Pulte Homes Reviews in Atlanta, GA

Overall, I am happy with the quality of the house. However, the customer service of the builder is very very low. They will promise you the world to get you to buy the house and to have you to write a good review, but will drop contact and won't address anything they should have fixed once it is done.

It feels like the house was rushed to be built and the quality of the work is not on par with the price paid for the house

Amazing experience with everyone I interacted with, from the front office to project managers, loan officers, etc. However, at this price point, (over 600k), I had certain expectations for a home. Some of the standard/builder grade options were the same/less than my first new build (approximately 20 years ago). For example, I had a better shower/tub in my apartment than the stand tub/shower combo in my over half a million dollar home. In addition, some things just felt rushed. For example, there were a number of areas where paint hadn't been removed from the hard wood, paint dried but looked as though it was still dripping because of the way it dried...just small cosmetic things I didn't notice until after I moved in. ... More

I was surprised at the amount of obvious flaws and poor craftsmanship that we had to continuously point out for repair prior to closing. Bring a level and magnifying glass when doing routine walks or you’ll be stuck with shorty work.

It has definitely not been a stress free move process. A lot of rescheduling because of not receiving communication in time that walk-throughs cannot be met as things are not finished, or having to reschedule the closing multiple times. In the end we could not move the closing any further due to move out constraints, but the house was not fully ready yet 3 weeks after promised delivery when they were just one month out of closing. If they had focused on our house I'm sure they would have been able to, but it seems they were short staffed and had multiple closings around getting delayed, so sometimes nobody was working on it as it was just in the queue. A bit disappointed on the quality of the finishes in the house, we highlighted multiple times various areas to be addressed, but they never did. You get to the point that you give up asking and just see if you can do something yourself instead. Some examples are: paint on the hardwood floors, stain on the stairs are not done very well in certain spots or there are stain drips on hard wood. The whole house was dirty as well. It just doesn't show as a good quality finish. After moving in, I opened various tickets to address some immediate concerns. After not hearing for a while, a new warranty manager was appointed - Demetri. Demetri took immediate action and was great to work with. Based on his supervision my tickets got addressed with quick turnaround. In the end things look a bit better, but overall I would still not say it's high quality work that I would have expected based on the price I paid. I'm still scraping my floors to try and get it paint free to make it look like a finished product. ... More

The home buying experience was good. The design center experience was great. Once construction of the home started, communication was sketchy. We had four different project managers (PM) and I believe the communication between each PM during the transition from one to other was lacking. The quality of the workmanship could be better for the price of the home.

Currently a sell's market, No comment !

The builder was a good through the process (Lamar), but everyone else was highly untrustworthy

While the individuals (with a couple of notable exceptions) that we dealt with during the home build process were excellent, we experienced multiple delays in closing (four different close dates were scheduled). Even upon closing there were still several issues that needed to be taken care of and we still have a couple outstanding now. While overall the experience kind of what I expected, we were disappointed in the length of time taken to complete the home (over eight months) and the fact that when it closed there were still issues to iron out.

I must start off by staying my home had over a year worth of delays which significantly changed how much this home will cost me over the life of the loan due to interest rate changes during that time. The required deposit was $60k which made it very hard to back out of the deal. The contracted painters were the worst. My 7 and 10 year old nephews could have done a better job. The painters caused a lot of my repairs needed. I had the wrong colors on the walls, work was so sloppy it required 5 revisions of painting the main walls over. Black stain on my white oak hardwood which cause new floors to be ordered. I still have banisters that need black stain and poly. I have owned my house now a month. I still have paint spray over on my navy cabinets that are needing to be cleaned. I had cabinets replaced due to paint on them. Oh the worst is when the white brick on the front of my home had brown paint splashed on the front as if someone chucked brown paint out the top windows. Took 4 weeks after closing to get bricks replaced. Construction managers Van and later CJ are great communicators and tried their best to do the right thing and keep my meltdowns to a minimum. CJ went above and beyond trying to ensure Pulte reputation stayed in tact. I do not have fiber unground yet, no ability to get any internet so I cannot move in yet due to me working from home. So I am paying for a place I cannot live in yet. My 4floor AC stop working before closing and no one told me. Ben the Warrenty manager talked me off the ledge and really came to the rescue on that. I think a series of an awful lot of small issues that took weeks of followup, crying, meltdowns and time out of my life has me second guessing whatever I might find in the future. And this review doesn’t even completely express what I have been working through. ... More

Both David’s were very helpful and rock stars. Rachel was not truthful and shared a lot of bad information making this process very difficult. The quality of the house if not worth the price. The yards could be more presentable at the time of sale. The floors are already squeaking and we have only been in the house a few months. There are a lot of craftsmanship items that Pulte still needs to fix.

