Pulte Homes Reviews in Atlanta, GA

The sales experience was good. However, the interior craftsmanship, such as tiling and painting was horrible even with paying for upgrades.

Extremely disappointed with the quality of workmanship. Told by two home appraiser do not buy, but we have you the benefit of the doubt. Lots of things to be corrected.

Our Sales Agent and the Warranty Person we deal with have truly been the saving grace for this transaction. I am disappointed with the quality of work the construction manager approved and then passed off. We have walls that are completely bowed, corners that are at 75° vs 90. Door ways that don’t line up, we had a major leak from the electrical people drilling a hole in the pipes, and after our inspection pointed it out, they said it was resolved, only to find it was never looked into. Our shower had no seals so it leaked until the warranty people sent someone to repair it. The construction people left piping and grout in our shower pipe and covered it with the drain so the shower flooded, and needed to be cleaned/snaked. The drywall people after we tagged prior to closing left the mud all over our bathroom walls, had to call the warranty people to send someone to sand and paint. They never sealed our fireplace mantle. Wiped it off after hanging the tv and took off a ton of stain. It’s sadly been one disappointment after another. ... More

I wasn’t allowed to make my own selections for floors, tiles, cabinets etc. Kind of took the fun out of buying new. The windows are poor quality and some don’t latch/lock. They did not paint the interior of my garage and it looks really ugly when the garage is open. They need to start installing frameless showers and crown molding for homes over 700k price point.

We purchased a quick move-in home that required many small repairs, particularly regarding the quality of the finishing work. Several final touches were poorly done, especially the paintwork, and almost all doors were damaged at the bottom, likely due to improper handling when they were removed for painting. During our walkthrough with the builder, we pointed out all the issues we noticed. However, we were told that since the house had already been approved by the county, these corrections were not mandatory, although they would try their best to address them. This gave us the impression that there is no real quality control guarantee for the final delivery. We also left the home available to the builder for more than 20 days between signing and moving in, yet many issues remained unresolved. It was frustrating to see such limited attention to quality from Pulte. Like the Master Bedroom shower ceiling was left with drywall fixes, with no paint. The flooring was damaged by the crew that changed the broken countertop stone, one of the items from our walk. After moving in, the crew from the warranty department came to address some of the issues, but communication and coordination seemed poor. For example, a contractor came to do paint touch-ups but was unaware that sanding and repairing the door bases was also supposed to be addressed by the manager, as from our previous call. Another contractor replaced a damaged garage door panel, but the replacement looked worse than the original. While the staff are polite and responsive to emails and calls, the execution of the work very often falls short. Overall, there seems to be a lack of coordination and quality control both before and after closing. Professional treatment is very appreciated, but unfortunately the final results have been disappointing. The team will keep responding to our questions, but the execution is unfortunately very poor. Very low Quality of everything done after closing. We have seen very good quality in few Florida communities we have visited, but we could not move down there. I hope this is a local issue from the crew working in Cumming GA. ... More

There have been many issues in the home the Zach has yet to address. He assured me that he would her things fixed, then stopped responding to text and calls.

Pulte showed throughout the whole process that they didn’t care about anything besides bottom line. From getting the wrong lot opposed to the one we discussed to just predatory lending techniques to horrible landscaping. The whole time I was constantly reminded why I and so many others do not enjoy buying from home builders. My yard will need about $50-$80k worth of retaining walls for any part of it to be enjoyed. It’s clear Pulte realized how much soil/walls were needed to make the lots respectable and they don’t care so obviously they’re doing whatever they can to exit with the most money in pocket. No reasonable person would accept these backyards and side yards. I constantly see GCs running down the streets trying to fix landscaping/drainage issues. My backyard has receded due to eroding by 8-10 inches already and I’ve only been moved in for 2 months. Our agent debbie was consistently spilling lies out of her mouth and was horrible with communicating with my agent and helping out my lender. Pulte mortgage tried to get me approved for over 6 months because I have rental properties. My personal lender got me approved in 2 weeks. The whole process was truly just awful. The only bright side was working with Greg. He helped fix some of our yard problems which included their landscaping company that laid sod on top of rocks. Stay away best you can. ... More

We were expecting a more seamless and by far a less frustrated home buying process. From a delayed start of construction date to a delayed closing due to a lower appraisal, we have to rank this process lower than our previous purchase years ago with another seller.

We've had many issues throughout our buying and build journey, happy to discuss more in detail in the phone. Our sales associate and design center consultants did chose some options for us (like our elevation) without telling us and did not explain options available to us, other times they gave just wrong information. They were not forthcoming about pricing. Key steps in the build process were missed, like walking us through an electrical plan. We learned a great deal about what to police for our next build and for now are spending a great deal of time and money correcting things that we could have chosen to have done during the build had we been properly informed- ie we thought we chose a brick house but instead it siding. I wanted to spend money to get my home perfect, I told them money wasn't an issue, show me options - that was not done and now I'm paying significantly more after the fact ... More

The initial experience was great! But then I discovered the main reason for buying the home became withheld information and somehow CHEATED! I waited over 4 years to buy my first home due to interest rates but then eventually decided to buy one for my child so he can go to his school Dutchtown middle. The only reason I looked in this subdivision was solely due to the school system not the homes itself. The homes were nice but my no. 1 goal was the school system and my son having transportation to and from the school from the subdivision as I work odd shifts. So I was very upset when I found out Pulte did NOT update the tenants and future tenants of the change, and could care less. Very bad business and I no longer enjoy my home. And can't wait to move!! False information, as I could have transferred to the other subdivision next door that goes to dutchtown schools. ... More

Have everything in writing that is promised before signing any agreement. Once you sign everybody acts like they have amnesia. The overall home is good for there price point I feel like they can put more into workmanship we had a lot of sheet rock imperfections half million dollar home you would think you would get a level 5 finish not the case. They sprayed cheap flat paint throughout the whole house ceiling and walls and they don’t paint the garage. Our kids bedrooms are hot because they are over the garage thermostat can be on 73 and rooms are 81 again half million dollar home you would think they would put returns in every room especially rooms over the garage which is non insulated. Happy to say they are coming back to fix the issue but felt it was a bit much the lengths I had to go through to prove what was going on. Overall we are happy with the home but the sales process should definitely have an over hall and ethics training and people held accountable and attention to detail on workmanship. ... More

Corner cutting is way too much esp at things like paint, insulation fills, windows, floor material, quality of cabinets etc. I upgraded a lot of these but still the quality was not good.

