Pulte Homes Reviews in Punta Gorda, FL

We closed on 6/20/2024, but sadly there are still some issues to be resolved regarding our build and repairs.

Sales rep and construction managers were great with communication. Finance in CO not so much (multiple handoffs, missed call, unanswered questions but no show stoppers). After closing customer care could be more responsive and and verify unconfirmed appointments. Overall very happy with process and product.

Overall experience up through closing was fairly positive. For a production type home ,Pulte does a good job. But every new home always comes with some after-construction issues. While Pulte goes out of their way to promise that these mostly minor issues will be promptly dealt with, in reality their response to rectify these issues has been less than promised. It seems that once closing is completed they just dont care as much. It's been more than 2 months since we closed and we're still waiting to hear from them on when these issues will be resolved. We've called, emailed and texted numerous times but still no response. Buyers will be encouraged numerous times to respond to ratings requests and told that these are very important for employee ratings satisfaction evaluations. My recommendation is to tell them that once all issues are satisfactorly completed, only then will you respond. Otherwise you have no leverage ... More

Push to get us in by year end left some items unfinished or rushed.

Still waiting 1 month later for items found after closing.

Overall good experience. Somewhat difficult to make changes during purchase.

We struggled with turning on some essential utilities such as Internet, Gas, problem with dish washer. We still have major issues with sprinkler system leaks that wasted thousand of gallons of water, a front window does not shut, no hot water to our laundry machine. It is difficult to contact Pulte home warranty team. However, the house itself is pretty solid against IAn storm, just 2 of our roof ridges were blown and a few minor items outside the house.

All in all the experience was good. This is a second, eventual retirement snowbird home. The communication was ok but I did not push. Closed in June and will not return to the home until this winter. Can’t speak on workmanship because we have yet to spend a day there. Construction managers were very knowledgeable, sales rep was great

makes no sense teh master bath desing

Overall we’re happy with our home. The process ended up taking 4 months longer than they told us it would when we signed the contract but it was during the Covid supply chain period so I’m guessing most of it was out of their control. They were good about providing updates along the way and being responsive. When it came time to close, as with most new builds I think, there were quite a few things that weren’t up to par. We made the mistake of closing anyway instead of forcing them to fix them first and now we’re 6 weeks into being here and most things still haven’t been fixed. Our AC didn’t work for the first week we lived here (and we have an infant and live in Florida). The master shower doors didn’t line up or have a seal at the bottom so water just flowed onto the floor. Some cabinets in our upgraded kitchen still had raw, unfinished edges. One cabinet had a hole in the front where a screw had gone too far. A lot of stuff like that. And then there were 25 other minor things on top of that. Overall we’re happy with the home but not thrilled about the condition it was delivered to us on closing. ... More

Overall nice constructions although a little shoddy on some things (crown molding, paint, pavers, etc.) also, some of materials used are of the lowest quality (switches, outlet plugs, bath fixtures). Warranty department is also slow to respond and requires multiple phone calls/ emails to get a response (if they respond at all).

Bad customer service with loan processors construction manager good customer service good sales fair

Design studio experience was very stressful. Two things. One. some options that were available were not discussed. Second, it would have been a much better experience with the design center to have at least 24 hrs. to change some decisions. or add some options.

The builder, his construction manager and his warranty team were very responsive to any issues that arose during the building of our house. Unfortunately, we had some subcontractors whose work was well below average, specifically the painter and whomever installed the duct work. The painter left many drips imbedded in our grout and the baseboards are a mess. Three ducts in our house contained styrofoam that prevented the fans from working properly. 30 days after closing and our kitchen cabinets still need trim work that should of been installed at closing. All the other contractors performed quality work. ... More

Over all a poor experience. It started with the sales consultant who is less than forthcoming in regards to the contract we got to point where we were going over everything and she said I’ll just email the rest. It’s a standard contract included in the contract without any discussion appliances and window coverings what we should’ve done, sat there until it was done, and everything was clear. Construction manager was very attentive and helpful. However, the final product had that fell off within a week and was missing a plug in the kitchen required carrying out the brand new tile which is still not replaced and we closed on 3/1 The closing people wanted to rush the closing and my wife had medical issue that we had to postpone it for week and it was like the end of the walk we’re not showing up for walk-through. Did they bend over and change it to customer service for me I would not recommend or buy another Pulte home. ... More

House could have been cleaned up inside and in garage prior to move in. House number fell off and I had to glue back on

My rating speaks for itself.

We purchased a spec home so we will Half to upgrade appliances as we go, they were the low end KitchenAid. The final closing could’ve been a lot more organized as far as utility hook ups ,trash containers delivered ,code for the gate. All this took time, and I feel it should have taken place at the time of closing and receiving your keys. Steve. and Jose, the two foreman communicated well with us.They’re very best to get the punchlist taken care of before Taking possession. Some items did not get done due to parts availability, etc., it will be taken care through the warranty department. I feel that for the price Of the home the quality of appliances and fixtures would’ve been a better Quality. ... More

During the building process, communication was inconsistent with our project manager. We would have to bring up items several times before they were corrected, and some were not corrected. The last week of building was chaos and items were still being completed the day of closing. I know it is difficult to find quality sub-contractors and that is the biggest complaint. Detail work is poor. Each sub that would come in would damage something the previous sub did and we have a lot of bumps and bruises that are still not fixed after being in the house for more than a month. Ultimately we are happy to be in our house and we know we will love it, but for the price, there should be MUCH better attention to detail. ... More

We do realize that this is a difficult time for builders and staff considering the supply chain issues; however communication, timelines and follow-through has been an issue.

Zane made the whole experience a great one so did the title company. He was always responsive to texts and willing to help. However, I was delivered a house with some issues, which I believe is unacceptable. When I reached out to Pulte, they had people over within 2 weeks to take care of the issues.

Need to have more attention to detail.

I love the home, but the purchase and move-in was torture. Many things were a problem. It's been a month and most are fixed but some are still pending. Even so, I hear that other builders are worse. So, in comparison they might still be one of the top builders.

The process of purchasing a Pulte home was fairly easy. The process outlined in the Pulte videos was not followed at all. The walk final through went great, but the amount of re-work required is unacceptable. Pulte needs to do it right the first time.

I was expecting more in the finished product with Pulte. Maybe it is related to the subcontractors in our community, maybe the process. We still have unfinished punch out work that is yet to be completed after 90 days post closing. Moreover, I have 2 cabbage/Sabal palm trees that have died and was told that Pulte does not warranty landscape trees/scrubs nor does the company that installed them. The trees should have lasted more than 90 days. Very disappointed in their answer to a defective tree.