Pulte Homes Reviews in Orlando, FL

I had big expectations about Pulte and their builders let me down. Not what I expected. The workmanship was poor. A lot of things were undone/unfinished, awful job, workers were careless, the person in charge on the workers and walk through lies to you and try to hide things so you sign the papers like everything were done. They put my kitchen appliances broken, poor terminations, poor quality of paint, front doors broken and frames unfinished, lanai door damage, workers paint my tiles with my walls paint on places that were chipped, and the list goes on. Also, a lot of things that were build in the bathrooms didn’t make any sense. The only person that is safe in here and thats why I gave a 3 is Jason Drake. He is A+ ... More

We contracted in April 2021, and while there were some supply delays, the lack of communication and timing by the construction team caused us to wait 14 months to close. They were still working in the house the day of closing and had to be let in throughout the next two weeks to finish items. It has been 5 weeks from closing and we are still waiting for some work to be completed. The sales team is great but the workmanship and all around delays are horrible.

Sales and construction managers were great overall, responsive and engaging. Major issues related to subcontractors timelinesses and attention to detail. 6 weeks after closing, still a number of unresolved issues which are taking unnecessarily too long to effectively address. This is simply unacceptable for a home in this price range!

Pulte offers quality cookie cutter homes. They have descent floor plans and great layouts. They are not able to alter build plans in the beginning. The little changes that were asked were not able to be accommodated because they lack a good internal process communication. Surveys post build do no good, they need surveys after each part of the build process. 8 steps should include 8 surveys plus any other data Pulte would like to collect.

Pulte is struggling with hiring and maintaining build and customer service managers. Communications is horrible, and sometimes non-existent. Warranty issues are slow to get resolved. The closing process was very stressful and dates changed a few times. They also ordered the appraisal to be done 4 months prior to closing on a new neighborhood and in a rapidly changing market. As a result, Pulte was unable to find comps that supported the sale price of the house.

There was a general lack of attention to detail in the quality of the houses that resulted in more warranty claims than I expected.

House has a lot of imperfection , pulte only focus on volume no on quality for customers!

many details to correct, in addition to the 4 months delay, to finish and deliver the house

The sales representative Maria was worse than a used car sales rep. It seemed like she was say almost anything to purchase a home from her. We purchased our home long distance, in a pandemic and did everything virtually. Everything was extremely rushed and Maria did not review all of the available options with us. Once we had our walk through with the construction manager he pointed out a lot of upgrades/choices that we were not aware of. We did not receive the HOA documents until months in the process and had we been aware of some of the restrictions earlier on we may not have purchased in this community. Also everything seems pretty cheap. The quality and fine details in the construction are definitely lacking. We have paint and grout all over the floors in multiple areas. I don't think our home is worth what we purchased it for. ... More

The "celebration walk" and the closing date is too short, the list to fix things identified during the walk was not 100% completed but we still have to check the "complete to my satisfaction" in order to have the closing signed and we can moving in a.s.a.p. I still have 2 issues not solve yet after the closing. For seniors not familiar with online app from the computer, don't expect help from the foreman to solve these issues for you, even a simple ones. The responsiveness to the issues after closing is almost none.

Working through the warranty process for some things that have needed fixing and it is taking a long time to get fixed. There is a lack of communication and I am having to consistently follow up.

We still have issues reaching out to the people that were supposed to complete The work at our home we were promised a prompt response to resolve this issues such As the a/c Not reaching master bedroom, garage door interior not completed, exterior wall stucco has a whole that may allow critters to enter the structure, there was a door delivered right before closing that was not painted completely, etc... it is unfortunate to have to leave such a bad review to a very prestigious company we feel deceived and tricked as one of the project managers assured us that this issues would be resolved promptly and that we could reach out at anytime should any issues emerged we hope to hear from them soon as we have been very patient . ... More

It is a challenge to have any particular item/issue repaired after closing. The model homes are spectacular and in optimal conditions but when they build your home, it is not exactly what they advertise in the model homes. I will most likely not consider Pulte Homes in the future.

ask them fix all the problem before u closing that may be better

Be sure to do a thorough walk through before closing. Maybe hire an inspection company to do the inspection. Give the builder plenty of time after inspection to fix any issues before your closing date. After closing you have to deal with the warranty company and make yourself available for workers to come to your home and fix any issues not found during your initial inspection.

