Pulte Homes Reviews in Orlando, FL

Throughout the process, we would visit the home and point out issues to our construction manager. He kept telling us it would get done. On our final walkthrough, multiple issues were not complete and we were told many would be done shortly after closing and to just trust them and their warranty as they stand behind it. The issues are slowly getting completed but only because I am staying on top of everyone and having to call multiple people at Pulte to get a response. I feel like the work that was done was lacking in quality and it’s been almost like another job to stay on top of people to get all of this stuff done. ... More

Pulte Mortgage lied about our rate, build quality is poor. Constantly need the warranty team to fix misc. issues.

During the final inspections of the house, be careful not to be touched by Isaac De Pulte in Tohoqua. He is an irresponsible person who promises to fix every detail in your house and does nothing. Be careful, Pulte. He should see these reviews and take action first. He is the customer.

Horrible buying experience in general. From the sales, mortgage, and the title company everyone was pretty bad and unprofessional. They will treat you very good and give you false promises just to sell the house to you. They will for sure disappear and ignore you multiple times after the house is sold. You have to make sure you’re free at all times for the mortgagee underwriting process because they will tell you last minute and if you don’t make it you won’t get your loan. Only one that really helped us is our project manager Jose. It’s crazy that he tried to contact someone in the mortgage department for us multiple times because we can’t get a hold of them. Alex from the finance or mortgage side has probably the worst customer service I’ve ever seen not just in Pulte but everywhere else. It’s to the point that he not only ignores us, the sales team and Jose can’t reach him either. Oh there sales manager Ian is probably just as bad too. Just a greedy person who only cares about profit than customer satisfaction. Pulte homes take pride on perfection and customer satisfaction is completely false at least with the team that Ian leads. Made clear about the imperfections in the home and he basically said suck it up or don’t buy it, didn’t provide for any resolution or compensation. After the horrendous loan process and going through it with their sales team. Guess what? Prior to closing we mentioned several times one of the individuals is just a co signer and he will not be on the title. This is shown with multiple email chains and text messages. We even repeated this multiple times at the closing table to make sure since we know Pulte loves to mess things up and have no professionalism. Again, they added him to the title and we were the ones to find out. They’re now pointing fingers at each other. Title team blames sales team and sales team blames loan team. Tried to contact them no answers unless you keep spamming them. Last icing on the cake is when we went to open our home for the first time, the keys didn’t work. They gave us the wrong keys for the home or it just didn’t work at all. We had to call a locksmith to unlock it and change the lock for us. All in all please do yourself a favor and buy from another builder. I regret buying with Pulte and I will deter everyone away from Ian and his team. ... More

We had a horrible experience after our home flooded because water bottle was left in plumbing. We had several other issues like bathroom glass missing, no water going to dishwasher. Pulte response was less than desired. They have horrible customer service and poor response time to issues encountered. Warranty manager never respond to phone call or text. Yet his number is listed as contact. Director of customer services was very rude, condescending, and unsympathetic to our situation which was all due to their negligence. I believe he needs training in customer service. Overall, I would not recommend Pulte Homes based on the experience we had with them. ... More

