Pulte Homes Reviews in Atlanta, GA

Once I bought the home and moved in we feel like we live a nice Resort Community!!… great pool house and well kept so far

It took way too long to build the home. There are clear issues in trim work. Price was ridiculously expensive

The real estate agent along with the materials given to me summarizing approximate closing dates were deceptive and incorrect. Also, I had done my final inspection ahead of time and someone had come in and kicked a whole in the bathroom wall under sink.

If you buy from Pulte while the market is still hot in ATL , do not expect anyone to hear or address your concerns. It is take it or leave it.

Pulte is a normal builder with average build quality.

The local construction managers were great to work with and did an amazing job helping us get into the house. Unfortunately, there are many issues with the house that they are unable to resolve due to the company policy. The gutters on the house are too small to handle the rain in Georgia and will need to be replaced at my cost. Lots of small issues that we are finding all over the interior and exterior of the home. Based on the lack of workers available and the companies inability to get other contractors, I am not confident that the issues will get resolved. I will end up paying for the repairs myself to get it handled before they become bigger issues. Very disappointing when you pay this much money for a house. ... More

The quality of work and delivered to us as homeowners, completely underwhelmed us and for the price you pay for this property we really felt taken advantage off! I would not recommend.....

Quality issues continue 6 weeks after closing

Hello, I was one of the first people to close on a smart home at Pulte and Georgia Power’s Altus at the Quarter development. Unfortunately, the high hopes I had for my new home were dealt a severe blow due to my horrible experience with closing on my new home. As an initial matter, I was pressured to close on the sale of my former home early so that I could close on my Pulte home on time. Therefore, I worked with my buyer to move up the closing date to May, as I was informed that my new home would be ready to close at the end of May. However, my Pulte closing date was pushed back by two weeks, into mid-June because of issues with obtaining a certificate of occupancy for my new home and last minute changes in the building plans. As a result, myself, my seven year old son and my mother were essentially homeless for this two week period, being forced to live out of a hotel room while Pulte sorted out these issues. Things ultimately got worse when a received a set closing date, but Pulte again had to push it back because it was not granted a certificate of occupancy in time. When a final closing date/time was rescheduled, it was done at the last minute - literally hours after the certificate of occupancy was finally issued. As a result of this last minute delay, my lender was unable to quickly turnaround, update the financing documents and fund the loan for that same afternoon (June 7, 2019). In truly disappointing and upsetting fashion, Pulte’s closing attorney refused to provide myself and my lender the additional hour that would be necessary to close on the 7th (they asked me and my broker to leave at 4 p.m. despite the fact that my lender let them know the funds were in the process of being transferred). As a result of this action, the closing was rescheduled for Monday June 10th and I was charged a daily per diem by Pulte for Friday and every day of that weekend, forcing me to pay over $1600 before they would provide my with keys to the home (this on top of the expenses I paid for temporary housing because of Pulte’s delays in closing the transaction). I reached out to Pulte’s sales team and management and received absolutely NO accommodation on this issue, in spite of the fact that myself and my family had been extremely accommodating to them in light of the closing delays and the certificate of occupancy issues. To say this was disappointing would be the ultimate understatement. I was essentially coerced into a situation where I could either pay this per diem or be left without the keys to my home, all due to delays which were no fault of my own. This completely poisoned my closing experience, and what was supposed to be a joyful time left me feeling taken advantage of. I did not complain about my need for a hotel and the other expenses I incurred as a result of Pulte’s delays. I have since learned that one of my neighbors who also had the same experience was reimbursed for her temporary housing expenses because of the same delays she faced (she resides next door in Lot 47). All together this was the worst closing experience I have ever had. I expected this to be my dream home, but it started out as a complete nightmare, and this issue has been ignored and completely unaddressed, with Pulte placing the blame on my Lender instead of acknowledging their role in this quagmire. In the end, I am the one who was punished for these issues. ... More

Roof was leaking, ever since the home was built and house had mold on the walls and under the floor right after closing. Was told by roofer that this was a common issue due to framing. Pulte is still building this elevation, so buyer beware. False promises and sweet talking before signing of contract. Lot premium is a rip off, and appraisal is only for the base price. Base price includes nothing of value. I would NOT recommend this builder, nor would I be buying a Pulte home again.

Poor quality and warranty. I wish to do not buy house from Pulte.

Slow to respond to issues even if they are classified as emergent.

I was extremely disappointed in the quality of products used in my home, the sloppy workmanship within the house. ..unfinished walls, clumps of plaster where wall connects to door frame. Dust painted over on surfaces so not smooth. There was no priming of paint on walls, ceiling or wood trim. I can see the Sheetrock through the paint on the walls and ceiling, paint is peeling off the woodwork and can see bare wood. When pull painters tape off wall it takes the paint with it. Tile put down improperly, and grout not sealed anywhere. Holes in wall board, clumps of plasters painted over without smoothing out. Cracked door frames, nails sticking out of door frame. Cheap hardwood floor. Floor boards only about 1/4 inch thick and the slightest hit on the floor causes chip marks. Not what was shown me in design room. Outside lights not working, AC noisy, and not balanced. Too many to even begin to list!!! Talking with the neighbors I've met it seems they all had major problems as well. Don't buy a Pulte home. Not worth the money paid. ... More

Some of the employees are very unprofessional. The home to be considered high quality or value has a lot of errors or not good quality of work.

