I gave all the information of problem including contacts I was asked to provide . You never contacted them and I was promised that a solution would be provided by this werkend. Where is the solution.

Pulte Homes responded:
Thank you for bringing this to our attention. We’re very sorry to hear about the delay and understand your frustration. That’s not the level of follow-up or communication we strive to provide. We’d like to review your case immediately to ensure your concerns are addressed, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Great customer service

Khaleel R.
Verified HomeBuyer
November 07, 2025
Mount Dora, FL

Quality could have been better but Pulte Warranty Service addressed all the quality issues right away. Very responsive, great experience.

Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear that our warranty team was quick to respond and took care of your concerns right away! While we’re sorry the initial quality didn’t fully meet expectations, we’re happy the service experience was a positive one. We truly appreciate you choosing Pulte and hope you continue to enjoy your new home! ^KH

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 5

Purchased Pulte Home

Bryan M.
Verified HomeBuyer
November 06, 2025
Saint Cloud, FL

Pulte is a good builder this is our 3rd home with them the financing and all the paperwork Pulte makes everything easy no hassle. The quality was good also everything very modern. As for warranty department don’t sign the approval of the home until everything is actually repaired they lack initiative. But overall we are pleased with the home.

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re glad to hear the financing process was smooth and that you’re happy with the modern design and quality! We appreciate your comments about the warranty experience and will share them with our team to help improve follow-up and communication. Congratulations on your new home! ^KH

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 2

Great processes leading to great communication and support, but too much emphasis on building codes

Anonymous
Verified HomeBuyer
November 06, 2025
Winter Garden, FL

The process from signing the sales agreement to the final delivery of the home is impressively well managed and organized. Every step is clearly defined, which helps buyers feel confident and informed throughout the journey, though the quality of materials and construction focus only on meeting the basic "code" requirements. From a construction standpoint, these standards represent the bare minimum necessary for compliance, rather than a particularly high standard of quality or craftsmanship.

Pulte Homes responded:
Thank you for sharing your feedback with us. We’re glad to hear that you found the homebuying process well organized and that our team helped you feel confident and informed from start to finish! At the same time, we’re sorry to learn that the quality of materials and craftsmanship didn’t fully meet your expectations. We truly appreciate you taking the time to share your perspective, it helps us identify ways to improve the quality and value we deliver to our homeowners. ^KH

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Home Buying Experience

Sewram R.
Verified HomeBuyer
November 06, 2025
Mount Dora, FL

During our home search we saw many homes but there was something holding us back to a final commitment until we step into Pulte Home in FootHills Preserve. This was our last home on our list and we almost miss it ! But as it goes down we met with Jennifer the sale agent who was fabulous and as the saying goes we fell in love at first sight with the move in ready home she showed us , it was everything we wanted.Jennifer was friendly yet professional and took care of all until closing , the construction manager Garrett made sure any concerns we had were addressed and answered all our ...

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re thrilled to hear that your visit led you to the perfect home! It’s great to know that Jennifer, Garrett, and Cristin each played a part in making your homebuying journey smooth and enjoyable! We’re so happy that you love the craftsmanship and details of your new home, and we truly appreciate your kind recommendation. Thank you again. ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Good Warranty Support, But Too Many Initial Problems

Anonymous
Verified HomeBuyer
November 06, 2025
Orlando, FL

Our experience with Pulte has been mixed. While the design and community are appealing, we’ve run into several issues that have made our first months as homeowners more stressful than expected. Communication around landscaping was especially frustrating—no clear plan was ever provided, and our feedback was not incorporated. Additionally, the mortgage rates offered through Pulte’s preferred lender were significantly higher than current market rates, which created unnecessary financial pressure. We’ve also had several construction-related problems, including a plumbing failure that ...

Pulte Homes responded:
Thank you for sharing your detailed feedback. We’re glad to hear that your warranty experience has been positive, but we’re very sorry for the construction, communication, and lending frustrations you’ve encountered. Your concerns about quality control and clarity are important, and we’ll make sure they’re shared with our team for improvement. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 2

Responsiveness 4

John R

John R.
Verified HomeBuyer
November 05, 2025
Orlando, FL

Was a wonderful experience. Donald was amazing to work with and very patient and understanding. Everyone in between to Kyle . Kyle was awesome and went out his way to make sure our house was 100 percent perfect.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're so glad to hear that you had a wonderful experience while working with Donald and Kyle! It's wonderful to know that they were great to work with and helpful throughout your process. Congratulations on your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Responsiveness to issues

Anonymous
Verified HomeBuyer
October 20, 2025
Montverde, FL

I'm disappointed with Pulte. Very slow response

Pulte Homes responded:
Thank you for sharing your feedback. We're truly sorry to hear about your experience and would like to learn more about it. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 3

Pulte Makes Great Homes!

