- New homes
- Pulte Homes
- Reviews
- Tampa-St. Petersburg, FL

Pulte Homes Reviews in Tampa St. Petersburg, FL
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What Tampa St. Petersburg Homeowners Have to Say About Pulte Homes.
Read all 373 verified reviews from homeowners that built a new home with Pulte Homes in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Pulte Homes an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Tampa-St. Petersburg Area
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Customer Reviews
No good very bad
- Cedric A.
- Verified HomeBuyer
- July 06, 2023
- Riverview, FL
Our experience with the sales office and design center was very good. However, from the moment the building process began we discovered somethings were not the same as discussed in the sales office. We were not advised that outdoor kitchen pre-wire was an option, even though we requested it. We found no issues in the block and framing process when building our home, but when the wall went up it appeared that all hell had broke loose. We found almost every door in the house had a measurement issue, large gaps between doorframes and walls, builder had to use quarter round to correct the problem ...
Pulte Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. We'd like to assist with some of these unresolved items. Email us at customersupport@pultegroup.com with a summary of your concerns, your address and contact information. Thank you. ^AF
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 3
Not the best
- Alexis F.
- Verified HomeBuyer
- December 07, 2022
- Wesley Chapel, FL
The buying experience was alright, we were disappointed in our inability to select options in our home that were pre selected by the builder. This required us to pay extra for features we would not have chosen and to forgo completion of additional features we would have included. Upon move in its clear that the quality of the build was a lot lower than expected. Craftsmanship is poor and care was not taken durring the buiding and installation process. Neither of our tubs are functional due to cracks caused at installation. Many electrical outlets through the home do not work. Our sod and ...
Pulte Homes responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Share a brief summary of your concerns, along with your address and contact information so we can be in touch! ^TP
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
David
- David R.
- Verified HomeBuyer
- July 27, 2022
- Land O' Lakes, FL
Salesperson was great and construction manager was trying to do everything he could, but corporate was rushing closings. We were promised that everything on our walk threw list would be completed or scheduled within 3 weeks.....Didn't happen! 2 months in and still waiting. House was really dirty inside and grouting looked like a 3 year old did it. House is almost 2300 Sq ft and they put a 2.5 ton AC that runs constantly. Mario's AC cannot do anything to help and said Pulte will need to do an evaluation......Still waiting! Electric bill $333.00 which the Salesperson said should be around ...
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you?
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Pulte Homes - I am very disappointed with the warranty department
- Claudia B.
- Verified HomeBuyer
- November 30, 2021
- Wesley Chapel, FL
I am very disappointed with the warranty department
Pulte Homes responded:
We're sorry our warranty response hasn't been satisfactory, and we appreciate you bringing it to our attention. If there are unresolved issues that we can assist with, you can always reach out to us at customersupport@pultegroup.com.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Pulte Homes - It’s been only a month since we moved.
- Krithika K.
- Verified HomeBuyer
- September 14, 2021
- Tampa, FL
It’s been only a month since we moved. We see several issues. It takes forever to fix issues. Customer care does respond however I feel there is no communication between the team and contractors. The time window for each pending item is taking too long. Our venthood was not installed properly and we have a huge gap between kitchen venthood and a wall. They say parts are ordered but it’s been a month and still not fixed. My under cabinet kitchen light and few recess lights in the loft area stopped working two days after we moved. Till now this has not been fixed. Contractors show up randomly ...
Pulte Homes responded:
We are so disappointed to hear that you are unhappy with your home and are having a frustrating time getting your issues addressed. We would like to escalate your concerns to leadership and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Pulte Homes - I am a first-time home buyer the process went pretty quick for
- Chetan A.
- Verified HomeBuyer
- August 05, 2021
- Riverview, FL
I am a first-time home buyer the process went pretty quick for me without much guidance or help and after closing the request to fix issues is horrible. I had some issues pending for a month now and still no response from the builder.
Pulte Homes responded:
We are so disappointed to hear that our team has not been responsive to your questions and concerns. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
Bad jobs, less but very expensive upgrade options
- Sandip R.
- Verified HomeBuyer
- November 10, 2019
- Lutz, FL
Pulte hires bad contractors who do bad jobs. They don't follow Field Manager's instructions. Field Managers are overloaded and they don't have enough bandwidth to monitor quality of work. Pulte's internal quality team does pathetic job and that's why they certify home with so many issues which homeowner need to point out. Before closing I had marked several items but those were not fixed so I accepted several flaws as it is, just to ensure no further delays in moving-in.
