Pulte Homes Reviews in Punta Gorda, FL

Tyler, the sales rep was wonderful. He helped us figure out the home options we would like and is very good at his job. The home was completed in a timely manner, and the overall workmanship was very good. Everything was going well until the end of the build. There were SEVERAL issues at our final walkthrough, and this was addressed with the project manager BUT nothing was fixed or corrected. We were assured by the project manager that everything would be taken care of, but when we moved in, the garage door opener didn’t work, the garbage disposal didn’t work, the ice maker did not work, the oven and microwave didn’t work, the painters did a terrible job( painting over switch plates, floors, tile, clumps of paint in places,etc), tile still needs to be acid washed, and framing in some rooms needs to be corrected. We didn’t expect things to be perfect, but we didn’t realize it would be this bad. Angel, a Pulte representative, is helping us now with all the corrections necessary. ... More

The Sales People need to care more about their customers and treat them with respect. Our Building Manager was Great he always put our needs first more employees should be like him.

Pulte does build a good, well-designed home IF the field team has adequate labor & with time to do it right; materials with ability to refuse to install damaged materials i.e., we have multiple, 40+ chipped tiles installed, trim pieces 1/2" short plugged with globs of caulk, paint splatter and droplets all over floor, paver stains, paint on sliders, slider tracks filled with mortar/debris, etc.). A lot is asked of the site team and my impression is that it is all about delivering it to closing even if it is a rush job. I liked and trusted the site supervisor, but it was a series of challenges he had to face to get materials & labor coordinated & communications with the future owners. Now we are on to the multiple post move in 30 day "cosmetic" issues and thus far it is not going well, one vendor out of 4-5 has showed up on the date schedule, so another day sitting around for nothing. ... More

dealing with Pulte Mortage was a PAINFUL experience... would NEVER go through that again. We are extremely disappointed with quality of finish work... drywall and paint work shows little focus to delivering a quality product. Looks very rushed.

Overall I’m pleased with the new home but certain things should have been done prior to closing. Certain paint did not match in some spots. Still waiting on the stainless steel refrigerator and it’s been almost 2 months.

The homes are built so fast that there is limited quality assurance: heat pump not wired correctly, sewer line blocked by construction debris, lawn sprinkler control faulty, paint and drywall residue on floor tile, seal around front door has a gap that sunshine can be seen through and the list goes on.

The home we moved into has a lot of issues that could be avoided with some extra care during construction of the home. We found several floor tiles cracked or chipped. We also found, after being in the house for a month, that good workmanship was lacking in many cases: painting spills and misses, door weathstripping ripped, cracked pavers with a lack of paver sand and lanaii that should have been cleaned. There was also a cracked window glass and a shingle has already blown off with only wind below 50 mph. What would happen in a hurricane is a question mark. We have contacted Pulte warranty to address these issues and have waited a week without even acknowledgement of our call. This is clearly not acceptable. We feel taken advantage of at this point. ... More

Throughout the purchase process, there were problems at every stage. Some highlights… *Sales* - did not review all the features available for structure (must select at contract) and we missed out on features we wanted and were told we could select at design. Also were sold features that were not possible with our HOA, resulting from incorrect marketing descriptions. Was fortunate to receive a credit for the inconvenience. Promised a lot by sales, and only delivered on some items. *Build* - several supply channel delays from groundbreaking to closing - lintels, trusses, hurricane windows, HVAC… all the delays resulted in higher mortgage rate. Pulte however did honor original purchase price of home. Also was credited for items they couldn’t complete in time, such as epoxy flooring in garage. *Closing* - estimated to actual date was 60+d; Pulte Mortgage very aggressive and nagging tactics when informed we had a better rate with another lender. Delayed bc of HVAC and Pulte was accommodating with rescheduling new closing date as we were from out-of-state - one of the few positive experiences. *Quality* - have a long punch list of items that were not complete by closing, reported by inspector or detected homeowner post move-in. The list keeps growing. A couple of major items that the warranty contact wants to camouflage instead of remediate (bow in exterior wall and ceiling). First warranty repairs in a week and we’ll see how the handle the repairs. Several neighbors also having quality issues with Pulte (mold, landscaping, attic condensation, cracks, pavers settling, …) and others have started arbitration. Neighborhood has also changed or delayed publishing development plans. What once was a beautiful view of water and green space is being replaced with new residential units (greed). So much for that hefty lot premium. HOA does a terrible job of landscaping maintenance and managing their vendor BrightView. Our neighborhood is full of weeds and landscape that needs pruning. This is not Pulte’s fault, but I would buy in a different neighborhood and do my own landscaping instead of paying for shoddy work. While we love our home, it’s because it is our forever home and the final step on our road to retirement. We customized as much as we could with Pulte and have enhanced our home after closing to make it ours. We have amazing neighbors and a great community. Based on my experience, I would hesitate to recommend Pulte. ... More

