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Pulte Homes Reviews in Tampa St. Petersburg, FL

What Tampa St. Petersburg Homeowners Have to Say About Pulte Homes.

Read all 373 verified reviews from homeowners that built a new home with Pulte Homes in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Pulte Homes an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 3.9 out of 5 stars in Tampa-St. Petersburg Area

373 Reviews in Tampa-St. Petersburg Area

Ratings by Category

Overall 3.9

Quality 3.7

Trustworthiness 3.9

Value 3.8

Responsiveness 3.7

Pulte Homes in Tampa-St. Petersburg Area

View Homes

Customer Reviews

My Experience

  • Anonymous
  • Verified HomeBuyer
  • March 02, 2023
  • Riverview, FL

Our closing date was 4 months later, causing huge financial burdens especially during these tough economic times. No real sense of urgency from our multiple project managers due to us having two different PM's during this process. I wasn't confident in the finance team and their knowledge of the type of loan we have. Once we moved in, we noticed some issues; did the maintenance work orders and still waiting for one that's been open a bit at the week period. Low and behold, our warranty manager is now no longer with the company, and we have to work with someone else. Been waiting for the deed ...

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ^TP

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Good and bad

  • Ryan S.
  • Verified HomeBuyer
  • January 02, 2025
  • Tampa, FL

You only find what you dig up. Mortgage experience was beyond awful. The only good thing was the incentives. Thank god my servicing has been transferred. Pulte Mortgage is AWFUL. After taking items apart for home improvement, boy the things I found had me disappointed. Overall, the home is in good shape, but it is a traditional home built in scale.

Pulte Homes responded:
Hi Ryan. We are so sorry to hear that you had a disappointing experience working with Pulte Mortgage. If there is any additional feedback you would like to provide or anything we can help address, please email us at customersupport@pultegroup.com. Thank you. ^AF

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 3

Not the quality we expect for the price we payed

  • Anonymous
  • Verified HomeBuyer
  • February 03, 2023
  • Land O' Lakes, FL

To many things wrong at closing for the money we paid. Shotty workmanship on alot of different trades within the home. 6 weeks after move in, many of the fixes we have requested are still not fixed. Pretty obvious the trades do not care your home. Trying to get in and out as fast as possible. If they don’t have a part to something, they just leave it as is and move on to the next job. No accountability on the subs, the Pulte project managers need to do a lot better job holding the trades accountable. This is definition of over promise and under deliver.

Pulte Homes responded:
Hello, we are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP

Total Score 2


Quality 3

Trustworthiness 2

Value 4

Responsiveness 2

Bad craftsmanship & over priced upgrades

  • Dante E.
  • Verified HomeBuyer
  • June 29, 2021
  • Wesley Chapel, FL

The upgrades are minimal for the price you pay. The Team clearly is interested in volume over quality. Have already had multiple service calls for tons of minor things. They have been resolved but just a hassle. Also have a major drainage issue on both sides of my property as well as both sides of my neighbors do as well. Common issue in the community however they are laying down drainage is terrible.

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home. If there is anything we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Quality and focus on details. STAY AWAY FROM PULTE MORTGAGE!

  • Robert K.
  • Verified HomeBuyer
  • May 29, 2021
  • Riverview, FL

Overall quality of material is cheap. Sub contractors do very minimal to pass. Paint overspray on new LVP floor. Scuffs on new LVP floor. Paint on outlet covers. Hard chunks of plaster under carpeting. Finish on garage floor poor quality. New home we has to spend a month cleaning due to above issues. I can see the joint lines on my ceiling. Pulte Mortgage...worst experience EVER and we have built 6 new homes over the years. JOB site supervisors...EXCELLENT, great to work with!!!!

Pulte Homes responded:
While we are happy to hear that your job site team was wonderful, we are disappointed that you have experienced concerns with your home since moving in. We would like to help address these concerns and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of the unresolved concerns along with your address and contact information. Thank you. ^AH

Total Score 2


Quality 2

Trustworthiness 2

Value 4

Responsiveness 3

Poor quality workmanship

  • James F.
  • Verified HomeBuyer
  • February 03, 2021
  • Wesley Chapel, FL

I’ve purchased 5 new homes. Pulte has been the worst in initial quality.

Pulte Homes responded:
We are sorry to hear that your Pulte home is the least impressive of the new homes you have built. If there are any unaddressed concerns that we can help with or any additional feedback you would like to provide, please feel to email customersupport@pultegroup.com. Thank you. ^AH

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 4

RM kept us informed during the building timeline process.

