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- Orlando, FL
Pulte Homes Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About Pulte Homes.
Read all 904 verified reviews from homeowners that built a new home with Pulte Homes in the Orlando area. Orlando homeowners have rated Pulte Homes an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Orlando Area
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Customer Reviews
Incredible from Start to Finish
- Brayonna F.
- Verified HomeBuyer
- September 26, 2024
- Mount Dora, FL
Our home was built with quality materials and top-notch workmanship. We are so grateful for the finished product, and the entire team that helped get us to this point. Our Easley model, with structural changes to add a Flex room and additional bathroom, was the perfect choice for our growing family!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The whole experience was great from start to finish
- Ievgenii K.
- Verified HomeBuyer
- September 26, 2024
- Clermont, FL
We had an amazing experience working with Sandra (sell manager) and Ryan the builder, and later on with Alex. All three were very professional and trustworthy. Fixing small and large problems immediately. And we had some large issues but they were fixed stress free. Awesome job, people! Love my new home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Model home disaster
- Marie T.
- Verified HomeBuyer
- September 25, 2024
- Apopka, FL
My mom bought a modeled at Winding Meadows in apopka and we received the house not in yhe quality expected. New flooring had paint stain, electrical wiring to the front door has issues, front porch pavers unsteady and coming apart, we contacted the office and the fix the issues. For the past 2 months, we received the water bill almost $350. When we investigated the issue further come to find out we are watering the HOA side of the lawn as well and that has a leak. There’s been issues after issues. It’s making it hard to enjoy this house.
Pulte Homes responded:
Hi Marie, we are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^TP
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 1
Make sure your Pulte house is perfect BEFORE closing!
- Richard B.
- Verified HomeBuyer
- September 24, 2024
- Orlando, FL
Don't close on a Pulte house if you have ANY outstanding issues! It is impossible to get them resolved after they have your money. We have been waiting 2 months for them to replace sod that was dead when we closed. They won't fix the creaky floor until our one year mark (or if they fix it now, they won't fix any more creaking caused by settling in the future). They claim all the uneven pavers on our lanai are "within tolerance". Ditto for the uneven floor in the kitchen, which had to be leveled by the flooring installers we hired after closing. We should have worried when the wrong ...
Pulte Homes responded:
Hi Richard, we apologize if you've been having a hard time getting in touch with our warranty folks, but we can help with that! Please send an email to customersupport@pultegroup.com with your address and contact info so we can assist. ^TP
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Responsiveness to requests is extremely slow
- Anonymous
- Verified HomeBuyer
- September 15, 2024
- Clermont, FL
Ask for the most recent HOA Bylaws and rules regarding Architectural Changes prior to making purchase. Inquire as to what the common charges cover and the amenities included, i.e. number of pools, tennis courts, playgrounds, etc. and the ratio compared to the number of homeowners in the community.
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 2
Alex R. is the absolute best in the industry!!!!
- Marcelo K.
- Verified HomeBuyer
- September 14, 2024
- Clermont, FL
My experience with Pulte Home has been great. Alex, the construction manager is ALWAYS available to answer questions, resolve any issues that come up and his work is perfect. Absolutely the best experience buying a new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Keep Looking!
- Anonymous
- Verified HomeBuyer
- September 12, 2024
- Kissimmee, FL
I am very disappointed and dissatisfied with the entire process with Pulte. The home was built in poor condition. I had to submit many warranty claims. They are responsive but considering i have only been in my house a month its horrible. At closing i was given keys that didn't work. I couldn't sleep in my room for the first week due to issues that weren't taken care of. Overall if you decide to go with Pulte please inspect and follow through. If i had to do it again i would not purchase with Pulte.
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^TP
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 3
Not much service after the sale.
- Anonymous
- Verified HomeBuyer
- September 11, 2024
- Saint Cloud, FL
Before you move in everyone seems very attentive. Of course all they are constantly asking you to do is give them a high score on the survey. Once you take ownership good luck getting any assistance with issues. I've been in my house 5 weeks and still have blue tape on walls for problems that have yet to be corrected. Text messages go unanswered. Scheduled repairs are no showed leaving me at home all day wasting my time. Master bath shower leaks water all over the floor. This is a known problem that they acknowledge that can be fixed. My question is why aren't you building it right ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 1
A beautiful, well-built house with everything you need
- Mario A.
- Verified HomeBuyer
- September 08, 2024
- Clermont, FL
I am happy with the location, the house is very nice and funcional. The quality is first class. The spaces are very good in the bedrooms, it has many closets to store things, the pool area is very good. The kitchen is beautiful with excellent space for living and cooking. Everything is excellent
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Loan will sold to the worst mortgage company
- Jonathan M.
- Verified HomeBuyer
- September 07, 2024
- Saint Cloud, FL
Home was not clean after closing; never received a welcome package with information pertaining to water, electricity, HOA, etc. Loan was sold to an extremely horrible mortgage company without notice.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Very good Home Builder, fast response for repairing some mini wear & tear after we move-in. sing.
- Michael P.
- Verified HomeBuyer
- September 07, 2024
- Saint Cloud, FL
I relocated to Florida from New York. The Pulte Home is the Ideal Home for living in with Love and Peace of our family to reside in. We will introduce our friends and relatives with Pulte Home when they want to relocate to Weslyn Park. Michael
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Don triste them to take care of the issues after closing!!!!!!
- Gabriel P.
