Pulte Homes Reviews in Punta Gorda, FL

Experiences already sent into Pulte survey. No response from Pulte. The warranty manager is working on getting things done. We will see how this works. The house was not done "before" we moved in. It should not have closed. There were about 50 to 60 items either put in wrong, done, poorly or not done at all. Quality is not a word we would use for Pulte.

Quality Assurance after the build was non-existent, many of the problems caught by me should have been caught during the final QA such a gas leak discovered by the gas company after I moved in, front door improperly cut around door lock, garage door that would not close, no HVAC supply in one of the upstairs bedroom closets, paint, plaster and grease all over most of the window frames, paint all over interior door hardware and switch and outlet plates. I really have no confidence in any of the inspections performed by Pulte.

We have had several issues immediately after buying, several cracked tiles noticed it appears Installed this way and tile chips, uneven floor with dips, cracked driveway pavers. Quality of kitchen cabinets is poor, had warranty work on cabinets and when they put the doors back they are now uneven, And draw keeps falling off track, Incorrect spacing of wires for tv wall hanging. Dripping gutter, house lacked final cleaning with dried grout or caulk on floor and very difficult to get off. Dripping kitchen faucet and loose bathroom faucet handle, loose entryway door step paver. Crack in garage floor. We could keep going but I think you get our thoughts. ... More

Initial delay in the lot being released resulted in a 100% increase in the price for that lot. Disclosures of requested information was incorrect; we purchased the home and lot “virtually” due to the pandemic. This service was offered to us however the Builder (or builder representative) was not prepared to handle that as inquiries that we made were incorrectly answered. We did not realize this until after the closing when the obtrusive noise from a “commercial chiller station” was evident (not only outside but INSIDE the home as well). We inquired of this prior to the agreement being signed and were given misinformation. The “Pre-signing” walkthrough was done in a rushed manner and when we asked for items to be addressed we were told to go through the “After sales Construction Manager” (Angel); we (and this house) were not given the service or attention to detail that we should have been given. Multiple turnovers of Construction Managers for the build of our home resulted in copious amounts of oversights. For example: we were never given a “pre dry wall walkthrough”, incorrect color grout throughout the entire house, incorrect kitchen island cabinet installed, unfinished walls in “high” areas that we may not have noticed except for the fact that we utilized a ladder (by unfinished I mean missing Sheetrock, thus holes in our walls), kitchen backsplash tile was not installed prior to our walkthrough and was installed only after we mentioned that it was missing, the lanai frame, screens and door installed crooked and misaligned as if the installer had no experience, the lanai door appears to be a castaway as it does not fit and is missing parts, finish paint over the stucco (outside) was never completed and then covered up with mulch, clothes dryer vent not installed, dishwasher not working, electrical circuits “trip” constantly, trim work left uneven and unfinished (again resulting in holes in the walls in those area), paint on walls and trim work left with large “clumps” of residue visible, multiple sheet rock screws visible, dead bugs in the light casing in the garage, inside doors installed crooked and misaligned, outside door requires forced pressure for the lock to engage and conversely necessitates a forceful “tug” to unlock from the outside, 95% of door jamb plates are too large for the cut out that was made (ridiculously sloppy looking), multiple scratched windows, unfinished shower drains, uneven tile work in bathroom showers, uneven and unfinished tile work in kitchen and bathrooms, scratched hardware, incorrectly installed cabinets, inconsistent landscaping as compared to the immediate neighboring home (which is also a new build, same timing as ours). Unfortunately this is only a partial list of items that are to be dealt with. Despite this list the Customer Service Construction Manager (Angel) that we are now working with is trying to make this right for us. Although we are constantly reminded that his work load is large and contractors are busy. Our question is “How could Pulte stand behind the work and close on this house in the condition that it is in”? It is dishonest, disgraceful and lacking integrity. We were cheated out of the experience that we deserved and were expecting. ... More

