Pulte Homes Reviews in Atlanta, GA

We are 45 days post closing with still a lot of tickets in progress. With the rate of turnover at Pulte it makes it hard to get our stuff completed and communication is horrible. It's been a lot of talk.

1) Overall communication was bad to get status updates from the builder representative frequently and ended up into escalations. 2) Closing was delayed multiple times despite of multiple follow ups. 3) Quality of the work seemed to be okay before closing but after 2-3 months discovered bunch of issues which were not addressed despite of multiple follow ups over email/phone/text with Customer Care Manager III, CFT, Area Lead :: Georgia Division. Some of the issues were related to gutter, front door air leaks and Pulte doesn't care despite of sleepless nights.

Not a great experience buying home with pulte

My advice is to never close on the home when their are outstanding items that need to be complete. This was our first time building a home. We did not truly understand that the home should be complete (move-in ready) the day before close. Now, we still have items not done and I have to constantly follow up to get anything done. Lesson learned.

Every meeting with project manager was a waste of time. He gave wrong information on many occasions that had us believe things would be done a certain way. Items discussed at multiple pre walk through were never addressed. Sheetrock seams on ceilings did not receive a finish coat before paint. Exterior of house needs full repaint due to touch ups not matching. Garage door was never painted. One circuit of outlets in kitchen does not work ( breaker will not reset). Didn’t receive a second garage door opener. There is more, but this is only supposed to take 1to 2 minutes.

Punch list items noted on inspection and final walk thru still not resolved after 2 months of being in the home. Awful experience with Pulte. Really bad workmanship. 5 field managers through our build process because Pulte treats their employees so poorly that they all quit. It took 14 months from contract to close on a 4 story townhouse. Promises not kept. I will never buy a Pulte home again and will be deterring others from doing so.

Several things that were “fixed”’prior to closing were done so poorly that they look horrible and are “just cosmetic” and will not be repaired per the warranty. It’s sad to see how very little pride was taken by the builders and the trades when building our home. No one seemed to care about paint drips, adhesive left on cabinets, shoe molding not matching up, caulking missing, mismatched paint, etc. I was pressured into leaving a “good review” for our builder because “that’s how I keep food on the table for my family” but there are many issues we have found that should have never been allowed to happen with an attentive builder. ... More

My new townhouse was closed in June. Location is very good, but construction quality is really worse. During the final walk through, I already found some quality issues: crooked door frames, bad stained stairs. Although I never stain stair wood before, however, I believe I definitely can stain wood stairs better than their painting contractors. Also there already have three places with ceiling cracks and two places with leakages near deck doors. I contacted account manage with no response and I understand he is busy with all kinds of complains by homeowners.

The whole experience from the Sales Team, Design Center, Pulte Mortgage and Construction was stressful and horrible. First, the Sales Team did not make clear or explain in detail the different options offered which left me making some less than favorable choices. At the time, I didn't know what questions to ask so I made the decisions based on what I thought I understood. Second, at the Design Center I felt rushed and had to make decisions quickly or start to get charged for extra time. It's hard to make choices quickly without seeing how all of the different items look together. It would have been nice to either have seen all the items & choices before the meeting or get a second visit to the Design Center to make sure that my choices were what I actually wanted. Third, there was a lack of regular communication and misinformation from Pulte Mortgage. There were inconsistent requirements that caused confusion and last minute approval decision which caused me a lot of stress. Lastly, with construction there were 3 different construction managers which caused closing delays. This caused me an extra $8,000 dollars to fork out for rent because the lease was up and I had to pay month to month because the closing date was pushed out several times. The original closing date was right at the end of the lease. Due to the delays, the final stage of the building process was rushed. The workmanship was shoddy and unprofessional. The paint and caulk job is awful, there is a door in one of the bedrooms that still won't close after supposedly being fixed. All of the door hinges were covered in paint and the master bedroom window above the shower was left unfinished with an extremely poor paint job. Also, if I didn't hire a home inspector prior to closing there would have been numerous items unaddressed before closing. The day of closing the painting and cleaning were not complete and I didn't want to go to closing but I couldn't reach the lender to find out the consequences of the rate lock if I did not close that day. Unfortunately, I had to go to closing without the house being 100% complete because I did not want my rate to increase. I heard from the lender too late that the Builder would have been responsible for the rate increase. I was so frustrated and disappointed that I really just wanted to back out but couldn't afford to lose the earnest money. My husband and I had been looking at Pulte homes for years and thought they were TOP NOTCH and couldn't wait to purchase a new home so was excited when were finally in the position to make it happen just to be DISAPPOINTED! The Pulte reputation is slowly being destroyed by the poor workmanship. For the cost of this home it should be 100% we shouldn't have to do any fixing, caulking or paint touchups ourselves. If I had to do over again I wouldn't....... ... More

