Pulte Homes Reviews in Punta Gorda, FL

We had a very good experience working with sales, construction management and home care representatives. They were all very professional and responsive during the build process and managing the limited number of post closing issues. The quality of workmanship & materials were pretty good given the dynamics of the local housing market supply/demand, supply chain issues and labor availability.

everyone from start to finish was very professional and great to deal with.

Building a new home in SW Florida in 2021-22 was a challenge to say the least. The housing market was overheated, building supply costs were overinflated and labor was in short supply. I was about to give up on our dream to build in Florida when I discovered the Pulte community in Babcock Ranch where I was able to build a house to my specifications on a lot I desired and all I had to do was agree on the price. Although the price I paid was high it still provided a great value for the money compared to the other builders and communities in SWFL. If it wasn't for Pulte I would still be living in Texas. Throughout the process everyone from the Pulte team was very helpful and friendly - sales, design, construction, closing and warranty. Being 1500 miles away in DFW I was concerned about my inability to monitor the construction process and enjoy the experience of watching our new home go up. Tanner, Blake and Steven kept me up to date on the building process through bi-weekly and adhoc conference calls and provided pictures of the progress along the way. Blake and Steven were honest about the market conditions and the challenges they faced with completing construction within our original window. But I feel they never stopped working for me to meet their commitments. We have been in our new home for 45 days now and we absolutely love it. As with every construction project there are going to be warranty items that need to be addressed. Dan is our customer care manager and he has done a great job of knocking out our punch list and getting contractors in to compete the required actions. Dan's communication and responsiveness throughout the warranty phase has been stellar. I have no regrets with our decision to move to Babcock Ranch and build my Pulte home. Although there have been some challenges along the way, I am very satisfied with my Pulte experience. ... More

Customer centric. Flexible. Teamwork. Efficient.

The buying experience went very smoothly. The sales group is very organized and responsive. Only concern is there is not a clear definition of what the developer, Kitson group, planned for common areas. This part of the process should be improved upon so Pulte sales group can be clearer in addressing the buyer concerns. I believe the fault lies with the developer not the pulte sales group.

I found Pulte to take customer service seriously. That is not to say that there are not issues given all the various trades involved along with supply chain restraints. We had an awesome Construction Manager that communicated both good and bad news regularly in regard to the homes progress. Other members of the Pulte team from the sales office to the warranty folks made us feel we were their priority. I am glad we selected Pulte as our builder and would use them again.

I would like to say to others that are new buyers, remember that you are buying a new house and there will be issues to deal with such as paint touch ups-replacing a piece of tile. But what ever it is, Pulte Homes will be there to make it right. Bottom line, Pulte Homes are the best builder in southwest Florida.

First, I want to say that Tyler, the sales person we worked with at Pulte, is amazing! He represents Pulte very well and should be commended for all of the work he does. Even though he works for Pulte, he also does right by the home buyer, which was greatly appreciated. He was extremely helpful from the minute we met him and was always willing to answer our questions, send us pictures and help mitigate any concerns we had throughout the build. I also want to say that the mortage process was very easy and working with the Pulte Mortgage Team made things work seamlessly. As far as the workmanship, there have been several issues that could have been completely avoided had there been better oversight during the build. Because of the pandemic, there have been challenges with delays in materials and a shortage of skilled workers, which I completely understand, but there was very little supervision of the various tradesmen throughout the build. From initially putting the wrong trusses on the house to realizing that most of our impact glass windows have scratches in them but only after they were installed, led to an initial unnecessary delay and items having to be repaired after closing through the warranty department. With regards to Pulte’s warranty department, Matt, who we have been working with, has been amazing and has been making sure that all of the items needing repaired have either already been done or are currently scheduled to be completed and we only closed a month and a half ago. I do want to say that if we had to choose again to build with Pulte or another builder, I still would choose Pulte. We know that building a new home during a pandemic has come with many challenges for all builders and Pulte is no exception. We absolutely love our new home and would recommend building with Pulte to anyone. ... More

I expected building a new home to be very complicated and frustrating. Pulte, however, walked us through everything so easily! Even though we were out of state, I always felt I could reach out with any questions or concerns I had. I love the quality of my new home and haven’t had any problems bigger than minor, easy to fix, flaws. I highly recommend Pulte to everyone I talk to about my experience.

