Pulte Homes Reviews in Tampa St. Petersburg, FL

Pulte Homes Review Overall Rating: 2/5 Stars I recently purchased a home from Pulte Homes, Florida, and unfortunately, my experience has been marred by numerous construction and quality issues. While the location is convenient, the lack of attention to detail and poor customer service have left me frustrated. Key issues I’ve encountered: • Nails Popping Out: Numerous nails are protruding from the staircase and second-floor areas, which have pricked me and children during playtime. This is a serious safety hazard. When I submitted a service request, I was told “this is how it would be. You need to take hammer and softly hit the nails.” Why is this issue absent on the first floor? It suggests inconsistent workmanship. • Bent Garage Door: The door from the garage into the house is slightly bent and doesn’t align properly. The service rep agreed this to be fixed it’s been 2 weeks, but I insist it needs full replacement for safety and functionality. • Leaky Lanai Sliding Door: Air leaks in and out around the door, compromising insulation. When I questioned how the home passed inspections, I got a vague response about sliding doors not being airtight due to metal tracks, followed by a referral to email someone else. This shows lack of accountability or customer care. • Scratched Refrigerator: I noticed scratches on the refrigerator before we moved in, but my request for replacement was denied because I didn’t spot it during closing. How is that fair when it’s a brand-new home appliance? • Garden and Landscaping Issues: I did not raise a service request for the garden yet as by now you will realize this is a painful process. But there are bare patches with missing grass, and the mulch around the property is insufficient, leading to poor coverage and erosion risks. • Missing Weather Strips on Doors:Main door lack proper weather stripping, which likely contributes to drafts and energy inefficiency. This should be a standard feature in a new build and it’s taken 3 weeks approx to get a new weather strip! I was provided a temporary one! And there are even more minor defects piling up! I get the sense that the on-site team genuinely wants to help, but upper management views these fixes as additional costs rather than investments in customer satisfaction. If Pulte’s feedback process is just a formality, it’s wasting everyone’s time. If the company genuinely cares about homeowners, they need to send a team to fix these issues ASAP. Potential buyers in Florida, beware—these shortcuts could turn your dream home into a headache. ... More

Matt was fantastic and went above and beyond. He was very responsive and explained everything to us very thoroughly. Highly recommend.

Truly enjoyed the process. Everyone was very helpful. The quality of the home is great and I would highly recommend Pulte to others!

Nick was so attentive and was always available to help!

Beautiful communities with great amenities

Very poor experience from soup to nuts

Extremely knowledgeable, efficient. Complicated process made easy!

I wanted to share some feedback regarding my experience after purchasing the home. Overall, while the materials used in the homes appear to be on the lower end, —especially for the lower models—but not a major concern for me. I know the builder is aware of this, and I do appreciate that there is a two-year warranty in place. Additionally, the responsiveness of the team when submitting service tickets has been very good, which I value. That said, from a pricing perspective, I do feel that my home was overvalued, and I would like to explain why. After I completed my purchase, I learned that another nearly identical home was offered with a $45,000 cash incentive, whereas I received only $20,000 and out of that 20k, 10k was used towards home value because it was listed for a higher price. I also heard that the other home was renovated to help facilitate its sale, while I was not provided with any similar upgrades or incentives, despite purchasing at a higher price point. I understand that market conditions change and that incentives can vary, and at this stage I realize there may not be much that can be done. However, I wanted to express that the situation felt unfair and disappointing from a buyer’s perspective. Thank you for taking the time to read my feedback. I appreciate your consideration. ... More

Everythign was easy with Pulte, great customer service and easy process,

Brand new home looks good outside, after move in we identified lot of issues in first month itself, very bad materials in all places, mainly the tiles are broken the Pulte representative came but he told it will not cover the broken was by your mistake. So many issues but pulte team is not responding properly.

Many people talk about how stressful building a house is. I thought the process was smooth. The construction was excellent. As a structiral engineer, I looked at all the work to make sure it was up to the latest Florida Building Code. They even handle the mortgage and homeonwer's insurance at a good price. I had a couple of issues after closing and I called their warranty department and they had someone out the next day to repair.

Overall was a good experience, pretty easy on the loan process and the construction manager are always able to help and listen your concerns, we love our new house, so far everything is good with no mayor problems or repairs. In fact I still didn’t place any tickets for warranty, neighborhood is good and location is great

The quality of house is good and the buying experience was smooth. The team was responsive before and after the closing

Irrigation advice was wrong. City permission only one time two days four minutes. Mine was set two times seven days forty minutes. Which results in thousands dollars bill. You paid upto closing. Please pay until correction cause it is not my fault. Regards

Failed promise, lies, disappointments - This is what our experience and Pulte ruined our happiness and Thanksgiving. We were lied outright and if Pulte representative doesn't stand to what he said and outright changes his words then how does it build trust, never ever had this kind of bad experience with any other builder we worked with in the past. Never ever buying another Pulte built home and will ensure to share my experience and feedback to every person I know and meet and in every platform possible.