Our experience with Pulte has been mixed. While the design and community are appealing, we’ve run into several issues that have made our first months as homeowners more stressful than expected. Communication around landscaping was especially frustrating—no clear plan was ever provided, and our feedback was not incorporated. Additionally, the mortgage rates offered through Pulte’s preferred lender were significantly higher than current market rates, which created unnecessary financial pressure. We’ve also had several construction-related problems, including a plumbing failure that required us to escalate concerns in writing, a roof leak that caused damage to our bathroom, and ongoing gate access issues in the community. These are not the types of problems you expect to deal with in a brand-new home. On a positive note, the warranty process has been solid so far. Most of our issues have been addressed or are in the process of being repaired through warranty claims, and communication from the onsite team has been timely and professional. It’s reassuring to know the problems are fixable, even if there have been more of them than we anticipated. Overall, while the warranty support has been good, the number of early issues has made the new-home experience less smooth than we had hoped. We’re hopeful Pulte will improve quality control and communication for future homeowners. ... More

Don't just sign the contract and take things for granted until the pre-closing walk-thru. We visited the site on a regular basis and asked our construction manager a ton of questions about things that did not look right even to our untrained eye. Fortunately, he was diligent and responsive and did his best to set things right, in spite of being overworked with 14 houses under construction to supervised at the same time. Initial workmanship on framing, drywall and trim finish were below par. Be sure to engage your own building inspector. We paid for independent inspections for both pre-drywall and pre-closing stages and it was well worth the expense as it uncovered a number of major and minor deficiencies in overall build quality. The builder's internal quality control is superficial and inadequate in our opinion. ... More

The home itself is a lovely layout and thoughtful floor plan but many of the design details were missing. For the price we paid I would’ve expected our home to come with towel racks in the bathrooms, higher quality paint on the walls, cabinets that stop at 90 degrees to avoid banging against appliances and cleaner finishes in the details. We also had several things go wrong immediately after closing. The flood light over the garage went out due to an electrical problem, two bulbs in the home died, half of the sod did not take, the bedroom door stuck due to not being level and the sprinklers were broken. Nick, our second construction manager was very help and responsive but our sales associate and first construction manager were slow to respond. The price for the lot was too high and when our house was appraised the month after closing the value came in $100K lower indicating it’s not worth what we paid. ... More

We started the process to buy the house at the end of January, the Salesperson was very knowledgeable and helpful, but she left before we closed on the house, we were approved very quickly. Then we went to a design studio on another office appointment, plus a third one for electric, lighting, outside kitchen and many other things to add to the house. The appointment was too overwhelming, not enough time, not many nice choices and lot of extra money. In March, they call us because they made a mistake and canceled the contract, it was suspicious. We started the process again that lead them to start construction between June 1st to the 4th. I was there every week to take pictures of the construction, very messy inside and outside the house, debris everywhere. We met our Construction Manager, and he was very nice the entire time. All the inspections were on time and went well, except the week before closing, it was late, there was no light and we couldn't see all the imperfections around the house. It has been month and a half since we moved and many things still without fixing. I believe they hurry at the end because of a due dateand did not care for my house. ... More

As Pulte is a very large company, the quality and professionalism differ per department. The sales department did a great job of showcasing and promising services, but as soon as the contract was signed, they let us hanging. The builders did a good job and we had great relationships with the construction managers. The worst experience we had was with Pulte Mortgage. Extremely unprofessional, not communicative, not helpful or supportive at all. We had to switch to another lender because it got so bad. The servicing is run at minimal effort. Things do get attended to but you have to wait, sometimes for weeks. ... More

Rushed to do walk through as the cleaners scurry out of front door. Expected to do a thorough walk through by myself, not advised to bring others to help. Many missed issues and then no further clean up after painters and others had to come in to fix the things seen on first walk through. Very sloppy, many paint spots all over carpet and tile. All tile grout filled with sand and dirt requiring many hours of me cleaning. Fuse for fridge went out within a week of moving in. A Shower drain not draining and they can't come out to fix for 2 weeks then they schedule it wrong and can't come for another 2 weeks. Plus many tiles with chips and cracks. Have moved into many new builds and this one is the most disappointing. ... More

Poor workmanship due to rushing experienced leak in master bedroom on my very first day of moving in. Cable wiring incorrectly done and electrical wiring as well. Lots of issues still going on and have been waiting for resolution almost 2 months now.

We had a great experience with our Sales person Maria. She was very responsive to all our questions. Pulte can improve on their workmanship by making sure everything was completed prior to closing. We had a lot of items on the walk through that were never completed and still waiting to be completed a month after the closing. Also clean up of sidewalks should have been done as stains from constructions are very noticeable and ruins the curb appeal of the house and the neighborhood. We had a technician come to our house and he noticed the stains on the sidewalks in front of our house right away. I'm not sure if the HOA will do something about this or we have to hire someone to pressure wash it. ... More

They will rush you into your decisions and promise lots of things but damaged doors, holes in walls and ceilings, broken fixtures, fading paint, the list goes on. Paying half million for a house you expect a level of quality that just isn't there. 2022 must have been a bad year for laborers.

Our construction manager, Evan, was really good and went above and beyond. In comparison to our other new builds - everything else regarding the Pulte experience has been average to below average. There is not much of a follow up after you get the keys. The sales agent completely disappears (at least ours did). And lastly, make sure to get all issues with the home resolved before moving in because it can possibly take months to get things fixed under the warranty.