Andrew C.
Verified HomeBuyer
October 16, 2025
Clermont, FL

We started our home buying process with Gisabel, who was very attentive and answered all our questions. We really felt that she went to bat for us and was a great resource through the process if we had any issues with other teams. We started our home build with Kris who provided weekly status updates with pictures included. This was very helpful for us and made us a part of the build process seeing the home go from dirt to completion! We then were transferred to Shelby for the finishing touches, and we could not have been happier with her work! She really took care of every small detail as if ...

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We’re thrilled to hear that Gisabel, Kris, Shelby, and the entire team made your homebuying and building journey seamless and enjoyable! It’s fantastic that you felt involved throughout the process and that every detail of your new home was taken care of. We truly appreciate your kind words and wish you many happy years in your beautiful new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Good sales pitch but overworked construction managers, shoddy workmanship and inadequate oversight

Mahalingam S.
Verified HomeBuyer
October 16, 2025
Saint Cloud, FL

Don't just sign the contract and take things for granted until the pre-closing walk-thru. We visited the site on a regular basis and asked our construction manager a ton of questions about things that did not look right even to our untrained eye. Fortunately, he was diligent and responsive and did his best to set things right, in spite of being overworked with 14 houses under construction to supervised at the same time. Initial workmanship on framing, drywall and trim finish were below par. Be sure to engage your own building inspector. We paid for independent inspections for both pre-drywall ...

Pulte Homes responded:
Thank you for taking the time to share your feedback. We are glad to hear your construction manager was responsive and helpful throughout the process. We understand how important quality and attention to detail are during construction, and we value your comments as we continue working to improve our building and inspection processes. Thank you again. ^KH

Total Score 3

Quality 2

Trustworthiness 3

Responsiveness 3

Professor

Craig M.
Verified HomeBuyer
October 09, 2025
Mount Dora, FL

Our Super and sales agent were amazing!

Pulte Homes responded:
Thank you for sharing your feedback with us. We're so glad to hear that you had a positive experience with our team! Enjoy your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Cristian

Cristian G.
Verified HomeBuyer
October 09, 2025
Orlando, FL

Excellent house and the finished are great , exceed my expectation

Pulte Homes responded:
Thank you for sharing your feedback. We’re delighted to hear that your new home exceeded your expectations and that you’re enjoying the finishes! Wishing you many wonderful memories in your new space! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Great experience overall. Pulte is the trusted choice.

Hamza A.
Verified HomeBuyer
October 09, 2025
Saint Cloud, FL

Quality builder and service with reps was great. I think they are step above many other big name builders in terms of quality

Pulte Homes responded:
Thank you for taking the time to share your feedback. We are thrilled to hear that you had a great experience overall with us! We appreciate your kind words, enjoy your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Quality Home with a great floor plan

Stanley B.
Verified HomeBuyer
October 08, 2025
Mount Dora, FL

In general the house purchase went well and we are happy with the end result. Some of the issues we had were solved quickly others are taking too long.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We are delighted to hear that your purchasing process went well and are happy with your home and loving its floor plan! We're sorry to hear that you are experiencing concerns in your home and trouble getting them resolved, we'd like to help, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 3

Bad shower flow

Marcio G.
Verified HomeBuyer
October 08, 2025
Clermont, FL

The shower flow is not good And the boiler does not work well!

Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re sorry to hear about the concerns with your shower flow and boiler. We'd appreciate the opportunity to address your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 3

Responsiveness 4

Great

John G.
Verified HomeBuyer
October 08, 2025
Orlando, FL

Patrick, Randall and Jimmy were all Awesome.

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're delighted to hear that you had a positive experience while working with our team! Enjoy your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Amazing

Aleida V.
Verified HomeBuyer
September 17, 2025
Saint Cloud, FL

It was a amazing experience, Pulte Home and all employees are so professional and they love what they are doing. 200% recommended.

Pulte Homes responded:
Thank you for taking the time to share your experience. We are thrilled to hear that you had an amazing experience with our team! Our employees take pride in what they do, and it’s wonderful to know that it made a difference for you. We truly appreciate your recommendation, enjoy your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

PLPGp

Anonymous
Verified HomeBuyer
September 17, 2025
Saint Cloud, FL

The experience with Pulte was and continues to be horrible! They are unresponsive and do not follow up on issues! I would never ever buy another Pulte home!

Pulte Homes responded:
Thank you for sharing your feedback. We’re very sorry to hear about your experience and the frustration it has caused. This is not the level of service we strive to provide. We’d like the opportunity to learn more about your concerns and help resolve them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Ryan was great, providing excellent support in the buying of the property.

