Pulte Homes Reviews in Orlando, FL

Our Superintendent Tom was great! Our experience with Pulte Mortgage and Pulte Warranty has caused this to be a poor rating.

The prop was was good in overall but don’t. Triste them if they say that they’re going to take care of any situation that it’s not good and they take you till the signing day, after that they will leave you with the issue and never answer or take care!!!! We have a big issue with our Ac unit, they promised to take care after the signing day, we was making following to the situation since 3 weeks before to the closing day. They never repaired before and they promised take care of it after the closing and they didn’t and never answer again!. Extremely hard to communicate with them, well imposible because stil we’re trying to contact somebody to follow up and it’s not possible. ... More

We have encountered numerous issues with our experience, which has been disappointing. While there has been some response to basic warranty items, other promises remain unfulfilled. Some of the repair work is just not satisfactory. There is no quality assurance being done. We have been occasionally lied to leading to frustration and a lack of confidence in you. Although we remain hopeful that things will improve, at this time, we are not satisfied with the current state of affairs. We sincerely hope that these outstanding issues will be addressed promptly and that future interactions will meet the expectations that were initially set. ... More

Alot of workmanship issues with the home itself and lack of quality assurance oversight from toilet leaking to refrigerator not working and out of warranty issues, mismatched front door lock and key not working, dishwasher not working, windows not opening. After hours even the emergency warranty line no one will answer the phone, Ive had to go through the sales staff to get things done at times which seems more responsive than the construction manager. Very disapointed in the quality of construction and lack of responsiveness to construction defects.

Pre-sales and sales experience was good – responsive, knowledgeable staff Design choices were pretty clear and the team was quite helpful After that, things went down-hill quickly Communication during the build process is pretty non-existent. At points we were just told blatant lies. Expect the refrain “we’re better than the other construction companies”… doesn’t mean “good” – just less bad? No meaningful response or answer to concerns raised during build process. NO-ONE at Pulte watches quality issues on the build. BUYER has to be looking at all aspects of build quality. Expect arguments and excuses for any issues raised during the build process. Expect schedule is just a work of fiction. It will change with zero notice or reasons offered for the changes Be careful of materials quality issues – big example is windows & screens – rattles, poor fit, excuses for both, not fixes. Be careful of damage during construction – e.g. bathtubs go in very early – and finish gets badly damaged during rest of the process. Watch for level & plumb…. Door handles on cabinets installed crooked – then just re-drilled instead of proper fixes Get your own independent home inspection prior to final walk-through – it will help in addressing defects! Oh – best part – if you don’t sign off that you’re satisfied we were told “they won’t let you close”. Warranty team seems very responsive and is trying to address issues from construction If you are prepared for the drama you will have a better experience. If you have expectations that the builder is watching quality and communicating, you will be disappointed. ... More

A lot bump on the road thru this process but We feel great about moving into new property. Unfortunately we been experiencing a lot issues that were not address before we closed on the property in side and out side of the property now we are dealing with warranty delayed with a lot issues that were not address before we move in. Unfortunately I can only provide good feedback to pulte mortgage team they were excellent, help us thru this process. Not good thing to said about construction manager/management team and the sale team worst, I will definitely used a realtor for our next project. I decide to move forward with pulte as my parents build a house back in 2000 unfortunately this experience was not the same experienced as I remember 23 years ago, I thought picking Pulte and knowing, they being in business for 23 years or more building quality homes and credibility with higher standards but I was wrong. Building material are not the best quality unfortunately we are seeing that now for example floor tiles are cracking, we being on the property for less than a month, shower doors already out places out not properly install, we hope this will be resolve to avoid replacement on near future. I will do more diligence and investigate different builder options on our next house project which it’s very soon. We went directly to Pulte base on previous purchase experiences. ... More

I received the house out of necessity, terrible finishes, and worse guarantees very poor quality in the finishes did not deliver the things agreed in the contract very bad experience in general. 2 months after receiving I am still waiting for them to come and fix many things in the house.

