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- Pulte Homes
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- Atlanta, GA
Pulte Homes Reviews in Atlanta, GA
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What Atlanta Homeowners Have to Say About Pulte Homes.
Read all 439 verified reviews from homeowners that built a new home with Pulte Homes in the Atlanta area. Atlanta homeowners have rated Pulte Homes an average 3.7 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Atlanta Area
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Customer Reviews
Poor craftsmanship
- Jim D.
- Verified HomeBuyer
- May 28, 2019
- Peachtree City, GA
Attention to detail was lacking, the quality of the materials and workmanship was not those of the price tag of the home.
Pulte Homes responded:
We are disappointed to hear that you aren't satisfied with the quality of your new home as it is our goal to deliver an exceptional home. Please don't hesitate to email us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
I have not received a prompt response from anyone at Pulte except from the construction manager.
- Edukondalu U.
- Verified HomeBuyer
- August 09, 2024
- CUMMING, GA
I have not received a prompt response from anyone at Pulte except from the construction manager. Below are some issues I have faced and still facing. 1. I am writing to express my frustration regarding an issue with my mailbox setup that has not been resolved since my closing date on June 4, 2024. During the closing, I was provided with mailbox keys; however, the mailbox was not properly set up, and I have been unable to access it using the keys provided. Subsequently, the mailbox was changed, but I am still not receiving any mail from USPS. I have contacted both the builder and USPS to ...
Pulte Homes responded:
Hi Edukondalu, we were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
A Nightmare
- Jennifer K.
- Verified HomeBuyer
- February 02, 2023
- Buford, GA
Due to lack of communication between our construction manager and the closing department, our closing date was pushed back twice (both time super last minute). The quality of the house is super lacking in the workmanship and quality. Baseboards are crooked, door casings are noticeably crooked, experts who came to measure our windows for blinds mentioned that our windows were some of the least uniform and straight ones they’ve ever measure, and closet doors won’t close. This is just the start of it all. When I reached out to Pulte customer service, I was informed that these were “cosmetic ...
Pulte Homes responded:
We are disheartened to hear that you have had such a negative experience working with us and are unhappy with the final result of your home. We would like to help escalate these concerns for you and would greatly appreciate if you could email us at customersupport@pultegroup.com with a brief summary of the situation along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Disappointed to say the least
- Evans F.
- Verified HomeBuyer
- July 19, 2019
- Atlanta, GA
For the price I paid I expected better quality and polish to the workmanship. So many cosmetic flaws and oversights. Moulding and trim are beat up. Walls have varying degrees of texture when they should be smooth. Different paint colors used on a wall. So many things that are disappointing to continue to discover. Pulte makes these big customer experience promises, but no is reaching out or following up on my requests. Responsiveness has been so poor. The house and it's finish feels and looks like a rush job- and that was after pushing back closing. I never would have accepted this house in ...
Pulte Homes responded:
Thank you for taking the time to share your experience. We apologize that you haven't been receiving a prompt response to your requests and we'd like to learn more about the situation so we can assist. Please email us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Resort like community
- Angelique N.
- Verified HomeBuyer
- July 28, 2023
- McDonough, GA
Once I bought the home and moved in we feel like we live a nice Resort Community!!… great pool house and well kept so far
Pulte Homes responded:
We are thrilled to hear that you are enjoying your new community! If there is any additional feedback you'd like to share, please email us at customersupport@pultegroup.com. ^AF
Total Score 1
Quality 5
Trustworthiness 4
Value 4
Responsiveness 5
Pulte Buying process
- Ralph J.
- Verified HomeBuyer
- May 04, 2023
- Kennesaw, GA
It took way too long to build the home. There are clear issues in trim work. Price was ridiculously expensive
Pulte Homes responded:
Hi Ralph, we're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^TP
Total Score 1
Quality 4
Trustworthiness 4
Value 1
Responsiveness 3
Poor buying experience
- Anonymous
- Verified HomeBuyer
- August 04, 2023
- Woodstock, GA
The real estate agent along with the materials given to me summarizing approximate closing dates were deceptive and incorrect. Also, I had done my final inspection ahead of time and someone had come in and kicked a whole in the bathroom wall under sink.
Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ^AF
Total Score 1
Quality 3
Trustworthiness 1
Value 4
Responsiveness 3
lack of concern and truthfulness regarding sales
- Anonymous
- Verified HomeBuyer
- March 03, 2021
- Peachtree City, GA
If you buy from Pulte while the market is still hot in ATL , do not expect anyone to hear or address your concerns. It is take it or leave it.
