- New homes
- Pulte Homes
- Reviews
- Atlanta, GA
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Pulte Homes Reviews in Atlanta, GA
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What Atlanta Homeowners Have to Say About Pulte Homes.
Read all 441 verified reviews from homeowners that built a new home with Pulte Homes in the Atlanta area. Atlanta homeowners have rated Pulte Homes an average 3.7 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Atlanta Area
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Customer Reviews
My responses apply to Pulte, the company, not the on-site personnel who were great
- Diane L.
- Verified HomeBuyer
- February 08, 2022
- Acworth, GA
On site agent and builder were excellent; however Pulte, the Company, focused only on their profits, ignoring the impact their actions had on buyers. Pulte demanded some closings take place much earlier than anticipated which cause considerable inconvenience, stress and costs for these buyers. This rush by Pulte to close homes before the end of 2021resulted in incomplete and shoddy workmanship. Design center also made mistakes w/ buyers' selections. Customer service department and local builder make sincere efforts to resolve these issues which should not have occurred in the first place.
Pulte Homes responded:
Thank you for letting us know about these issues. We'd like to learn more about your experience so that we can help with any unresolved items. Please reach out to us at customersupport@pultegroup.com.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 4
Nothing really stood out , everything is pretty mediocre.
- Mohan R.
- Verified HomeBuyer
- September 14, 2021
- Cumming, GA
Sales agent have very less idea on how to deal with customers especially when they first time buyers. builders are new with not a lot of experience but still somewhat did a good job. designs - house designs are awful, so much space is wasted on unnecessary things. The home designs needs to be explained well to customers and be given an idea on how it looks on the lot... like ranch houses will consume a lot of yard size vs other family homes. Cant just count the number of things. Sometimes the upgrades are really downgrading in Pulte. Interior design - Standard design options are joke, cannot ...
Pulte Homes responded:
We are so sorry to hear that you are unhappy with your home and did not have a good experience whilst building with us. If there is anything we can help with or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Likely will not repeat this mistake...
- Scott G.
- Verified HomeBuyer
- April 08, 2020
- Canton, GA
Several years back when I moved to Atlanta I had great experience with Pulte. They built my new townhouse and I was included each step of the way, had a great finished product and great follow up. For this purchase/build, I purposely sought them out as this was to be my 'retirement' home (as in I didn't want to move again until I truly retire in a few years). But with all that has happened since I financed with Pulte, took ownership of the house and lived here for a few weeks I do not plan to A) stay here for the long haul or B) invest in another Pulte home. As always I am glad to work ...
Pulte Homes responded:
We thank you for being a loyal Pulte Homes customer but we are sincerely disappointed to hear that you haven't had a superb experience this time around. We would like to learn more about this situation and see what we can do to help. If you could send some additional information to customersupport@pultegroup.com we would greatly appreciate it. ^Abby
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
Parkside at Mason Mill
- Adam N.
- Verified HomeBuyer
- September 04, 2019
- Decatur, GA
Competitive pricing and features from a market review, nice location. Negatives are the initial sales process and that many of the items promised prior to closing were not fixed...subsequent follow up has been poor after the sale was completed. Recommend allowing enough time to hold accountability on getting items fixed PRIOR to closing.
Pulte Homes responded:
We are so sorry to hear you haven't been happy with your experience. If you would like to discuss these issues more or for additional assistance regarding your home please email socialcare@pultegroup.com with your address and some more detail. ^AS
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
Pulte experience
- Jodi R.
- Verified HomeBuyer
- July 17, 2019
- Atlanta, GA
Excellent experience up until 8 weeks before closure. However, the closure and now 6 weeks post closure has been an exhausting experience, with the need for me to become a project manager of all the open issues in my home. I’ve had contractors in DAILY for repairs- electrical, plumbing, CAT wiring, drywall, painting, duradeck, cooling system, security systems, GApower.....and before an escalated email to a Pulte VP, it would’ve continued. No postal mail service for last 6 weeks and still unresolved. The communication from pulte, pulte mortgage and post closure to the ga customer care ...
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Tina was great. William was helpful.
- Kelley F.
- Verified HomeBuyer
- February 28, 2024
- McDonough, GA
The initial experience was great! But then I discovered the main reason for buying the home became withheld information and somehow CHEATED! I waited over 4 years to buy my first home due to interest rates but then eventually decided to buy one for my child so he can go to his school Dutchtown middle. The only reason I looked in this subdivision was solely due to the school system not the homes itself. The homes were nice but my no. 1 goal was the school system and my son having transportation to and from the school from the subdivision as I work odd shifts. So I was very upset when I found ...