Constantly failed inspections. Estimated closing date blown.Exorbitant cost. ASHAMED TO SAY WE PAID 40% MORE THAN OUR PRE-COVID NEIGHBORS. I wish I never saw this community in the first place... even after I had my doubts, my husband was still intrigued. I wish we walked away before we had committed with $$. These builders need to have restrictions with their greed/opportunity-based price hikes. It does not make for a good community in the end, when some people paid $700k and others paid $1,400,000 for the same house. The end product was not worth it. Sales persons will tell you the house will be perfect. In the end, you are told you cannot be expecting a perfect house. You will be told your home is not a custom home. At the same time, they will tell you they have a hard time keeping on top of the trades and that the trades DO try to get away with more and more shoddy work, yet you will be berated for trying to get them to address the shoddy work - you will again be told it is not a custom home. As for lot placement or house elevation / colors. You aren't allowed to have the color of someone across from you or next to you. They should care more about if houses next to each other have windows looking at each other. Design center person was very accommodating, pleasant, and giving us a heads up on anything important (such as deadlines to avoid cost increase). We had a couple of constructions managers due to promotions... in the end, they don't have any control over the trades. They actually easily admit fault, but nothing improves. The trades are disgusting, despite trash cans and portapotties, they leave unwanted food actually directly on the floor/counters.. which is messy but also attracts pests. They also will pee and poop in your toilets even when water is not hooked up to the home yet. We even found poop on the tile floor of our bathroom, they say it must have been an animal (and they admit their fault for not closing doors). We spent $30-$38k on engineered hardwood floor upgrade, but it looks to be the wrong color. Big issues getting that addressed, actually it hasn't been addressed yet bc they say "variation" yet our floor looks exactly like our neighbor's color. The sliding door tracks are treated so poorly during construction, there's muck (grout? concrete debris?) all over the tracks, plus large dents. They need to do better at protecting things. Broken windows, wrong tiles installed, plus tiles wrongly installed! SO MUCH work had to be redone. I'm quite angry at figuring the high prices are to pay for double work + double product! It's very angering how they disrespect the customer's money. I'm mad because a lot of the reason my house cost so much is apparently for me to pay them to do work once, twice, three times and have enough product for all those botched times. Terrible business practice. NO ONE is held accountable. In this market and economy they won't fire anyone bc they need all the warm bodies they can get, so there's no repercussions for the work crews... no motivation to do a job well done in the first place. Pulte would be better off to pay higher wages to people who would regret losing their job if they don't do it correctly. Their Pulte Mortgage department cost us a lot of money also, they did not tell us we could do a program with an earlier lock, when the rates were less. When I asked them, they said they do like to tell people but they had "so many clients" and couldn't. I informed them these days, a broadcast email announcement would have worked. We dumped them and got a better rate with a major lender, and Pulte Mortgage attempted to claim that we would lose a lot, and wouldn't be protected in the event of delays. Ha! The major lender provided extension at no cost (only for new-construction, which they've been doing since covid issues started). Very happy we did not give business to Pulte Mortgage. One time they even had their math grossly incorrect and they had the audacity to tell us that even if we put $1 million down, they wouldn't be able to approve us. That was Brendan, I have no problem calling out his name. Then he would try to ask us why we were leaving Pulte Mortgage process, while also telling me that he didnt want to further debate what happened. Um, maybe bc he made a very disrespectful mistake and doesn't know how to apologize? Unreal. Pulte Mortgage is a joke. In the end, we wish we bought something smaller in a lower priced community, even a spec home and do our own upgrades - and re-evaluate a new build in a few years after observing various builders. We wish we took our time. Never thought we'd be in a $1.4 mil home that doesn't actually feel like it's over a million at all. And the community amenities are lackluster. For a not-even-completed community, the pool cabana is falling apart. There is rust on hinges in the bathrooms, the water fountain spout is broken apart, stonework is falling off the walls despite not even being exposed to precipitation stress. There used to be hammocks which got nasty due to being exposed to nature, those were removed and it's a huge sandpit for fire ants. The Phillips Grove community advertised an "outdoor kitchen" and when asked, they removed that verbiage AND said it was referring to the charcoal grills. I told them charcoal grills are a picnic feature. An outdoor kitchen would have a sink and counter. There is zero clubhouse, there is no interior public room in this community other than a bathroom. Somehow the HOA is now over $330/month! And why? For what? There is no gym. Now that we are with the Warranty guy, he is also largely a "no" guy. When I pointed out some things, he says "it's to Pulte's standard." I say, "well it's a new house yet some things don't appear to be new material" and he actually recommended for us to sue!? I never even "went there" with my comment nor my tone, but wow! This is an embarrassing experience. I think we should get some money back for all the issues and crap work ... More

Most parts of the process were way below standards what we expected of Pulte. Multiple times I gave you the benefit of doubt due to global supply chain issues. But now it is clear you were only interested in selling at the market peak, not focused on delivering. 1. Warranty manager although responsive, only responds to selected issues. Some of the issues seem to go into a black-hole. 2. A few glaring design defects were not mentioned, although every employee, contractor and visitor knew of them (driveway slopes backwards, carpet in a few rooms highly defective). Cabinets poor - spacing between cabinets and drywall. 3. The construction manager was a very personable guy, but again hid issues. Tried to sell off everything as final touches. Months after closing, the "final touches" are still unaddressed. 4. The closing department held my key hostage for a day after closing. They didn't give the final figure in time and even after my wire made it to them, they locked themselves in a half day meeting (8/22/22). How can you schedule a closing and let your employees go to multi-hour meetings during that time?? You're lucky I didn't get a lawyer and made you pay for that. 4. I am giving it until Oct 31 for all issues to be fixed. We are reasonable for minor issues - but not going to accept the issues that were slid under the carpet. I am engaging a lawyer. Will go the legal route after Oct 31. ... More

