Pulte Homes Reviews in Atlanta, GA

Overall a good experience with the actual building and the various Pulte staff including sales, construction manager (excellent!), and the designer. The building structure is solid; however, there were many cosmetic issues mainly due to the drywall and paint finish. Even after 3 reviews, it only marginally improved. Also, I've been waiting over a month on a couple smaller warranty issues.

The home buying experience was great. The quality is ok. Not the best but not bad either. In fact I am ok with all of the build. But when it comes to the responsiveness to the issue, yeah they don't respond very well. Specifically they try to push the issue to others. The whirlpool range that came with the home is tripping 5 to 8 times every day and they told the problem is with the appliance. When the repair guy checks the appliance he says the appliance is not installed correctly. Pulte still tries to push the issue to whirlpool. So pulte is not able to find me a fix till today. I have been following with both whirlpool and pulte and its been tiring. It's been a month now and it's still not fixed. So there are other cosmetic issues, which are negligent, we could deal with them slowly. But this kitchen range issue is a big NO NO. So yeah I'm not sure how others in the community feel about the build, but after this I feel like a let down for the price we paid. ... More

I believe that Pulte has beautiful homes, I just bought one! The build process was very involved and I appreciated that. The finishing jobs were rushed and I am finding multiple issues that the natural eye cant see during a walk through.

Our sales person was poorly trained. For instance, we asked the upgrade cost of a sprinkler system and he said it was not an option. It was, but we didn't find out until after we closed. We chose a floorplan with an extended kitchen. He said it was included in the base price, but when we got to the design appointment, it was a $5800 upgrade. I advise knocking on doors of finished homes and asking questions. The most important issue we had was closing on an unfinished home. We were moving from another state and made all of our plans based on the closing date Pulte provided. We sold our home, packed up and had our belongings with movers when we left our old place. Our Pulte home was not finished and we had no options at that point. We signed a document saying we were accepting the home as finished because we had no choice. We are in the house 6 weeks now and they are working on things, but I would not have moved in with it at this condition, if I had had a choice!! ... More

Sales team is great, Model home will always close the deal. Great floor plan's. Builders crew from framing to paint need much improving. Pulte is a production/quantity builder. Homes must go up quick and be sold quick. So, the crews used to do this is veery important. This is where the attention to detail comes into play. This is lacking big time. NoN matter the cost of the home, if its a new build things should be done with a eye for detail. Pulte expects the future owners to hold up their side with financing the home. The buyer expects the home to be near as perfect as possible. Pulte tends to rely on you have a warranty and then you have to deal with that. This is the situation my family is in. I could list everything that is an issue but it's a long list. We are close to three month inn the home and waiting one issues to bed addressed. We are hopeful that they will bee addressed and we will bee more happier with out purchase. This is my 3rd new build and buy far the roughest to date. ... More

It’s been 1 month since closing but still having issues. Raised multiple Service request but response is very slow.Have to follow up multiple times with the warranty guy Russell to send someone to care of the request. Even many other house owners are having warrranty issues. Some request is pending for 2 months. It’s new construction, so ideally we should not be having many issues in first place. Paid more than asking price, but now I feel it’s not worth.

The sales team and field managers are client/owner focused throughout the process.

Walk through prior to close was not thorough at all and too many issue and things to fix after closing. Unnecessary!

Overall the experience was not as good as it should have been. It was very hard to get responses from the customer service representatives for the neighborhood and they were not ready for us to move in come the closing date. Throughout the build, we would get a weekly or bi-weekly update via phone to discuss progress but were never provided pictures when we weren't even in the same state for much time during the building process. The overall attention to detail was not great when it was time for us to move in. Even though we had asked for things to be fixed during our final inspection a week before closing, which also wasn't even close to being ready for inspection (they were still painting, fixing problems, and cleaning when we showed up), not everything was fixed properly. Instead of pushing out the closing date and needing to reschedule the moving company and all of the plans that were set in stone for months because we thought 6 months was enough time to do everything properly, we decided to get in the house and fix things ourselves. You would think contractors who build multiple homes at the same time non-stop would see there mistakes and do a almost perfect job every time but that is not even close to the truth. It is disappointing to find new problems or details after spending so much money on what is supposed to be a brand new home. Many of the things they did turned out nice, but the small things have put a sour taste in our mouths. ... More

Looks nice but the not really satisfy with the quality of product used. Lots of cosmetic things are unfinished. Tried to reach the builder but said to contact costumer service, did but no response.

