Pulte Homes Reviews in Atlanta, GA

Pulte showed throughout the whole process that they didn’t care about anything besides bottom line. From getting the wrong lot opposed to the one we discussed to just predatory lending techniques to horrible landscaping. The whole time I was constantly reminded why I and so many others do not enjoy buying from home builders. My yard will need about $50-$80k worth of retaining walls for any part of it to be enjoyed. It’s clear Pulte realized how much soil/walls were needed to make the lots respectable and they don’t care so obviously they’re doing whatever they can to exit with the most money in pocket. No reasonable person would accept these backyards and side yards. I constantly see GCs running down the streets trying to fix landscaping/drainage issues. My backyard has receded due to eroding by 8-10 inches already and I’ve only been moved in for 2 months. Our agent debbie was consistently spilling lies out of her mouth and was horrible with communicating with my agent and helping out my lender. Pulte mortgage tried to get me approved for over 6 months because I have rental properties. My personal lender got me approved in 2 weeks. The whole process was truly just awful. The only bright side was working with Greg. He helped fix some of our yard problems which included their landscaping company that laid sod on top of rocks. Stay away best you can. ... More

We were expecting a more seamless and by far a less frustrated home buying process. From a delayed start of construction date to a delayed closing due to a lower appraisal, we have to rank this process lower than our previous purchase years ago with another seller.

We've had many issues throughout our buying and build journey, happy to discuss more in detail in the phone. Our sales associate and design center consultants did chose some options for us (like our elevation) without telling us and did not explain options available to us, other times they gave just wrong information. They were not forthcoming about pricing. Key steps in the build process were missed, like walking us through an electrical plan. We learned a great deal about what to police for our next build and for now are spending a great deal of time and money correcting things that we could have chosen to have done during the build had we been properly informed- ie we thought we chose a brick house but instead it siding. I wanted to spend money to get my home perfect, I told them money wasn't an issue, show me options - that was not done and now I'm paying significantly more after the fact ... More

The initial experience was great! But then I discovered the main reason for buying the home became withheld information and somehow CHEATED! I waited over 4 years to buy my first home due to interest rates but then eventually decided to buy one for my child so he can go to his school Dutchtown middle. The only reason I looked in this subdivision was solely due to the school system not the homes itself. The homes were nice but my no. 1 goal was the school system and my son having transportation to and from the school from the subdivision as I work odd shifts. So I was very upset when I found out Pulte did NOT update the tenants and future tenants of the change, and could care less. Very bad business and I no longer enjoy my home. And can't wait to move!! False information, as I could have transferred to the other subdivision next door that goes to dutchtown schools. ... More

Have everything in writing that is promised before signing any agreement. Once you sign everybody acts like they have amnesia. The overall home is good for there price point I feel like they can put more into workmanship we had a lot of sheet rock imperfections half million dollar home you would think you would get a level 5 finish not the case. They sprayed cheap flat paint throughout the whole house ceiling and walls and they don’t paint the garage. Our kids bedrooms are hot because they are over the garage thermostat can be on 73 and rooms are 81 again half million dollar home you would think they would put returns in every room especially rooms over the garage which is non insulated. Happy to say they are coming back to fix the issue but felt it was a bit much the lengths I had to go through to prove what was going on. Overall we are happy with the home but the sales process should definitely have an over hall and ethics training and people held accountable and attention to detail on workmanship. ... More

Corner cutting is way too much esp at things like paint, insulation fills, windows, floor material, quality of cabinets etc. I upgraded a lot of these but still the quality was not good.

Build took nearly one year longer than projected completion date and the overall product is disappointing. Nice from far away, but close up is unfortunately not the case.

Very backwards process. Pulte wants you to make a lot of decisions without giving thorough explanations or information. Make sure to get an independent home inspection. Neighborhood is nice though.

Giant homebuilders like Pulte are only motivated by increasing shareholder value. Even when they do not have the bandwidth to sustain the rate of construction while also maintaining a minimum level of quality in their builds, they continue anyway. From contract to closing, it took 10 months. We've been in the house 3 months and are still waiting on warranty items to be addressed. There is a staggering lack of attention to detail with regard to quality workmanship you would expect from a half a million dollar home. I'm happy with the location, my neighbors, and the amount of space we have, but overall the lack of concern for attention to detail concerns me. Buckling floors, awful looking ceilings from water damage they caused, rough edges and walls, loose toilet, deadbolts that won't lock, loose hardware, etc., the list goes on. For future reference, DO YOUR RESEARCH on your potential homebuilder. ... More

They missed the inbuilt pest control pipeline for my home. Even though they knew it before they did not inform me at all. Missed removing the test caps which ended up water outflow from my lawn and washer-dryer area. No proper installations, everything was made in hurry.