We were one of the first people to pre order a house on May 2021. Interest rates were at the lowest and they promised us it would be done December 2021 - Feb 2022. We initially looked for a new home due to the interest rates were still low. I was never informed throughout the process that delays were happening, I would ask a month before initial date of closing, on how the house was doing and was then informed it would be delayed. Feb became April and was promised to close. We had locked in a rate, then was told a few weeks before promised date that home was delayed til June. I had to ask rather them inform me in on when they knew the delays were happening. We ended up closing with an interest doubling on what we initially expected. It seems they hire contractors and have someone manage them. Our backyard has a whole lot of dips and sudden holes thats covered by the grass. If youre not looking while walking, you could roll your ankles. Our floor in the Lanai is full of paint that cant be scrubbed off. Our A/C is on 72, but around 3pm, our house goes to 77 and continues to run non stop. They claim the house is energy efficient. Not a great buying experience at all. ... More

SALES: Professional, responsive, good customer service DESIGN STUDIO: Professional, responsive, good customer service CONSTRUCTION: Overall, poor and/or unacceptable workmanship by reasonable standards/expectations. Shoddy framing, roof shingles damaged, poorly fitting drywall, badly installed trim work that was not cut to correct size causing extra large gaps that were over-filled with caulk or left exposing concrete foundation or framing, excess caulk on all trim, inconsistent and patchy paint inside and outside the house (some out of sight areas left unpainted), unfinished tile work in primary shower, poor and uneven tile work in all bathrooms, dents/scratches/chips to kitchen cabinets, quartz counter tops, shower surround, walls, doors, etc., etc. All the above issues were raised with the construction team and either dismissed, not responded to, or were attempted to be fixed, but done equally poorly and/or caused further damage/issues to be fixed. No issues were brought to our attention/acknowledged by the construction team, except if we discovered them. CONSTRUCTION WORKERS: Urinated (repeatedly) on the subfloor (2nd floor, two rooms) instead of using "port a potty" outside our house (acknowledged/confirmed by our construction manager). Urine-stained subfloor/drywall was only replaced after protesting at the Pulte Sales office. WARRANTY: Poor customer service and responsiveness. Met with warranty representative at the house to review outstanding issues that had not been addressed for over a month. He assured they would be taken care of and we still have not heard back from him or had the issues resolved over 2 weeks later. SUMMARY: Overall, this was a very poor experience. We closed in January and have not moved in yet (2 months later) as there are still outstanding issues/work to be done (identified by independent inspector/acknowledged by Pulte). AC does not work, roof shingles/damage not replaced, missing kitchen cabinetry, soffits that were painted by sloppy work not replaced, unfinished painting, etc. As such, we cannot recommend Pulte and would caution anyone considering this builder based upon our experience. ... More

Wait time on construction was not as told and they did not properly explained the type of land being purchased as it was flat and at the end was a huge slope in back. The construction inside home are all uneven: walls are not straight, outlets are not in lined and some forced in. Missing pieces from carpet to floor tiles. Overall cost of home does not give you the value in material not construction.House was not completely finished upon closing. They just care about the money.

It is unfortunate that the moment of making the purchase has become one of the worst experiences I have had, however I have to say that the credit process, the documentation and finally the signature were excellent. Everything changes when after having made 2 walk throughs and determining the details to be repaired after 2 months they have not been repaired and they even do not respond to emails requesting the repair. The frustration has been so great that I have repeatedly requested paint and certain material to carry out the work myself, which has not been attended to either. The experience has been terrible. ... More

In general, the entire experience with Pulte from sales, to design, to construction and closing was mediocre at best. The left hand doesn't talk to the right, and overall communication and organization was poor. What should've been the most proud and exciting time of my life was 8 months of hell and escalation after escalation. Post-close has been no better, with continued issues 2 months after closing with things like pavers, paint, grading/slope of my yard (excess water pooling) and general poor craftsmanship inside the home resulting in non-stop back/forth with our warranty specialist. If I could do it over again, I'd have chosen a different builder. ... More

Quality of workmanship is absolutely horrible! Responsiveness to getting the repairs done on the punch list is terrible. I've never experienced such a terrible new home purchase. I would not recommend Pulte Homes.