Ray was understanding of our concerns

Kitchen cabinets (dark blue) show lines and are not contructed properly. The contractor agreed to replace a door and to date (six weeks) this has not happened. A dent was noted on the microwave door and this was agreed to be replaced at time of closing and this has not been completed. Electrical outlets installed improperly and crocked and these have just been corrected after six weeks. Upgrades for appliances like washer and dryer, two drawer dishwasher and refrigerator were not offered. The siding was installed crocked and this was noticed by us, and not the builder - this was corrected. When we were told that there may be a leak in the water pipes between our home and neighbors and reported it to the customer service who sent a plumber out and plumber determined no leak, we were sent a bill - how do we know that there is NOT a leak until we ask for a plumber. The problem noted was poor drainage between homes which we had already reported before closing. Overall, we were disappointed in the homebuying experience and the quality of workmanship and choice of appliances. In a few years, we will probably need to replace with better quality appliances even though we got upgrades. ... More

The ratings speak for themselves.

The joy of moving into our brand new "dream home" was short lived as we walked in to find pieces of insulation on the cooktop, dirty sinks and tub, dirty cabinets and windows. There was paint everywhere...on virtually every floor, outlet covers, towel bars, light sconces, etc. Caulking left a lot to be desired as well. Several doors rattle when closed and 1 door misses the strike plate entirely. The master bathroom plumbing backed up within the 1st couple of days (there was a spray paint cap in the drain line somewhere between the master bath and the clean-out). There were other issues as well such as gaps in molding and blue tape still stuck to issues that were never taken care of. Certainly, not a good first impression. Our punch list is over 170 items and still growing. Hopefully, all of the items will be taken care of and one day our "dream home" will truly be move-in ready. ... More

Most recently your contractors were plugged into my electric to use it as they worked on the new build next to me. I discovered that in 7/5 when I was outside. We closed 2 months early on the house, which was a mess and the internet was not working and I still don’t have the pool heater working. My pool company/cleaners said the heater is not holding pressure? that has to be addressed and we were just able to move into the house 6/20 bc we were not expecting to close early and we have jobs and so on and I had a June water bill of 235$ with no one living in the home. Which leads me to believe my outdoor water spout was being utilized for the new construction next door as well. With all of the rain the pool company had not been putting water into the pool so I’m not sure why my first water bill would be 235 and yes we paid 135 bill as deposit to water company separately. Apparently this goes on and neighbors that I spoke to about it said it goes on all the time. But it’s stealing, which is a crime so I’m not sure how it can just go on. I had other experiences along the way, some were good and some not great. To be expected. Overall I would never again do business with a company who steals from people who are buying homes from them. ... More

We have had nothing but issues since the initial walk through of our home before the actual closing. We still ave items on our punch list still not completed after a month from the closing date. We have had dates for repairs which were cancelled. our oven did not work. The electrician came and discovered it was never hooked up to the electric pane box behind the microwave. The microwave was damaged. It was replaced with a different cheaper model than the original. t The first time we went to use the oven we noticed a chip on the inside door. We have now requested a new oven. Still have not heard when the replacement will come. We ordered flood lights be put at the rear of the house at the time of purchase. These not installed and were on the punch list. After one month they were finally installed but not with the flood light bulbs. I was told the bulbs would be installed - Still waiting. We had an upgraded kitchen put in. A couple of the cabinets are not installed properly and is missing screws in the hinges. The lazy susan in the corner cabinet does not turn properly. A date to repair these problems was scheduled and than cancelled. We are now scheduled for Dec.5th. We have damage to the wall in our kitchen. the repairs were scheduled and then cancelled. We now have been rescheduled for Nov. 30 for the repairs. We are very unhappy with the way all warranty items and additional prepare requests have been handled. ... More

We have been very disappointed in the final workmanship in our home. We have November 1 scheduled for the fixes so we shall see. Additionally, we do not have the right appliances in dryer, refrigerator and others. Our order was cancelled when I called last week. Also I would have purchased more items if it had been clear they were structural but was told it was design meeting. So Pulte could have made even more money.

