Skip main navigation
Pulte Homes

Pulte Homes Reviews in Orlando, FL

What Orlando Homeowners Have to Say About Pulte Homes.

Read all 806 verified reviews from homeowners that built a new home with Pulte Homes in the Orlando area. Orlando homeowners have rated Pulte Homes an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 3.8 out of 5 stars in Orlando Area

806 Reviews in Orlando Area

Star Rating Breakdown

5 ★ 360

4 ★ 141

3 ★ 112

2 ★ 100

1 ★ 93

Ratings by Category

Overall 3.8

Quality 3.7

Trustworthiness 3.7

Value 3.7

Responsiveness 3.7

Pulte Homes in Orlando Area

View Homes

Customer Reviews

Tony was a very difficult peerson to deal with as a construction manager

  • William C.
  • Verified HomeBuyer
  • July 09, 2024
  • Montverde, FL

Communications with the construction manager is utmost important in the whole home purchasing process. Our experience with Tony was horrible. We were told by Tony that the foundation was going to be poured after the New Year holidays 2024. It was poured right after Christmas 2023 without our knowledge and as a result things were missing. This is July 2024 two months after our closing, we are still not able to enjoy our new home because there are still things that need to be fixed.

Pulte Homes responded:
Hi William. We are so sorry to hear that you have had a frustrating experience building your new home with us. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com. ^TP

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

An awful experience since the commencing of the construction. Hoping it will be better under the warranty

  • Roberto R.
  • Verified HomeBuyer
  • May 20, 2024
  • Montverde, FL

Unfortunately, the process was marred by numerous issues that have left me extremely dissatisfied. Below is a detailed account of the problems I encountered and the lack of adequate response. 1. Quality of Materials and Craftsmanship: Throughout the construction, I had to frequently report problems related to the quality of materials and the craftsmanship involved. Here are specific examples: Wood with Fungus: Structural elements of the house were constructed using wood that had visible fungus, posing a significant risk to the integrity and safety of the structure. Sub-Fascia and ...

Pulte Homes responded:
Hi Roberto, we're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ^TP

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Bait and Switch

  • Steven G.
  • Verified HomeBuyer
  • January 03, 2024
  • Orlando, FL

We were lured to this home with incentives like: "sale" "builder buydown interest rate" "model home" "new construction" "already upgraded" etc. Once we entered into contract with Pulte, their whole attitude changed towards us. We reviewed the contract and the "upgrade" list and found over 20K worth of charges for upgrades they didn't install but tried to charge us for anyway. They promised us the rate buydown and we had to fight for Pulte to do it as they tried to pin it on us at closing. Things we'd asked the realtor through initial walk through we were told were "standard features ...

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^AF

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 3

Worst workmanship I ever seen

  • Anonymous
  • Verified HomeBuyer
  • October 27, 2023
  • Kissimmee, FL

The whole process was a nightmare. The house was build by a couple of guys that didn’t know how to do anything it was insane. Please don’t make this mistake look somewhere else. All the houses have problems.

Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. ^AF

Total Score 2

Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Review from our experience

  • Irelis P.
  • Verified HomeBuyer
  • March 10, 2023
  • Clermont, FL

It was a very stresfull expierience. Many issues. Elizabeth was our savior. She was great. Everything else was a nightmare.

Pulte Homes responded:
Hi Irelis, we're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^TP

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Poor finish and quality

  • Sahil S.
  • Verified HomeBuyer
  • February 02, 2023
  • Sanford, FL

The build quality and finish is below expectations. I never expected this from pulte and will not recommend friends to buy a home built by them. A new home doesn’t look new it looks like construction team was tried to complete this project asap.

Pulte Homes responded:
Hi Sahil, we are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^TP

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 5

Poor experience for me and my family

  • Christopher R.
  • Verified HomeBuyer
  • January 12, 2023
  • Clermont, FL

A lot of things pasted inspection in my house and was not complete. My refrigerator is damage. I still don’t have my light fixtures. No head on my pipe out back. Door installed incorrectly and still not fixed. Touch up paint do not match on the outside. I really expected better.

Pulte Homes responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share your contact information along with a brief summary of your concerns. Thank you! ^TP

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Not at the level of what was offered, i dont think this is what a 1.2 million dollar home should be handled in the closing and the deliver of the home

  • oscar P.
  • Verified HomeBuyer
  • July 27, 2022
  • Orlando, FL

Not what I expected. difficult closing process, very messy final walkthrough and a ton of ending issues.

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you?

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Really bad experience.