Pulte Homes responded:
This is disappointing to hear and we definitely want to assist if we can. Please email socialcare@pultegroup.com so our team can be in touch. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Sale process was quick, but too many issues with quality
- Denny E.
- Verified HomeBuyer
- May 10, 2023
- Land O' Lakes, FL
While the buying experience was quick, and was given update on progress regularly, the quality of the house was poor, and it is taking forever to get the issues fixed. There were around 20 issues from which include some safety concerns. I am still frustrated following up on half of the pending issues 1.5 months into occupancy. My suggestion to buyers, don't close until all the issues are fixed.
Pulte Homes responded:
Hi Denny, we apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lack of clarity, significant delays and poor quality home
- Zubair S.
- Verified HomeBuyer
- December 07, 2022
- Tampa, FL
Pulte May be the leading builder in the nation but the experience in building the house and the quality they deliver is poor. I felt I paid premium price and got a not impressive product. It took them way longer than they originally committed to complete the build but every time the date was revised that slipped again. Everything was blamed on supply chain delays. I felt they weren’t transparent and honest about the delays to begin getting with. The whole experience was lacking communication and clarity. They may be dealing with such scenarios a lot but it’s my hard earned money and my only ...
Pulte Homes responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us with a brief summary of these concerns, along with your contact information at customersupport@pultegroup.com so we can help! ^TP
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lies
- Joseph F.
- Verified HomeBuyer
- October 12, 2022
- Land O' Lakes, FL
The build process was a joke with a delay at every turn and everything blamed on COVID, but the same model house in the same neighborhood moving faster than others and then you're told "well that's a different elevation". If you complain about the delays your construction super would say "well you could be like this house who's been delayed for # months." No matter what level "manager" you talk to you get the same script and nothing gets done. We had a joke of a super and then he quit in the middle of the house being built. Even with that Pulte never owned up the awful process thus far and ...
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address.
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Pulte warranty isn’t good
- Anonymous
- Verified HomeBuyer
- July 31, 2025
- Riverview, FL
After believing that the Pulte Team would fix several issues they didn’t. Ended up going through warranty and obviously their default answer is no. After paying a good buck on a house they would want to follow through on fixing even minor issues but no.
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're truly sorry hear about your experience with our warranty team and your unresolved concerns. We'd like to learn more about your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
PGP TITLE
- Anonymous
- Verified HomeBuyer
- October 31, 2024
- Apollo Beach, FL
The most terrible experience with Pulte mortgage and their loan consultants , very unorganized, unprofessional but the house is nice and a good quality. But for any reason I won’t recommend Pulte mortgage company use a different bank because nobody can handle the nightmare with Pulte mortgage.
Pulte Homes responded:
We are thrilled that you are pleased with your home, but sorry to hear your experience with our mortgage team has left you feeling disappointed. We'd like to know more about the problem. Would you mind sending us an email at customersupport@pultegroup.com so we can look into this? ^TP
Total Score 1
Quality 4
Trustworthiness 2
Value 4
Responsiveness 1
Underwriting
- Anonymous
- Verified HomeBuyer
- October 27, 2023
- Riverview, FL
The Pulte underwriting group asks for document after document after document. It's as if they see what your assets are and attempt to drain your accounts. Once they have your earnest escrow funds, it's game over. They hold your funds hostage and make you jump through hoops.
Pulte Homes responded:
We're sorry you had this experience and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^AF
Total Score 1
Quality 3
Trustworthiness 1
Value 2
Responsiveness 3
Pulte Homes - The communication with Pulte lacked the entire build.
- Devin M.
- Verified HomeBuyer
- August 30, 2022
- Land O' Lakes, FL
The communication with Pulte lacked the entire build. Dates kept changing and things weren’t correct from the start. Now dealing with warrantee nothing seems to be getting done I have multiple things that are broken or not correct I need to be fixed but nothing has happened yet
Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. We'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help!
Total Score 1
Quality 3
Trustworthiness 3
Value 2
Responsiveness 1
My Third New Home; Pulte Worst Experience Ever
- Andrea W.
- Verified HomeBuyer
- October 19, 2021
- Zephyrhills, FL
Pulte is a cookie cutter homebuilder. Please do not expect to make any changes, even with a change order. Three days after I put my contract in, I wanted to put in a change order for a screened in lanai. I was told I couldn't, because the order had already been submitted to the county. I am still without screening for my lanai (the housing industry is booming in Florida, it is difficult to schedule the work or get a response). My experience was and still is very stressful (ongoing issues). I am still trying to get items up to par. They push closing because they are schedule driven. ...
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 2
Loan Specialist
- Latisha S.
