Pulte Homes Reviews in Palm Beach County, FL

The 5 star review for responsiveness goes to our warranty manager for his professionalism and hard work to get all our issues fixed. However, buyer beware. They rushed us to close on home that was not completed. Only gave us 17 days to notice for closing instead of at least 30-45 days. The quality of workmanship is subpar. Our punch list continues to grow with issues we are finding after closing.

We have a long punch list that needs to be addressed - some noted prior to moving in and some after. Pulte employees are very nice, but the lack of response to addressing the issues is growing increasingly annoying. Product is decent but recommend not closing until 100% satisfied with product.

Cheap material are used to build the house with a lot of defects, which took 2 months after closing and not yet completed. The process is a joke with LIES . They will rush you a date to do the walk and rush you a date for closing. My suggestion is that DO NOT TRUST THEM !

Timelines and quality are not as expected.

Zero Customer service once you close! they only care about the sale and not the customer.

A terrible experience. More than a month has elapsed since closing and there is no internet service to the unit we purchased. We were sold a "smart house" but there is no access to internet. Very frustrating and totally inexcusable. Someone has dropped the ball.

Just not a good experience

Pulte has nobody in charge of the construction of your home, there is no one accountable for the poor workmanship. The construction manager simply blames all of his mistakes on the subcontractors. Our construction manager lied about punch list items getting completed in our new home or used double talk, saying things such as "...that should get fixed..." In reality, Pulte fixes as little as possible for as cheap as possible. We know for a fact either the construction manager or CCM just removed the blue tape on some problems from the final walk through. The trades they send to fix punch list problems often say Pulte doesn't give or pay for the time to fix issues correctly. The CCM warranty manager will also lie to you and spend as little money as possible to protect the Pulte bottom line. After customers miss work 1-3 times to fix the same problem, they get worn down and give up. I will never buy another Pulte home, nor will anyone I can tell about this experience. ... More

Matter was immediately brought to attention of warranty staff still awaiting solution to intolerable situation.

The Sales Consultant was very professional, knowledgeable, courteous, supportive, kind, and encouraging from beginning to end, which is why I moved forward in purchasing the home at Preston Square. I had issues with Pulte after I paid my deposit. I began the loan process in September and CLOSED in February!! What a nightmare! This will be in a different review... The lure is the $10,000 towards closing cost and the nicely decorated/staged models which hide the inexpensive features of the home. The lot came with a $3,000 premium and behind me is a car impound business. Upgrades inside the home are overpriced (i.e., the kitchen faucet, cabinets, kitchen/bathroom cabinet hardware, stainless steel appliances, etc.,). They chose the least expensive appliances by Whirlpool (the refrigerator very small, no deli cabinet, to name a few; turntable inside the microwave has not worked after only two weeks). The refrigerator moves forward when opened. The toilets do not seem to be of standard size, they seem smaller. I have a light bulb in my living room! There is no light fixture. I had a walk through on 2/13/2020 and by the time I closed on 2/19/2020 repairs had not been made. It took almost a month and there are still a few repairs not made (understandable) due to the stay at home order for Coronavirus. The Customer Service Representative is very professional, providing updates via text message or phone calls. The community itself is inviting. Beautiful, neat and feels like home until you get close and you notice the grass and trees are dying. This is now home and I hope that Pulte will fulfill their warranty obligations and service agreements. ... More

The completion time was months out from what I was told which now I’m paying very high interest rate due to the builder delay . Electric is not correct , they also had the water heater running with no water causing the element to burn and we had no hot water ; the A/C apparently was installed incorrectly now has to be repaired possibly needing to open the ceiling - many other issues - too much to write and nothing comes from this anyway . They got their money then leave the homeowners to deal with their shoddy work. How this past inspection is beyond me. Horrible experience very expensive and poor craftsmanship!!!!! Should have backed out when I had a chance. So disappointed in DiVosta . ... More

I would not recommend Pulte Home due to the lack of communications between departments.. Important issues were not solved prior to closing and had to close with no hot water and a filthy home.

HOA representatives say one thing on the phone and another via email. Horrible customer service. Non responsive and very cold and they have no empathy for any issues that arise for a new home owner. If I knew what I was getting into I would have never purchased a property with Pulte.

Product not delivered as promised, material used very bad quality for high price paid, this makes me think buying an old charmed home and do updates my self

Regrettable experience. Moved in 2 months ago and still have a laundry list of items they need to fix. Construction managers have no experience and hired trades don’t care about the quality of their work.

When I started the process and throughout, working with Alex our salesperson was how you would expect from a National builder. He has been the only pleasant part of this experience. Our salesperson tried but could not handle the tasks of a construction manager and we closed on a home that was subpar at most. We were promised Tony our customer service rep would help us rectify the items not corrected. This has been the worst experience in the entire process. His arrogance and failure to understand how to speak to customers is worse than the actual items that were never addressed. Basic home security. My front door is not safe or straight. This was built wrong and needs to be redone! The items from the original punch list from a few months ago are STILL not done. The amount of days taken off work required to wait for workers to show up and still have no idea why they are there is mind boggling. Huge huge disappointment. Damaged tiles, damaged windows, a garage that is filthy and doesn't get cleaned because it was never finished. It goes on and on. Pulte / Divosta should consider addressing these items, especially the service, before customers take legal action. ... More

I’m disappointed with the way certain things were done in the home. Everyday I’m finding more and more things that weren’t done correctly