Pulte Homes in this community is taking advantage of the market situation and building very poor quality homes. The building managers are over whelmed with the number of homes they have to work and not able to supervise the construction quality and missing several important aspects. Pulte homes is only intersted in rushing to close the homes without even having appliances and competing the home properly.I would not recommend this company to put your money

A lot of issues have been noted since we moved in on 27Jan2021. -Plumbing issues - several occasions. Flooded my whole powder room, living room. leaking thru kitchen flood light due to water going thru overflow in master bedroom -responsiveness to issues - very non-cholent and careless attitude -a couple defects i noticed and have reported that is still not addressed. overall, not impressed.

Attention to detail was lacking, the quality of the materials and workmanship was not those of the price tag of the home.

I have not received a prompt response from anyone at Pulte except from the construction manager. Below are some issues I have faced and still facing. 1. I am writing to express my frustration regarding an issue with my mailbox setup that has not been resolved since my closing date on June 4, 2024. During the closing, I was provided with mailbox keys; however, the mailbox was not properly set up, and I have been unable to access it using the keys provided. Subsequently, the mailbox was changed, but I am still not receiving any mail from USPS. I have contacted both the builder and USPS to resolve this issue. USPS has informed me that the builder is responsible for labeling the mailboxes and setting up the master keys for USPS access. In contrast, the builder has indicated that they have completed the mailbox setup and that I need to follow up with USPS. As a result, USPS personnel have been coming to deliver mail but leaving without doing so because the mailboxes lack proper labeling and master keys. I am currently having to visit USPS in person to collect my mail, and I am uncertain when this issue will be resolved. This situation is causing significant inconvenience. 2. The Pulte assured me that lawn care would be covered under the HOA services, with payments collected through December 31, 2024, as part of the closing process. Despite my numerous follow-ups, the lawn care service only began on August 8, 2024, rather than the promised start date of June 4, 2024. It appears that the builder either failed to notify the HOA manager in a timely manner to start the service, leading to this unacceptable delay. 3. The green grass mats have not been laid out properly, leaving numerous gaps and uneven areas scattered across the yard. Additionally, the ground is uneven, with noticeable height variations and dips throughout. Despite reporting these issues to the construction manager, only some of the gaps have been addressed, and many problems remain unresolved. I also reported the situation to the construction team, and while a representative came to assess the issue, he promised to follow up with a solution. However, I have yet to receive any further response or action. This lack of resolution is unacceptable and has caused significant frustration. 4. I am writing to express my dissatisfaction with how the issue of including my wife on the property title was handled. When I began the process of contracting and securing the loan, I was informed that my wife's name was not required on the initial documents in order to later add her to the title. Based on this information, I proceeded with the process as advised. However, on the closing date, the attorney informed us that they had not received the necessary documents from Pulte to add my wife's name to the title. Despite the attorney reaching out to Pulte to address this, Pulte stated that they could not resend the documents with my wife’s name included. As a result, we had to proceed with a deed instead of having her directly added to the title as originally planned. This situation has caused significant inconvenience and frustration, as it was not handled according to our expectations and the initial guidance we received. I am disappointed with the lack of follow-through and the final outcome, which does not align with the original plan. ... More

Due to lack of communication between our construction manager and the closing department, our closing date was pushed back twice (both time super last minute). The quality of the house is super lacking in the workmanship and quality. Baseboards are crooked, door casings are noticeably crooked, experts who came to measure our windows for blinds mentioned that our windows were some of the least uniform and straight ones they’ve ever measure, and closet doors won’t close. This is just the start of it all. When I reached out to Pulte customer service, I was informed that these were “cosmetic issues” that didn’t warrant any fixing until the 12 month mark. This house buying and building experience has been an ABSOLUTE nightmare. ... More

