Pulte Homes Reviews in Orlando, FL

Increase in the value of the property overnight, even with our verbal acceptance the day before, we were forced to accept the new price. Lack of support at closing when the appraisal established a lower value than the contracted value. Delay in responding to warranty calls, and always directing us to resolve directly with the manufacturers, not giving us any support with this. No action by the construction company to solve the problem that everyone in the condominium is facing with high water bills.

Pulte Homes has had a good reputation, but unfortunately I am very disappointed in the entire buying/building process. 1. Pulte sales told me the property is not in a flood zoom but actually it is. Two weeks before the closing I was told a flood insurance is required because it is in a flood zoom. 2. The house was built with three car garages but with a narrowed drive way only allowing to access two. This is due a special county regulation about the drive way width, which Pulte does not tell buyers until the house is built. 3. Dry walls were soaked with water due to opened windows on rainy construction days. Pulte refused to replace dry walls since they already dried when examined. 4. After we moved in, workers are still using my outdoors outlets. Most of the time it triggered the circuit breaker due to overloading residential circuit which is not designed for industrial uses. There are clear signs showing private residency and camera monitoring in the front yard but this never works. Worker stealing power was caught on video. I don't think you will publish this review but I hope at least Pulte Home higher management can see it and gives me a call or shoot me an email. I can send you all pictures and video for details. ... More

My wife and I fell in love with the model home and went ahead with purchasing of the home. The Sales Associate that we worked with was awesome. The building experience was not bad either. We relocated from Chicago so could only come down a few times to review the progress on the home. Project Manager building home Was responsive as well. We had scheduled our final walk through 6 weeks in advance and had requested an early morning meeting as my wife had to leave for business trip right away and was going to be gone until closing. The night before the PM calls to reschedule saying he had a closing to go to. The final walk through was done haphazardly. The day before the closing we were notified that due to some issue with Pulte and City of Lake Mary, they were not issuing us closing rights. My realtor and I had to rush to the City and ask them to allow the closing as the issue was not with the buyer but Pulte, and they accepted our appeal. Once we moved into the home, we have had issues with every appliance not hooked up properly, water not turned on etc. Poor to average workmanship in the home. This is the third new home that my wife and I have purchased and compared to the other 2 homes, the experience here leaves a sour taste. I will never buy another home from Pulte nor recommend any friends and family to buy from them. ... More

Don't close on a Pulte house if you have ANY outstanding issues! It is impossible to get them resolved after they have your money. We have been waiting 2 months for them to replace sod that was dead when we closed. They won't fix the creaky floor until our one year mark (or if they fix it now, they won't fix any more creaking caused by settling in the future). They claim all the uneven pavers on our lanai are "within tolerance". Ditto for the uneven floor in the kitchen, which had to be leveled by the flooring installers we hired after closing. We should have worried when the wrong second floor materials were delivered AND INSTALLED before anyone noticed (they then had to rip out a whole section and redo it - probably causing the creaking floors now!). There are little things too - both other new home builders we have purchased from provided touch up paint, but not Pulte! The upgraded toilet handles that came when we upgraded faucets are too big for the toilets and are marking up the lids! We thought this was a more luxury builder, but they are not. Be very diligent about checking up on the house during construction and make sure there are no outstanding issues when you close! ... More

- The real estate agent was excellent in his service (Mr. Chris). - The bank was very bad; they were still asking for documents on the day of closing (I don't understand). - The materials are by the type of property purchased. - The workmanship was not good, as we had flooding in the yard and alley almost every time it rained. We requested a solution, but nothing was done (we are worried that it might get into the house). - We have some minor issues related to painting, drywall, and electrical work, but they have not been resolved either.

Stay away from purchasing a Pulte home. Unless you like the stress of not having things done right. I moved into my home on Oct 3rd 2023 and my punch list items is still not complete. The construction supervisor has failed to complete my list, his supervisor came once to my home and has not done anything to resolve the issue. Good thing I’m connected with the Orange County court system and attorneys. Next step is take Pulte to court. Much more expensive for Pulte than just fixing my punch list problems. Stay away from Pulte.

I think I won't recommend this builder again. Quality of build is OK. Service is terrible been over 30 days didn't hear back from anyone about multiple ticket orders i put in.