Yasmany V.
Verified HomeBuyer
September 16, 2025
Orlando, FL

Ryan provided great services and value. He is a great asset to Pulte Homes!

Pulte Homes responded:
Thank you for sharing your feedback with us. We are so glad to hear that you had a great experience while working with Ryan! It's wonderful to know that he provided excellent support throughout your homebuying process. Enjoy your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Joe is fantastic!

Ezequias S.
Verified HomeBuyer
September 10, 2025
Orlando, FL

All the experience was great.

Pulte Homes responded:
Thank you for taking the time to share your feedback. We are so glad to heat that you had a great experience while working with Joe! Enjoy your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Extremely bad.

Olugbenga A.
Verified HomeBuyer
September 10, 2025
Saint Cloud, FL

Pulte refused to address the noisy air return unit that it installed in the primary living room, shifting the responsibility and costs for addressing the issue to me. Too bad for Pulte's reputation.

Pulte Homes responded:
Thank you for taking the time to share your feedback. We are sorry to hear about your concerns with the HVAC system in your home. We'd appreciate the opportunity to learn more, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Denise was the ABSOLUTE BEST

Jill W.
Verified HomeBuyer
September 10, 2025
Wildwood, FL

Denise walked me through every step of the way. I could not have asked for a better sales team or sales experience! I cannot thank you enough for care, your courtesy, and your professionalism. You truly exceeded all of my expectations. :)

Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re so glad to hear that Denise made your experience smooth and exceeded your expectations! We truly appreciate your recommendation and are thrilled you had such a positive experience. ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Could be better!

Wendy L.
Verified HomeBuyer
September 10, 2025
Mount Dora, FL

I am disappointed as to some of the workmanship of my new home. Things still are not repaired and they can’t seem to resolve them. For the amount of money we spent I expected more! It doesn’t sit well with me.

Pulte Homes responded:
Thank you for taking the time to share your feedback. We are truly sorry to hear that you are unhappy with the workmanship of your new home and having issues getting your concerns resolved. We would like to escalate your concerns to leadership and help resolve them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 3

Trustworthiness 4

Responsiveness 4

Average but could have been great

Kayann-Rhea M.
Verified HomeBuyer
September 10, 2025
Orlando, FL

The home itself is a lovely layout and thoughtful floor plan but many of the design details were missing. For the price we paid I would’ve expected our home to come with towel racks in the bathrooms, higher quality paint on the walls, cabinets that stop at 90 degrees to avoid banging against appliances and cleaner finishes in the details. We also had several things go wrong immediately after closing. The flood light over the garage went out due to an electrical problem, two bulbs in the home died, half of the sod did not take, the bedroom door stuck due to not being level and the sprinklers ...

Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear that you appreciate the layout and floor plan of your home, and that Nick was able to provide helpful support during your experience! We sincerely apologize for the issues you encountered with finishes, appliances, and landscaping, as well as any delays in communication from our team. Your feedback is important, and we will share it with our teams to help improve our processes and homeowner experience. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 4

Pulte experience

Nancy T.
Verified HomeBuyer
September 10, 2025
Saint Cloud, FL

I love my home and the managers and supervisors that worked on our home were great. We are however disappointed in how the irrigation system was laid. We were told no irrigation in our backyard (we are getting a pool) only driplines but to our surprise the entire irrigation lines run through our yard to the front!!! Additionally, we are not happy with the management company they chose for the HOA. They have a waiting period of at least 45 days!!!! Most vendor quotes are only good for 30 days.

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re thrilled to hear that you love your home and had a positive experience with our managers and supervisors! We do apologize for the frustration with the irrigation system and the HOA management process. Your comments are valuable, and we’ll share them with the appropriate teams to help improve communication and planning for future homeowners. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 3

Responsiveness 3

Display

Pulte Homes Reviews in Orlando, FL

What Orlando Homeowners Have to Say About Pulte Homes.

Pulte Homes

Customer Reviews

1 problem promised a fix 1 month later

Great customer service

Purchased Pulte Home

Great processes leading to great communication and support, but too much emphasis on building codes

Pulte Home Buying Experience

Good Warranty Support, But Too Many Initial Problems

John R

Responsiveness to issues

Pulte Makes Great Homes!

Good sales pitch but overworked construction managers, shoddy workmanship and inadequate oversight

Professor

Cristian

Great experience overall. Pulte is the trusted choice.

Quality Home with a great floor plan

Bad shower flow

Great

Amazing

PLPGp

Ryan was great, providing excellent support in the buying of the property.

Joe is fantastic!

Extremely bad.

Denise was the ABSOLUTE BEST

Could be better!

Average but could have been great

Pulte experience