  • Anonymous
  • Verified HomeBuyer
  • June 02, 2022
  • Kissimmee, FL

It was a long and painful experience. The last part of the completion was awful to say the least. We didn't like the way we were treated by some members of the construction team.

Pulte Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information so we can get in touch with you?

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Pulte Homes - I am giving overall 2 start just because of the customer manager

  • Rajesh G.
  • Verified HomeBuyer
  • June 02, 2022
  • Sanford, FL

I am giving overall 2 start just because of the customer manager (Brandy)quick response. Worst experience for the rest all.

Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.

Total Score 2

Quality 2

Trustworthiness 1

Value 1

Responsiveness 4

Incomplete move in ready home

  • Anthony M.
  • Verified HomeBuyer
  • May 09, 2022
  • Kissimmee, FL

You’ll be pressed to rate your experience however you should give a realistic score as the craftsmanship and follow through is sub par

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Slow turnaround

  • Wanda O.
  • Verified HomeBuyer
  • January 19, 2022
  • Saint Cloud, FL

Slow turnaround for many homes unfinished areas

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Pulte Homes - - Relatively high price- Low-to-medium quality- Countless mistakes/issues,

  • Ding N.
  • Verified HomeBuyer
  • November 23, 2021
  • Orlando, FL

- Relatively high price - Low-to-medium quality - Countless mistakes/issues, big or small - Lots of delays (both material and labor) and lack of coordination - Poorly maintained construction site * Trash, food debris and alcohol containers inside the construction site * No proper isolation between completed site and under construction site - Lack of prompt response when questions or issues come up both during the construction and shortly after to resolve leftover items - They don't seem to take your concerns seriously until you make it a big deal by contacting your sales consultant in the ...

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

Punch list after closing date , they have more than 20 things to finish or repair, after 6 weeks after closing they didn’t complete the list …

  • Amir M.
  • Verified HomeBuyer
  • September 07, 2021
  • Orlando, FL

I have very bad experience with Pulte . Before closing 3 days , we walk through house and we founded so many things which are not properly installed . At the day of closing , we walk again and we founded 20+ things which Pulte did not resolved till that day . THEY PROMISED TO US EVERYTHING WILL BE DONE . We make the agreement, after closing 15 days PULTE should complete the list . Today , 6 weeks after closing list is not completed, and they are apologizing all the time , with excuses and sorry for inconvenience. I can prove all calls which I made to PULTE TEAM ( more than 50 ) , emails ( ...

Pulte Homes responded:
We are very disappointed to hear that your home did not live up to your expectations and you are still waiting on issues to be resolved. We would like to escalate this situation to leadership for their review. If you could please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information we would greatly appreciate it. Thank you for taking the time to leave a review. ^AH

Total Score 2

Quality 2

Trustworthiness 1

Value 4

Responsiveness 1

Worst Home Buying Experience Ever

  • Candace B.
  • Verified HomeBuyer
  • May 12, 2021
  • Orlando, FL

I can’t think of anything good to say about this experience, other than the leasing agent was friendly and helpful. It went downhill after that.

Pulte Homes responded:
We hate hearing that you had such a negative experience. If there is anything we can help address or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AH

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Disorganized process from the time of mortgage application through closing

  • Cielito M.
  • Verified HomeBuyer
  • October 20, 2020
  • Saint Cloud, FL

Make sure the mortgage lender, field manager and closing agent are in communication. Ours was a case of poor communication. Spend hours during walk through to make sure the faucets and electrical components work; check proper installation of sliding doors; run sprinklers, check sewage pipes are intact otherwise sewage will flow out on the lawn. Check if tiles especially the backsplashes are properly laid out. Ours was sticking out from the wall and could not be fixed other than breaking the wall. Double check closing documents especially if you paid some items ahead of closing because it gets ...

Pulte Homes responded:
Thank you for taking the time to share your experience as it is essential to us as we work to better the new home build process for our customers. We are disappointed that you have had a negative experience with our lender as well as with your home after moving in. We would like to make leadership aware of this situation and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^AS

Total Score 2

Quality 1

Trustworthiness 3

Value 1

Responsiveness 3

Poor workmanship

  • Anonymous
  • Verified HomeBuyer
  • June 02, 2020
  • Saint Cloud, FL

Very well designed and functional. The only thing is that the workmanship is very poorly done, not professional workers. The paint inside is horrible, spot missing on wall, paint on the rugs, doors are so rough you can’t wash them. The grass was put on top of the sprinklers we had to dig them out. We spoke with neighbors in the community and they told us they had similar problems. For the price of these home I expected more quality work done.

