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Pulte Homes Reviews in Tampa St. Petersburg, FL

What Tampa St. Petersburg Homeowners Have to Say About Pulte Homes.

Read all 339 verified reviews from homeowners that built a new home with Pulte Homes in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Pulte Homes an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 3.9 out of 5 stars in Tampa-St. Petersburg Area

339 Reviews in Tampa-St. Petersburg Area

Ratings by Category

Overall 3.9

Quality 3.7

Trustworthiness 3.9

Value 3.9

Responsiveness 3.7

Pulte Homes in Tampa-St. Petersburg Area

View Homes

Customer Reviews

POORLY BUILT OVER PRICED HOME

  • Lequan L.
  • Verified HomeBuyer
  • April 27, 2023
  • Riverview, FL

Waited over a year for a home promised to be delivered in 6 to 8 months, only to be subjected to the sub-standard materials, sub-standard workmanship, overlooked construction discrepancies by the construction managers, paid upgrades that were never installed, lack of care or concern during the warranty period with NO follow-up to inquiries. We were also provided a poor turn-over of the home; not provided with any administrative access to our touch panels, nor the garage door keypad (which should not have been installed). We were also never provided any drawings of our home. With every newly ...

Pulte Homes responded:
Hi Lequan, we were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Bad

  • Anonymous
  • Verified HomeBuyer
  • April 26, 2023
  • Wesley Chapel, FL

Not even the sales team is nice. They are not knowledgeable at all, rude people. House bad, frames bad, plumbing bad issues since the first day

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

My experience with the builder is not good. There have been issues with the house.

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2023
  • Tampa, FL

Overall, the quality of the home, design and workmanship is poor. The attention to detail is very low. Looks like the home is built quickly and the builder doesn't pay attention to details. The roof was leaking in garage. The interior paint job was poor and still remains unfinished. The carpet flooring was not right and loose areas in the home. Garage floor is not finished. Some plumbing issues were noticed in the house. The sway on the sides of the homes is not right and there is water logging on both sides. Design issues also exist in the home and there are may that I can point. Although ...

Pulte Homes responded:
Hello, we're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^TP

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor Customer Servic and Brand

  • Jeanne B.
  • Verified HomeBuyer
  • December 30, 2022
  • Wesley Chapel, FL

Pulte should be ashamed charging what they charge for the poor quality of work, costs and lack of accountability and follow-up. We paid over 600k for our home to have mismatch floor grout in the bathrooms, paints dripping marks and unpaired window sills, a huge error in dry wall in our ceiling and I could go on and on. I have literally told all my friends and family members to spread the word…DON’T BUY a Pulte home!!! If you do expect poor craftsmanship and paying over priced for the poor quality and lack of customer service!!!!

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ^TP

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible experience with Pulte

  • Lindsey H.
  • Verified HomeBuyer
  • December 07, 2022
  • Saint Petersburg, FL

From the start to finish Pulte dragged us along. We had essentially 3 different closing dates and each time we tried to close there were significant problems with the townhome. The quality of the home is very poor compared to the pricing of the townhomes. They clearly rushed through the build and placed cheap hardware / fixtures inside. The construction team communicated horribly. Sales team consultant was the only one who gave us honest answers. I would not recommend Pulte to anyone and I will never use them again.

Pulte Homes responded:
Hi Lindsey - We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very poor quality and I still have a ton of pending items

  • Manjusha S.
  • Verified HomeBuyer
  • October 05, 2022
  • Tampa, FL

Very poor quality, poor customer service, very poor communication. I still have a ton of pending items after 6 weeks of closing

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Home Very Bad experience

  • Debabrata P.
  • Verified HomeBuyer
  • September 14, 2022
  • Land O' Lakes, FL

They delivered the home with lots of issues. Pulte is not checking the basic construction quality prior to closing. Water was leaking from my pantry and Pulte took almost 1.5 months to fix. They installed wrong tile and still waiting to replace. Outside is horrible. Water and mud in my back, left and right of my home. Pulte is not giving any timeline to fix. They did not install the digital lock either and did not reimburse till now. I am very much frustrated with the build quality and response from Pulte.

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible experience

  • Anonymous
  • Verified HomeBuyer
  • September 06, 2022
  • Riverview, FL

They denied my prior submission for a review. Laughable. If I could give 0 stars I would. House was built with 0 care. Bathtub urinated in multiple times. Drinking on the job beer bottles everywhere..food trash etc..ac didn't work for a month and a half list goes on.

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor field quality control - For any found issue, they say this is how it is.

  • Anonymous
  • Verified HomeBuyer
  • August 30, 2022
  • Valrico, FL

None of the tiles are levelled- Pulte says this is normal. None of my furniture stay levelled. Walls are not laid straight. Doors does not latch properly, painting not uniform, drywall already having cracks, walls already shaking after one month of closing. There are 30+ issues. Builders just want to close before all proper quality checks are done and forget about it. Field Manager is always in rush to go through inspections with you. To fix the issue, you need to go with their schedule and wait for two weeks upto month. When they come to fix it, is not good and have to redo it or, they ...

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst experience ever.

  • Mirza M.
  • Verified HomeBuyer
  • April 06, 2022
  • Tampa, FL

This has been a nightmare from day one. We are a young family moving to tampa from Orlando and were sold a house with an approximate closing date of 8/2021. We forgave many other better products because of this said closing date. Pulte off the back told us we were pushed back to 12/2021 and then later to 2/2022. Due to Current market standards we understood. Once the build process started we never really had any good feeling. The construction manager never had a control on the build process and was giving false timeline expectations. The build quality was poor the workmanship was bad and the ...

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

This requires alot more than just putting it on a survey.

  • Frances M.
  • Verified HomeBuyer
  • March 02, 2022
  • Zephyrhills, FL

This is the worst experience I have ever had with a builder, an yes I have built previously. Project managers were horrible (Zach, Chris (replaced Zach) and Mike the Project Manager over them, unreceptive and did not provide updates as promised Mike Bahr was the worst individual to deal with, he was even more useless than the others. Mike swore he would get all the issues would be completed and forced me in to closing, even though the house was clearly not ready. All the project managers are no longer with the company. 3 months into the home since closing I have a sagging garage ceiling, ...

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Bad

  • Ivan J.
  • Verified HomeBuyer
  • January 22, 2022
  • Valrico, FL

Not follow what I wanted.

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

You move into unfinished house with a lot of issues. Then wait a month for someone with no experience to come and fix things.

  • Pavlin N.
  • Verified HomeBuyer
  • October 27, 2021
  • Wesley Chapel, FL

I would want them to stop by my house and see the “finished” house and not the model before they decide to work with Pulte. I would also want them to know the quality is really bad and the experience is just mind blowing.

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

within one month- having lots of issues in the home

  • Bhaskar M.
  • Verified HomeBuyer
  • September 01, 2020
  • Lutz, FL

within one month- having lots of issues in the home

Pulte Homes responded:
We are so sorry to hear that you have unresolved concerns with your home. We would like to learn more so we can address the situation accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AS

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1