For the price I paid I expected better quality and polish to the workmanship. So many cosmetic flaws and oversights. Moulding and trim are beat up. Walls have varying degrees of texture when they should be smooth. Different paint colors used on a wall. So many things that are disappointing to continue to discover. Pulte makes these big customer experience promises, but no is reaching out or following up on my requests. Responsiveness has been so poor. The house and it's finish feels and looks like a rush job- and that was after pushing back closing. I never would have accepted this house in the condition it is in if I wasn't going to be homeless after they changed to closing date. ... More

Once I bought the home and moved in we feel like we live a nice Resort Community!!… great pool house and well kept so far

It took way too long to build the home. There are clear issues in trim work. Price was ridiculously expensive

I’m not sure if all big developers are like this but for Pulte I can definitely say this. Don’t ever trust the sales team and don’t take anything on face value which they say. If you have any issues after the closing they WILL NOT respond. However im satisfied with the construction quality and this team’s responsiveness.

The real estate agent along with the materials given to me summarizing approximate closing dates were deceptive and incorrect. Also, I had done my final inspection ahead of time and someone had come in and kicked a whole in the bathroom wall under sink.

If you buy from Pulte while the market is still hot in ATL , do not expect anyone to hear or address your concerns. It is take it or leave it.

They were way behind their timeline and kept making last minute changes to closing. Subcontractors were terrible and there was little oversight or quality control, so the workmanship is terrible. Lots of promises about things that would be repaired but little follow through. They have a warranty, but you submit things to their portal and never hear back. Beyond the inconvenience and expense of all of the delays and problems lies the fact that if there are so many things wrong with the things that I can see on the surface, what problems lie beneath…

Pulte is a normal builder with average build quality.

The quality of work and delivered to us as homeowners, completely underwhelmed us and for the price you pay for this property we really felt taken advantage off! I would not recommend.....

Quality issues continue 6 weeks after closing

Hello, I was one of the first people to close on a smart home at Pulte and Georgia Power’s Altus at the Quarter development. Unfortunately, the high hopes I had for my new home were dealt a severe blow due to my horrible experience with closing on my new home. As an initial matter, I was pressured to close on the sale of my former home early so that I could close on my Pulte home on time. Therefore, I worked with my buyer to move up the closing date to May, as I was informed that my new home would be ready to close at the end of May. However, my Pulte closing date was pushed back by two weeks, into mid-June because of issues with obtaining a certificate of occupancy for my new home and last minute changes in the building plans. As a result, myself, my seven year old son and my mother were essentially homeless for this two week period, being forced to live out of a hotel room while Pulte sorted out these issues. Things ultimately got worse when a received a set closing date, but Pulte again had to push it back because it was not granted a certificate of occupancy in time. When a final closing date/time was rescheduled, it was done at the last minute - literally hours after the certificate of occupancy was finally issued. As a result of this last minute delay, my lender was unable to quickly turnaround, update the financing documents and fund the loan for that same afternoon (June 7, 2019). In truly disappointing and upsetting fashion, Pulte’s closing attorney refused to provide myself and my lender the additional hour that would be necessary to close on the 7th (they asked me and my broker to leave at 4 p.m. despite the fact that my lender let them know the funds were in the process of being transferred). As a result of this action, the closing was rescheduled for Monday June 10th and I was charged a daily per diem by Pulte for Friday and every day of that weekend, forcing me to pay over $1600 before they would provide my with keys to the home (this on top of the expenses I paid for temporary housing because of Pulte’s delays in closing the transaction). I reached out to Pulte’s sales team and management and received absolutely NO accommodation on this issue, in spite of the fact that myself and my family had been extremely accommodating to them in light of the closing delays and the certificate of occupancy issues. To say this was disappointing would be the ultimate understatement. I was essentially coerced into a situation where I could either pay this per diem or be left without the keys to my home, all due to delays which were no fault of my own. This completely poisoned my closing experience, and what was supposed to be a joyful time left me feeling taken advantage of. I did not complain about my need for a hotel and the other expenses I incurred as a result of Pulte’s delays. I have since learned that one of my neighbors who also had the same experience was reimbursed for her temporary housing expenses because of the same delays she faced (she resides next door in Lot 47). All together this was the worst closing experience I have ever had. I expected this to be my dream home, but it started out as a complete nightmare, and this issue has been ignored and completely unaddressed, with Pulte placing the blame on my Lender instead of acknowledging their role in this quagmire. In the end, I am the one who was punished for these issues. ... More