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- Tampa-St. Petersburg, FL
Pulte Homes Reviews in Tampa St. Petersburg, FL
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What Tampa St. Petersburg Homeowners Have to Say About Pulte Homes.
Read all 411 verified reviews from homeowners that built a new home with Pulte Homes in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Pulte Homes an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Tampa-St. Petersburg Area
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Customer Reviews
Structure looks good and plan too
- Hema S.
- Verified HomeBuyer
- January 20, 2022
- Tampa, FL
There are few issues like Since we chose platinum package we have chosen vinyl but there is a gap between vinyl floor and the door frame. Drive way bricks not properly arranged. Also the closet racks all rusted the day we move in. Still following up for the replacement. Someone came to touch up that's what we need. Garage was not placed properly I see the bolt placed on one side unsupported and door hanged somewhere. Guest restroom water clogged within a week. Title floor filings coming out now itself.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
Rushed work.
- Veronica T.
- Verified HomeBuyer
- January 19, 2022
- Zephyrhills, FL
The process with the building of the home went extremely well. As It is my first new home I didn’t know what to look for as far as detailed work. After moving in which is hard to get done, we started to see things that didn’t stand out or thought would be an issue became one, the tile, the grout was not cleaned properly off some of the tiles which is now dry therefore now as to be scraped off. The lanai post as an opening which was never corrected, granted it’s very small however still noticeably, the window in the bathroom has grout on the glass on the outside which is not easy to scrape ...
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Numerous Quality Issues
- Joseph V.
- Verified HomeBuyer
- January 13, 2022
- Wesley Chapel, FL
Our home had many delays which I understand is out of the builder’s control to a certain extent. But the quality of the build is sub par - there were many issues we found at our closing walk-through that took months to be addressed. Also, some of the materials, such as the paint, are very low quality. Our appliances have dents in them and most of the sod laid in the yard was dead when they laid it. Communication from the builder is not at an acceptable level. I will never build a Pulte house again and would not recommend anyone else.
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 1
Pulte Homes - Before closing everyone was so eager to help in so many ways.
- Carl M.
- Verified HomeBuyer
- January 12, 2022
- Land O' Lakes, FL
Before closing everyone was so eager to help in so many ways. After, it was rather difficult to get anyone to help until Dave came into the picture a month later. Things are starting to move now.
Total Score 5
Quality 3
Trustworthiness 3
Responsiveness 3
Punch list
- Andrew S.
- Verified HomeBuyer
- January 12, 2022
- Tampa, FL
Multiple issues too long to list. Still working on punch list. Ridiculous
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Pulte Homes - Crooked walls, AC undersized, yard floods, dead sod, the list
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Land O' Lakes, FL
Crooked walls, AC undersized, yard floods, dead sod, the list could go on forever.
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 3
Issues all over the process and it continues
- Anonymous
- Verified HomeBuyer
- December 03, 2021
- Tampa, FL
It’s okay not a good experience for a first home buyer
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 2
Pulte Homes - The communication through the entire process was fantastic.
- Michael B.
- Verified HomeBuyer
- November 30, 2021
- Apollo Beach, FL
The communication through the entire process was fantastic. From when we first visited the site and toured the models right to the closing on our villa. We were living in Connecticut through the whole process and had to rely mainly on e mails and docu signs to handle deposits, loan process, and building progress. Everyone we worked with were helpful, patient, and answered any question we had for them. It made the long distance a non issue. Excellent people!!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Pulte Homes - I want it to be known that my review is being written in a world
- Edwin C.
- Verified HomeBuyer
- November 30, 2021
- Zephyrhills, FL
I want it to be known that my review is being written in a world devastated by the current climate of our nation and world as it relates to COVID related issues that either slowed down and/or played a role in some of the poor craftsmanship of the house and closing process. So with all that being said, our construction manager was extremely responsive and fixed issues rather swiftly. Overall the experience was swift, transparent, as well as very detailed in regards to what we were getting. Delays and cleanliness of house upon closing left a lot to be desired, but again, we understand the ...
Total Score 3
Quality 3
Trustworthiness 5
Responsiveness 5
Pulte Homes - I am very disappointed with the warranty department
- Claudia B.
- Verified HomeBuyer
- November 30, 2021
- Wesley Chapel, FL
I am very disappointed with the warranty department
Pulte Homes responded:
We're sorry our warranty response hasn't been satisfactory, and we appreciate you bringing it to our attention. If there are unresolved issues that we can assist with, you can always reach out to us at customersupport@pultegroup.com.