Honestly if I was the one that came and look at the home I would not have purchased it. The first day I own the house there has been a lot of problems that has still not been fixed I have here for 4 weeks and still have all the same problems. First time it rain here is Orlando it rain cats and dogs in my house all the way from upstairs to down stairs, that has still not been fixed, broken tile still not fixed paint on the outside still not been fixed, smoke alarm has been going off since before I moved in no one seem to care if we go deaf, we had to disconnect them, some part of the roof tiles has lifted that has still been outstanding this list goes on and one. If there is a way to get a refund on this I am would very much like this to happen. Too many things to list.... I feel like I purchased a lemon house!!!! ... More

Rushed process, poor build quality, customer experience process not in line with house prices. The builder has lost their premium touch, but not their premium prices. House materials, lack of quality assurance processes, poor customer communication, and a clunky warranty process certainly left a poor experience. Would not buy again.

You can tell they just wanted to close out this phase and neighborhood and were "just getting it done". Work requests have been sitting for over 2 weeks with no response or follow up.

Make sure you inspect your new house very carefully. A lot of small details left behind.

We had a horrible experience with Pulte. They tried to make us close when the house was nowhere near being complete. Their quality of workmanship is horrible and subpar. We’ve had so many issues in the house. We honestly would probably never build with Pulte again and this is $1 million house. I can imagine what they do for less expensive homes.

Buyer beware prior to close. Workmanship is cheap and they say they will fix it before close and they don’t. They say submit work request and nobody responds back. I was give Michael Suich number and you can’t leave a voicemail and he doesn’t return emails. Not satisfied at all. Buy anywhere else but a pulte home. I never had issues when I bought my house with Mattamy.

Below review is based on my personal experience and this does not mean that everyone will face same issues. I know the builder cannot keep everyone happy but at least they should be looking/addressing some genuine concerns. Pulte Homes is a very reputed brand and that's why I choose Pulte Homes to buy my first home. But I had very bad experience with Pulte Homes, which I had never expected. Negative aspects: Some of their team members are very unprofessional and do not handle the issues properly. I am facing water clogging issue with my lot and I am highlighting this to the construction and warranty team since before I closed my house. Whenever my neighbors run their sprinklers or it rains, the water flows to my backyard & settles there. Due to this my backyard is of no use. I am kept on requesting a fix for this issue but no success yet. I am sensing an ignorance. I have highlighted this issue to the construction team, warranty team and Pulte Homes escalation customer support team but no resolution yet. Due to this clogged water my backyard grass is dying and now some algae started developing in the clogged water area with some rotten smell. When I told this to the concerned team, their manager told me to hire a professional landscaper and let him grow the grass. I hired a landscaper, and he is speechless by looking at the backyard situation. Builder’s team also told me not to run the sprinklers and use pipe hose to water the grass on backyard (if I have to use water hose then why do we have sprinklers?). Before closing everyone was responding but as soon as the closing is done no one wants to fix this issue. Some of their team members told me why I closed my house if I was not happy with the backyard grading. One of their managers also telling me that this is what I have signed for. It is very frustrating and very unprofessional disappointing responses. I am not sure by behaving like this what kind of message is being sent to the market. I asked the senior manager to visit the site with me and hear out/visualize my concern, but none visited the site with me. There are many more construction/quality related issues which are now being fixed by the warranty team. The project manager was in a rush to change his job and in a rush lot of things were overlooked and I feel, I did not get what I have paid for. Positive aspect: Despite of all these, there are very nice team members too. I always dealt with only one salesperson (Khandan) and she is very nice and helpful. Two new construction managers (Ryan and Travis), Brandy from the warranty team is very nice and helping homeowners as much as they can. All these persons I mentioned in my review are awesome. ... More

I have had major issues such as , the main drain water line broken in two places, second floor hallway sinking in, burnt out light fixtures, nails sticking through the carpet . Sadly enough I’m stuck here. Kitchen cabinets are of poor quality, although they look nice.

Project planning was not good Roofing trusses sat in sand and soil for 4 months before pouring the foundation of home. Construction crew still installed them and had to remove them. Construction crew ordered doors with no roof on the home, clean up crew did not remove paint and texture overspray from wall switches.......... call me for more details.

I bought a new home thinking about wont have troubles with maintanace, but I was wong. I already haved problems wit air conditioning, paint of the pool floor is running down to the pool, broken wall toilet paper holder, a crumpled on the wall of the restroom in the pool area, crack in the wall of the master room and I need the a few of the same ink tou painted my front ddor to fix the difference between the locks that I changed.