Programados pra esta semana. Espero que cumpram todos reparos . Não moro na casa. Porém viajei do Brasil pra assinar o Closing dia 28 e até hoje os reparos ainda não concluídos Espero que ocorra de forma correta e fique tudo bem.

I have closed my home during Thanks giving. The response from the Sales team and initial Construction manager was very good. They helped me clarifying all my doubts. But post closing, the new construction manager uis not responsive and corporative at all. He denied working on the exception items as he didn't receive it from previous manager and asked me to contact warranty team. I contacted warranty team and received a note that it has been passed to my warranty manager. Its been 2 weeks now and no one contacted me for my open items.

After 6 months of waiting, which was fair and understandable due to supply chain issues, the final product had several issues upon move in. 1. AC was not working upon move in and we had stay at a hotel on our first night after driving from San Diego, CA. My family was exhausted from the cross country trip, only to come home to an oven. 2. Poor craftsmanship on the home. Lots of details missed put together poorly. Far from professional work. I’ve been in Open Houses of much older homes that had better craftsmanship. 3. Plumping issues Definitely not what we expected. To top it off, the HOA chosen is the worst possible choice to manage the property. The online reviews on this HOA is 100% accurate. I would NOT recommend Pulte Homes to anyone. ... More

Sale support is great. But quality of workmanship is questionable. Tile lippages are obvious in many place at family room. Paint left on hinges and door handles. Some repair requests are ignored and not fixed. Wall oven and microwave oven touch screen is broken. One shower drainage is clogged. Bottom coroners of counter top look old and need touchup.

The day I met the builder was when I felt like I really was purchasing a home. The finance team was wonderful as well. However I’m in my home now and it’s going on 60 days and I’m yet still waiting for things to be done in my home which communication has stopped on.

Fine details and finishes needs lots of improvement. For the price you paid, the finishing on the house was poorly done. Makes you worry about things underneath the surface that is not visible to the eye.

I had initially worked with a hardworking Pulte team from the start to closing. They were very attentive and did what they could to get me to through my closing. Then closing happened and the quality of service began to taper off. The warranty team and the lack of customer attentiveness and professionalism specifically from my customer care manager has completely tainted my experience from great to terrible. I closed on Dec 1, 2023. It is January 25th and I have not been able to unpack my dishes, some major household furnitures, and quite frankly I have not enjoyed my new home because of the items open. Who would if the place still have blue tape everywhere! My experience with my Customer Care Manager has been a terrible one. I have asked to have someone else work on my warranty requests. I had put this requests on an email that included his manager. I have not received a response from the manager since. I do not want to deal with a Pulte employee that does not want to help with my home issues. I do not want a Customer Care Manager to come into my home ever again and be met with hostility! I have escalated and have asked who I can escalate to but no one from Pulte has responded. I, as a new Pulte homeowner, am very dissatisfied and felt deceived. My voice has not been heard and I truly feel like the Warranty team is now sitting on my issues on purpose because I have been very vocal about my requests for the reasons I noted above, I will think twice before recommending Pulte to my friends and family! ... More

Still have a list of things that have not been taken care of that we’re supposed to be done by closing.

The buying process was fast and despite hurdles I received good communication. Since moving in I haven't received follow up with the warranty department at all. Even if there is a delay in processing warranty claims having someone respond would be great.

Expected more for a company that advertised itself as “Higher Standards-That’s the Pulte difference” or “Commitment to Customer Care”.

We were super excited to build with Pulte but it turned out to be a nightmare for the simple fact that our house was rushed .......due to what our head guy said. He stated that he wanted more time but Pulte wanted him to get our house off their so called "books". we have every thing from unfinished walls to damaged doors to damaged countertops to damaged tile to missing hardware on the cabinets to all of our black hardware being painted white...it just hasn't been a fun experience at all. The outside of the house has yet to be even fully painted. our amazing warranty specialist is working on these issues but we were told at closing that all would be taken care of right away and we now been here 30 days and only a couple things have been done. truly truly a sad situation. ... More

Building too much, not enough staff and lacking in quality. Hard to get responses on questions, kept putting fixes off so had a long list of things to do after closing. Still waiting on items over a month later.

Bad customer service and inspections issues without answers from builder.

We didn't build. We purchased an inventory home being used as a model home for 1 year and closed in less than 4 weeks (around Christmas). During the celebration meeting, I pointed out issues such as dirty/stained grout, repainting needs, whole/gap in cabinet, broken sliding door handle, sloppy work in the master bath and other areas, as well as overall wear and tear issues given that the home was used as a model. While the issues were minor and fixable, I felt that I shouldn't have had to point them out - Pulte should've caught them and fixed them prior to the celebration meeting because poor workmanship erodes trust, which is the biggest challenge builders have now. While most issues that we identified were resolved by closing, we are now dealing with other poor quality of workmanship issues that we've noticed now that we are in the home (leaky faucets due to misplacement; electrical issues, etc..), which somehow weren't noticed (or addressed?) during the time the home was used as a model. One particular area of concern is that we/our neighbors have faulty drainage issues that creates water saturation in our properties, which the neighbors indicated they have been trying to resolve with Pulte for 6+ months, so I'm concerned about the timeline in getting issues resolved. What I noticed and what several neighbors have mentioned, is that homeowners have to keep following up to get their issues resolved - I'm sure supply chain backlogs due to the pandemic may have impacted this, but don't know how much. I'm scheduled to have the first round of issues resolved within the next couple of weeks, 3 weeks after I first brought them up and followed up, so I would be lying if I said I wasn't concerned. Time will tell. My overall experience was good, but I guess I expected more. ... More

Where do I begin? Pulte and specifically, its staff is stretched thin on local construction coordinators/managers. That, along with just very little oversight caused lack of quality control during our build process. I was basically their QC person each time I visited my home during the construction process. The homes in this neighborhood range from $600K+, but the quality of workmanship and materials is that of a house less than half that price. Pulte communicates one message prior to closing, but once you've closed, they don't communicate the same way. Furthermore, their Warranty folks appear to be inundated so its rare to get a response or any action on any items you've submitted. All in all, a below average experience for the price paid. This sentiment is shared by multiple people who live in the neighborhood. I don't plan on moving anytime soon, but when I do, I will 110% avoid buying a Pulte home or recommending a Pulte home to anyone else. ... More

Pulte was a very desirable choice for us because we could customize a lot and the home choices had the space we need for our large family. Our experience started out absolutely wonderful, about 2 months into construction is where we started feeling skeptical about the quality of product we were buying. We went through the house a few times as we were allowed to and saw a million cosmetic issues that we just thought “ oh they will fix that before the walk through”… they never did. We made it to the walk through and ran out of blue tape to mark the issues we found, obvious ones. After that, it took 3 weeks for them to get the certificate of occupancy from the county for reasons they would not disclose. My wife had just had a baby and we were approaching the end of our current lease, if we had not been stuck in that position, we would have pushed much harder for some of the issues to be corrected. They use terrible contractors to do some of their work and the construction managers are spread way too thin to babysit. Our home that we paid almost $700k for is just sub par and that’s really upsetting to us. ... More

If you are closing on a Pulte Home, try to ensure all major items are fixed prior to signing. Reported items afterward do not get addressed and you are ignored. It's just rude and disrespectful, this is a very common conversation with other homeowners in the neighborhood. They may have a 30% profit margin for their shareholders, but it comes at the expense of their customers.

We reposted a lot of things on our last inspection that was not fixed. The AC was not working, and the AC company mentioned they had a ticket for that before closing, and was never fixed, so they knew about it. It was not a great experience at all

Poor quality and service