Everything in this house was rushed and looks like a half done job. Super sloppy work. Even the most basic things were not up to par. At first I was happy but after settling in I’m finding so many things wrong. Very disappointing.

The quality of workmanship inside the home is extremely poor. The baseboards and door frames have dents and lines throughout. The paint is splattered and chunky throughout. However, the project manager and support team are great. They are quick to handle issues. We are currently prioritizing what we want to deal with in terms of resolving the cosmetic issues, and what we are willing to live with.

This is my 5th new property that I buy and the have really bad quality I didn’t like the quality of the townhome in general and they give me the townhome with a lot incomplete areas and poor warranty service

While our salesperson and field manager were very nice and pleasant to work with, we were very disappointed in the workmanship on our home. For the price we would have expected a much better job from the trades

This is not my first home buying experience. IN the past had new home buying exp with other Builders too. I will not say Pulte is bad or good. But only piece of advice is that defi. check out for Quality of workmanship , Value for price etc available during the process of home buying, Lookout for options.

Materials seem to be quality but finishing workmanship is not very good. Lots of issues with drywall, baseboards that need to be replaced, tub drains missing or not installed, chipped marble in the bathroom, window frames/screen frames bent, etc I have several warranty tickets outstanding and no drywall has been addressed. Also baseboard in the master bedroom was supposed to be replaced pre closing. As of today (nearly 8 weeks later) it still hasn't been replaced.

We recently built a house with Pulte. I cannot say we got the value we paid for our home. All of the trim work was in really rough shape. We had to hire an external painter to come in and fix a lot of the trim, mudding, and painting. It is still not fixed correctly, because it was just too much to get done and would have cost a fortune (since we did not want to have all of the trim ripped out and redone.) I feel like this is not something I should have had to pay for considering my house almost cost half of a million dollars. The whole building process was very rushed and you can see that in our home. We have spots where grout is missing in the bathrooms, we were not able to get the fixtures we wanted due to back order, some of the hardwood is not glued properly, banisters not sealed correctly, brick has not been pressure washed, sloppy brick laying outside, the sidewalks have gouges in them and look rushed. There were many options that we could have had with this home, but was not offered to us. Example-sprinkler system, unaware Kitchen Aid appliances also had a confection oven capability. The closing process took us over three hours since we were not allowed to leave until the money from our lender cleared with Pulte. I feel like it was that way due to us using an outside lender and not Pulte. Overall the house was built quickly and we are glad to have a home, but it does show it was rushed. Our sales person was okay to deal with, the upgrade center girl was helpful, and our building foreman was nice. ... More

Field managers tell you what you want to hear but do not follow through with service requests. Multiple items that should have been taken care of before closing were not and still are not 3 months later. COVID has caused some understandable delays but the company is not up front with communication and realistic time frames. Also no one is managing the many companies involved during the move in period and the homeowner is left to fend for themselves, to keep on top of contractors to complete a task.

Lots of back and forth getting what we were promised. Still working outstanding issues.

quality is very poor

Most of the sod in my yard is dead, will not germinate, tree falling down, no shrubbery planted in a hill in the back yard, escaping company caused a mud slide over my entire backyard, threw more sod, left wood chips all over the yard and no one is responding to my concerns. The biggest problem is Pulte had air conditioning unit out right outside my master bedroom window, I am miserable, can’t sleep because of the noise. Need help!!!

Average

I purchased this home in good faith and that their would be a clear line of communication throughout the whole process when it came to any issues. At first things look promising and was assured if any issues occurred they would be resolved in a timely manner. The overall home is good, but the quality of the material used and workmanship lacks. Example if you spray the home walls or doors, but touch up common area spots with a brush or roller its noticeable. Another issue is touching up spots with multiple coats of paint leads to it just pealing off especially in areas where there is friction like doors and door frames. Quality of material like the trim lacks in common areas. Example using trim pieces with noticeable chips and dents and not fixing/filling in or using quality pieces makes common areas look bad. I closed on 09/23/24 and moved in 10/26/24. Giving the builder and their team time to address the issues. I have had floors, doors and trim fixed due to water leaking into the home, but the work has not been finished. Its been 2 weeks since and no communication/follow up has been received even after contacting the builder. I understand things will occur over time, but leaving unfinished work is not good business or practice especially when there was no follow up. It has been one week since moving in this home and I find more workmanship and materials issues than anything else. I appreciate Pulte providing this additional survey as previous surveys I completed were given better ratings, but as things progressed, I am glad I have the opportunity to provide additional feedback, ... More

My home construction manager quit in the home stretch. The manager that picked up our home did a great job; however, things agreed to with previous manager that was IMPORTANT to us became null and void.