Pulte Homes Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About Pulte Homes.
Read all 782 verified reviews from homeowners that built a new home with Pulte Homes in the Orlando area. Orlando homeowners have rated Pulte Homes an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes
has 3.8 out of 5 stars in Orlando Area
782 Reviews in Orlando Area
Pulte Homes in Orlando Area
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Customer Reviews
Everything looks good until you close on the house
- Anonymous
- Verified HomeBuyer
- April 21, 2020
- Oakland, FL
Everything seems great until about the last 1-2 weeks prior to you closing on your new home. During that time is when the inside of the house actually starts to come together. At that point you will meet with a Project Manager that will walk you around the house to mark any areas that you deem to be flawed. The majority of this is related to drywall, paint, etc. At that point they will add tape to the affected areas. Here is where the issue lies. After you spend literally 2 hours marking the whole place up, they trust and turn over the work to subcontractors that have no skin in the game. For ...
Pulte Homes responded:
We are disappointed to hear that you had a negative experience and are struggling to get issues resolved working with our warranty team. If there is anything we can help move along or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and our team would be happy to help. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Materials used in the house is flimsy
- Anonymous
- Verified HomeBuyer
- April 15, 2020
- Orlando, FL
House we moved in to needed a lot of work. It was very dirty and we felt it was of poor workmanship. Even the materials used in our house are flimsy.
Pulte Homes responded:
We are sorry to hear that the materials used to build your home were not up to our normal standards and therefore left you disappointed in our workmanship. We would be happy to look into the situation and find a way to best assist you. If you could please email customersupport@pultegroup.com so we can be in touch, we would greatly appreciate it. ^Abby
Total Score 2
Quality 1
Trustworthiness 3
Value 1
Responsiveness 3
Pulte Homes - If I had it to do over again.
- Mark S.
- Verified HomeBuyer
- December 12, 2019
- Oakland, FL
If I had it to do over again. would not buy a Pulte Home.
Pulte Homes responded:
This is disappointing for us to hear but we thank you for taking the time to leave a review. If there is anything we can help with, we are always listening at socialcare@pultegroup.com ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
FL townhome - "sloppy" workmanship and quality control
- Anonymous
- Verified HomeBuyer
- September 25, 2019
- Orlando, FL
Generally very poor finishes and workmanship. A few major faults - for example, one wall was bowed at the bottom and when it was cut open, the drywall was installed over a scrap piece of wood that fell on the floor. A wall in the bathroom that joins the shower stall is not straight. Our range had a fault at closing that made it inoperable and required it to be replaced that took almost two weeks to replace. Lots of minor finish issues - including bottom window frame leaks during heavy rain, tiles not flush in shower stall,
Pulte Homes responded:
We are so disappointed to hear that you aren't happy with your home. If you would like to discuss further or have outstanding issues, please email socialcare@pultegroup.com so we can look into them. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Don't buy from pulte
- Brandon M.
- Verified HomeBuyer
- October 31, 2024
- Kissimmee, FL
Issues upon issues upon issues is what I've had with you guys.
Pulte Homes responded:
Hi Brandon, we're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Keep Looking!
- Anonymous
- Verified HomeBuyer
- September 12, 2024
- Kissimmee, FL
I am very disappointed and dissatisfied with the entire process with Pulte. The home was built in poor condition. I had to submit many warranty claims. They are responsive but considering i have only been in my house a month its horrible. At closing i was given keys that didn't work. I couldn't sleep in my room for the first week due to issues that weren't taken care of. Overall if you decide to go with Pulte please inspect and follow through. If i had to do it again i would not purchase with Pulte.
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^TP
Total Score 2
Quality 2
Trustworthiness 1
Value 1
Responsiveness 3
Poor Work Quality, Cannot Trust Them
- Juan D.
- Verified HomeBuyer
- November 01, 2023
- Orlando, FL
For the price I paid for my brand new Pulte home, I could have bought a used house and still do the fixes that I'm doing on this one. Poor work/finish quality, even after the walk through they missed to fixed stuff (holes on walls, cracked door frames, very bad painted doors. "Construction Managers", and i put them on quote because they are more of Project Managers, they just coordinate for other vendors to do stuff, and they don't even verify the quality or the completeness of the job. All they say is "submit to warranty" & "we all make mistakes", and that's correct, my mistake was ...
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AF
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Would never build with Pulte again
- Glenn S.
- Verified HomeBuyer
- October 26, 2023
- Montverde, FL
The only bright spot was Tim the construction manager. He was fantastic to work with and a real professional. The subs used in our development were the worst I have seen. (This is our 3rd build - plus one rebuild after hurricanes. Paint on the floors, walls not level and/or straight, paver contractor was horrible, electrical problems throughout the house and more. I would never build with them again, nor would I recommend Pulte or their sister companies to anyone.
Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com ^AF
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 3
Terrible Experience
- Anonymous
- Verified HomeBuyer
- August 30, 2023
- Orlando, FL
A painful experience, it was unorganized, and A LOT of miscommunication between EACH department making it a pain in the butt to go through. Terrible communication, they were not able to communicate with me, and terrible communication to the construction manager, customer service manager, etc. We were NOT informed when we were allowed to hire an inspector. I heard from other Pulte Homeowners that they were also not able to hire an inspector prior to closing. Super sneaky and unprofessional behavior. When I received my house, it came with A LOT of issues, that were NOT addressed until it ...
Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. ^AF
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Rough start to our Pulte experience
- Adam C.
- Verified HomeBuyer
- August 16, 2023
- Clermont, FL
Starting out very discouraged with our Pulte experience. We had items that needed to be corrected that project manager said would be corrected after closing, which are still pending and he never followed up to complete tasks. Porter Potty was was placed on edge of grass asked field manager about it he said it wasn’t dead and it would come back, it didn’t, customer care said because it is grass it is not covered under warranty even though this is something that should be on the field manager. On day of closing there was debris, nails and broken glass where dumpster was, which showed very ...
Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. We're pleased to hear that our customer care team has been responsive and we appreciate your patience. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. ^AF
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Overall not a good experience
- Anonymous
- Verified HomeBuyer
- February 16, 2023
- Clermont, FL
Our overall build process was honestly a nightmare. We had such high hopes knowing friends who have built with Pulte and were so happy, but our experience was quite different. If we weren't on top of things every step of the way, not really sure how the outcome would be. The quality was not there. Time frames were not met. There seemed to be no organization to when and how things were done creating chaos and rework that was redundant. Damage seemed to continually be done that was unnecessary and deliberate, some we had to take care of ourselves after moving in. We were basically our own ...
Pulte Homes responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
You're just a dollar sign to them, they will say anything to make a sale.
- Anonymous
- Verified HomeBuyer
- February 02, 2023
- Orlando, FL
I did not have the best experience with Pulte, after signing the contract in May of 2021, with them saying we should be in by March of 2022. We did not move in until December of 2022. Waiting over 19 months for a home build in a very volatile market was not how it was supposed to be. Interest rates soared since we signed, the market slowed. Did Pulte care? Not one bit, did we get honest answers about what the delays were? Rarely, it took months for them to tell us they had issues with the previous land owner only to say our lots weren't part of that (so why the delay?). This was never ...
Pulte Homes responded:
We are so disappointed to hear this feedback but we thank you for taking the time to share your experience. We would like to make leadership aware and escalate your concerns. If you could please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information we would greatly appreciate it. ^AH
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
Pulte Homes - Most unfortunate experience, closing with the Pulte owned title
- Cesar R.
- Verified HomeBuyer
- August 03, 2022
- Orlando, FL
Most unfortunate experience, closing with the Pulte owned title company a fiasco, did not honor agreements offered in writing at time of contract signing, Non existence post closing assistance just keys delivery, no warranty deed provided until realtor insisted. failing to provided a forced title insurance purchase despise offering optional payment at a cash transaction, after 33 days of closing I have yet to receive policy certificate, house not ready, expect completion current week .
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address.
Total Score 2
Quality 3
Trustworthiness 2
Value 1
Responsiveness 1
Great home, terrible construction process
- Brian H.
- Verified HomeBuyer
- March 10, 2022
- Clermont, FL
The home building experience was an awful process. We were watching the home be built and had to point out errors constantly to the construction team that they weren't catching. These errors included the door sizes, railing color, warped doors, bowed walls (many bowed walls) among other items. The house and lot were dirty and seemed to never be cleaned throughout the entire process until the absolute very end. The construction team seemed great to start and then stopped responding to issues that needed to be handled prior to closing. We eventually had to involve upper management which fell on ...
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.
Total Score 2
Quality 1
Trustworthiness 1
Value 4
Responsiveness 1
Mass Production Contrustion at the expense of quality
- Anonymous
- Verified HomeBuyer
- February 08, 2022
- Orlando, FL
The only reason I purchased from Pulte is because of the floor plans and location. Aside from that expect builder grade and sloppy craftsmanship in all internal finishes. I upgraded to the gourmet kitchen package and it's been a complete disappointment. I'd had to have pulte return to fix broken cabinets, leaking plumbing connections and holes in back of cabinets. I've bought preconstruction from other home builder in the past but never have experienced such poor level of craftsmanship. The day of closing, all cabinets were missing all door knobs!! Talk about lack of attention ...
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?
Total Score 2
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
Pulte Homes - From the beginning to the end.
- Troy C.
- Verified HomeBuyer
- January 12, 2022
- Lake Mary, FL
From the beginning to the end. We did not have a good experience with Pulte homes. Very very disappointing. So much misinformation and miscommunication. Pulte made promises on things that did not occur. For such a prestige’s home. Pulte did not stand up to their name. Poor quality in workmanship. Poor customer service. So many things still not fixed. Everything was rushed to build the homes. Other homeowners feel the same way.
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Get all Fixed Before Closing in the House
- Jorge A.
- Verified HomeBuyer
- November 11, 2020
- Saint Cloud, FL
The process of building the house was somehow smooth. Some of the materials used were not best quality (ie. wood for wall studs, gypsum boards). Even the carpenter confirmed this. The field managers relies on the contractors for supervision. The construction is in autopilot, little supervision from field managers. If you see issues during inspection make sure they are taken care before closing. After closing you have to request warranty service which will cause lots of headaches. I had window frame redone twice due to bad construction. Wall redone because of bumps on it. Door replaced ...