Pulte Homes responded:
We are so sorry to hear that you are having a hard time getting your issues addressed. We would like to learn more about your concerns and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. ^AH
Total Score 1
Quality 5
Trustworthiness 1
Value 3
Responsiveness 1
Could have been better
- Venkata T.
- Verified HomeBuyer
- August 04, 2023
- Cumming, GA
Pulte is a normal builder with average build quality.
Pulte Homes responded:
Thank you for leaving a review. We would love to learn more about your experience as your feedback is invaluable in helping us improve. Please email us at customersupport@pultegroup.com. ^AF
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 3
Poor Quality and Finish
- Justin C.
- Verified HomeBuyer
- September 15, 2021
- Acworth, GA
The local construction managers were great to work with and did an amazing job helping us get into the house. Unfortunately, there are many issues with the house that they are unable to resolve due to the company policy. The gutters on the house are too small to handle the rain in Georgia and will need to be replaced at my cost. Lots of small issues that we are finding all over the interior and exterior of the home. Based on the lack of workers available and the companies inability to get other contractors, I am not confident that the issues will get resolved. I will end up paying for ...
Pulte Homes responded:
We are disappointed that you are experiencing issues in your new home. We would like to look into this situation and address your concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information we would greatly appreciate it. Thank you for taking the time to leave a review. ^AH
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
The builder quality is being poor and very sub par
- Nour R.
- Verified HomeBuyer
- April 08, 2021
- Peachtree City, GA
The quality of work and delivered to us as homeowners, completely underwhelmed us and for the price you pay for this property we really felt taken advantage off! I would not recommend.....
Pulte Homes responded:
We are so disappointed to hear that we did not meet your expectations and we are concerned that you felt taken advantage of. We would like to learn more and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 3
Value 1
Responsiveness 3
Pulte Homes - Quality issues continue 6 weeks after closing
- Paul R.
- Verified HomeBuyer
- September 11, 2019
- Decatur, GA
Quality issues continue 6 weeks after closing
Pulte Homes responded:
We are so disappointed to hear that you are having issues with your new home. Please email socialcare@pultegroup.com with some more information and our team will ensure that those issues are resolved. ^Abby
Total Score 1
Quality 1
Trustworthiness 2
Value 3
Responsiveness 2
Bad Closing Experience
- Joseph C.
- Verified HomeBuyer
- July 24, 2019
- Atlanta, GA
Hello, I was one of the first people to close on a smart home at Pulte and Georgia Power’s Altus at the Quarter development. Unfortunately, the high hopes I had for my new home were dealt a severe blow due to my horrible experience with closing on my new home. As an initial matter, I was pressured to close on the sale of my former home early so that I could close on my Pulte home on time. Therefore, I worked with my buyer to move up the closing date to May, as I was informed that my new home would be ready to close at the end of May. However, my Pulte closing date was pushed back by two ...
Pulte Homes responded:
We're incredibly disappointed to learn about your closing experience and we encourage you to reach out to us at socialcare@pultegroup.com to discuss this further. --Sarah
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
C
- Cecil T.
- Verified HomeBuyer
- October 31, 2024
- Atlanta, GA
Horrible experience so far. These folk are the worse. Nothing is getting done in a timely fashion and nobody responds until you act a fool
Pulte Homes responded:
Hi Cecil, thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Value 4
Responsiveness 1
Many issues with new home build, poor quality and workmanship
- Anonymous
- Verified HomeBuyer
- May 03, 2023
- Cumming, GA
Roof was leaking, ever since the home was built and house had mold on the walls and under the floor right after closing. Was told by roofer that this was a common issue due to framing. Pulte is still building this elevation, so buyer beware. False promises and sweet talking before signing of contract. Lot premium is a rip off, and appraisal is only for the base price. Base price includes nothing of value. I would NOT recommend this builder, nor would I be buying a Pulte home again.
Pulte Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 3
Don't buy
- Mazyar G.
- Verified HomeBuyer
- June 07, 2022
- Acworth, GA
Poor quality and warranty. I wish to do not buy house from Pulte.
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
Very displeased
- Anonymous
- Verified HomeBuyer
- October 28, 2021
- Cumming, GA
Slow to respond to issues even if they are classified as emergent.
Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com.