Build took nearly one year longer than projected completion date and the overall product is disappointing. Nice from far away, but close up is unfortunately not the case.

Very backwards process. Pulte wants you to make a lot of decisions without giving thorough explanations or information. Make sure to get an independent home inspection. Neighborhood is nice though.

Giant homebuilders like Pulte are only motivated by increasing shareholder value. Even when they do not have the bandwidth to sustain the rate of construction while also maintaining a minimum level of quality in their builds, they continue anyway. From contract to closing, it took 10 months. We've been in the house 3 months and are still waiting on warranty items to be addressed. There is a staggering lack of attention to detail with regard to quality workmanship you would expect from a half a million dollar home. I'm happy with the location, my neighbors, and the amount of space we have, but overall the lack of concern for attention to detail concerns me. Buckling floors, awful looking ceilings from water damage they caused, rough edges and walls, loose toilet, deadbolts that won't lock, loose hardware, etc., the list goes on. For future reference, DO YOUR RESEARCH on your potential homebuilder. ... More

They missed the inbuilt pest control pipeline for my home. Even though they knew it before they did not inform me at all. Missed removing the test caps which ended up water outflow from my lawn and washer-dryer area. No proper installations, everything was made in hurry.

For a new townhome, the building quality is fine - not the best, but not the worst it could be. The main issues were the construction timeline and customer service - Pulte is all sales, no substance. They put on a great face, but when it comes to getting details about the construction timeline, where materials stand, where the inspections stand, they are just about the worst at communicating this information. Worse, they make you feel stupid for even asking. Our townhome took 16 months because of the collective incompetence of the sales and construction teams. Our closing date was pushed three times, leaving us to find temporary housing for two months. Pulte offered zero empathy or concessions to make up for their screw ups. In this pandemic, I would not recommend anyone purchase a new construction home (unless they have flexible housing options to stay in until moving) but I especially would not recommend purchasing with Pulte. A traumatic experience for a first-time homeowner that I would not wish on anyone. ... More

On site agent and builder were excellent; however Pulte, the Company, focused only on their profits, ignoring the impact their actions had on buyers. Pulte demanded some closings take place much earlier than anticipated which cause considerable inconvenience, stress and costs for these buyers. This rush by Pulte to close homes before the end of 2021resulted in incomplete and shoddy workmanship. Design center also made mistakes w/ buyers' selections. Customer service department and local builder make sincere efforts to resolve these issues which should not have occurred in the first place.

You do not have a builder, you have a scheduler.

I wouldn't do this again. Pulte seems to have very little control over their sub contractors. We've encountered countless issues throughout the process (during and after the build was complete). Pulte always responds quickly, but there's no way to fix widespread shoddy workmanship (framing, drywall, painting, plumbing, electrical, flooring, windows, you name it). I just hope we don't encounter long-term effects down the line.

Workmanship of all area was very poor, and I was not happy enough about quality.

Sales agent have very less idea on how to deal with customers especially when they first time buyers. builders are new with not a lot of experience but still somewhat did a good job. designs - house designs are awful, so much space is wasted on unnecessary things. The home designs needs to be explained well to customers and be given an idea on how it looks on the lot... like ranch houses will consume a lot of yard size vs other family homes. Cant just count the number of things. Sometimes the upgrades are really downgrading in Pulte. Interior design - Standard design options are joke, cannot customize the designs we choose is a backstep in the process. Inside the house, I see the paint is wearing out, nails are popping out of drywall. The electric work is a joke had a switch not working for more than few weeks. Overall buying a home at Pulte has given me many lessons I will not forget. ... More

The quality of construction is not up to the mark, construction finishing is not satisfactory. Painting is not done as expected. Quality for components used is very low quality.

I was initially so excited about building a home from the ground up, but not after what I went through with Pulte. I had 3 different builder POCs bc everyone kept quitting. Closing of the home was delayed for over 4months and still wasn’t complete when I did close. There was a laundry list of punch list items that still need to be fixed that haven’t been addressed yet. Now that I’ve loses no one responds to any form of outreach communication. My home has several errors that need to be fixed and that still has not. Careless errors that shows they didn’t care about end quality output. So now that I’ve noticed so many things installed and built poorly it truly makes me question everything else in the home. Very disappointing especially knowing that the majority of the neighborhood all have similar issues. Makes it appear as if they just don’t care if they repeated the same mistakes in every home. Example of this would be the placement of all the pendent lights in kitchen are not centered, issues with being able to have internet provider give access to home, their service partners for smart home Installation don’t have all the things they need etc. Bad experience and even worse customer service ... More

While certain aspects of the build where great, the attention to detail severely lacks. Poor finishing paint job, base board finishes, paint spots all over wood floors etc. they also provided a very subpar cleaning for move in. In addition promises are made to entice you to close (ie when you close we will finish x,y,z) - note this did not happen at all, instead never receive callbacks from builder and have to go about the warranty process.