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Pulte Homes - Great team to work with, very responsive and staying on track.
- Karen C.
- Verified HomeBuyer
- November 30, 2021
- Wesley Chapel, FL
Great team to work with, very responsive and staying on track.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 4
HAVING TO CLOSE BEFORE HOUSE WAS FINISHED
- Fred G.
- Verified HomeBuyer
- November 24, 2021
- Zephyrhills, FL
READ THE CONTRACT BEFORE YOU SIGHN
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Pulte Homes - Pulte homes is a tremendous company, and my wife and I are proud
- Zachariah G.
- Verified HomeBuyer
- November 23, 2021
- Seffner, FL
Pulte homes is a tremendous company, and my wife and I are proud owners of a Pulte home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great customization! Build early!
- Melissa H.
- Verified HomeBuyer
- November 03, 2021
- Land O' Lakes, FL
Thankfully we were able to sign and build our home before the prices went up on lumber and materials. They were very efficient getting what we needed and communication was top notch!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Pulte Homes - From start to finish of the entire process was made seamless
- Senbayir K.
- Verified HomeBuyer
- November 03, 2021
- Wesley Chapel, FL
From start to finish of the entire process was made seamless through the professionalism and attention to detail from the entire Pulte group.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good communication, some excellent employees
- Jamie F.
- Verified HomeBuyer
- November 03, 2021
- Tampa, FL
It was a very good experience for our family.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Beautiful and high quality homes
- Daniel L.
- Verified HomeBuyer
- November 02, 2021
- Zephyrhills, FL
Beautiful and high quality homes
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Everything was simple along the way.
- Anonymous
- Verified HomeBuyer
- October 28, 2021
- Seffner, FL
Every step of the process was easy and streamlined. Customization options were pretty good, and any time I had an issue with something, it was already being addressed.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good communication throughout the process.
- Farrukh K.
- Verified HomeBuyer
- October 28, 2021
- Seffner, FL
I had really good experience after the purchase too. Did get a lot of help with many minor things from Michael and the build team.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
You move into unfinished house with a lot of issues. Then wait a month for someone with no experience to come and fix things.
- Pavlin N.
- Verified HomeBuyer
- October 27, 2021
- Wesley Chapel, FL
I would want them to stop by my house and see the “finished” house and not the model before they decide to work with Pulte. I would also want them to know the quality is really bad and the experience is just mind blowing.
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
My Third New Home; Pulte Worst Experience Ever
- Andrea W.
- Verified HomeBuyer
- October 19, 2021
- Zephyrhills, FL
Pulte is a cookie cutter homebuilder. Please do not expect to make any changes, even with a change order. Three days after I put my contract in, I wanted to put in a change order for a screened in lanai. I was told I couldn't, because the order had already been submitted to the county. I am still without screening for my lanai (the housing industry is booming in Florida, it is difficult to schedule the work or get a response). My experience was and still is very stressful (ongoing issues). I am still trying to get items up to par. They push closing because they are schedule driven. ...
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 2
Loved working with JILL JONES & SHANE here at the villas of Apollo beach FL
- Jaime G.
- Verified HomeBuyer
- October 19, 2021
- Apollo Beach, FL
First time home buyer and absolutely loved the experience Jill made the buying process a breeze and was super transparent and great to work with.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 3
Pulte Homes - I have issues that I submitted weeks ago and no responce yet,
- John R.
- Verified HomeBuyer
- October 18, 2021
- Valrico, FL
I have issues that I submitted weeks ago and no responce yet, now i'm going to resubmitt them, if you want me number 9735581800
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 1
Delays...
- Anonymous
- Verified HomeBuyer
- October 12, 2021
- Tampa, FL
Our home was 6 weeks delayed which was very hard since we were moving out of state and had sold our old home 4 weeks prior to closing. We've been in the house for over a month and punch list items are still not completed. The day we closed we came to a home that was full of workers, no supervisor and no deadline. The walls were still being painted 3 days after closing. We were unable to fully move in and settle which with 2 children and pets and working from home situation while coming from out of state was a nightmare. Very dissapointed.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 2
Not what was promised.
- Christine B.
- Verified HomeBuyer
- October 12, 2021
- Land O' Lakes, FL
My project manager did a great job communicating with me during the build process. However a week before closing we were assure things would be fixed by closing and they were not. Then we were assured they would take care of it while we were in the house. When we followed up we were told we had to put in warranty tickets. Now we've been in the home two months, our doors are not aligned, tile is crooked and chipped, and my floors are not level.
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
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