We are so disappointed with our Pulte experience. We have had to submit multiple warranty work orders for items such as the guest bathroom exhaust fan vent was not connected to the outside of the attic; the closet doors were hung crooked; paint splatter spots on the tile floor, on countertops, and on the trim; chipped and lipped tiles, and missing grout - still not resolved; the island countertop has a scratch across the entire surface - still not resolved; the fiber optic cable for internet is not properly connected to the house - the cable currently runs across my lawn and my neighbor's lawn; multiple stained and chipped pavers by the front door, in the driveway, and in the lanai - still not resolved; no hot or cold water at the water pipes at the pre-plumbed outdoor kitchen (they suspect the pipes are crushed under the foundation - still not resolved. Just today, two of the scheduled vendors to address the paver issues never showed up. ... More

Poor quality of vendors used, and warranty process falls on the homeowner to turn into the general contractor to handle the vendors for repairs.

What a horrible experience dealing with Pulte and its representatives as a whole. Between Tim, Andrew, Cindi, Kathy, Josh, Bryan - You all took away what was supposed to be an exiting chapter in my wife and my lives. We were not in a rush to close. YOU rushed this closing because all you care about it the all mighty dollar. It started with the Mortgage company. ZERO communication until Fridays at 6pm to tell us lies and make us think we would not get the house and little to no explanation. We didn't get final approval until a day before closing. This alone cost us $5721 in additional rent because we couldn't give our 60 day notice in time. You should compensate us for that. We would also get "change orders" multiple times via email. No call to explain what or why, but we were expected to sign them so you could keep the process moving forward. You lied on the advertising about the home stating the lanai would be caged in. That cost me $1478.68 to have completed (You gave me $500 off the price of the house) You changed the seller concession so many times i don't even remember what it ended up being, but i promise you it wasn't the amount we agreed on when you accepted our offer. Lets get to the final walk through before closing. Damaged cabinets, damaged microwave, chipped tiles, holes in walls, scratches in the glass. Your attention to detail is unacceptable and we were told we were too picky. You didn't even send someone out to replace the damaged cabinets. They were mailed to our house and I installed them. The power washing company was supposed to have already been there the day prior. They didn't show up until after we closed and then wanted to use our water to do it when it should have been done when the water was in your name. We were told we would have paint for every color interior and exterior only to find out the painter in the area took them and tried extorting us to get the paint. On the day of closing, when we arrived home for the first time, we were greeted with wet paint on doors, the cleaning crew spreading dirt and dirty water through out our new home. (Made them stop and leave) No internet and no solution to get it working. My wife and I had to go on a scavenger hunt to find the garage door openers and manuals for all the appliances. It's a shame you don't care about the people who help contribute to your 15.6 Billion in revenue almost 3 Billion in profit! Congrats! ... More

We closed on our home 12/30/2021. There is a myriad of issues with our home. The warranty department is overloaded with other homeowners with issues. One of our neighbors has been dealing with the same issues for over a year. John, head of SWFL Pulte warranty, says they have 47 people working in warranty. I suggested that Pulte hire more construction managers and better contractors vs. trying to deal with quality issues after. Why? Because the warranty people doing the warranty work are also subpar. We've built multiple homes, and the honest truth is I would never buy another Pulte home. We now have help with an attorney (provided by Microsoft, my employer), file a complaint with BBB, and also lemon law re: a $5k pool heater that has never worked that the contractor refuse to replace. ... More

I can’t even begin to waist anymore energy on Pulte, worst experience ever. Don’t even consider using Pulte. I am so disappointed in everything especially looking back at all the red flags. I’m embarrassed.

We live in an area with many options for builders and we chose Pulte because of the salesman. He will ignore you after you close. He/ Pulte will push you to close before your house is complete, then persuade you that small issues can be fixed later under Warranty. Much of my street share the same complaint about this builder. They will send their mafioso warranty guy who will deny everything but the most obvious repairs needed. Even then, our "project manager" denied flooding around the house is a problem. A surveyor told us the grading is wrong, but when Pulte looks at it, they told us it's not a problem. Our warranty guy stares at doors that don't close, window frames that aren't square or sealed, horrendous stucco and drywall slops that don't look finished, window gaps that let hundreds of bugs in, and he'll say, "That's normal in Florida." Our garage door was opening on its own (due to a neighbor sharing the same signal on their fob), our AC is not working, fire/ smoke alarm goes off in the middle of the night, windows are still missing child safety locks 100 days after closing. These are safety concerns and they'll book repairmen who won't show up or claim we're not home when we are. No one wants to say it, but Pulte bullies their tradesmen and repairmen not to admit what all our "lying eyes" tell us: the house is shockingly sub-par in standards, with the cheapest or recycled parts, and many parts of the home remain unfinished after moving in months ago. Advice: always get an independent building inspector's report BEFORE you close. Get your builder to fix everything BEFORE you pay them in full. They are not trustworthy or prompt once they have your money. ... More

