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Pulte Homes Reviews in Orlando, FL

What Orlando Homeowners Have to Say About Pulte Homes.

Read all 904 verified reviews from homeowners that built a new home with Pulte Homes in the Orlando area. Orlando homeowners have rated Pulte Homes an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 3.8 out of 5 stars in Orlando Area

904 Reviews in Orlando Area

Ratings by Category

Overall 3.8

Quality 3.7

Trustworthiness 3.8

Responsiveness 3.7

Pulte Homes in Orlando Area

View Homes

Customer Reviews

lack of quality of work from all the trades

  • Eileen L.
  • Verified HomeBuyer
  • October 12, 2021
  • Clermont, FL

Do their homework care about the buyer I closed on a home that was 3/4 finished with promises that it would be taken care of and til today 6 weeks after closing they still are not completed they never return calls and they have poor service I wish I could sell back tomorrow

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com. Thanks ^AH

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

The construction manager cares about home owner's need

  • Yunxia H.
  • Verified HomeBuyer
  • October 12, 2021
  • Orlando, FL

Home owners have construction manager to care about their needs.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Perfect

  • Darrell T.
  • Verified HomeBuyer
  • October 12, 2021
  • Saint Cloud, FL

Had a great experience, everyone involve did an amazing job. Very happy with the overall process .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The excellent relation with my sales rep.

  • Mohan S.
  • Verified HomeBuyer
  • October 12, 2021
  • Winter Garden, FL

Landscape needs improvement Distance between buildings too small in my neighborhood Garage door poorly installed .was subsequently fixed

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 5

Pulte Homes - Over all , it's alright, but needs to concentrate more on finishing

  • Anonymous
  • Verified HomeBuyer
  • October 12, 2021
  • Saint Cloud, FL

Over all , it's alright, but needs to concentrate more on finishing touches.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Pulte Homes - Great quality, beautiful inside and out

  • Edgard C.
  • Verified HomeBuyer
  • October 12, 2021
  • Apopka, FL

Great quality, beautiful inside and out

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Manipulative

  • Garry M.
  • Verified HomeBuyer
  • October 12, 2021
  • Orlando, FL

Remember it is all about the benefit of Pulte and nothing about you the consumer!

Pulte Homes responded:
Hi,
We are saddened to hear that you had this experience with us. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com. Thanks ^AH

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 4

Pulte Homes - The material is good, but the architecture and workmanship were

  • Glauco G.
  • Verified HomeBuyer
  • September 26, 2021
  • Orlando, FL

The material is good, but the architecture and workmanship were not so good, with several errors and rework (pandemic times). In the house, there is an Irritating creak noise when walking on the second floor since we got the key (due to a rework, not well-done, baths tiles are misaligned). The Driveway blocks are uneven in some areas in front and back of the house. The lamp switches are not standard places, it is oriented by cost, not by the functionality or standardization, even with space to install it. The dark color and position of AC increase the energy consumption. It is impossible to ...

Pulte Homes responded:
We are so sorry to hear the issues you are having with your home. We would love to escalate your issues to our lead department. . In order for us to do so, please email us at customersupport@pultegroup.com with a brief summary of your issues, address and contact information.

Thank you^ AH

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Pulte Homes - The house is beautiful and confortable.

  • Yvette M.
  • Verified HomeBuyer
  • September 21, 2021
  • Orlando, FL

The house is beautiful and confortable. The complex is looking nice. I am in love with my new home!!!!

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Pulte Homes - Not really one of the best builders around.

  • Alejandro C.
  • Verified HomeBuyer
  • September 14, 2021
  • Clermont, FL

Not really one of the best builders around. People on the company not really customer service focus “think more and company than customers. Field manager “tony” hreat worker and person.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

Pulte Homes - Everyone we worked with was super helpful, the home is beautiful

  • Nicole B.
  • Verified HomeBuyer
  • September 14, 2021
  • Clermont, FL

Everyone we worked with was super helpful, the home is beautiful and we are extremely happy with the quality and ongoing support.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Thankful for the process and the attention of your staff.

  • Elizabeth S.
  • Verified HomeBuyer
  • September 09, 2021
  • Saint Cloud, FL

Thankful for the process and the attention of your staff. Today I am happy to enjoy my new home with my family.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Punch list after closing date , they have more than 20 things to finish or repair, after 6 weeks after closing they didn’t complete the list …

  • Amir M.
  • Verified HomeBuyer
  • September 07, 2021
  • Orlando, FL

I have very bad experience with Pulte . Before closing 3 days , we walk through house and we founded so many things which are not properly installed . At the day of closing , we walk again and we founded 20+ things which Pulte did not resolved till that day . THEY PROMISED TO US EVERYTHING WILL BE DONE . We make the agreement, after closing 15 days PULTE should complete the list . Today , 6 weeks after closing list is not completed, and they are apologizing all the time , with excuses and sorry for inconvenience. I can prove all calls which I made to PULTE TEAM ( more than 50 ) , emails ( ...