- Verified HomeBuyer
- May 03, 2023
- Valrico, FL
Our loan agent was by far the rudest person, she displayed absolutely no professionalism at all! She refused to speak with us avoiding 95 percent of emails and calls to her! Prayers to anyone who as experienced such dismissiveness, she literally treated us as if our business was not worth her time.
Pulte Homes responded:
Hi Latisha, thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 4
Trustworthiness 1
Value 2
Responsiveness 1
Dissatisfied
- Mark B.
- Verified HomeBuyer
- May 31, 2020
- Odessa, FL
Quality of work is terrible, managers do not inspect the work .
Pulte Homes responded:
We are so sorry to hear you are dissatisfied. If there is any way we can assist or if you would like to share any additional information, please feel free to email customersupport@pultegroup.com and our team would be happy to assist. ^Abby
Total Score 1
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
Not a good experience
- Anonymous
- Verified HomeBuyer
- December 20, 2023
- Riverview, FL
Poor sales and build experience.
Pulte Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. ^AF
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Not a good experience
- Sonia R.
- Verified HomeBuyer
- October 09, 2022
- Riverview, FL
As a first time home buyer with Pulte I wish I never did make the purchase. Too many issues and still going occurring.
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
HAVING TO CLOSE BEFORE HOUSE WAS FINISHED
- Fred G.
- Verified HomeBuyer
- November 24, 2021
- Zephyrhills, FL
READ THE CONTRACT BEFORE YOU SIGHN
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Pulte Homes - So many things to say!
- Emmanuel V.
- Verified HomeBuyer
- November 10, 2020
- Riverview, FL
So many things to say! The hluse was not finished when we moved in. We were told that the final issue would be take care of in the next few days after the moved but almost 2 months later we still working on those issues. Next week they will replaced over 10 tiles... it has been a bad experience overall...
Pulte Homes responded:
We are so sorry to hear that you have had a negative experience. We want to look further into this situation and your unresolved concerns. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information, we would greatly appreciate it. ^AS
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Disappointed
- Ashley F.
- Verified HomeBuyer
- August 27, 2019
- Odessa, FL
Upon purchasing my home I was told about several walk through processes that would happen to ensure my satisfaction with the house. None of those meetings have been accomplished, and when multiple issues arrived including drainage issues and flooding the company was not available to speak on important foundational issues. I feel as though I was offered the moon and the stars at closing, and none of that has come into fruition. This has been an incredibly frustrating and disappointing process. I would appreciate it if somebody would call to address my concerns since I have been unable to get ...
Pulte Homes responded:
Thank you for bringing this to our attention. We're so sorry to hear that you're frustrated and we'd like to look into the situation so we can help. Please email us at socialcare@pultegroup.com. --Sarah
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Negative experience with Pulte
- Alexander S.
- Verified HomeBuyer
- August 13, 2025
- Wesley Chapel, FL
Negative experience with Pulte and their new community Vida’s Way in FL. We were among the first to purchase a home in new community and expected the company to be especially attentive to its first customers. We truly like the community itself — it’s beautiful and has great potential — but the constant struggle to get issues fixed completely ruins the experience. We have encountered numerous problems with the house. Many took weeks to resolve, and some remain unresolved because the quality manager simply refuses to acknowledge or address them. The most telling example is the lawn. ...
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We’re glad to hear you enjoy the community and see its potential, but we’re truly sorry to learn about the challenges you’ve experienced with your home and the concerns regarding warranty follow-through. This is not the experience we strive to provide. We’d like the opportunity to review your concerns in detail and work toward a resolution, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Would give negative stars if there is an option
- Bala M.
- Verified HomeBuyer
- August 30, 2023
- Riverview, FL
Worst service .you pushed me to close my home promising that all issues I pointed out during pre closing orientation will be addressed immediately.now it’s more than a month I closed my home but no one took care of the issues .plumbing,pests,cabinets doesn’t close ,lot of ants and musquitoes due to improper sealing ,commode paint peels off.poor quality materials used and construction quality is below average,carpet padding is not proper and nails hurt me whenever I walk on them .it’s a nightmare with pulte
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AF
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
NEVER ask to GUARANTEE in your house
- Cleiton F.
- Verified HomeBuyer
- March 29, 2023
- Land O' Lakes, FL
I month after I moved, ask to repair my master shower plumbing and until nothing. Three week I have 2 inch the water in my shower area, water is green now..... Visit to repair !!!!! LOL
Pulte Homes responded:
Hi Cleiton. We are sorry to hear that you are having an issue with your plumbing. We would like to help and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^TP
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
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