The quality and workmanship not good and we are very dissapointed. From painting, uneven walls, hole on the ceiling, misaligned lights, sub standard undersink tubings that is waiting to burst and leak water, the awful sound of water hammer or knocking sound that I do not know where it's coming from that I always hear inside master bedroom, the uneven pavement outside my home that's collecting water and never dries out, the gap in my kitchen cabinet trim and etc. For a home worth $600,000....

Have had issues since we moved in and have been waiting for our broken toilets to be fixed for 2 months (all 5 of them) with the bare minimum being done and no resolution

With Pulte, I never felt like a valued customer. The construction was several months delayed which made the home several ten thousand dollars more expensive. But, of course, they found reasons why everything was delayed. However, no one could explain why only my home was delayed and not the others on the same street. However, eventually, Pulte named the house completed. However, Pulte seems to have its own definition of 'quality.' Skewed walls, missing paint everywhere, defective cabinets, defective mirrors, nails coming out of doorframes, broken pavers, and farmland as yards, to name just a few. So yes, there is a house. But there is a lot of work necessary to finish it. ... More

We did a walkthrough of the house even though it was not complete. The house was far from complete; we came up with 4 pages of items to be fixed. Not minor issues but major ones. We flew from NJ to FL to be disappointed with the house. Construction manager kept giving excuses as to why it was not complete.

Terrible issues on day one

We do not have any issues with our sales consultant. The issue is in the quality of the materials used and the workmanship. We are also having a difficult time in getting Pulte to respond to repairs that are required. I would recommend that you tour a completed home prior to committing and do not use the models as your guide for materials and workmanship.

Our initial build was not what you would expect from a new home of this caliber. However, Pulte so far has stood behind making it right and getting the home where it should have been at closing. This is completely due to Kristi from the Pulte Warranty department and in no now way reflects the oversight of the initial build process. There are still 3 more vendors coming to do work with the worst one being Synergy - which in a month and 10 days after close has still not completed the work we paid for when we bought the home. Also, the tile floor is on round 3 of being fixed and is still WIP. At the end of the day, we are confident we will be where things should have been with this house. Pulte has been good in that regard with most of the issues now resolved. But this is not the process any buyer of a new home should have to experience. ... More

We have been in the house for 2 months in a new neighborhood. Between HOA issues, improperly installed irrigation systems, non-working electrical outlets, Bon-working heat pump, counter-top defects and other issues; we have had a contractor at the house every week since we moved in. The USPS couldn’t even get us our mail for over 3 weeks after we moved in, b/c Pulte didn’t get them a key to the mailboxes. Very disappointing to this point.

I recently moved into a new construction home, and unfortunately, my experience has been disappointing due to poor workmanship of the workers contracted by Pulte. From the moment I stepped inside, it was clear that corners were cut. Several walls have noticeable gaps, and the paint job is uneven, with drips and missed spots throughout. These problems indicate a lack of attention to detail during the construction process. Overall, I expected a higher standard of quality from a new build, and I am left feeling dissatisfied and concerned about the long-term durability of my home.

My mom bought a modeled at Winding Meadows in apopka and we received the house not in yhe quality expected. New flooring had paint stain, electrical wiring to the front door has issues, front porch pavers unsteady and coming apart, we contacted the office and the fix the issues. For the past 2 months, we received the water bill almost $350. When we investigated the issue further come to find out we are watering the HOA side of the lawn as well and that has a leak. There’s been issues after issues. It’s making it hard to enjoy this house.

We spent A LOT of money on our Pulte home and we've had countless corrections and fixes that have had to be made from the flooring and walls to the A/C. The warranty department has been pretty responsive to issues post closing and has done a pretty good job there, but our construction manager did not. We had a TON of issues to resolve just prior to closing and several had to be postponed until after closing due to lack of responsiveness in taking care of them in time. Worst of all we were lied to about being able to build a vinyl privacy fence. When we showed that it was not disallowed in the HOA covenant, their response was to add it to the covenant rather than just allow us to build the fence we wanted and make the residents of our community happy. Now when the homeless or random people pass by (as myself and my neighbors have seen), there is nothing to block their view into our yard and house. ... More

Communications with the construction manager is utmost important in the whole home purchasing process. Our experience with Tony was horrible. We were told by Tony that the foundation was going to be poured after the New Year holidays 2024. It was poured right after Christmas 2023 without our knowledge and as a result things were missing. This is July 2024 two months after our closing, we are still not able to enjoy our new home because there are still things that need to be fixed.