Pulte Homes responded:
We hate hearing that the quality of your new home is not up to our normal standards and we would like to learn more about your situation so we can address your concerns accordingly. If you could please send some additional information to customersupport@pultegroup.com so our team can be in touch we would appreciate it. Thank you for taking the time to leave a review. ^Abby

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

pulte homes

  • Paula V.
  • Verified HomeBuyer
  • June 02, 2020
  • Saint Cloud, FL

lighting, painting, workmanship issues from beginning to end.

Pulte Homes responded:
We are sorry you are experiencing these issues in your new home. We would be happy to assist if you could please email customersupport@pultegroup.com with some additional information. Thank you for leaving a review. ^Abby

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Everything looks good until you close on the house

  • Anonymous
  • Verified HomeBuyer
  • April 21, 2020
  • Oakland, FL

Everything seems great until about the last 1-2 weeks prior to you closing on your new home. During that time is when the inside of the house actually starts to come together. At that point you will meet with a Project Manager that will walk you around the house to mark any areas that you deem to be flawed. The majority of this is related to drywall, paint, etc. At that point they will add tape to the affected areas. Here is where the issue lies. After you spend literally 2 hours marking the whole place up, they trust and turn over the work to subcontractors that have no skin in the game. For ...

Pulte Homes responded:
We are disappointed to hear that you had a negative experience and are struggling to get issues resolved working with our warranty team. If there is anything we can help move along or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and our team would be happy to help. ^Abby

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Materials used in the house is flimsy

  • Anonymous
  • Verified HomeBuyer
  • April 15, 2020
  • Orlando, FL

House we moved in to needed a lot of work. It was very dirty and we felt it was of poor workmanship. Even the materials used in our house are flimsy.

Pulte Homes responded:
We are sorry to hear that the materials used to build your home were not up to our normal standards and therefore left you disappointed in our workmanship. We would be happy to look into the situation and find a way to best assist you. If you could please email customersupport@pultegroup.com so we can be in touch, we would greatly appreciate it. ^Abby

Total Score 2

Quality 1

Trustworthiness 3

Value 1

Responsiveness 3

Pulte Homes - If I had it to do over again.

  • Mark S.
  • Verified HomeBuyer
  • December 12, 2019
  • Oakland, FL

If I had it to do over again. would not buy a Pulte Home.

Pulte Homes responded:
This is disappointing for us to hear but we thank you for taking the time to leave a review. If there is anything we can help with, we are always listening at socialcare@pultegroup.com ^Abby

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

FL townhome - "sloppy" workmanship and quality control

  • Anonymous
  • Verified HomeBuyer
  • September 25, 2019
  • Orlando, FL

Generally very poor finishes and workmanship. A few major faults - for example, one wall was bowed at the bottom and when it was cut open, the drywall was installed over a scrap piece of wood that fell on the floor. A wall in the bathroom that joins the shower stall is not straight. Our range had a fault at closing that made it inoperable and required it to be replaced that took almost two weeks to replace. Lots of minor finish issues - including bottom window frame leaks during heavy rain, tiles not flush in shower stall,

Pulte Homes responded:
We are so disappointed to hear that you aren't happy with your home. If you would like to discuss further or have outstanding issues, please email socialcare@pultegroup.com so we can look into them. ^Abby

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Horrible experience, with horrible communication

  • Anonymous
  • Verified HomeBuyer
  • March 05, 2025
  • Orlando, FL

Horrible, horrible,horrible,horrible, my 3rd home builder and it was the worst.. lesson learned will never buy a Pultie home again.

Pulte Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience. We would like to learn more about the situation, if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^KH

Total Score 2

Quality 2

Trustworthiness 2

Value 1

Responsiveness 2

Don't buy from pulte

  • Brandon M.
  • Verified HomeBuyer
  • October 31, 2024
  • Kissimmee, FL

Issues upon issues upon issues is what I've had with you guys.

Pulte Homes responded:
Hi Brandon, we're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. ^TP

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Keep Looking!

  • Anonymous
  • Verified HomeBuyer
  • September 12, 2024
  • Kissimmee, FL

I am very disappointed and dissatisfied with the entire process with Pulte. The home was built in poor condition. I had to submit many warranty claims. They are responsive but considering i have only been in my house a month its horrible. At closing i was given keys that didn't work. I couldn't sleep in my room for the first week due to issues that weren't taken care of. Overall if you decide to go with Pulte please inspect and follow through. If i had to do it again i would not purchase with Pulte.

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^TP

Total Score 2

Quality 2

Trustworthiness 1

Value 1

Responsiveness 3