Pulte Homes responded:
We're so sorry to hear about this situation and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. ^AF
Total Score 2
Quality 4
Trustworthiness 1
Value 3
Responsiveness 1
Pulte Homes - Workmanship of all area was very poor, and I was not happy enough
- Yeo Y.
- Verified HomeBuyer
- November 05, 2021
- Buford, GA
Workmanship of all area was very poor, and I was not happy enough about quality.
Pulte Homes responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help!
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Never see the terrible workmanship!!!
- Anonymous
- Verified HomeBuyer
- August 08, 2019
- Decatur, GA
This is the second time for me to buy a new home(previous one was from Bezer). Pulte hired non-professional workman and did a terrible job and the quality control is also not in place. The workmanship is totally worse than a DYI. Even the house was closed, the house still needs a lot of work. If I can upload photos, I surely will present them. To buy a new home from Pulte actually buys yourself frustration, I am still dealing with Pulte.
Total Score 2
Quality 1
Trustworthiness 2
Value 3
Responsiveness 3
Overpriced upgrades for the quality offered
- Anonymous
- Verified HomeBuyer
- May 31, 2023
- Cumming, GA
Corner cutting is way too much esp at things like paint, insulation fills, windows, floor material, quality of cabinets etc. I upgraded a lot of these but still the quality was not good.
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 3
Disappointed
- Anonymous
- Verified HomeBuyer
- May 06, 2023
- Decatur, GA
Build took nearly one year longer than projected completion date and the overall product is disappointing. Nice from far away, but close up is unfortunately not the case.
Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Would not recommend new build with Pulte or any large homebuilder for that matter
- Jason W.
- Verified HomeBuyer
- December 19, 2022
- Peachtree City, GA
Giant homebuilders like Pulte are only motivated by increasing shareholder value. Even when they do not have the bandwidth to sustain the rate of construction while also maintaining a minimum level of quality in their builds, they continue anyway. From contract to closing, it took 10 months. We've been in the house 3 months and are still waiting on warranty items to be addressed. There is a staggering lack of attention to detail with regard to quality workmanship you would expect from a half a million dollar home. I'm happy with the location, my neighbors, and the amount of space we have, but ...
Pulte Homes responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com with a brief summary of your concerns along with your contact information. ^TP
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Pulte Homes - They missed the inbuilt pest control pipeline for my home.
- Ashok S.
- Verified HomeBuyer
- July 12, 2022
- Cumming, GA
They missed the inbuilt pest control pipeline for my home. Even though they knew it before they did not inform me at all. Missed removing the test caps which ended up water outflow from my lawn and washer-dryer area. No proper installations, everything was made in hurry.
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you?
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 3
There isn't any over sight of quality of work. Foundation, painting, drywall, studs.
- Travis M.
- Verified HomeBuyer
- January 19, 2022
- Kennesaw, GA
You do not have a builder, you have a scheduler.
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 2
Pulte Homes - The quality of construction is not up to the mark, construction
- Amol C.
- Verified HomeBuyer
- August 04, 2021
- Peachtree City, GA
The quality of construction is not up to the mark, construction finishing is not satisfactory. Painting is not done as expected. Quality for components used is very low quality.
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home. We would like the opportunity to look into this situation and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 1
Trustworthiness 3
Value 2
Responsiveness 2
Horrible experience- never buy with pulte again- entire neighborhood has issues
- Mario R.
- Verified HomeBuyer
- May 12, 2021
- Atlanta, GA
I was initially so excited about building a home from the ground up, but not after what I went through with Pulte. I had 3 different builder POCs bc everyone kept quitting. Closing of the home was delayed for over 4months and still wasn’t complete when I did close. There was a laundry list of punch list items that still need to be fixed that haven’t been addressed yet. Now that I’ve loses no one responds to any form of outreach communication. My home has several errors that need to be fixed and that still has not. Careless errors that shows they didn’t care about end quality output. So now ...
Pulte Homes responded:
We are very disappointed to hear that you had a negative experience and have not received excellent customer service. We would like to address this situation accordingly and work to resolve your concerns. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Pulte Homes - While certain aspects of the build where great, the attention
- Karthik K.
- Verified HomeBuyer
- December 08, 2020
- Atlanta, GA
While certain aspects of the build where great, the attention to detail severely lacks. Poor finishing paint job, base board finishes, paint spots all over wood floors etc. they also provided a very subpar cleaning for move in. In addition promises are made to entice you to close (ie when you close we will finish x,y,z) - note this did not happen at all, instead never receive callbacks from builder and have to go about the warranty process.
Pulte Homes responded:
We are so sorry to hear that you are disappointed in the quality of your new home and that you are dealing with unresolved concerns since moving in. We would like to assist and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 2
Quality of Work!!!
