Pulte Homes Reviews in Palm Beach County, FL

I must say the sales folks at the office were great. They walked me through the process great. However, during construction phase it became a crap show. They changed construction manager 3 times which significantly delayed projected closing time. I had to spend almost 6 months at an AirB&B because of it. no concessions, no apologies just business as usual. The material used for electrical and lighting were basic at best. You can tell they were trying to cut as many corners as they could get away with. For the money i've paid, surely deserved a better product.

We were rushed into a quick closing and we do not presently live nearby. So far, we are simply dissatisfied with the warranty department and their inability to resolve urgent issues quickly. We had a flood of water come through the front door May 6, in a rainstorm. It’s rain season and this isn’t fixed yet. This issue has not been taken seriously as we thought it should have been resolved by the end of that week the latest. We would say that we have some lack of trust with Pulte Homes. As well, it’s difficult to speak to anyone without a message machine. That’s not working too well either. There is no comfort in waiting for a return phone call. ... More

some good and some bad.

From building the house to the moving day Pulte disappointed in every step. First house was delayed by 6 months from original closing month. Second during construction we requested many corrections - all were ignored Third when we moved in house looked like it was 20 years old not a brand new building. So many incomplete areas, dirty, not professional done touch up. The quality of all materials and the work is very cheap and bad done. Within first week we’re getting cracks and chips on all materials. Very disappointed with Pulte - if we could get full refund we’ll leave this house immediately. ... More

I put a deposit down on my Spec home in December of 2021. The house had a completion time frame date of March-May 2022. During the time of the construction, I had several managers overlooking the project. The first one I never heard from, the second one I did speak with a few times. He told me what the delays were once May came and went. Around August, I was told the house was waiting on 2 things to make it complete. Around the the second half of August, I was told the missing items were in and installed so a walkthrough date and closing was set for September. I live in California so I have to travel 3000 miles to get to my new home. When I was in NYC en route to Florida,I received a call from a third site manager telling me the house is still not finished. Come to find out that there were 4 items not 2 that still needed to be installed. I continued my trip to Lake Worth to see the house. I met with the 3rd site manager Javier who showed me the house and kept me abreast of the progress to completion. He went out of his way to meet with me and walk me through the property. I really appreciated that. He has offered to come back and walk me through the house when I move there. He was very accommodating. I was able to sign what ever papers I needed to sign at Pulte's office in West Palm Beach, a day before I went back to California. I eventually closed on the house the end of September. As for my sales person, she always sent me updated photos and responded to my calls and emails. Very helpful when I was on site. I haven't had the change yet to utilize my new home yet, but what I saw was very nice. ... More

Loan department is horrible! Had to go with my own lender because pulte never responded! Almost lost all of my deposit thank god i didnt, and they didnt want to give me closing incentives because i didnt use their lender! How if they never reponded at all.

Had two mayor issues within the 1st month. 1. Howling through the windows. If there is any wind outside, you hear a howling sound coming from the windows. Improper installation or manufacturing problems. Unknown. But windows will probably need to be replaced which is a mayor inconvenience. 2. AC has not worked properly since I moved in about month and half ago. AC tech's have been by the house twice and problem still present. Did not expect mayor issues like this from a new house. Maybe minor issues yes but not like this. Somewhat disappointed.

You will have to be on top of management to ensure any issues in the new home are solved. Months later, I am still waiting for items identified before closing to be even addressed.

Quality seems ok but issues take weeks to resolve. During the build hard to get a response as well. Home was overpriced based on the quality but we knew that would be the case for the area but still would prefer standard items just be included in the price vs charging triple for options

This is the second new home I’ve built, the first being with Toll Brothers. Unfortunately my experience with Pulte has been the polar opposite of Toll, and not in a good way. Countless delays, sloppiness in workmanship, post closing issues including paint, electrical and landscaping to name a few. Overall I love the house and community, however, the level of detail throughout the home has left A LOT to be desired considering the price we paid. My expectation was higher.

