Pulte Homes Reviews in Orlando, FL

It was an incredible experience. I’m so happy about that.

Throughout the process, we would visit the home and point out issues to our construction manager. He kept telling us it would get done. On our final walkthrough, multiple issues were not complete and we were told many would be done shortly after closing and to just trust them and their warranty as they stand behind it. The issues are slowly getting completed but only because I am staying on top of everyone and having to call multiple people at Pulte to get a response. I feel like the work that was done was lacking in quality and it’s been almost like another job to stay on top of people to get all of this stuff done. ... More

I would of preferred Pulte to not rush building this townhome. I have had many issues with the craftmanship. I think if Pulte would of taken their time building this townhome, there would of been less issues to address in the home. I think Pulte buids a solid townhome but needs to slow down with construction so it is done right. The response time repair things in the townhome is good but too many problems to address. I was not happy the garage door sensors. We pulled the tape off the sensor and the plastic cap came off. I feel like the cap was not on tight. I put in a work order to have the cap put on thr wires connected the garage door sensors and the customer service manager Chris canceled the work order behind my back. He said it was not covered under warranty. I feel like Pulte turned their back on me when I needed them. That was poor customer service. I had to hire A1 Garage door service to screw on the cap and I was charged $178. Pulte could of done a courtesy service. I really liked Blake at the sales office. He was very helpful and friendly. I will unlikely build with Pulte again. The garage door incident turned me off. I will never forget it. ... More

Matt was amazing, he made sure to keep me updated during the entire time, sending me photos, and explaining whatever was happening. He made it easy to trust him and relax during the construction process.

The build process was good, on time. Sales was great. Many electronics never worked. Google doorbell and nest devices are inoperable. Won’t replace, service company Phoenix Systems in charge of install are ridiculous. It’s not difficult to give me the correct code to make the devices work. They want additional money. We’ll replace all of this unusable junk using Best Buy geek squad. Nobody seems to care, thanks for nothing. The loan process was horrible. Agent disclosed qualified for $175,000. We paid cash. Utterly useless employee made the wrong choice because he didn’t do his job. Extremely unprofessional. Downstairs AC hasn’t worked yet. Another service call submitted but it’s made the primary bedroom unlivable. ... More

The builder was wonderful, no issues at all. Submitting to get things fixed on the other hand is not so great. Lani door does not latch properly, worker showed up it’s no tools looked at it and said he could not fix it. Unacceptable

This community's HOA is absolutely horrible in response time for architectural submittals. 45 days and beyond is unacceptable as most vendor quotes are good from 15 to 30 days! As a former HOA president and one who reviewed arbs in a community of 280 homes (and this is a NEW Developoment with no where near that amount yet) my turn around was 48 HOURS! Something needs to be done to get a grip on this timeframe!! UNACCEPTABLE!

Great quality and location for the money you pay. Too bad the interest rates are so high right now.

From reserving a lot to build to closing on the new Pulte home; the communication, professionalism, and friendliness were outstanding. I was very concerned about building a home from out-of-state. The entire Pulte Team (including Pulte Insurance and Pulte Mortgage) responded to all of my many inquiries almost instantly. Every Pulte team member made me feel comfortable with the long distance build. I was sent pictures almost every week of the amazing progress being made. Videos explaining every step in the process were sent for viewing at key stages. I couldn't be happier with the quality of the home. Everything Pulte said they would do they did. Pulte's customer care (warranty) process is easy to implement and they respond within the timeframe (or before). The top notch warranty is next to none. I have confidence that my Pulte home will stand the test of time. ... More

Great communication and great quality of work. They were understanding and flexible on so many levels and we appreciate everything they did.

Overall we had a great experience with our home buying process through Pulte.

I had a great experience purchasing my new home. Carolina Lemos from sales was helpful, professional, and made the process easy to understand. Gustavo Oliveira, the construction manager, was excellent. He was responsive, detail oriented, and made sure everything was finished to a high standard. Their support made the whole experience smooth and enjoyable. I am very happy with my new home.

The quality of the workmanship and the materials used are very poor. After 3 months of owning the house, I am still waiting to fix 5 issues. They don’t care, they don’t return your calls or messages.

If you are buying a house from Pulte finance it thru another mortgage company. We have always gone with rocket mortgage but decided to give them a try worst decision I ever made. They never communicated with each other and they had 5 months to get their crap together on the day of the signing of the house. They told us they had an issue with our paper work and we were told that it was a possibility that we were not going to get the house. After a month of dealing with them and resubmitting the paperwork again we finally got our house. Then while we are living in the house. We encountered some issues our garage floor had multiple long cracks. We submitted our concern online. The guy that shows up tells me settling cracks and he told us that’s natural and they will not fix that because it wasn’t a specific width and I was told to read the manual. Then the sprinkler system that they installed has a leak and I was told that they didn’t cover that and we had to fix that. ... More

Last minute change in closing costs to offering incentives to investors at 5.75 but making the investors that trusted the brand to pay for points at 6.5-6.75 rate is insane. Lost my trust in pulte . Never felt stressed in buying a home with any other builder like how I felt on this home. Prices do go up and down but if an incentive of interest rate1% less than what you offer to new investors to investors who have not closed, ethically what you did by not matching the rates is absolutely wrong

Pulte Mortgage lied about our rate, build quality is poor. Constantly need the warranty team to fix misc. issues.

We were blessed with a great team from Pulte. Starting from 1) the sales office, super helpful and down-to-earth Jennifer, to 2) the construction manager, Garrett, and his team of builders who put together a well-built house with minimal adjustments and finally to 3) the follow up agent after closing, Samuel, who is attentive with any needs and warrantees. Overall, this was a pleasant experience, just anxious about dealing with the HOA, our first time in Florida.

Excelent experience! Excellent attend.

We recently had the pleasure of working with Pulte Home Builders and could not be more satisfied with the entire experience. From the quality of the construction to the professionalism of the team, everything was handled with care and attention to detail. A special mention goes to Diana, who was absolutely outstanding throughout the entire process. As our advisor, she was knowledgeable, responsive, and truly cared about helping us find the right home. Diana took the time to understand our needs and guided us every step of the way with patience and professionalism. She made what could have been a stressful process feel smooth and enjoyable. We are thrilled with our new home and grateful for the support we received from Pulte—and especially from Diana. Highly recommend both! ... More

Not at this time.

During the final inspections of the house, be careful not to be touched by Isaac De Pulte in Tohoqua. He is an irresponsible person who promises to fix every detail in your house and does nothing. Be careful, Pulte. He should see these reviews and take action first. He is the customer.

We bought the big house (4360 soft ) in isles of lake Nona( more than $1 million .but after moving in we found lot of issues regarding bathrooms They missed towel rod, shower curtain rods, tissue holder, soap holder in all the bathrooms , lock handle inside one of the bathrooms to lock it inside , master bathroom door won’t close properly

Good experience with the construction supervisor Chris. He addressed the issues in a very short time and was very helpful and cooperative.

Great experience with the Sales Associate, James, throughout the entire sales process. Construction Manager, Darren, provided weekly updates regarding the progress of our house being built. Warranty Rep, Sam, has been very responsive. Experience with the Title Company during closing was a seamless electronic process. Pulte builds a quality home and satisfied with the entire process. However, not satisfied that cabinets and irrigation systems are not covered after closing. Also disappointed for homes that are over $600K you can only have a vinyl fence that looks cheap, become moldy and does not stand up to Hurricane force winds. ... More

It’s a very beautiful and quality house