  • Anonymous
  • Verified HomeBuyer
  • February 27, 2025
  • Tampa, FL

The mortgage process through Pulte was a nightmare we are relieved to have made it out of. The endless back and forth requests for the same documents and weeks at a time gaps of updates, left us feeling overwhelmed and like we had made the wrong decision.

Pulte Homes responded:
We are so sorry to hear that your experience left you feeling overwhelmed. We would like to make leadership aware of this situation and would appreciate it if you could email customersupport@pultegroup.com with a brief summary of the situation as well as your address and contact information. Thank you. ^KH

Total Score 2


Quality 3

Trustworthiness 2

Value 2

Responsiveness 3

quality is very low

  • Anonymous
  • Verified HomeBuyer
  • October 06, 2022
  • Wesley Chapel, FL

pulte construction quality is poor and you dont get the value for the price you paid

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 4

Pulte Homes - Crooked walls, AC undersized, yard floods, dead sod, the list

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Land O' Lakes, FL

Crooked walls, AC undersized, yard floods, dead sod, the list could go on forever.

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?

Total Score 2


Quality 3

Trustworthiness 2

Value 2

Responsiveness 3

Problems after problems

  • Heidi S.
  • Verified HomeBuyer
  • September 08, 2020
  • Riverview, FL

I have had nothing but issues since the day I moved into this house. For the amount of money I paid, I should not be experiencing so many electrical issues. Not impressed at all.

Pulte Homes responded:
We hate hearing that you have had so many problems with your home, especially because moving into a new home should be such an exciting time. We would like to learn more so we can address the situation accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you for taking the time to leave a review. ^AS

Total Score 2


Quality 1

Trustworthiness 3

Value 5

Responsiveness 1

Worked fast but no attention to detail

  • Anonymous
  • Verified HomeBuyer
  • December 25, 2024
  • Land O' Lakes, FL

This wasn't my first new build and the quality of subcontractors could definitely be improved. If it weren't for us checking in on weekly basis there would e been so many things missed such as structural work.

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Not so great

  • Anonymous
  • Verified HomeBuyer
  • February 28, 2024
  • Land O' Lakes, FL

Quality and finishing is not great. Never expected from pulte.

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^AF

Total Score 2


Quality 1

Trustworthiness 3

Value 2

Responsiveness 3

It's not like the model

  • Patrick S.
  • Verified HomeBuyer
  • February 04, 2023
  • Riverview, FL

We have somewhere around 100 footprints on our driveway from workers with concrete on their boots! We have dead plants because they were installed and not watered until after 3 weeks! We have tile in the shower that looks like a first grader installed it !The pocket door to that bath is 1 inch wider at the bottom of the frame than the top of the frame! There is a column it the hallway that is at least 1 inch out of square! That is what we paid too much for in this home! The quick move in homes,some whitch were bought by investors and then rented out were finished and then sold at a discount ...

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Not the Experience I expected

  • Christopher M.
  • Verified HomeBuyer
  • August 03, 2022
  • Land O' Lakes, FL

Our closing date was rushed according to our construction manager he had requested the date be moved out two weeks but Pulte asked him to keep it as is (in fairness we were moving from out of state so both sides had a need to close quickly). With the date being rushed we knew there would be some punch list items that they would need to come back and take care of. They asked us to give them 2-3 weeks to make it right. Well we are over a month now still with 25 items on the list one of those items includes over 50 areas of drywall and paint fixes that are required. We have had many of the ...

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you?

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Numerous Quality Issues

  • Joseph V.
  • Verified HomeBuyer
  • January 13, 2022
  • Wesley Chapel, FL

Our home had many delays which I understand is out of the builder’s control to a certain extent. But the quality of the build is sub par - there were many issues we found at our closing walk-through that took months to be addressed. Also, some of the materials, such as the paint, are very low quality. Our appliances have dents in them and most of the sod laid in the yard was dead when they laid it. Communication from the builder is not at an acceptable level. I will never build a Pulte house again and would not recommend anyone else.

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Disappointed

  • William K.
  • Verified HomeBuyer
  • January 08, 2020
  • Wesley Chapel, FL

Very disappointed with all the issues that needed an need to be delt with

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us but we appreciate you taking the time to leave a review. Please feel free to reach out to us at socialcare@pultegroup.com if you'd like to share any additional comments or concerns. ^Abby

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Lack of communication and customer satisfaction from warranty dept.

  • Raicel P.
  • Verified HomeBuyer
  • July 24, 2019
  • Odessa, FL

Lack of communication and customer satisfaction from warranty dept.

