Pulte Homes Reviews in Palm Beach County, FL

The home buying experience was good my sale associate Dave was awesome. The only downfall was setbacks with home being built due to supply shortages and workers. I only wish I closed on time for the lower interest rate than 9 months later. I am overall pleased with my new home now.

Regrettable experience. Moved in 2 months ago and still have a laundry list of items they need to fix. Construction managers have no experience and hired trades don’t care about the quality of their work.

Very good experience with the quality of materials, there was significant delays in the finalization but was during covid time

Original closing date missed by 3 months, house still not finished when closed (window screens missing, trim paint not finished). Warranty is very slow to fix issues...waiting 2 months for homescreens. Had to pull credit 2 times because original closing date severely missed.

This is the second new home I’ve built, the first being with Toll Brothers. Unfortunately my experience with Pulte has been the polar opposite of Toll, and not in a good way. Countless delays, sloppiness in workmanship, post closing issues including paint, electrical and landscaping to name a few. Overall I love the house and community, however, the level of detail throughout the home has left A LOT to be desired considering the price we paid. My expectation was higher.

I honestly love pulte as a builder and their home quality. My experience with the sale agent Alex was great until the end when interest rate spiked up on us. So we as normal people would do, decided to shop around for the best rate. There was a back and forward with their lender and the outside lender when it came to the paperwork requirements. We thought it was a simple fix but after speaking to our sale agent, it’s like our back was against the wall trying to use an outside lender. I don’t regret pultes lender. They ended up giving us a credit and lowering the interest rate based on on my most recent credit score. We did not want any issues with the builder penalizing us on closing late fees. I think my sale agent was not too happy about that because he would mention he would look into something for us from his higher ups than never followed up if they could do something for us. His gift to us was Divosta bag with mini tools in it. I remember him taking a past customer a nice gift bag. My suggestion is if you’re going to use an outside lender, shop around early although, closing date may get pushed back several time on the builder end. Lack of material made it difficult closing on time. Right when we were going to sign our contract, they removed the refrigerator and washer/dryer out the sale price. It was a regret at the end for us because 2000 credit they gave us did not add up to the 6k we ended up spending on those appliances itself. The sale price was kind of high of course living in SFl and the current market. When we signed our contract, the bidding process was over for pulte. The structural we added were things we know we weren’t going to be able to do to the home later on. There are many designs that are considered an upgrade, there wasn’t any incentive at the time. If I could go back, I wouldn’t have added a corner lot since backyard is wide opened facing the street and HOA only allow bronze aluminum fence or privacy hedges. That’s something to think about if you’re big on privacy. Overall, the upgraded materials are great. The thermostat and bathroom basic are a little cheap to me. I love my built in kitchen and the appliance that came with it. There were small correction needed during the walk through. The construction manager was responsive and handled it as promised. The 4 star is the turn around time on closing turned out to be 6–8 months to 1 year and 1 month. I still recommend pulte to friends looking for new construction. ... More

I put a deposit down on my Spec home in December of 2021. The house had a completion time frame date of March-May 2022. During the time of the construction, I had several managers overlooking the project. The first one I never heard from, the second one I did speak with a few times. He told me what the delays were once May came and went. Around August, I was told the house was waiting on 2 things to make it complete. Around the the second half of August, I was told the missing items were in and installed so a walkthrough date and closing was set for September. I live in California so I have to travel 3000 miles to get to my new home. When I was in NYC en route to Florida,I received a call from a third site manager telling me the house is still not finished. Come to find out that there were 4 items not 2 that still needed to be installed. I continued my trip to Lake Worth to see the house. I met with the 3rd site manager Javier who showed me the house and kept me abreast of the progress to completion. He went out of his way to meet with me and walk me through the property. I really appreciated that. He has offered to come back and walk me through the house when I move there. He was very accommodating. I was able to sign what ever papers I needed to sign at Pulte's office in West Palm Beach, a day before I went back to California. I eventually closed on the house the end of September. As for my sales person, she always sent me updated photos and responded to my calls and emails. Very helpful when I was on site. I haven't had the change yet to utilize my new home yet, but what I saw was very nice. ... More

I must say the sales folks at the office were great. They walked me through the process great. However, during construction phase it became a crap show. They changed construction manager 3 times which significantly delayed projected closing time. I had to spend almost 6 months at an AirB&B because of it. no concessions, no apologies just business as usual. The material used for electrical and lighting were basic at best. You can tell they were trying to cut as many corners as they could get away with. For the money i've paid, surely deserved a better product.

Just not a good experience

Excellent salesman, good follow up and available for all the process including after closing. Regarding the house, the wait time was longer than we expected, but at the end the house is very good and all the little things were fixed.