We purchased from Pulte in September of 2022 in the Willow Ridge development in Montverde, Florida and were given a target completion date of May to July 2023. We thought it was a bit long as our previous, larger home (nearly 2x the size, with a basement, 2nd floor and built during cold Ohio winter) was built by Ryan Homes in Ohio in less than half that time - but we noticed the timeline wasn't too far off from other builders and Pulte said this was part of building a "Quality home". However, as we would commonly find, they overpromised and under-delivered. We were finally able to close at over 13 months (end of October 2023). First, I'll start with the build. We were not given a pre-construction timeline (which is supposed to be mandatory, but our builder "forgot"), and Pulte waited for over 4 months to start construction. When it started, our builder never responded to questions, status requests nor provided updates - only our sales person did and she'd always say, “everything is on track”. Our builder failed inspections multiple times for electrical, mechanical, pre-dry wall, plumbing and anything else that was checked and many times he failed for the same thing over and over, which led to months of delay since they could not build a home to code minimums (let alone build a quality home). Pulte would also not tell us what they were being failed for and we had to go directly to the township to get the details which generally were poor quality work that didn't meet basic code requirements. We paid for some upgrades (outlets, flooring, etc.) that the builder "missed" and when we pointed it out to him, he went and took credit for finding issues. In April, when we asked to confirm that it was on track for an end of June closing, we were told "all is going well" by the sales person (since construction lead never responded). So we moved forward and sold our house to coincide with that closing. But, despite the email notice of a June 27th closing, we did not close for another 4 month after that. This meant temporary housing and high expense for storage because we had already sold and agreed on closing of our previous home. Pulte said, "Sorry, this doesn't usually happen". One would think after waiting for over a year for a 1 story ranch (no attic or basement) it would be high quality and completely ready, but that would be a wrong assumption. After 13+ months our house was not "finished" when we moved in. When we moved in it was in a state that would not be acceptable from a pre-owned home. There was dirt all over the floor, missing paint spots, paint stains on the counter, irrigation not working, issues with hot water, garbage disposal didn't work, worker trash in the house, paint splatter on the floor (carpet and wood), piles of dirt on our patio, missing sod that wasn't replaced, scratches all over the hardwood floors, cut water lines, problems with electrical wiring (not done correctly), missing grout in showers, dented garage doors, ants in the house, windows that didn't work, etc. Most of this was pointed out in the pre-close walkthrough and wasn't fixed. Even worse is that as I write this, we are over 1 month in and much of this is still not fixed. They did offer to clean the floors but wanted us to cancel our movers and push back our move in date and extend our temporary housing. This couldn't happen because 1) our movers were already on the road from over 1000 miles away 2) our temp housing was set based on the closing date. They did clean the floors around our stuff after moving in, but the carpet should have been replaced and this should have all be done prior to moving in. We were told, "Sorry, this never happens". For financing, the mortgage company would take days to get back to me on any request but when they wanted something it always had to be by the end of the day. They also constantly wanted reassurance that I had the money despite credit score >800 and notification of proceeds of the sale of my previous home. It was clear this was all a financial transaction and they needed assurance on the day before since they hadn’t given an amount. At this point, they said "it has to be a wire transfer and done by today - we should have told you that weeks ago, sorry." Of course, this is with 3.5 hours before banks close and not easy to get that done without an appointment, but after accepted another "sorry". But, when we got to the closing that was scheduled more than a month prior, they were still gathering all their paperwork and asked if we could leave for a bit so they could work on someone else's closing while they got our information sorted. This was followed by getting keys to a house that was in disarray as previously detailed. I'd call it a comedy of errors, but it is not funny when it is the largest investment that you make. Bottom line, stay away from them (at least in FL), don't believe anything they say because they will tell you what they think you want to hear, and look for other builders. I had previously built with Ryan Homes and the experience was infinitely better from start to finish. After a month in the house, I continue to be shocked and appalled at the poor quality done on the house and the number of corners cut. In Ohio, Pulte was known for good work -but I really can't say any stronger to potential buyers to look elsewhere unless you like hearing, "Sorry, that shouldn't have happened/have been that way" with no actions behind hollow words. They do not care for their clients, just that they get paid. We were denied schooling for our kids based on temp housing, no compensation for temp living and months of storage. Poorly build home. Stay away. ... More

I wish I had something better to say, the mortgage experience was terrible, last minute they switched out our construction manager (he was pretty decent) to a new one that pretty much didn’t care. I still having issues with my grass and irrigation and zero answers… there’s plenty of little cosmetic issues inside the house that need to be addressed.

Please do not use pulte’s PGP for your closing. Get your own. Destiny is one of the most unprofessional people we have ever dealt with. Pulte tried to move our closing a week later because they did not submit the paperwork to the proper county. Having this mistake they told us just the day before our closing and was unwilling to fix it. We remedied the situation on our own and they still didn’t want to close. We made them close and destiny was very unprofessional through the whole thing. Then when we closed our keys did not work for our house. When we told them all they said was the keys should work. We worked it out on our own and they gave us the keys to the right house but installed a different houses lock onto our house. There are a lot of things they didn’t fix in our walkthrough as of the closet door not closing and our guest closet falling off. Also speaking to all our neighbors they received closing gifts from pulte and we received none. Which that isn’t a big deal but being a first time home buyer this process is supposed to be exciting and they took all the excitement out of it. Pulte is not worth it. ... More

My builder had rushed closing and left my garage unfinished and multiple issues throughout the house. I have broken wood unleveled floors, cabinets installed incorrectly and paint that is chipping.

From my experience with this company First, the materials are cheap and of poor quality Secondly, there are major problems inside and outside the house at all levels Please contact me to clarify the matter

This company is very irresponsible, I handed over the house with a large water leak, in bathrooms and an invoice of more than USD859 for this problem, the garden grass was handed over dry in a terrible state. I paid for an electrical connection for an electric car and it was not there, the dishwasher did not work, many touch-ups due to failures in doors, walls, the roof was distorted outside the house, the interior doors are raised with a space of at least 2" left girls, poor quality cabinets, worst of all, is that the water is 30 centimeters deep. Automatic sprinkler system does not work. They cut it off due to the water leak, water that I have to pay for, they are not responsible for it ... More