Neighbors are great! I am sad to say I am still waiting to be able to use my shower in the master bath. My builder was sent to another area in the process of finishing the issues with my home. He tried but couldn't get contractors out to finish the jobs. You for sure need to keep an eye on the work that's done inside. Like painting inside and out, floors and the doors. Don't take anyone's word it will be taken care of. Don't sign off on anything until it's done!

I was expecting that Pulte would give us a good quality build but it’s not up to my expectations. There are so many imperfections we could notice once we moved in . After rain there are so many leaks in our house and backyard was not graded properly , highly disappointed with Pulte and its quality . Should have gone with some other builder .

We had multiple issues with the final details of our home. The final paint was subpar, sloppy finishing with gaps on baseboards and stairs. We also had a roof leak in our bathroom the first week we moved in. With the price we paid, the finishing details should have been better. We delayed closing twice to have major issues addressed like bowing walls and mal-stained landings.

I love my house and it is a beautiful floor plan, but I have some issues with the workmanship and materials since the house is very expensive.

One has to really plan well in buying home with Pulte. As soon as you make buying decision, they give no time in deciding about the upgrades. They dont have any 3d tools to show the upgrades. In one two hours everything needs to be decided with no chance to revisit the options. They are inflexible and their contract is one sided. For example as a buyer we cannot move the closing date but they can move the closing dates. Beware: they will try to close the house much before it is actually finished. Dont agree to it, it takes long time to get the pending issues complete. I have closed house six weeks back, the issues are still pending. The build quality is bad and hasty. Please have a home inspector to review everything. Specially watch for the paint and plumbing. Their internal inspection is not very good and everything is outsourced to the vendors. Please be very careful in choosing the lot. They may say your lot size is .5 acre but they may leave a lot of wooded area. You have to ask in how much area they will put the grass and what they will leave wooded. They will even leave the construction material in the woods, ask them to clean it. Bottomline, cross check everything and be demanding ... More

Good Side - Dealing with the Production Manager was excellent. He was one of the best crew members I dealt with. He was very co-operative in every stage of the work. Bade Side - My 3 star rating is mainly due to to incomplete work that Pulte has done in my house. At closing the master bed shower glass was not installed and Pulte committed me with a date of 07/08. However further to that there is no follow-up being done nor any updates are shared with me. I had multiple calls with the Prod Manager but he does not seem to have any update from Atlanta Glass Door company. But at the same time I also see the glass door getting fitted in other houses which were closed along with me as well as few which are not yet closed or closed after mine. It is more than a month now after closing and my shower glass door is not yet installed. I had few complaints and issues for certain things not working properly in the house for which I had to reach out the service warranty department. I raised service requests with them for couple of issue but had no luck to get the problem fixed. It is been more that 2 weeks, I haven't got any update on that. ... More

Poor workmanship and lack of responsiveness.

Overall the house was ok, but there were a ton of little issues that took over a month to get resolved after our close (even when it was agreed upon at close. The customer care system is useless- open tickets with no follow up for over a month. Thankfully Dave our builder helped us out recently on some issues, but outside of that the whole post-close support is completely useless.

Only proceed with Pulte if you have unlimited time and patience

They did a decent job overall. They rushed some things, including the fireplace which ended up having a gas leak due to improper install while my family was home. They also weren’t flexible on moving the closing date by a month when I requested due to COVID.

Been emailing and no response, not happy!

Issue with landscaping, issue with the paint job, not properly inspected by the property construction manager. not even a month after closing so many issues. not sure how many issues are going to arise in the next year.

My name is Kushal. Response for issues is terrible. My cabinets are coming off by itself. Sent email and called them no response. Cabinets are not included in warranty. People who worked on my cabinets did a very bad job, there are lot off issues with my cabinets.

This was my second new build home. My first was with a different builder and the experience with my previous builder went so smoothly I regretfully assumed the process would be relatively good with any new build. I was wrong. I am so disappointed in my Pulte home. I feel like I was scammed into accepting poor craftsmanship. I bought this home less than two months ago and already want to put it back on the market to get rid of it. All they do is cut corners with their houses then promise an exhaustive warranty. I rather not deal with issues and cheap materials in the first place.

Love the home layout and design. Construction took forever while the builder was inconsistent and unresponsive at times. Even after moving in...he was given a list of issues needing resolve and he never followed through. The sales office was excellent. Quality of build and issues seen since moving in have been very disappointing.