Pulte Homes Reviews in Orlando, FL

The builder was wonderful, no issues at all. Submitting to get things fixed on the other hand is not so great. Lani door does not latch properly, worker showed up it’s no tools looked at it and said he could not fix it. Unacceptable

This community's HOA is absolutely horrible in response time for architectural submittals. 45 days and beyond is unacceptable as most vendor quotes are good from 15 to 30 days! As a former HOA president and one who reviewed arbs in a community of 280 homes (and this is a NEW Developoment with no where near that amount yet) my turn around was 48 HOURS! Something needs to be done to get a grip on this timeframe!! UNACCEPTABLE!

Great quality and location for the money you pay. Too bad the interest rates are so high right now.

From reserving a lot to build to closing on the new Pulte home; the communication, professionalism, and friendliness were outstanding. I was very concerned about building a home from out-of-state. The entire Pulte Team (including Pulte Insurance and Pulte Mortgage) responded to all of my many inquiries almost instantly. Every Pulte team member made me feel comfortable with the long distance build. I was sent pictures almost every week of the amazing progress being made. Videos explaining every step in the process were sent for viewing at key stages. I couldn't be happier with the quality of the home. Everything Pulte said they would do they did. Pulte's customer care (warranty) process is easy to implement and they respond within the timeframe (or before). The top notch warranty is next to none. I have confidence that my Pulte home will stand the test of time. ... More

Great communication and great quality of work. They were understanding and flexible on so many levels and we appreciate everything they did.

Overall we had a great experience with our home buying process through Pulte.

I had a great experience purchasing my new home. Carolina Lemos from sales was helpful, professional, and made the process easy to understand. Gustavo Oliveira, the construction manager, was excellent. He was responsive, detail oriented, and made sure everything was finished to a high standard. Their support made the whole experience smooth and enjoyable. I am very happy with my new home.

The quality of the workmanship and the materials used are very poor. After 3 months of owning the house, I am still waiting to fix 5 issues. They don’t care, they don’t return your calls or messages.

If you are buying a house from Pulte finance it thru another mortgage company. We have always gone with rocket mortgage but decided to give them a try worst decision I ever made. They never communicated with each other and they had 5 months to get their crap together on the day of the signing of the house. They told us they had an issue with our paper work and we were told that it was a possibility that we were not going to get the house. After a month of dealing with them and resubmitting the paperwork again we finally got our house. Then while we are living in the house. We encountered some issues our garage floor had multiple long cracks. We submitted our concern online. The guy that shows up tells me settling cracks and he told us that’s natural and they will not fix that because it wasn’t a specific width and I was told to read the manual. Then the sprinkler system that they installed has a leak and I was told that they didn’t cover that and we had to fix that. ... More

Last minute change in closing costs to offering incentives to investors at 5.75 but making the investors that trusted the brand to pay for points at 6.5-6.75 rate is insane. Lost my trust in pulte . Never felt stressed in buying a home with any other builder like how I felt on this home. Prices do go up and down but if an incentive of interest rate1% less than what you offer to new investors to investors who have not closed, ethically what you did by not matching the rates is absolutely wrong

Pulte Mortgage lied about our rate, build quality is poor. Constantly need the warranty team to fix misc. issues.

We were blessed with a great team from Pulte. Starting from 1) the sales office, super helpful and down-to-earth Jennifer, to 2) the construction manager, Garrett, and his team of builders who put together a well-built house with minimal adjustments and finally to 3) the follow up agent after closing, Samuel, who is attentive with any needs and warrantees. Overall, this was a pleasant experience, just anxious about dealing with the HOA, our first time in Florida.

Excelent experience! Excellent attend.

We recently had the pleasure of working with Pulte Home Builders and could not be more satisfied with the entire experience. From the quality of the construction to the professionalism of the team, everything was handled with care and attention to detail. A special mention goes to Diana, who was absolutely outstanding throughout the entire process. As our advisor, she was knowledgeable, responsive, and truly cared about helping us find the right home. Diana took the time to understand our needs and guided us every step of the way with patience and professionalism. She made what could have been a stressful process feel smooth and enjoyable. We are thrilled with our new home and grateful for the support we received from Pulte—and especially from Diana. Highly recommend both! ... More

Not at this time.

During the final inspections of the house, be careful not to be touched by Isaac De Pulte in Tohoqua. He is an irresponsible person who promises to fix every detail in your house and does nothing. Be careful, Pulte. He should see these reviews and take action first. He is the customer.

We bought the big house (4360 soft ) in isles of lake Nona( more than $1 million .but after moving in we found lot of issues regarding bathrooms They missed towel rod, shower curtain rods, tissue holder, soap holder in all the bathrooms , lock handle inside one of the bathrooms to lock it inside , master bathroom door won’t close properly

Good experience with the construction supervisor Chris. He addressed the issues in a very short time and was very helpful and cooperative.

Great experience with the Sales Associate, James, throughout the entire sales process. Construction Manager, Darren, provided weekly updates regarding the progress of our house being built. Warranty Rep, Sam, has been very responsive. Experience with the Title Company during closing was a seamless electronic process. Pulte builds a quality home and satisfied with the entire process. However, not satisfied that cabinets and irrigation systems are not covered after closing. Also disappointed for homes that are over $600K you can only have a vinyl fence that looks cheap, become moldy and does not stand up to Hurricane force winds. ... More

It’s a very beautiful and quality house

Attempts to be a high quality builder and put customer concerns first but falls flat on the execution. Their website experience is a mess with multiple redundancies, the finance side of our purchase was a disaster with poor communications that impacted our closing date, and in terms of build quality- it is slightly above average. I am still waiting for warranty claims to be addressed after 3 months. They strive for excellence and have great staff that work hard but it falls flat.

Horrible, horrible,horrible,horrible, my 3rd home builder and it was the worst.. lesson learned will never buy a Pultie home again.

all my friends loved my new house

It is very concerning that you are making a big investment, there are not quality controls follow by Pulte to deliver a quality product. There are expectations that the client has to understand the issues, but it is hard to do so when issues are related to a lack of quality control procedures not been followed. When you see all the visible issues, you get really concerned about what it is hidden. There are big issues with the quality of the finishes and the quality of the materials used are questionable.

I am torn with this review. We had a horrible experience with the sales agent, Johanna. The entire process was extremely stressful. She was unprofessional and often times unresponsive. Once the contract was signed, we were lucky to even get a response. We were out of state buyers and came to FL to select our lot and home. Signed the contact and flew back home only to find out 1 month later that the lot we picked did not fit our home. Why did she not look at that prior to us signing??? She then said we had a few days to pick out another lot, but she was going on vacation and we'd have to decide by the time she returned. I wish we could have terminated our contract but we already got the ball moving for our move to FL. Since we couldn't fly back down to FL, we had to rush and blindly pick another lot (which we now HATE and would not have picked had Johanna had her facts straight while we were there). We ended up moving to FL before the house was done and stopped by the office to ask when we had to pick the color of exterior. Guess when we had until? THAT DAY. It's a good thing we stopped by because she never reached out to inform us of that. So again, we rushed to pick the exterior color, which in hindsight, I would not have picked. The garage color is lighter than what I remember. I sent Johanna an email in December to confirm the color. It is now February and she still has not responded. Not shocked. On the flip side, once we were done with her, everything went smoothly. Our construction manager, Johnathan, was amazing. He answered all of our questions and was always responsive. If it weren't for him, I would have given this 0 stars. Long story short - we had to settle on a lot that we are unhappy with and now stuck with. If Johanna is your sales agent, steer clear. If Johnathan is your construction manager, you'll be in great hands. ... More