This is our second Pulte build the first one was great. The second one left us least impressed between water issues and drywall splitting and the lack of care when finishing the home. We spent a lot of money to have a beautiful home and as we walk through the home everyday it just feels like everything was rushed and issues were overlooked.

We love the design and structure of our house. Unfortunately, the finish quality leaves a lot to be desired. Pulte pushed us to close, but when we moved in the house was not complete, and there were many issues. We initially had a list of 20 items that had to be either completed or fixed. Stupid things that should have been caught, like the hole in the ceiling above the front door where a light should be, another huge opening in the garage ceiling because they did not give us an attic access cover, no power to the dishwasher, no water line to the fridge, a crooked window that won't open properly, stucco and paint all over the roof shingles from overspray and on and on. We continue to find new things every few days. No pride in workmanship. I would be embarrassed as a tradesman. They are responsive and working to get things repaired, but everything has to be scheduled weeks out now. Horribly sloppy workmanship. They create a mess and then just leave it for us to catch. Quality control is out the window. We moved from out of state, so we could not be around to catch everything. Our "final" walkthrough was rushed, and even the things they pointed out did not get done before closing or us moving in. Do not close until you do a thorough and complete inspection. ... More

I closed on my Edgewater property on May 9. I am still waiting for the painters to paint the concrete wall that patch a hole in the garge and a baseboard in the kitchen and a slider to keep the guest bedroom closet door in place. I waited from 1-4 last Friday and one person came out and glued the house back on my house for the second time. The grab bars I was promised were never installed in my shower either. I am 81 years old. i have to go over to my daughters house to shower. This is ridiculous and unacceptable!!! My project manager has not contacted me either like the warranty dept. promised. ... More

Closed on my home in March. Multiple issues with workmanship and missing items. Everyone says they are going to rectify the problem, but all I get is multiple lies and put off. My advice is not to close on the home until everything is satisfactory. They say they will come back to fix the problem but never do.

Although PGP Title is separate from Pulte Homes, the experience with them started the home buying experience on a bad note. The individuals we dealt with were incredibly unprofessional and borderline rude. The folks we dealt with at Pulte Homes were nice for the most part but also unresponsive at times. The quality overall has been a bit of a disappointment. There were numerous things left undone at close that we are still trying to get taken care of through their warranty team. It's exhausting having service people in and out; often times showing up unannounced. This is our first home that we built, so maybe some of the items on the punch list are normal but a lot of it appears to be just subpar and rushed workmanship. ... More

Be aware of options you pick. You have to pay extra for almost everything to get a decent home. The walk through was a joke. Also they do not hire skilled people (probably because of Covid) I have been here two months and still have issues, especially my daughters home next door. Floor plan is nice. I cannot write a great review when there was so many issues after moving in.

The process was good from the sales(Chip was great), design(Don't remember the lady's name but she was great), and build(Blake was good). Unfortunately due to us having COVID we were unable to do our walk-through so there are a few things not done. Now the home is done and we have been waiting approximately 57 days for a short list to get fixed. I have taken time off of work twice to meet the warranty guy and contractors at the house. He has been a no show twice...and miraculously the four or five contractors that were schedule also couldn't make it. I am supposed to meet him today on my day off...and have texted him twice with no response. Unprofessional, extremely inconvenient for my family, and simply uncalled for. Not Happy with warranty. ... More

Made a list of repairs with Builders during walk through 2 months ago which they promised to fix but have only fixed one MINOR issue. There is very little communication. Once you close with Pulte, they forget all about you. The warranty department is no better. They set up appointments and when service arrives, the repair man doesnt repair the issue that the appointment was for.

Sales and Mortgage Teams were the most helpful, and without them I would have rated 1 star or less. My home was not even complete by closing date, that was over a month ago and I still don't even have my refrigerator. Too much to list, but wouldn't do this again.

I was told all issues would be taken care of before closing. They were not. I have been here a month and am still waiting