Pulte Homes Reviews in Palm Beach County, FL

Good customer service helped throughout the whole process. Buying a home was easy.

Our experience was very good since we started buying process with Peggy until closing at Pulte in West Palm. Also, services and questions, things to correct when we receive the house: Mark was 100% on our side. Now, Robert is doing also a great job.

Great community and location

Submitted review on google. You can copy from there

Couple things didn’t work when I moved in but Jesus and his staff were quick to correct issues but I love my house

They have a nice product looking forward to the new house.

The home buying experience was good my sale associate Dave was awesome. The only downfall was setbacks with home being built due to supply shortages and workers. I only wish I closed on time for the lower interest rate than 9 months later. I am overall pleased with my new home now.

Buying experience was great. Construction manager at the end of build was very responsive. Minor touch up needed with painting and caulking but over all we enjoying the new home.

Overall home buying experience was great.

The sales people and the professional crew were very responsive.

Great home in an awesome community!

Beautiful home, no amenities, low quality appliances.

Fabulous and well thought out designed units, superb quality and craftsmanship all wrapped up in one of the lowest price per square feet i have seen in South Florida. Pulte was extremely easy to work with and very responsive to our needs throughout construction and closing. Extremely pleased with my Pulte experience.

You have to fight to get things done after closing!!

Too many people to deal with. Should have a point person to coordinate. Also, were pretty responsive but did not like the immediate first response by the CM to an issue was essentially 'not our problem'. With no investiagtion., But they then came around to at least investigate.

Working with the front office (Peggy) to select and buy was a great experience. Also, dealing with the Construction Manager (Mark) was awesome. The process became much "less" helpful and "less friendly" as we moved in and during the first few weeks of transition

The builders team have a very good attitude and willingness to help

Still in the process of repairs completion

The salesperson, Zorinel was very pleasant and patient from the start. She did a virtual tour of the property even though the actual model was not actually available. She answered questions promptly and fully as much as she could. Even when she was transferred to another location, she made herself available to answer questions and concerns. Overall, a good experience.

The experience was great! The process seemed long but it was well worth it in the end. It felt like forever but on move on day, you will forget about forever. If you are building, just exercise patience during the process and understand that it will happen when it is supposed to happen. Now go ahead and take the risk, because I am telling you, you will not regret it.

Nick-Project Manager - was meticulous and very responsive and did everything in his power to make sure we were satisfied. Nick gets 5 stars on everything. Andrea - Salesperson - was very short and curt in her messages. Always assumed that she was right and rarely admitted fault particularly when she was wrong. She is also very afraid of picking up a phone to address an issue. She is too reliant on texting and never completes reasoning behind a decision. Strickly a minimal word and no assistance in helping the customer to understand her meaning or provide solutions. Just yes or no and after the initial negotiation strictly NO answers. She should not be in sales. Samantha - Sales Manager never returns calls even after multiple attempts. Never responded to letter outlining our concerns. Tony - Customer Service - Very honest and responsive. Great with making sure the job was done right and great with follow-up. Blair - Pulte Mortgage - extremely good about answering all of our concerns and very good about keeping us in the loop throughout the process. Pulte Mortgage has significantly improved since our previous experience buying our Townhome back in 2019. Rosario - Pulte Insurance - very informative and helpful. Made our decision easy. On a final note, we did not buy a 20' Townhome this time around. We purchased a Fox Hollow. Not sure how Pulte confused this, however we are not surprised as the communication between departments is non-existent. Fortunately, we know from previous experience that if you want to get something answered you must go directly to the person heading that area and it appears that no one communicates with other departments. ... More

Very good experience with the quality of materials, there was significant delays in the finalization but was during covid time

I honestly love pulte as a builder and their home quality. My experience with the sale agent Alex was great until the end when interest rate spiked up on us. So we as normal people would do, decided to shop around for the best rate. There was a back and forward with their lender and the outside lender when it came to the paperwork requirements. We thought it was a simple fix but after speaking to our sale agent, it’s like our back was against the wall trying to use an outside lender. I don’t regret pultes lender. They ended up giving us a credit and lowering the interest rate based on on my most recent credit score. We did not want any issues with the builder penalizing us on closing late fees. I think my sale agent was not too happy about that because he would mention he would look into something for us from his higher ups than never followed up if they could do something for us. His gift to us was Divosta bag with mini tools in it. I remember him taking a past customer a nice gift bag. My suggestion is if you’re going to use an outside lender, shop around early although, closing date may get pushed back several time on the builder end. Lack of material made it difficult closing on time. Right when we were going to sign our contract, they removed the refrigerator and washer/dryer out the sale price. It was a regret at the end for us because 2000 credit they gave us did not add up to the 6k we ended up spending on those appliances itself. The sale price was kind of high of course living in SFl and the current market. When we signed our contract, the bidding process was over for pulte. The structural we added were things we know we weren’t going to be able to do to the home later on. There are many designs that are considered an upgrade, there wasn’t any incentive at the time. If I could go back, I wouldn’t have added a corner lot since backyard is wide opened facing the street and HOA only allow bronze aluminum fence or privacy hedges. That’s something to think about if you’re big on privacy. Overall, the upgraded materials are great. The thermostat and bathroom basic are a little cheap to me. I love my built in kitchen and the appliance that came with it. There were small correction needed during the walk through. The construction manager was responsive and handled it as promised. The 4 star is the turn around time on closing turned out to be 6–8 months to 1 year and 1 month. I still recommend pulte to friends looking for new construction. ... More

Sales/builder teams were very responsive, helpful, informative and took pride in their work. All Pulte team members we engaged with were enjoyable to to work with.

The house is nice however we encountered a lot of problems throughout the process. The completion of the house took a lot longer than we expected and when we did the pre drywall walkthrough we were told that the house will be ready in 3 to 4 months after that. It took a little over 5 months! First we had problems with the sewage pipe that was installed too close to the sidewalk. They had to remove part of the sidewalk and the driveway to fix it . The driveway is still not leveled with the sidewalk after reinstalling it. Inside we still have tiles at the first floor that are not properly installed and nails sticking out of the carpet upstairs. The shower tiles in the main bathroom needs some caulking. The back door doesn’t close properly. After the issue with the sewer we didn’t pass the landscaping inspection because the plants were not the right size. That delayed the closing process. After we moved in we didn’t have internet for 3 weeks. AT&T didn’t install the cables properly so after numerous calls to them , to the Association mama , to Pulte …….. Dina they sent someone and fixed it. It took more than 3 weeks and it was a huge problem as we needed internet for business for school and for every day needs. So pretty much was a hurdle after another. The mortgage team was fantastic and very helpful and the closing process was quick and easy and great but the actual building and getting the house ready was very stressful. We waited so long and we were assured that the wait is for our benefit because we will get a house completed at the standards you pride yourself to provide . At this point we are a little disappointed. ... More