We find minor blemishes in the new house we purchased. Which would be nice is to be able to report such conditions in a systematic way using a web application with a way to comprehend the estimated time of a fix. This would minimize customer anxiety of anticipation.

Everything was great with the purchasing experience. The company used for the HOA is completely unresponsive and it is very unprofessional.

The Pulte experience overall was really wonderful. As a first time homebuyer I felt every single person I interacted with that works for Pulte was patience and answered all of my questions and really supported my experience. The area where I felt could use some improvement is the workmanship on small details. To be fair we purchased a home through a pandemic but the home was turned over to us with a lot of small details that were not done well or done incorrectly and as stated we purchased our first home and expected something closer to being done “perfectly.” They will come back to fix these little things which I am so happy about. I would still recommend Pulte to all my friends and family. ... More

Great design lots of options.

Poor communication/workmanship needs to improve

First off, the people that work for this company are great. The responses I get and the customer service have been wonderful. That said, if I could do it all over again, I would purchase from Lennar or DR Horton and save 60 thousand dollars. The home is of the same quality as the other builders in my neighborhood but you pay for the Pulte name. Here are just some of the issues I had upon moving in. AC duct work in the attic was never hooked up to the vents in some areas. I’m missing insulation in some parts of the attic. The built in stove was never wired in and I had no way to turn it on for 2 weeks. The refrigerator water line was never connected prior to closing. I am missing an exterior electrical outlet by my front door. Several cabinets are damaged. The weather stripping around the front door and garage entry door is missing in places and I can see sunlight coming through. These are just some of the issues. Like I said at the beginning, the Pulte team is great and as a former DR Horton owner I appreciate good customer service. The overall home product is no better than the other builders and you are only paying for the name and the reputation Pulte had years ago as a premier builder. ... More

My overall experience was good. I am sure just like every other builder issues come up. I was not a fan of our construction manager as nothing seemed to get done until we closed and I started dealing with the Warranty manage. Dan has been amazing and I cant say enough about the help he has been. He truly cares and tries to resolve everything as soon as possible.

Fit and finish poor would be a dream house if fit and finish had of been half decent

Construction Supervisor Matt was always responsive to email and phone questions. Kept us up to date regularly. His walkthrough was thorough and educational. He gets our top recommendation.

Our experience with all Pulte employees has been great. The salesperson, the interior designer, the construction manager, and the warranty service coordinator have provided excellent service. They were friendly, responsive and effective.

We purchased a spec home and we love it. There are certain things we were unaware of that we may have learned had we engaged prior to breaking ground. Fortunately, most we can live with. One thing I highly recommend is not to put the microwave above a gas stove. When cooking with gas the microwave is too hot to the touch to use. Steve was great. Very knowledgeable, kind, considerate, professional, available, timely. Working with Steve, I felt he was striving to give me the best quality build in a home you could get. I understand what he deals with on a regular basis and not one problem was insurmountable for him. Christine was the best. I felt she always went above and beyond with all of our needs. She kept us so well informed with phone calls and text messages whenever she had the information we asked for. She was responsive on her days off, which exceeded our expectations by far. I feel that she may have handled things for us that were not up to her to remediate. She is definitely who you want on your team for an extremely important job, such as building and investing so much into something that is everything to us such as our home. ... More

Thank you to everyone from Pulte who helped us through this process!

it's been a good experience - all the way from shopping, through purchase. some minor issues but being handled very well.

Great quality - long delays though

Overall im realy pleased with the quality of home. To me the hip roof over concrete construction feels like the rock of gabralter floors ,doors showers everthing seems solid n smooth. All mechanical stuff functions well . I still believe the large price increase from January 2021 up to November 2021 was out of line almost 80k . Swimming pool is beautiful n solid follow up from pool company terrible . Babcock ranch is amazing place done by engineers n good people. The tiny bike path road in front of my house is absolutely silly n was givin little thought considering the great engineers around here. It should be widened by 5 ft on the away from houses side especially for any potential emergency vehicles trying to get to patient . Fabio our field manager was excellent. I would definitely recommend Pulte. ... More

The home is wonderful. Very happy with it. Pultes sales agent did not do the best job keeping us updated. Working on getting several things on the punch list fixed. Still waiting on the correct light fixtures in 3 bathrooms and a light in the fourth. We are very happy with the construction manager. He communicated with us and was helpful.