This builder requires the homebuyer to use only the contractors and subcontractors originally engaged in the construction of the house. After closing, as the homeowner, if I wish to have ceiling fans or wired security cameras installed, I am obligated to use the same electrical service company employed by the builder. If I choose to use another licensed electrical company, my electrical warranty will be voided. This restriction should have been disclosed upfront, as it directly impacts a buyer’s ability to make an informed decision about proceeding with the purchase under such limitations. While I understand the builder’s need to hold contractors accountable, I believe that work performed by any licensed electrical company—provided it complies with the current NEC, NFPA, and local codes—should be recognized without jeopardizing the warranty. Furthermore, I have received a quote that I find excessive: • Installation of seven ceiling fans throughout the house — $1,115.00 • Prewiring and installation of two customer-supplied flood lights — $688.00 I respectfully submit that these restrictions and costs raise significant concerns regarding fairness, transparency, and homeowner choice. ... More

Pulte did an okay job for us, but we are not 100% satisfied. Now after living in the home for almost 3 months, we feel we overpaid and got a lesser product than what was advertised. Every team we dealt with tried to shift the blame down to the next team, and would consistently tell you that you can't expect things to be done right. The sales team did an okay job, but there is very little involvement from them. Mostly, it's up to you to just pick the lot and home you want. The design process was ok as well. But often times you will hit limitations of what questions the design people can answer, and then they will respond with "I don't know". Small details such as "where exactly will the lights and outlets go", the design people will not know, and will tell you to ask your construction manager. Ultimately,it is not as custom as you are led to believe,and the different teams from sales, construction, and warranty do not talk to each other unless there is a crisis. You have to fight and make a crisis in order to have them take your seriously. The construction experience was poor in our opinion. Our CM was clearly overstressed but the volume of homes he had to build, and was not capable of dealing with us in a polite, humble, and listening manner. He was quick to dismiss everything we objected to, and was really only concerned about his rating we would give him at the end of the construction experience. He hated that I asked questions, and checked his work. He belittles and thinks your a "lawyer" if you try to ask more than he has time to explain. The construction team will often say "nothing is perfect" or you "can't expect everything to be done". Meanwhile, they expect me to pay $700k and be satisfied with a unfinished home. They just want to punt things down to warranty, and have you fight with them for a few months. Finally, my warranty experience was also a pain. I opened about 25 tickets for various things that were not up to spec, and I foresee having to open more. Even though I had a third party inspection, they're are still quality details work which was not done well. This makes the CM begging for a good rating seen even more laughable now that we have had this warranty experience. Warranty has a habit to say that "that's the way things are" (misaligned cabinets, or broken stair spindles, broken irrigation sprinklers, etc). They often stall you out by being slow to respond, and give you a 3-4 week out scheduling for service. Also, they will not communicate with the vendors who arrive and sometimes have no idea what they're here to do. In closing, I can tell Pulte is all about getting things done quickly. They are quick to try and penalize the buyer if we dare to delay anything, but at the same time, their tax to are to delay when it benefits them. They set a low bar for workmanship/quality, and are looking to just lint you down to the next team. Everything looks great on paper and the website and the model. However, your personal experience will be a big let down, and nobody will be held responsible for it. I have a lot to say to one of the presidents of Pulte if they ever wanted to talk, but I fear they are not concerned about what I have to say. ... More

Overall, I love my home! The buying process was extremely positive and straightforward. The home was completed on time, however, on closing there were items that still needed to be addressed in the home, a post construction clean was not performed so there was dust everywhere, and there are several areas of sloppy rushed work that should have been addressed prior to closing.

Very smooth transaction from sales to pre inspection to closing. A lot of information to go thru but the entire team is very informative and knowledgable every step of the way to help thru the process. Very satisfied with my home, thank you!

first the quality of paint is very bad , with small accidental touch hit any dry wall a patch of paint falls on the ground the closets fittings are too weak , the allginments are not straight the location is good , regarding the quality need to work, the flooring wood is not sticked well , few of the them hallow

I’d rate my experience 5 out of 5 stars so far. The home and community are great, and I haven’t had any issues since moving in. Thanks for a smooth and positive experience!

We had an amazing experience from start to finish building our home! Our sales agent was absolutely wonderful, knowledgeable, patient, and always available to answer our questions. The construction manager was just as great, constantly checking in and making sure every detail was up to par. The entire process was smooth, organized, and exceeded our expectations. We couldn’t be happier with the quality of our new home. Highly recommend!

Everything went smoothly from initial walk through, then closing and a few warranty request went very smooth , I would highly recommend anyone purchasing a Pulte Home

pulte building too fast, sub contractors works not best, land scapping, driveways, roof have issues

Experience is ok. Build quality is ok. Need improvement in communication