For a new townhome, the building quality is fine - not the best, but not the worst it could be. The main issues were the construction timeline and customer service - Pulte is all sales, no substance. They put on a great face, but when it comes to getting details about the construction timeline, where materials stand, where the inspections stand, they are just about the worst at communicating this information. Worse, they make you feel stupid for even asking. Our townhome took 16 months because of the collective incompetence of the sales and construction teams. Our closing date was pushed three times, leaving us to find temporary housing for two months. Pulte offered zero empathy or concessions to make up for their screw ups. In this pandemic, I would not recommend anyone purchase a new construction home (unless they have flexible housing options to stay in until moving) but I especially would not recommend purchasing with Pulte. A traumatic experience for a first-time homeowner that I would not wish on anyone. ... More

On site agent and builder were excellent; however Pulte, the Company, focused only on their profits, ignoring the impact their actions had on buyers. Pulte demanded some closings take place much earlier than anticipated which cause considerable inconvenience, stress and costs for these buyers. This rush by Pulte to close homes before the end of 2021resulted in incomplete and shoddy workmanship. Design center also made mistakes w/ buyers' selections. Customer service department and local builder make sincere efforts to resolve these issues which should not have occurred in the first place.

You do not have a builder, you have a scheduler.

I wouldn't do this again. Pulte seems to have very little control over their sub contractors. We've encountered countless issues throughout the process (during and after the build was complete). Pulte always responds quickly, but there's no way to fix widespread shoddy workmanship (framing, drywall, painting, plumbing, electrical, flooring, windows, you name it). I just hope we don't encounter long-term effects down the line.

Workmanship of all area was very poor, and I was not happy enough about quality.

Sales agent have very less idea on how to deal with customers especially when they first time buyers. builders are new with not a lot of experience but still somewhat did a good job. designs - house designs are awful, so much space is wasted on unnecessary things. The home designs needs to be explained well to customers and be given an idea on how it looks on the lot... like ranch houses will consume a lot of yard size vs other family homes. Cant just count the number of things. Sometimes the upgrades are really downgrading in Pulte. Interior design - Standard design options are joke, cannot customize the designs we choose is a backstep in the process. Inside the house, I see the paint is wearing out, nails are popping out of drywall. The electric work is a joke had a switch not working for more than few weeks. Overall buying a home at Pulte has given me many lessons I will not forget. ... More

The quality of construction is not up to the mark, construction finishing is not satisfactory. Painting is not done as expected. Quality for components used is very low quality.

I was initially so excited about building a home from the ground up, but not after what I went through with Pulte. I had 3 different builder POCs bc everyone kept quitting. Closing of the home was delayed for over 4months and still wasn’t complete when I did close. There was a laundry list of punch list items that still need to be fixed that haven’t been addressed yet. Now that I’ve loses no one responds to any form of outreach communication. My home has several errors that need to be fixed and that still has not. Careless errors that shows they didn’t care about end quality output. So now that I’ve noticed so many things installed and built poorly it truly makes me question everything else in the home. Very disappointing especially knowing that the majority of the neighborhood all have similar issues. Makes it appear as if they just don’t care if they repeated the same mistakes in every home. Example of this would be the placement of all the pendent lights in kitchen are not centered, issues with being able to have internet provider give access to home, their service partners for smart home Installation don’t have all the things they need etc. Bad experience and even worse customer service ... More

While certain aspects of the build where great, the attention to detail severely lacks. Poor finishing paint job, base board finishes, paint spots all over wood floors etc. they also provided a very subpar cleaning for move in. In addition promises are made to entice you to close (ie when you close we will finish x,y,z) - note this did not happen at all, instead never receive callbacks from builder and have to go about the warranty process.

Pulte has been awful with the quality of work that has been performed, I have shutters that are coming of the home, I have not been in the home but a little over 60 days. The wood on my deck has completely cracked, there has been absolutely no one from warranty to address these issues whatsoever.

I purchased this house because when I came to see the model home, it was elegantly on display without a single defect, so I expected the final home that they will sell me would also be without defects. But the home I walked into has cabinets that are chipped, kitchen island that is not aligned with the center of the kitchen, and molding in the kitchen that is not even painted. The window frames in the kitchen are dented and uneven. The entire house has walls that have not been painted properly and most of the doors of the house don't align and cannot be closed/locked without extra effort/force. The carpet is shedding in multiple places where the transition from carpet to flooring occurs. Prior to closing, I had two different walkthroughs where all of these (and other) defects were made evident to the builder who promised that these defects would be fixed in a timely manner, even after the closing. But they have not been fixed. To summarize, after spending so much money, there is a certain level of quality that you expect in your home, which this house comes absolutely nowhere close to meeting. I had trusted the Pulte name and brand, but I am very saddened and disappointed in what they stand for. ... More

Since moving into our new home there has been issues with fixing the quality of this home such as the woodwork, paint, and the yard. The HOA is non existent and there is trash, dead bushes and trees and old pine straw. The landscaping is NOT what was shown to us that this community would offer nor is the keep up. The amenities don't all work. This place already looks like rental quality. NOT a Pulte community. I have little hope this place will turn around. The only people that were helpful was Scott at the sales center and Darrin who helps with work requests.