- Verified HomeBuyer
- September 06, 2024
- Apopka, FL
The prop was was good in overall but don’t. Triste them if they say that they’re going to take care of any situation that it’s not good and they take you till the signing day, after that they will leave you with the issue and never answer or take care!!!! We have a big issue with our Ac unit, they promised to take care after the signing day, we was making following to the situation since 3 weeks before to the closing day. They never repaired before and they promised take care of it after the closing and they didn’t and never answer again!. Extremely hard to communicate with them, well ...
Pulte Homes responded:
Hi Gabriel, we apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Experience - Gonzalez Family
- Luis G.
- Verified HomeBuyer
- August 21, 2024
- Orlando, FL
We had a great experience. I would certainly recommend Pulte to others. Raymond, our construction manager, was particularly great. He was attentive to detail, listened to our requests, and answered all of our questions.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Expected more
- Anonymous
- Verified HomeBuyer
- August 13, 2024
- Orlando, FL
Construction manager communication was awesome and prompt response. Expected more from the community and base on the price tag of the houses they can do better on the gardens and the entire community look. Big mistake not having a community pool and club house, high price tag houses that doesn’t reflect their value, looks like another regular group of houses
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 4
Overvalued for the price
- Anonymous
- Verified HomeBuyer
- August 12, 2024
- Orlando, FL
We spent A LOT of money on our Pulte home and we've had countless corrections and fixes that have had to be made from the flooring and walls to the A/C. The warranty department has been pretty responsive to issues post closing and has done a pretty good job there, but our construction manager did not. We had a TON of issues to resolve just prior to closing and several had to be postponed until after closing due to lack of responsiveness in taking care of them in time. Worst of all we were lied to about being able to build a vinyl privacy fence. When we showed that it was not disallowed in ...
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ^TP
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
Poor finishing of garage and not trustworthy staff member
- Apurva P.
- Verified HomeBuyer
- August 11, 2024
- Clermont, FL
Finishing of my room garage was not appropriate. I found so many holes in garage and surfaces are uneven. Before closing I met ryan home supervisor. We found some small issues during inspection and he told me we will take care of everything. I request him to move outlet from bottom to top for TV. He promised us, he will definitely take care of that.It was very easy job. After closing of home I give him access of my home for few weeks to finish outlet job. After certain day he didn’t answer my call or text msg. He is lying to me and didn’t fulfill my request till today. Please advice everyone ...
Pulte Homes responded:
Hi Apurva, we're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 4
Trustworthiness 2
Responsiveness 2
Review for my 1st Pulte purchase
- Gabriel R.
- Verified HomeBuyer
- August 10, 2024
- Clermont, FL
We have encountered numerous issues with our experience, which has been disappointing. While there has been some response to basic warranty items, other promises remain unfulfilled. Some of the repair work is just not satisfactory. There is no quality assurance being done. We have been occasionally lied to leading to frustration and a lack of confidence in you. Although we remain hopeful that things will improve, at this time, we are not satisfied with the current state of affairs. We sincerely hope that these outstanding issues will be addressed promptly and that future interactions will ...
Pulte Homes responded:
Hi Gabriel, we apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 2
Pulte
- Anonymous
- Verified HomeBuyer
- August 10, 2024
- Winter Park, FL
New condo, and after two weeks of closing, major leak in the house required the builder to open up sheet rock and fix the HVAC leak. Mold has started to grow and we could not use the house for 2 weeks. No courtesy or compensation for the trouble caused. Horrible.
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ^TP
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 3
excelent
- Jimeno R.
- Verified HomeBuyer
- August 08, 2024
- Kissimmee, FL
Totally satisfied excelent xxx xxx xxx
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Ms.
- Fairolyn L.
- Verified HomeBuyer
- August 05, 2024
- Apopka, FL
This is my second new Pulte home and once again I’m very excited and pleased with my new home and community.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Andre
- Andre L.
- Verified HomeBuyer
- August 05, 2024
- Kissimmee, FL
- The real estate agent was excellent in his service (Mr. Chris). - The bank was very bad; they were still asking for documents on the day of closing (I don't understand). - The materials are by the type of property purchased. - The workmanship was not good, as we had flooding in the yard and alley almost every time it rained. We requested a solution, but nothing was done (we are worried that it might get into the house). - We have some minor issues related to painting, drywall, and electrical work, but they have not been resolved either.
Pulte Homes responded:
Hi Andre, we were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Great, depending on your construction manager.
- Anonymous
- Verified HomeBuyer
- August 05, 2024
- Orlando, FL
We went through multiple construction managers in our time building our home and it seems to really make a difference in the quality. One manager was more than happy to make sure the home was to our liking while the other provided resistance on almost every request we made. Things that you'd assume were standard.
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 4
Excellent Customer Service from our site supervisor, Vaughn, our warranty manager Rob, and their managers!
- Antoinette G.
- Verified HomeBuyer
- August 04, 2024
- Saint Cloud, FL
We had a couple of items to be addressed, they were addressed in a very timely manner and with great effort, professionalism and care for our needs!
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Great Quality Home From Pulte
- Cesar S.
- Verified HomeBuyer
- August 04, 2024
- Orlando, FL
Pulte wants every customer to have a great experience in the purchase of a brand new home. They go over and beyond for the customer
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great house, great location, great neighborhood
- Antoine H.
- Verified HomeBuyer
- August 03, 2024
- Orlando, FL
Overall the experience was extremely positive especially for first time homebuyers. The only complaint I had was the deadline process for inspections holding up the build. The initial projected date for close ended up being 5 months late due to forms needed by the city holding up stages of the build, however during that time the sales and construction teams kept in direct communication and made sure we knew what was happening at all points. Our construction manager Ray was an amazing communicator, and took the time to make sure we were happy with every single addition to the house. Couldn't ...
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
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