Unfortunately, the process was marred by numerous issues that have left me extremely dissatisfied. Below is a detailed account of the problems I encountered and the lack of adequate response. 1. Quality of Materials and Craftsmanship: Throughout the construction, I had to frequently report problems related to the quality of materials and the craftsmanship involved. Here are specific examples: Wood with Fungus: Structural elements of the house were constructed using wood that had visible fungus, posing a significant risk to the integrity and safety of the structure. Sub-Fascia and Trusses: These components were not adequately secured to each other, raising serious concerns about the structural stability of the roof. Missing/Cracked Mortar: There were numerous instances of mortar missing or being cracked, which compromises the strength and durability of the masonry. Structural Elements: Issues with critical structural components such as gusset plates, “H” clips, and anchor bolt nuts were prevalent and not adequately addressed. Loose Roof-to-Wall Connections: The connections between the roof and walls were found to be loose, which is a major safety concern. Insulation Problems: Wet, broken, and dirty insulation was used, which is unacceptable for ensuring proper thermal efficiency and indoor air quality. Damaged Tiles: Many tiles were broken, detracting from the overall aesthetic and functional quality of the home. 2. Response from Construction Management: Despite documenting and reporting these issues, the responses from your construction team were inadequate: Construction Manager: Constantly minimized the serious construction problems I highlighted, not taking ownership and avoiding issues that kept arising Area Construction Manager: Similarly, minimized the issues and expected that I, as a client, accepted defects or damaged items. The person even commented that Pulte was a large production builder and not a customized builder. When I always requested to have what I was shown to expect from the model home Involvement of Pulte Florida Central Office: I escalated these issues to the Pulte Florida Central Office, expecting a resolution. However, their lack of action further exemplified the company's disregard for customer concerns. They fell short of ensuring the traders took responsibility for the poor quality work and suppliers material quality Overall Experience: It is evident that Pulte is not a customer-oriented company. The primary focus seems to be on constructing expensive houses with poor-quality materials and subpar craftsmanship, expecting clients to accept the shortcomings without recourse. Given this experience, I urge your company to take the following actions: Conduct a thorough review of the materials and craftsmanship used in their homes. Implement strict quality control measures to prevent such issues in the future. Ensure construction managers and other relevant personnel are adequately trained to effectively address and resolve customer concerns. I hope my feedback will be taken seriously and that corrective measures will be implemented promptly. The quality of your homes and the satisfaction of your clients should be your utmost priority. ... More

We were lured to this home with incentives like: "sale" "builder buydown interest rate" "model home" "new construction" "already upgraded" etc. Once we entered into contract with Pulte, their whole attitude changed towards us. We reviewed the contract and the "upgrade" list and found over 20K worth of charges for upgrades they didn't install but tried to charge us for anyway. They promised us the rate buydown and we had to fight for Pulte to do it as they tried to pin it on us at closing. Things we'd asked the realtor through initial walk through we were told were "standard features for Pulte" such as the internal insect repellant system, are not in fact standard and are not on our house. The house appraised for 40k less than they were initially asking for and thats the only reason we were able to come to terms money/upgrade wise. They scheduled a blue tape walk through with us and then tried to say we were buying the house as is with numerous problems. The construction guy Joe was a complete sexist and talked down to my wife, mom and sisters. Made my wife cry and then said " Whats she crying for? I didn't even raise my voice to her!" He tried to bribe us with broken pendant lights they had pulled from a different home for a good review. Problem after problem with this house. Absolute lazy paint work with a very low quality paint. Wavy walls. Uneven floors. Cheap materials. The list goes on and on. I will say management has stepped in and tried to make things better. She has ordered cleaning crews and new parts for things that don't work for us, which is a long list. We decided to go with Pulte as my parents had a decently good experience with them, ours has been significantly different and not in a good way. ... More

The whole process was a nightmare. The house was build by a couple of guys that didn’t know how to do anything it was insane. Please don’t make this mistake look somewhere else. All the houses have problems.

It was a very stresfull expierience. Many issues. Elizabeth was our savior. She was great. Everything else was a nightmare.

The build quality and finish is below expectations. I never expected this from pulte and will not recommend friends to buy a home built by them. A new home doesn’t look new it looks like construction team was tried to complete this project asap.

A lot of things pasted inspection in my house and was not complete. My refrigerator is damage. I still don’t have my light fixtures. No head on my pipe out back. Door installed incorrectly and still not fixed. Touch up paint do not match on the outside. I really expected better.