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Sloppy workmanship
- Anonymous
- Verified HomeBuyer
- October 12, 2021
- Powder Springs, GA
I was extremely disappointed in the quality of products used in my home, the sloppy workmanship within the house. ..unfinished walls, clumps of plaster where wall connects to door frame. Dust painted over on surfaces so not smooth. There was no priming of paint on walls, ceiling or wood trim. I can see the Sheetrock through the paint on the walls and ceiling, paint is peeling off the woodwork and can see bare wood. When pull painters tape off wall it takes the paint with it. Tile put down improperly, and grout not sealed anywhere. Holes in wall board, clumps of plasters painted over without ...
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience for we stand behind our build quality and this workmanship is not what we want you to feel about our company. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com. Thanks ^AH
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Pulte Homes - Some of the employees are very unprofessional.
- Selena L.
- Verified HomeBuyer
- November 03, 2020
- Mableton, GA
Some of the employees are very unprofessional. The home to be considered high quality or value has a lot of errors or not good quality of work.
Pulte Homes responded:
We are disappointed to hear that you had a negative experience with our team and are unhappy with the quality of your new home. If there is anything we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AS
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
Think before buying
- Anonymous
- Verified HomeBuyer
- December 01, 2019
- Decatur, GA
Poor quality, finish and workmanship. Delayed and ineffective communication. Once they have your money they couldn't care less about the finished product they are selling. Same homes and floor plans adjacent to mine with same upgrades getting sold for much lesser than what I paid for. Very poor job, less than 2 months and paint is flaking off, drywall and wooden doors are chipping. Haphazard and untidy layout of townhomes in this phase. Nothing is finished. Have no idea why we are paying HOA. The only redeeming factors are location and floor plan. Otherwise please look at the numerous new ...
Pulte Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com ^Abby
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Quality of the construction work is very poor. The house was not built at the luxury home stadards
- Vinay E.
- Verified HomeBuyer
- February 03, 2023
- Cumming, GA
Quality of the construction work is very poor. The house was not built at the luxury home standards. There was mess up in flooring, they dig the concrete in kitchen which left a lot of dust on all appliances and backsplash in kitchen. Painting work is very bad. I don't recommend Pulte homes.
Pulte Homes responded:
Hi Vinay, we are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
A Disappointing Experience
- Anonymous
- Verified HomeBuyer
- August 30, 2022
- Atlanta, GA
There were a lot of issues with the new townhouse that we recently purchased from Pulte. There is a lot of unfinished work. When we report an issue in the construction, there is no response. The painting on the wall and windows are shabby. A deadbolt lock is forgotten to be installed, and another one can't be used as the latch and the hole are not aligned. And many more. When we report the issues on the Pulte website, no response. We bought this townhouse for location. In the future, recommend staying away from Pulte.
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you?
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
The poor workmanship performed by Pulte sub-contractors
- Gary D.
- Verified HomeBuyer
- June 04, 2021
- Canton, GA
Before closing, there was a laundry list of issues that were promised to be fixed after closing. Some were small, others pretty big. The more minor issues I fixed myself or the supervisor had resolved. Without being petty, I will say the overall workmanship was poor. The biggest issue I reported was visible seems on the ceiling. I tried to work with the Pulte team on getting the ceiling issue resolved; however, after two months and five Pulte people later, I was told, “there isn’t anything further we can do.” I’ve been given a myriad of excuses why the seams are visible; here are some of ...
Pulte Homes responded:
We are so disappointed to hear of the experience you had working with our team and we understand your frustration. We would like to make leadership aware of this situation so we can address it accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information we would greatly appreciate it. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Pulte Homes - till now most of the problems I had not fixed
- Samar s.
- Verified HomeBuyer
- September 09, 2020
- Atlanta, GA
till now most of the problems I had not fixed
Pulte Homes responded:
We are disappointed that you have experienced problems with your new home but we thank you for taking the time to share this feedback. If there is anything we can assist with or any additional comments you would like to share, please feel free to email customersupport@pultegroup.com. ^AS
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Disappointed
- Kathleen H.
- Verified HomeBuyer
- June 02, 2020
- Mableton, GA
Since closing and occupying my home I have been getting the run around concerning service requests from the Project managers, all the way up the latter to the VP of Construction. Seems like there is little recourse.
Pulte Homes responded:
We are sorry to hear you have had a hard time getting your concerns addressed. We would like to help and would appreciate if you could email customersupport@pultegroup.com so our team can look into the situation. Thank you for taking the time to leave a review. ^Abby
Total Score 1
Quality 2
Trustworthiness 2
Value 1
Responsiveness 1
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