This is the worst business of my life. the house does not have any construction quality for the price. Poorly painted, caulking missing on all walls, exposed drywall, hunched walls, none with 90 degrees, all doors scratched and poorly painted as well as door frames. The air conditioning has been damaged 5 times, the last time I was without air conditioning for more than 24 hours and they still haven't given a solution. Driveway flooring sagging, cabinets damaged, backsplash poorly done, you would never recommend anyone buy a home from Pulte. The warranty department takes time to respond and solve the problems ... More

All issues were uncovered after closing. Below are areas of concern 1. Poor quality paint job despite paying for an upgrade 2. Cheap finishes in the home from faucets/shower heads (paid upgrade), carpet (paid upgrade), tile (paid upgrade), bathroom sinks (paid upgrade) are poor quality and cheap looking. The upgraded tile was also poor quality and the grout applied looks like sloppy and full of holes. 3. No landscaping package offered on an $800k+ home. There are multiple areas of uneven grading for the entire lawn. Grass is dying as the pressure in the sprinkler system is awful. Was informed that it is a known problem but Pulte has done nothing to address it. Nothing will be done to fix as as closing has already taken place, 4. The upgraded cabinets are also poor quality with an installer who did not paid attention to detail; caulking had to be cleaned in numerous areas; nailheads visible on cabinets, visible joint lines etc. 5. Electrical outlets/lights not working in a few areas. 6. Drywall and stucco issues throughout the home. This list just scratches the surface. The bottom line is Pulte does not deliver a high quality home with finishes comparable to its price point. Every single aspect of the home was sub contracted without any expectations of holding contractors to a high standard. This experience demonstrates Pulte has adopted a “profit at the expense of quality” attitude with home building. Pulte will nickel and dime you for every single aspect of the home but fails to deliver anything that would be considered polished and finished. If you are relying on Pulte’s previous reputation as a quality home builder, please don’t. Choose a builder who delivers on a quality home and prides itself on quality workmanship. ... More

They only started to be upfront after surveys were given. We were told originally that our building would be completed in about 8-10 months. It took almost 2 years. The only updates we received were when we reached out. The construction manager (second one that replaced the first one that left the company) was upfront and transparent initially but didn’t correct all the issues brought up at the walk through. Multiple issues with internet (took three weeks because of smashed pipes and needed an electrician that was never provided), tons of cosmetic issues (like an upside down stair rail), exposed live wires from a light that fell and weren’t reached out to until almost a month after closing. I would never ever recommend this builder to anyone. ... More

SUPPORT SYSTEM : The sales agent Gisabel was not that helpful and very seldom reply to queries, which were always delayed and worsened after the closing period. The construction manager Finley did not do the proper walk-through during the initial and final inspections of the property. There were several issues identified within the house that were forwarded to her through the 'pick list'. That list is getting longer as the days pass by because of the slow response by Finley. There were handymen sent to repair and sort out the issues but most were inefficient and needed to return a few more times just to fix one. Whenever we try to text or call Finley, she does not reply in a timely manner, and most of the times she wouldn't. I already escalated this problems to warranty department of PULTE but was advised to liaise with Finley, to no avail. The issues just keep on going in a cycle. It's been over two months now since we moved in but with the way the issues were handled, I am unsure whether these will be sorted out soon. If I have known that these would have been the norm, , I would have not purchased a property with PULTE. It can only be compared to buying a new car, and after the contract was exchanged and the deposit was secured, you are issued a dodgy one instead and the dealer expect the monthly payment to be paid in full. It is ok to part with your hard-earned money as long as you are getting what you deserved. It is unfair to pay for something that does not merit its value. ... More

After pointing out a load-bearing beam was left floating it took 3 months of constant asking for the contractor to actually fix the issue and only fixed it the day before they started hanging drywall. Then Pulte painted my house the wrong color and only fixed it after being pressed about it, and in the repainting process they got paint on everything what shouldn’t have paint on it and had to be constantly asked to come fix the parts they missed and they refused to replace/ fix some of the items they got paint on in the process. Then at closing, the construction manager Aaron and I tried to push closing due to the AC not working and hurricane Ian coming in. His management Bill told aaron, I had to go to closing regardless and that the AC would be fixed by the time of closing. I call Bill at closing and he’s tells me the AC will be fixed. Then Bill then calls me 2hr AFTER CLOSING to tell me the AC will not be fixed and that closing should be pushed. Pulte then gave me an list of items they would fix after closing and gave me dates they would have it done by and several of those items were either not fully completed or never done. ... More

My parents bought a pulte home on 2006, man did this builder go down the tubes. From my "closing" to current day this house has been a nightmare. Construction manager ian has tried his best but his team has failed him every step. Bad woring , wrong doors in the house , stuck sliding doors, missing sheet rock, 4 nails in my cars tires because of no clean up, glass in my foot! Recently the walk in closet shelf collapsed and fell on my fiancée! The list still goes on! The quality of this house is a joke! The standards this company has is little to none!