Pulte Homes responded:
We are very disappointed to hear that your home did not live up to your expectations and you are still waiting on issues to be resolved. We would like to escalate this situation to leadership for their review. If you could please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information we would greatly appreciate it. Thank you for taking the time to leave a review. ^AH

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Garage door

  • Jamian D.
  • Verified HomeBuyer
  • September 07, 2021
  • Clermont, FL

Are garage door was painted the wrong color I told pulte about it and nothing was done.

Total Score 4


Quality 5

Trustworthiness 3

Responsiveness 1

Communication is lacking

  • David D.
  • Verified HomeBuyer
  • September 07, 2021
  • Saint Cloud, FL

This is my second home purchase with Pulte and almost might be my last. It was a true headache from the beginning with the sales center and lack or attention to detail and communication. The saving grace was the field managers who actually communicated very well and helped along the way. If I was to purchase again and saw the same sales team I dealt with I would leave. To obtain any updates from them was like pulling teeth. Even the local main office was also terrible at communicating. Due to covid we had supply issues but my home started after homes that had been purchased after me because ...

Pulte Homes responded:
We are so disappointed to hear that you have not experienced excellent communication regarding your concerns. We would like to help escalate these concerns accordingly and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information. Thank you. ^AH

Total Score 2


Quality 4

Trustworthiness 2

Responsiveness 1

Quality Builder

  • Albert C.
  • Verified HomeBuyer
  • August 22, 2021
  • Saint Cloud, FL

We chose Pulte because of name recognition for quality homes. Unfortunately we are not impressed by what we received and there are still issues with our home. I would definitely have to think twice if I were ever to buy from Pulte again.

Pulte Homes responded:
We are so sorry to hear that you are disappointed with your new home and home build experience. We would like to learn more about your experience and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH

Total Score 2


Quality 3

Trustworthiness 4

Responsiveness 5

Pulte Homes - Everyone that we directly worked with was great.

  • Jason F.
  • Verified HomeBuyer
  • August 12, 2021
  • Orlando, FL

Everyone that we directly worked with was great. We love our house location, style, and layout. However, I feel like for the price we paid, the quality does not match. It seems like corners were cut to put cheaper material in where just doing it right the first time would have been better. When you find beer bottles in your home during the construction process you really question who is actually building your home. I think for the price point, Pulte could have done better subcontracting trades.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Surprising Disappointment with Pulte Homes, a Builder with Good Reputation

  • Ying-Chan W.
  • Verified HomeBuyer
  • August 04, 2021
  • Orlando, FL

Pulte Homes has had a good reputation, but unfortunately I am very disappointed in the entire buying/building process. 1. Pulte sales told me the property is not in a flood zoom but actually it is. Two weeks before the closing I was told a flood insurance is required because it is in a flood zoom. 2. The house was built with three car garages but with a narrowed drive way only allowing to access two. This is due a special county regulation about the drive way width, which Pulte does not tell buyers until the house is built. 3. Dry walls were soaked with water due to opened windows on rainy ...

Pulte Homes responded:
Thank you for taking the time to share your experience with us although we are concerned that you are dealing with so many unresolved concerns. We would like to help by escalating this situation and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of this situation along with your address and contact information. Thank you. ^AH

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 3

Pulte Homes - Things were not smooth since start and then issues with construction,

  • Ullas P.
  • Verified HomeBuyer
  • August 04, 2021
  • Orlando, FL

Things were not smooth since start and then issues with construction, delay in the closing and now going through the issues that I'm seeing in the house that were noted at the time of closing and here after 2 month still not fully taken care. And seeing the how much least bother the Pulte group is in resolving these issues. I would recommend to buy some older house instead.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Pulte Homes - The experience with Pulte was great specially with Dale and Maria.

  • CGC I.
  • Verified HomeBuyer
  • August 04, 2021
  • Orlando, FL

The experience with Pulte was great specially with Dale and Maria. They are just perfect peolple for Pulte. Thank you for every thing you have been done for us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - This was good home buying experience

  • Emmanuel O.
  • Verified HomeBuyer
  • July 30, 2021
  • Saint Cloud, FL

This was good home buying experience

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

the people

  • Sara B.
  • Verified HomeBuyer
  • July 28, 2021
  • Saint Cloud, FL

The builder needs encouragement, like any employee. They are very busy and can get side tracked with so many jobs going on at the same time. They are not self starters but if you make needs known sometimes they will work with you. For the most part they cannot custom anything. They have some phenomenal people working for them and that can make any organization great. We had some excellent experiences w/ some staff.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 4

Happy buying experience.

  • Alfredo S.
  • Verified HomeBuyer
  • July 28, 2021
  • Orlando, FL

All the Pulte team from sales to closing are top notch.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - It was an okay experience

  • David E.
  • Verified HomeBuyer
  • July 28, 2021
  • Orlando, FL

It was an okay experience

Total Score 5


Quality 3

Trustworthiness 3

Responsiveness 3

Pulte Homes - .

  • Jose R.
  • Verified HomeBuyer
  • July 28, 2021
  • Saint Cloud, FL

.Great experience amd very helpful amd knowledgeable staff

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5