Poor quality, finish and workmanship. Delayed and ineffective communication. Once they have your money they couldn't care less about the finished product they are selling. Same homes and floor plans adjacent to mine with same upgrades getting sold for much lesser than what I paid for. Very poor job, less than 2 months and paint is flaking off, drywall and wooden doors are chipping. Haphazard and untidy layout of townhomes in this phase. Nothing is finished. Have no idea why we are paying HOA. The only redeeming factors are location and floor plan. Otherwise please look at the numerous new construction available around here before buying in Pulte. ... More

Quality of the construction work is very poor. The house was not built at the luxury home standards. There was mess up in flooring, they dig the concrete in kitchen which left a lot of dust on all appliances and backsplash in kitchen. Painting work is very bad. I don't recommend Pulte homes.

There were a lot of issues with the new townhouse that we recently purchased from Pulte. There is a lot of unfinished work. When we report an issue in the construction, there is no response. The painting on the wall and windows are shabby. A deadbolt lock is forgotten to be installed, and another one can't be used as the latch and the hole are not aligned. And many more. When we report the issues on the Pulte website, no response. We bought this townhouse for location. In the future, recommend staying away from Pulte.

Before closing, there was a laundry list of issues that were promised to be fixed after closing. Some were small, others pretty big. The more minor issues I fixed myself or the supervisor had resolved. Without being petty, I will say the overall workmanship was poor. The biggest issue I reported was visible seems on the ceiling. I tried to work with the Pulte team on getting the ceiling issue resolved; however, after two months and five Pulte people later, I was told, “there isn’t anything further we can do.” I’ve been given a myriad of excuses why the seams are visible; here are some of the more comical ones were, “well, your house is set East to West, so you’ll see the seams,” “they aren’t seams; they are shadows,” “gravity pulls on the wet drywall mud so you’ll never have a seamless ceiling.” In addition to the visible seams, the other topic that got under my skin was the Pulte team talking to me like I have zero knowledge about the home building process and that I should accept defects. Just today, I was told, “I have twenty years in construction, and visible “shadows” (seams) are very common.” In reviewing this entire process, I’ve realized that Pulte doesn’t care about the homeowner. It’s a turn business. Sign the contract, and they are done with you. Honestly, I cannot say one positive thing about purchasing new construction from Pulte. ... More

till now most of the problems I had not fixed

Since closing and occupying my home I have been getting the run around concerning service requests from the Project managers, all the way up the latter to the VP of Construction. Seems like there is little recourse.

I recently purchased a new home from Pulte Homes, and unfortunately, my experience has been far from satisfactory. The quality of the home has been compromised significantly, and numerous issues have arisen. First and foremost, the purchase process was extremely stressful. Whenever Pulte Homes sent a document that required my signature, they marked it as extremely urgent and pressured me to sign it on the same day. They did not provide me with enough time to review the documents thoroughly and warned me that I would have to pay extra fees if I delayed. This high-pressure tactic left me feeling rushed and uneasy. Upon moving in, I noticed several quality issues. The garage floor is already chipping off, and sand comes off while walking on it. This is a serious concern, and I am worried about the overall construction quality. Additionally, the window frames have very little space, making it difficult to install window blinds properly. The carpet provided is of very low quality, which is disappointing given the investment made. Furthermore, the backyard & front yard has many potholes, and the sod was unevenly placed, leaving many patches and an unsightly appearance. Pulte Homes collected HOA fees for the rest of the year, but they did not select a vendor for lawn care for more than two months. As a result, no lawn maintenance was done for almost three months, yet HOA fees were collected for those months. To make matters worse, I discovered today that Pulte has provided wrong zip code in the closing documents. Now, I will have to connect with the law firm to get it corrected. Not sure how big is this change and how much hassle I must go through. In summary, my experience with Pulte Homes has been quite disappointing due to the compromised quality and the multitude of issues. I would caution potential buyers to thoroughly review all documents and inspect the property meticulously before finalizing their purchase. ... More

I cannot express what an awful home buying experience and lack of workmanship and quality. Would not recommend.

This my third new home. I was told this is a great builder with quality homes. DON’T YOU BELIEVE THEM. I tried to get my $15,000 dollars back and move on, but no, they told me even though we said we will have your house ready but did not, we normally don’t do this but pick another house. Out of all the homes I have bought from different builders, this one gets a ZERO. The sales person, sucks, the builder, the worst and the house , equally bad. The wood floor is chipping, the microwave you have to keep slamming the door to get it to start. When you flush the toilet beware you will see it again. The window frame on the side of the house is cracked and the installation inside the window is showing. Hmmm, this is what you get for one half a million dollars. Oh wait, did I mention the builder refused to come and pickup all the paint they stored in the garage for all the other lots, I had to load it in my truck and drop it off at their trailer. You must be laughing by now, while I am crying. If I could roll back the hands of time, I would have rolled past this builder. I am still waiting for service. But please don’t let this email deter you, just talk to my neighbors, they would say, don’t sign away, drive away. Have a wonderful day! ... More

Terrible experience with Pulte. This is my fourth new build and I understand there will be problems with the home after it's finished. The workmanship is sloppy, lack of accountability is unacceptable, and communication should have been much better. My small home of less than 1,800 sq. ft. and priced over 500K, and it looks more like a $250K home. Closets and pantry wire shelves are narrow, they could have installed the much deeper size or wood shelves. Vent hood was installed crooked and only attached to wall with one nail, not four like it should have been. When garage door opens it sounds like a tank is driving through the door...extremely loud.! The worst experience was at the Design Center. Design Consultant told me many things that were incorrect. She lacked any attention to my needs and my questions. I was not allowed to return to Design Center when I changed my mind on a few things and they (she) would only forward me pictures via email and/or text to choose my tile from. What happened to "excellent customer service" as Pulte claims to provide? ... More

The builder is responsive. However, he does not follow through with his promises. We always had to remind him to take care of small issues. The craftmanship is very bad. It is a $550,000 home but feels like a $200K home. I would not recommend anyone to buy any home from Pulte. Huge regret.