Pulte Homes responded:
Thank you for your feedback. We apologize that you weren't satisfied with the service you received and we'd like to know more about your experience so we can help. Please email us at socialcare@pultegroup.com. --Sarah

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Pulte's home quality issues

  • Mahesh G.
  • Verified HomeBuyer
  • May 20, 2019
  • Lutz, FL

Pulte did not meet our expectations with respect to the quality of workmanship of the house. There were so many drywall issues before closing which Pulte didn't bother fixing and asked us to close the home first and rest will be taken care right after closing. It's been 6 weeks since we moved in and our drywalls were not fixed as promised. They kept postponing dates and only performed temporary fixes and not resolving the issue as a whole. Due to this we are unable to settle down in the house as quickly as we could. If I could build a home all over again, I would go with a different builder.

Pulte Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com. --Sarah

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Do not recommend

  • George B.
  • Verified HomeBuyer
  • November 30, 2024
  • Land O' Lakes, FL

Pulte only cares about quantity not quality. Our construction manager was absolutely horrible and come to find out he had no prior experience. Our homes quality is completely unacceptable and it was not even cleaned when we came home after closing. It has been problem after problem. The vendors I’ve had to come multiple times just to fix one issue because the communication is either not there or their vendors are just complete garbage and have no idea what they are doing. We have been in for two months now, and there are still things that were supposed to be fixed prior to closing that are ...

Pulte Homes responded:
Hi George, we were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

horrible finishes and quality

  • Venkata V.
  • Verified HomeBuyer
  • July 07, 2024
  • Land O' Lakes, FL

the build quality is horrible and the home was not even cleaned properly before i was given the keys on the day of closing. the build quality is such that , i keep finding some or the other stuff wearing off every single day. the construction manager doesnt even respond after closing. the island was never painted properly. just another sloppy substandard housing community which cramp into each other.

Pulte Homes responded:
Hi Venkata, we are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^TP

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Pulte Homes - We are not happy with the delays and lack of commitment to make

  • Kelvin D.
  • Verified HomeBuyer
  • April 13, 2022
  • Valrico, FL

We are not happy with the delays and lack of commitment to make this process a smooth transition. We have been in this house almost two months and we are still waiting on things to be fixed. The response time is slow and we are constantly being told we are waiting for a response from the vendor. We believe that a builder should have several vendors so that when one is slacking the the other can pick up the slack. The customer should be in this bind. I would not recommend Pulte to a friend or family member!!!!

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Workmanship and materials used were subpar.

  • Mcshella P.
  • Verified HomeBuyer
  • February 08, 2022
  • Apollo Beach, FL

None to share since experience was not good.

Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.

Total Score 2


Quality 2

Trustworthiness 3

Value 1

Responsiveness 2

Punch list

  • Andrew S.
  • Verified HomeBuyer
  • January 12, 2022
  • Tampa, FL

Multiple issues too long to list. Still working on punch list. Ridiculous

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Disappointing Experience with Pulte Homes

  • Raul L.
  • Verified HomeBuyer
  • July 17, 2025
  • Wesley Chapel, FL

Our experience building a home with Pulte was, unfortunately, disappointing. We initially chose Pulte because we believed they prioritized customer satisfaction and had a strong quality assurance process. At first, things seemed promising. The initial project manager clearly explained the construction process, which gave us confidence. However, as the build progressed, he failed to meet many of our expectations and requests. Near the end of construction, a new project manager (Rafael) took over. While he made a genuine effort to address some of the outstanding issues, there was only so ...

Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your homebuilding experience did not meet your expectations, especially after starting with confidence in our process. While we’re glad Rafael made an effort to address concerns toward the end, we understand how frustrating it is to face ongoing quality issues. Your concerns regarding the A/C unit, tile durability, and bathroom drainage are especially troubling and will be shared with our internal teams for further review. Thank you again. ^KH

Total Score 2


Quality 1

Trustworthiness 2

Value 1

Responsiveness 3

Greedy and no quality

  • Sudheer K.
  • Verified HomeBuyer
  • May 31, 2024
  • Land O' Lakes, FL

I did not expect this, last new home bought was in 2017. Then and now the differences, the sales office is rude, the first question is what is ur budget? Do u have an appointment (no hi no hello, no greeting). The dry wall contractor and framing contractor and the landscaping sub contractors have done a very poor job and have taken the joy out of new house. The dry wall who ever did it need to learn basics. At the corners you can see the bend and non straight lines through out the house. The roof has bumps in the living room, I'm seeing new bumps in ceiling in garage. Customer care rep ...

Pulte Homes responded:
Hi Sudheer, we were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP

Total Score 2


Quality 2

Trustworthiness 2

Value 1

Responsiveness 2