- Anonymous
- Verified HomeBuyer
- May 26, 2020
- Mableton, GA
Pulte has been awful with the quality of work that has been performed, I have shutters that are coming of the home, I have not been in the home but a little over 60 days. The wood on my deck has completely cracked, there has been absolutely no one from warranty to address these issues whatsoever.
Pulte Homes responded:
We are so sorry that our warranty response has not be adequate, but we can assist with that! Please email customersupport@pultegroup.com with the unaddressed concerns along with your address and we would be happy to help. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
C-Grade Subcontractors
- Anonymous
- Verified HomeBuyer
- June 25, 2019
- Peachtree City, GA
Pulte homes are built using C-Grade Subcontractors at best, who are incentives-ed by quick turn over. Pulte Field managers advocate for the builders and reward poor quality work, and not work for the home owner. Much attention is paid to the model unit but not to the purchased homes. I would recommend hiring a private Project Manager and Inspection agency to oversee the construction.
Pulte Homes responded:
We're sorry to hear that you weren't satisfied with your experience and we encourage you to reach out to us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Disappointed
- Eugenio D.
- Verified HomeBuyer
- May 01, 2019
- Kennesaw, GA
Will never have Pulte build me a house again
Pulte Homes responded:
We hate to hear you're disappointed and we'd like to learn more about your experience. Please don't hesitate to email us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Builder needs training in communication
- Anonymous
- Verified HomeBuyer
- February 09, 2023
- McDonough, GA
We are 45 days post closing with still a lot of tickets in progress. With the rate of turnover at Pulte it makes it hard to get our stuff completed and communication is horrible. It's been a lot of talk.
Pulte Homes responded:
We apologize if you've been having a hard time getting in touch with our warranty folks, but we can help with that! Please send an email to customersupport@pultegroup.com with your address and contact info so we can assist. ^TP
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Poor quality and highly priced !
- Anonymous
- Verified HomeBuyer
- December 24, 2022
- Acworth, GA
1) Overall communication was bad to get status updates from the builder representative frequently and ended up into escalations. 2) Closing was delayed multiple times despite of multiple follow ups. 3) Quality of the work seemed to be okay before closing but after 2-3 months discovered bunch of issues which were not addressed despite of multiple follow ups over email/phone/text with Customer Care Manager III, CFT, Area Lead :: Georgia Division. Some of the issues were related to gutter, front door air leaks and Pulte doesn't care despite of sleepless nights.
Pulte Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Not a great experience buying home with pulte
- Bhanu R.
- Verified HomeBuyer
- December 09, 2022
- Acworth, GA
Not a great experience buying home with pulte
Pulte Homes responded:
We are so sorry to hear you had a less than excellent experience working with us. If there are any issues we can address please feel free to email customersupport@pultegroup.com with a brief summary of those concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH
Total Score 2
Quality 3
Trustworthiness 1
Value 1
Responsiveness 2
Do Not Close with Outstanding Issues
- Anonymous
- Verified HomeBuyer
- February 02, 2022
- Acworth, GA
My advice is to never close on the home when their are outstanding items that need to be complete. This was our first time building a home. We did not truly understand that the home should be complete (move-in ready) the day before close. Now, we still have items not done and I have to constantly follow up to get anything done. Lesson learned.
Pulte Homes responded:
We are very disappointed to hear that we did not make your first time home building journey a happy one this is very important to us. We always want our clients to have a great experience with us. We would like to try to make things right with you to get these issues corrected. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?
Total Score 2
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
Project manager was useless
- George G.
- Verified HomeBuyer
- October 27, 2021
- Peachtree City, GA
Every meeting with project manager was a waste of time. He gave wrong information on many occasions that had us believe things would be done a certain way. Items discussed at multiple pre walk through were never addressed. Sheetrock seams on ceilings did not receive a finish coat before paint. Exterior of house needs full repaint due to touch ups not matching. Garage door was never painted. One circuit of outlets in kitchen does not work ( breaker will not reset). Didn’t receive a second garage door opener. There is more, but this is only supposed to take 1to 2 minutes.
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Terrible communication, lied to on multiple occassions, slow and extended build process, bad workmanship.
- Matthew B.
- Verified HomeBuyer
- May 12, 2021
- Atlanta, GA
Punch list items noted on inspection and final walk thru still not resolved after 2 months of being in the home. Awful experience with Pulte. Really bad workmanship. 5 field managers through our build process because Pulte treats their employees so poorly that they all quit. It took 14 months from contract to close on a 4 story townhouse. Promises not kept. I will never buy a Pulte home again and will be deterring others from doing so.
Pulte Homes responded:
We are so sorry that you had such a negative experience and did not receive excellent service from our team. We would like to work with you to address these concerns and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
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