The overall quality of the home seems to be decent; however, there is a punch list of lingering repairs and missing items that has remained open for over 2 months. Contractors continue to show up at the home to take care of the issues but Im unsure how long it will take to complete all of them. This is all being done post closing at the builders request. After the 30 day walk through I communicated additional issues that have been noticed but I have not heard anything from the warranty team. Its a terrible practice to force homeowners to catch all the mistakes and unfinished items before the 30 day clock runs out or else your stuck taking care of them on your own. ... More

The project manager has been excellent. The person from the title company was great. The communications between your companies was not good . The mortgage company was like dealing with a used car salesman and a combination of a government office.

Some amazing people working for Pulte, including our construction manager Dimitri and Zorinel our sales consultant. Both were and continue to be responsive and made the experience straight forward. Some aspects out of their control but they genuinely are great to work with. Original estimate for move in was Oct-Dec, moved in officially in April. Which is going to end up costing an unbearable amount of money with the interest rates increase, no one’s fault who we worked with directly but no way can we give 5 stars all around knowing it’ll hurt us in the long run in probably high 5 or 6 figures worth of interest. Some minor issues after move in with warranty on certain appliances, sanitation not being picked up correctly, USPS not being able to set up our address for first 9 weeks. And although everyone wants to assist, two of these issues are still ongoing. I’d chalk this up to a major concern so far we have on the after sales process of a new home with Pulte. A few small craftsmanships issues as well, one of the numbers of our address posted on our house fell off the other day, it was glued on although there are clearly holes made for drilling. ... More

Both sales and construction people had very likeable personalities. However, sales person was not clear (misleading) on some items, both financial and scheduling. It appears they said what you wanted to hear. Construction manager was not forthright on issues and scheduling. Attention was not paid to details. Some items installed incorrectly or sloppily were overlooked. Some items paid for were just not installed by COE. Construction manager pushed all items which should have been dealt with by COE onto the Customer Care manager. It took Customer Care months to deal with numerous issues, most of which were identified at the walkthrough before COE. ... More

Good relationship and interaction with the builders specifically Mark/Vitor.

Very disappointed with the amount of issues that the home had since moving in, and the amount of time it is taking to get these issues addressed and resolved. My closing date was 11/15/19, and as of now (1/08/20)I still have approximately 20 items on my list that I continue emailing to your team on a weekly basis. Quite a few of these issues were pointed out prior to moving in, and did not get addressed at the time. Anderson has been proactive with trying to help to get issues resolved, however most of them should of been resolved prior to closing.

There were many things that could have been done better in the home. It was not cleaned before we moved in. The cabinets don't work in the kitchen. The pendent light fixtures are not wired correctly. We had to purchase new outlet covers because they were broken.

The folks at the Mortgage application and Title company, both which are with Pulte Company names are functional robots. They are friendly and got the job done but beyond that...you should have the privilege of seeing for yourselves.

AC stopped working one day after moving in, electrical outlets keep tripping the breaker,damaged title and grout issues, and still unresolved issues

Everyone promises to follow up during the building and closing process but they won't. I had to call to follow up every step of the way even when they promised to provide updates.

It is not a quality builder

House lacks attention to details. Many things in the house have poor craftsman ship. Seems like Pulte developers were more interested in making sure they finished the houses before schedule to get a return on their investment. Rather than take some extra time to make sure everything was up to par for the homebuyer. Paint drips and poor quality paint job all over the house. Nails sticking out of the carpet in every room. Which I had to take up upon myself to hammer down so my 2 year old daughter would stop stepping on them. Cabinet drawer front panel fell off in kitchen. Bathroom molding poorly installed. Sloppy cocking job along molding. These are a few things we noticed living 3 weeks in the house. ... More

If you are using your own title company the experience will be very taxing. The closing coordinator for Pulte was a nightmare. I received 5 different closing dates which made me jump through hoops on my end and not one phone call or email was returned by the senior closing coordinator. It was stressful. I was also promised a faucet upgrade and was told it was ordered and that never happened.

This project was significantly delayed which caused me to incur significant additional costs.

Original closing date missed by 3 months, house still not finished when closed (window screens missing, trim paint not finished). Warranty is very slow to fix issues...waiting 2 months for homescreens. Had to pull credit 2 times because original closing date severely missed.