Pulte used cheap broken or bended wood (worse than the piece from trash can), and use bended metals all over the house (I have a lot of pictures), the distances between wood and metal frames are so far away, the house at most can last for only 10 years and the kitchen cabinets may fall off any day because there were very a few supporting wood and a few small nails put on. I could not lean on some walls because it moves, when I walk on the upstairs the items on the table are shaking. Pulte set closing date without complete the installation, without any mirror installed, missing shelf and drawer. Pulte did not install items as showing in catalog during option selection, so the upgraded cabinets has already cracking and fall off in 3 weeks. The warrantee service was so bad. They never returned the phone call. Whenever owner report a issue, the warrantee representative do not even look into the issue but block you right by saying "misuse by owner so Pulte will not cover it". Pulte installed shower door with chips and I notified Pulte within 2 weeks. Pulte would not replace it or compensate and only sanded and smoothed it. The cabinets under vanity was damaged by water. It was soaked and a lot of bubbles appeared. But Pulte did not want to replace it and they only covered with vinyl film without paying compensate. The warrantee service said it is owner's fault and Pulte was doing my favor. Only a few days, every toilet, vanity, kitchen sink were plugged. A fire alarm outlet was right on the highest point above stairs. If owner need to change the battery, owner need to hire a professional to use 25 feet tall ladder with a great danger. The warranty person said everything was tested and worked perfectly before closing. I think they were telling a big fat whopper to fool me. At mean while, the 3 of the 3-way switches were not connected; the stoves, and two stove burners were not connected; the all covers of the burner had caps causing red flames; the dishwasher water inlet was not connected; all the hot water inlets were not connected for showers, in laundry room, in kitchen and for all vanities. Being kind to Pulte, I agreed to let them closing with missing mirrors and missing parts in refrigerator. However, I am available any time also I give the construction manager the garage door opener to enter from garage. However, Pulte did not call me to notified me and broke-in my house from sliding door. Then they left the door open and all the parts for the lock fall on the floor. The construction manager David Strongin is the rudest person. David yelled at me repeatedly saying "we can only fill in the hole with caulking, but we are not going to replace it". He tried to bully me because I am a single, minority, elder woman. The side panel is for hold the weight not for the look (microwave will cover it), so I argued with him about that, then he rudely lift his arm and point to the door and saying "get out! Otherwise I'll call the police". He yelled at me whole time when he talked to me. He acted that he had power over me and he was the king. It's obviously an attitude of discrimination toward me over gender, age and race. I can't tolerate the way he treated me. I haven't met anyone treat me like this since I came to the U.S. over 20 years ago. It makes me angry and I have to complain this to Pulte. Pulte should have trained their employee to obey the law and not act like this. During the hurricane, the shingls on my roof fell off in the hug of amount. This didn't happen on my neighbor's house or some only have very few piece. I called Pulte and reported incident, but no one answered my calls. I have to repair it by myself. I used to bring friends to buy Pulte homes (two of my friends have bought and one of them was totally disappointed with the quality after closing). I have to tell the truth to my friends when they come to do the house searching about the poor quality and bad warrantee service of Pulte. ... More

Pulte DID NOT follow their own guiding principles: “Do the right thing”; “Compassion for the customer” or “Care about quality”. They bullied us into closing on a house that was Not “Complete, Clean or Move-In-Ready” They switch out appliances selected and paid for to lower level brand. A house that should look new looks like a 20 year old resale due to chipped floor tiles, chipped drywall corners, scratched doors, dented and gouged baseboard and trim, window, door, electrical and plumbing issues, too many more list.

Terrible experience, total nightmare, many many issues..