I was extremely disappointed in the workmanship of the house, I question why there is clearly NOT a final checklist that someone reviews before a part of the house is ready. The garage floor is scratched all over and has holes in the cement, holes in the wall, the wrong paint on parts of the wall, glue all over the frosted windows, screws not screwed into the wall in the closet, chipped shower glass door, they never created the shower niche in the shower, and when i moved in the rug all over the stairs was dirty. The bottom line is that the workmanship was extremely shabby and often careless. NOT what I expected. ... More

Make sure all open items are completed before closing. My home closing was 8/31/22 and closet doors were not painted. Closet doors were taken out to be painted and still have not been returned. Bigger issue, AT&T can not hookup my Internet because of missing underground cable feeding my house. AT&T blames builder and builder blames AT&T. In any case it's been 37 days and still no internet service due to missing cable. This is unacceptable, and there is no other service provider available.

House is built. That's about it. Mail never registered address, internet utility missing and no observable progress to rectify the situation, generally good finishing on the house, but many obvious ones that stick out. Slow responses, still too many open and documented matters to address.

We had a great experience, especially dealing with Alex, our salesman. His follow up skills are great and he's always ready to answer questions and resolve problems, even on his days off. This was our second purchase experience with Pulte Homes and we're already planning a third one in the near future:)

From building the house to the moving day Pulte disappointed in every step. First house was delayed by 6 months from original closing month. Second during construction we requested many corrections - all were ignored Third when we moved in house looked like it was 20 years old not a brand new building. So many incomplete areas, dirty, not professional done touch up. The quality of all materials and the work is very cheap and bad done. Within first week we’re getting cracks and chips on all materials. Very disappointed with Pulte - if we could get full refund we’ll leave this house immediately. ... More

Pulte has nobody in charge of the construction of your home, there is no one accountable for the poor workmanship. The construction manager simply blames all of his mistakes on the subcontractors. Our construction manager lied about punch list items getting completed in our new home or used double talk, saying things such as "...that should get fixed..." In reality, Pulte fixes as little as possible for as cheap as possible. We know for a fact either the construction manager or CCM just removed the blue tape on some problems from the final walk through. The trades they send to fix punch list problems often say Pulte doesn't give or pay for the time to fix issues correctly. The CCM warranty manager will also lie to you and spend as little money as possible to protect the Pulte bottom line. After customers miss work 1-3 times to fix the same problem, they get worn down and give up. I will never buy another Pulte home, nor will anyone I can tell about this experience. ... More

Buying experience was great. Construction manager at the end of build was very responsive. Minor touch up needed with painting and caulking but over all we enjoying the new home.

The completion time was months out from what I was told which now I’m paying very high interest rate due to the builder delay . Electric is not correct , they also had the water heater running with no water causing the element to burn and we had no hot water ; the A/C apparently was installed incorrectly now has to be repaired possibly needing to open the ceiling - many other issues - too much to write and nothing comes from this anyway . They got their money then leave the homeowners to deal with their shoddy work. How this past inspection is beyond me. Horrible experience very expensive and poor craftsmanship!!!!! Should have backed out when I had a chance. So disappointed in DiVosta . ... More

Sales/builder teams were very responsive, helpful, informative and took pride in their work. All Pulte team members we engaged with were enjoyable to to work with.

Siempre contento rn mi nueva sass

Overall home buying experience was great.

When I started the process and throughout, working with Alex our salesperson was how you would expect from a National builder. He has been the only pleasant part of this experience. Our salesperson tried but could not handle the tasks of a construction manager and we closed on a home that was subpar at most. We were promised Tony our customer service rep would help us rectify the items not corrected. This has been the worst experience in the entire process. His arrogance and failure to understand how to speak to customers is worse than the actual items that were never addressed. Basic home security. My front door is not safe or straight. This was built wrong and needs to be redone! The items from the original punch list from a few months ago are STILL not done. The amount of days taken off work required to wait for workers to show up and still have no idea why they are there is mind boggling. Huge huge disappointment. Damaged tiles, damaged windows, a garage that is filthy and doesn't get cleaned because it was never finished. It goes on and on. Pulte / Divosta should consider addressing these items, especially the service, before customers take legal action. ... More

David was the reason we picked Pulte homes we were shopping around from Stuart to Miami and Ft Myers and he sold us on the Fields and help us through the process even post closing. I would highly recommend Pulte just because of are experience with him.

Timelines and quality are not as expected.

The overall quality of the home seems to be decent; however, there is a punch list of lingering repairs and missing items that has remained open for over 2 months. Contractors continue to show up at the home to take care of the issues but Im unsure how long it will take to complete all of them. This is all being done post closing at the builders request. After the 30 day walk through I communicated additional issues that have been noticed but I have not heard anything from the warranty team. Its a terrible practice to force homeowners to catch all the mistakes and unfinished items before the 30 day clock runs out or else your stuck taking care of them on your own. ... More