Terrible craftsmanship, communications, zero honesty, responsiveness to issues was average or slightly above. People were pleasant to work with. The value of the home and the price I paid seem to be in two different worlds. I’ve been in my home for 1.5 months now still with items I’m waiting to be finished and finding more and more every day. I would never buy with pulte ever again and am counting down the days until I can get out of this brand new house

Do their homework care about the buyer I closed on a home that was 3/4 finished with promises that it would be taken care of and til today 6 weeks after closing they still are not completed they never return calls and they have poor service I wish I could sell back tomorrow

The following transgressions have happened since moving into my home via the contractor next door: Pulte did nothing to stop theft of Water and Electricity. Came home to workers helping themselves to my water and power. This happened multiple days, had to call police to arrest behavior. Contractors working next door splashed stucco on my Vehicle and the windows of my home. They made a mudhole out of my grass on that side of the house. Washed their paint brushes between which also helped to kill grass. It remains to be seen if this issue will be resolved. I get to pick up trash daily from the construction next door. The people grading the yard next door cut the Fiber(internet) which feeds my home. The contractors next door thinks it's a great idea to park in front of my driveway. All in all a miserable experience. Thanks for being classy Pulte. ... More

I spent almost a million dollars on this house and simple things, like the toilet paper rolls, just keep breaking. Overall just terrible quality

- Built by cheap materials - Home design options were very cheap even after paying for the upgrades. It was better to receive the home with default design and install later. Particularly, I don't recommend buying appliances with Pulte. One can buy it from Home Depot for almost a half price. Pulte charged high prices, and the appliances installed with cracks/scratches and missing parts like missing glass shelf in fridge. - Almost all doors have issues (cracks, missing screws, loose hinges, locks). Pulte employed very bad quality constructors. - Issues raised from Day 1 of moving in. Garage door glitches, septic tank warning light is on and off, etc. I could not find anything has been installed properly; floors are uneven particularly on kitchen island where you feel the most; upgraded carpet and padding are so thin so you can feel nails easily and padding are so bad you can feel there are nails or some construction materials underneath of carpet. Almost every room flooring has issue. - Paid for the isolated study rooms. It was a total waste of money and you are not sure even they installed any sound proofing. - I thought I was unlucky. But neighbors have the same experience; so we are on the same boat :) ... More

No body take responsability. They say that the contractor come to home to fix the damage and the contractor come very late or don't appear for the house, so waste my time, my money and my patience, i signed two month ago and I can't live in the house because they repair something and damage other thing, I think that this nigtmare never will finish. I need to somebody to take my claims

Watching commercials went with Pulte but it is biggest mistake, i wont recommend Pulte for a new home. First Quality of work is very poor, went with their highest upgrades they offer but it doesnt look like the best. Make sure your house is as you expected at closing once closed that it you are going around them no one to answer. I closed home hoping they will finish all the pending jobs but even after a month still not done and wasting my vacations because they schedule and no one will come. When you close make sure everything is done. Quality is very poor, still my patio sliding door are not working, locked and not able to use or i have to struggle half an hour to open it, cabinets when installed were broken and they said it will be replaced but so far not done so our kitchen is not fully usable even 30 days after closing. They will install one that was different from what you choose, make sure it takencare before closing. otherwise they will say what we choose is discontinued. At design center make sure what you choose and take as many pictures and in writing ask them to show kitchen layout with pictures and if possible add them into agreement otherwise they will mess up and say it is not they offer. Overall it is bad experience. May be it is just for me I dont know ... More

It was difficult deciding what title to give this review. Not for a lack of options, but because we had a hard time identifying which horrible detail stood out to us the most. The initial sales agent was wonderful but that's as far as it went. From that point onward, it was nothing but deceit, issues, and overall shoddy workmanship. There was little to no communication and no follow through. My wife was discriminated against in not being included in communications nor were any decisions directed toward her. The quality of materials used in the construction were that of defective remnants that you would find at some discount outlet. No one seemed to know what was going on or how to do their job. The foremen spent more time in their trailers (if present at all) than walking the houses to oversee the jobs and quality. When we brought attention to the terrible quality and deplorable workmanship, we were told that, "this is standard" and we have to accept it. To what horrible standard is Pulte building my house? It looks like a child built it. We were also told that workmanship is suffering because of the labor shortage due to the pandemic. Why is it our problem that Pulte/TrustBuilders can't hire, or is too cheap to hire, people who know what they're doing? The whole reason we bought new-construction is because we didn't want a home we had to refurbish. In the end, it didn't matter because we have to do just as much work on this house to fix everything Pulte failed at delivering. Even working with Pulte's warranty department, they are taking cheap shortcuts and sub-par contractors instead of doing the job right. We are gravely disappointed in Pulte and the entire home-buying experience. Never again, Pulte. ... More