Pulte Homes responded:
We are so disappointed and sorry to hear that you have had issues with your new home and have had a hard time getting them addressed accordingly. We would like to look into this situation and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AS
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
Pulte Homes - Extremely negligent when supervising their trades or workers.
- Hugo D.
- Verified HomeBuyer
- September 01, 2020
- Saint Cloud, FL
Extremely negligent when supervising their trades or workers. You buy a new home, to start fixing all the messes, mistakes, and wrongdoings for at least the first two months after you move in. It is outrageous...
Pulte Homes responded:
We are so disappointed to hear that you are struggling with unresolved concerns with your new home. We would like to learn more so we can address the situation accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with you address and contact information. Thank you. ^AS
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Wouldn't buy Pulte again.
- Kristi C.
- Verified HomeBuyer
- January 17, 2020
- Oakland, FL
This purchase has been a very disappointing experience. I owned Pulte before and that's why I had some comfort purchasing another Pulte home. However, that won't happen again. My very first impression was when I walked into my master bathroom on my first day as an owner...there was urine on my toilet seat. Unbelievable. Additionally, I have come to find that the quality of worksmanship is just not up to measure commensurate with the price paid. These homes are thrown up just as quickly as possible and the substandard workmanship shows. I have contacted both the site manager and the ...
Pulte Homes responded:
We are incredibly disheartened to hear that you have had a negative experience and are left with unaddressed concerns. We would like to learn more about this situation and work with you to make things right. If you could please email socialcare@pultegroup.com we would greatly appreciate it. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Cheap quality homes with expensive price tag
- Anonymous
- Verified HomeBuyer
- December 04, 2019
- Lake Mary, FL
Poor Quality of workmanship & materials with expensive price tag.
Pulte Homes responded:
We are disappointed to hear that you aren't happy with the quality of your new home. If there are any concerns we can help address we are always listening at socialcare@pultegroup.com and would be happy to help. ^Abby
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Unhappy buyer
- Christopher C.
- Verified HomeBuyer
- September 11, 2019
- Orlando, FL
You submit issues and the response you get from the trades is “not sure what’s happening” or “ it’s the standard” even if the workmanship is poor it’s still the “Standard” Evie
Pulte Homes responded:
We are so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like the opportunity to discuss this feedback with you and try to make things right. Please email us at socialcare@pultegroup.com. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Pulte Mortgage and Warranty problems
- Rosemary S.
- Verified HomeBuyer
- September 04, 2019
- Longwood, FL
Our Superintendent Tom was great! Our experience with Pulte Mortgage and Pulte Warranty has caused this to be a poor rating.
Pulte Homes responded:
We're sorry to hear that you haven't had a good experience with Pulte Mortgage and our warranty team. If you'd like to discuss this further, we're interested in learning more about what happened. You can get in touch with us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Don triste them to take care of the issues after closing!!!!!!
- Gabriel P.
- Verified HomeBuyer
- September 06, 2024
- Apopka, FL
The prop was was good in overall but don’t. Triste them if they say that they’re going to take care of any situation that it’s not good and they take you till the signing day, after that they will leave you with the issue and never answer or take care!!!! We have a big issue with our Ac unit, they promised to take care after the signing day, we was making following to the situation since 3 weeks before to the closing day. They never repaired before and they promised take care of it after the closing and they didn’t and never answer again!. Extremely hard to communicate with them, well ...
Pulte Homes responded:
Hi Gabriel, we apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Review for my 1st Pulte purchase
- Gabriel R.
- Verified HomeBuyer
- August 10, 2024
- Clermont, FL
We have encountered numerous issues with our experience, which has been disappointing. While there has been some response to basic warranty items, other promises remain unfulfilled. Some of the repair work is just not satisfactory. There is no quality assurance being done. We have been occasionally lied to leading to frustration and a lack of confidence in you. Although we remain hopeful that things will improve, at this time, we are not satisfied with the current state of affairs. We sincerely hope that these outstanding issues will be addressed promptly and that future interactions will ...
Pulte Homes responded:
Hi Gabriel, we apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Poor workmanship, good sales team
- Anonymous
- Verified HomeBuyer
- February 13, 2024
- Apopka, FL
Alot of workmanship issues with the home itself and lack of quality assurance oversight from toilet leaking to refrigerator not working and out of warranty issues, mismatched front door lock and key not working, dishwasher not working, windows not opening. After hours even the emergency warranty line no one will answer the phone, Ive had to go through the sales staff to get things done at times which seems more responsive than the construction manager. Very disapointed in the quality of construction and lack of responsiveness to construction defects.
Pulte Homes responded:
We're incredibly disappointed to hear that you had this experience and we have shared your comments with local leadership so they can look into the situation. We take your feedback seriously and ask if you'd like to continue discussing this, please send us an email including your full name, phone number, and address to customersupport@pultegroup.com. Thank you. ^AF
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
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