Bad Bad and more Bad. I will not be recommending to friends and family. Very cheaply built and all staff have a used car salesman mentality. Been in my home 2 months and I am still trying to get things that were not good before closing.

I have not received a prompt response from anyone at Pulte except from the construction manager. Below are some issues I have faced and still facing. 1. I am writing to express my frustration regarding an issue with my mailbox setup that has not been resolved since my closing date on June 4, 2024. During the closing, I was provided with mailbox keys; however, the mailbox was not properly set up, and I have been unable to access it using the keys provided. Subsequently, the mailbox was changed, but I am still not receiving any mail from USPS. I have contacted both the builder and USPS to resolve this issue. USPS has informed me that the builder is responsible for labeling the mailboxes and setting up the master keys for USPS access. In contrast, the builder has indicated that they have completed the mailbox setup and that I need to follow up with USPS. As a result, USPS personnel have been coming to deliver mail but leaving without doing so because the mailboxes lack proper labeling and master keys. I am currently having to visit USPS in person to collect my mail, and I am uncertain when this issue will be resolved. This situation is causing significant inconvenience. 2. The Pulte assured me that lawn care would be covered under the HOA services, with payments collected through December 31, 2024, as part of the closing process. Despite my numerous follow-ups, the lawn care service only began on August 8, 2024, rather than the promised start date of June 4, 2024. It appears that the builder either failed to notify the HOA manager in a timely manner to start the service, leading to this unacceptable delay. 3. The green grass mats have not been laid out properly, leaving numerous gaps and uneven areas scattered across the yard. Additionally, the ground is uneven, with noticeable height variations and dips throughout. Despite reporting these issues to the construction manager, only some of the gaps have been addressed, and many problems remain unresolved. I also reported the situation to the construction team, and while a representative came to assess the issue, he promised to follow up with a solution. However, I have yet to receive any further response or action. This lack of resolution is unacceptable and has caused significant frustration. 4. I am writing to express my dissatisfaction with how the issue of including my wife on the property title was handled. When I began the process of contracting and securing the loan, I was informed that my wife's name was not required on the initial documents in order to later add her to the title. Based on this information, I proceeded with the process as advised. However, on the closing date, the attorney informed us that they had not received the necessary documents from Pulte to add my wife's name to the title. Despite the attorney reaching out to Pulte to address this, Pulte stated that they could not resend the documents with my wife’s name included. As a result, we had to proceed with a deed instead of having her directly added to the title as originally planned. This situation has caused significant inconvenience and frustration, as it was not handled according to our expectations and the initial guidance we received. I am disappointed with the lack of follow-through and the final outcome, which does not align with the original plan. ... More

The whole experience from the Sales Team, Design Center, Pulte Mortgage and Construction was stressful and horrible. First, the Sales Team did not make clear or explain in detail the different options offered which left me making some less than favorable choices. At the time, I didn't know what questions to ask so I made the decisions based on what I thought I understood. Second, at the Design Center I felt rushed and had to make decisions quickly or start to get charged for extra time. It's hard to make choices quickly without seeing how all of the different items look together. It would have been nice to either have seen all the items & choices before the meeting or get a second visit to the Design Center to make sure that my choices were what I actually wanted. Third, there was a lack of regular communication and misinformation from Pulte Mortgage. There were inconsistent requirements that caused confusion and last minute approval decision which caused me a lot of stress. Lastly, with construction there were 3 different construction managers which caused closing delays. This caused me an extra $8,000 dollars to fork out for rent because the lease was up and I had to pay month to month because the closing date was pushed out several times. The original closing date was right at the end of the lease. Due to the delays, the final stage of the building process was rushed. The workmanship was shoddy and unprofessional. The paint and caulk job is awful, there is a door in one of the bedrooms that still won't close after supposedly being fixed. All of the door hinges were covered in paint and the master bedroom window above the shower was left unfinished with an extremely poor paint job. Also, if I didn't hire a home inspector prior to closing there would have been numerous items unaddressed before closing. The day of closing the painting and cleaning were not complete and I didn't want to go to closing but I couldn't reach the lender to find out the consequences of the rate lock if I did not close that day. Unfortunately, I had to go to closing without the house being 100% complete because I did not want my rate to increase. I heard from the lender too late that the Builder would have been responsible for the rate increase. I was so frustrated and disappointed that I really just wanted to back out but couldn't afford to lose the earnest money. My husband and I had been looking at Pulte homes for years and thought they were TOP NOTCH and couldn't wait to purchase a new home so was excited when were finally in the position to make it happen just to be DISAPPOINTED! The Pulte reputation is slowly being destroyed by the poor workmanship. For the cost of this home it should be 100% we shouldn't have to do any fixing, caulking or paint touchups ourselves. If I had to do over again I wouldn't....... ... More