Pulte Homes Reviews in Atlanta, GA

I recently purchased a new home from Pulte Homes, and unfortunately, my experience has been far from satisfactory. The quality of the home has been compromised significantly, and numerous issues have arisen. First and foremost, the purchase process was extremely stressful. Whenever Pulte Homes sent a document that required my signature, they marked it as extremely urgent and pressured me to sign it on the same day. They did not provide me with enough time to review the documents thoroughly and warned me that I would have to pay extra fees if I delayed. This high-pressure tactic left me feeling rushed and uneasy. Upon moving in, I noticed several quality issues. The garage floor is already chipping off, and sand comes off while walking on it. This is a serious concern, and I am worried about the overall construction quality. Additionally, the window frames have very little space, making it difficult to install window blinds properly. The carpet provided is of very low quality, which is disappointing given the investment made. Furthermore, the backyard & front yard has many potholes, and the sod was unevenly placed, leaving many patches and an unsightly appearance. Pulte Homes collected HOA fees for the rest of the year, but they did not select a vendor for lawn care for more than two months. As a result, no lawn maintenance was done for almost three months, yet HOA fees were collected for those months. To make matters worse, I discovered today that Pulte has provided wrong zip code in the closing documents. Now, I will have to connect with the law firm to get it corrected. Not sure how big is this change and how much hassle I must go through. In summary, my experience with Pulte Homes has been quite disappointing due to the compromised quality and the multitude of issues. I would caution potential buyers to thoroughly review all documents and inspect the property meticulously before finalizing their purchase. ... More

I cannot express what an awful home buying experience and lack of workmanship and quality. Would not recommend.

This my third new home. I was told this is a great builder with quality homes. DON’T YOU BELIEVE THEM. I tried to get my $15,000 dollars back and move on, but no, they told me even though we said we will have your house ready but did not, we normally don’t do this but pick another house. Out of all the homes I have bought from different builders, this one gets a ZERO. The sales person, sucks, the builder, the worst and the house , equally bad. The wood floor is chipping, the microwave you have to keep slamming the door to get it to start. When you flush the toilet beware you will see it again. The window frame on the side of the house is cracked and the installation inside the window is showing. Hmmm, this is what you get for one half a million dollars. Oh wait, did I mention the builder refused to come and pickup all the paint they stored in the garage for all the other lots, I had to load it in my truck and drop it off at their trailer. You must be laughing by now, while I am crying. If I could roll back the hands of time, I would have rolled past this builder. I am still waiting for service. But please don’t let this email deter you, just talk to my neighbors, they would say, don’t sign away, drive away. Have a wonderful day! ... More

Terrible experience with Pulte. This is my fourth new build and I understand there will be problems with the home after it's finished. The workmanship is sloppy, lack of accountability is unacceptable, and communication should have been much better. My small home of less than 1,800 sq. ft. and priced over 500K, and it looks more like a $250K home. Closets and pantry wire shelves are narrow, they could have installed the much deeper size or wood shelves. Vent hood was installed crooked and only attached to wall with one nail, not four like it should have been. When garage door opens it sounds like a tank is driving through the door...extremely loud.! The worst experience was at the Design Center. Design Consultant told me many things that were incorrect. She lacked any attention to my needs and my questions. I was not allowed to return to Design Center when I changed my mind on a few things and they (she) would only forward me pictures via email and/or text to choose my tile from. What happened to "excellent customer service" as Pulte claims to provide? ... More

The builder is responsive. However, he does not follow through with his promises. We always had to remind him to take care of small issues. The craftmanship is very bad. It is a $550,000 home but feels like a $200K home. I would not recommend anyone to buy any home from Pulte. Huge regret.

I cannot in good conscience recommend this builder. Our experience was not only horrible, we are regretful. William, the property agent, was great at his job and pleasant but outside of him the experience was egregious. Jim in sales was just cruel. After we purchased the home Amanda became our POC and the support is inconsistent. Our plumbing backed up the 2nd day in the home so I was in sewer water in the shower, the sod was not put down correctly, the interior paint job was amateurish, part of the front of the house had to be repainted and all of this (and more) took 7 weeks to complete. We are still waiting to get the sod fix which probably won't happen. Please read the reviews and warnings on the Better Business Bureau website before purchasing a home with this builder. I don't cry easily but cried a few times throughout this process. ... More

The Builder is nice guy, But the material quality was so bad . I moved just 1 month back i see so may many many issues.

I would caution any new buyers to look elsewhere. We are 45 days into ownership and very disappointed. Not only did we have to make several concessions along the way, now we are dealing with very poor responsiveness post move in. Pulte was responsive during the build process, but now its like a switch was flipped, once we took possession, they do not respond. Even though we had a documented (and Pulte acknowledged) list of 10+ concerns, no response despite numerous attempts to have things addressed. Our concerns are significant; issues such as missing exterior siding, non-functional dishwasher, unfinished trim items, trim items missing, lastly the entire hardwood flooring having white paint overspray and more pronounced paint drips/splashes in nooks and corners. I'll happily share details and pictures with any prospective buyers looking to make an informed decision. ... More

This is the fourth house I have purchased in my life and it was the worst experience I have ever had. They moved my closing date up by 2 weeks even though I was assured I wouldn't close before mid-August (which was the time frame I requested) and the house wasn't even ready. At every level of work: cosmetic to structural the quality is poor. During inspection issues were noted with the AC not cooling properly. I was assured it was fine. It stopped working 3 days after I moved in due to a coolant leak. This was at 5:30 pm on an Aug day. the AC/Furnace warranty company wouldn't come out to my house until between 1-6 the next day. Even though I was told for 5 hours from the Pulte Emergency Warranty call center someone would be coming out that night. This is just an example of issues. I hired another inspector as I have no confidence in the integrity of this house and he found a support beam not attached to anything and no windows are sealed on the outside and none of the roof vents are seal as my chimney wasn't either and leaked. ... More

We moved to our townhome at Park side at Mason Mill about 3 months ago: 1.) Plumbing clogged the 3rd week after we moved in; the farmhouse sink and toilets overflowed. It was a mess when we got home that night that my wife cried. 2.) It's been 3 months. Today, I saw stains in our ceiling, which look like water marks. 3.) When we moved in, there were still blue tapes around the house for work that had to be finished. I guess the contractors did not get a chance to finish their disappointing "rush" job. My wife and I kept the blue tapes hoping that maybe one of these days, customer care will email or call us to see how we're doing in our brand new $509K townhome. Then again, I guess no one will call, because Pulte already have our money. This was our first time to buy a brand new home, which was supposed to be an exciting venture, but now all we want to do is to start over with a new home. We will never purchase a Pulte home again nor will we recommend Pulte to our friends, family or colleagues. ... More

When I found out that Pulte was the builder I did not have high hopes and Pulte did not disappoint. The house was wrong from they day the footers were dug incorrectly which is an issue I had to point out to the Field Manager myself. There isn’t enough space to go into detail with all the issues that we encountered during this build. I fully expect there to be major structural issues with the house within the 10 year structural warranty. The Field Supervisor was replaced and I will say that things went much more smoothly after that. On a positive note I will say that Pulte used good quality materials (Schlute waterproofing/Pex pluming/hot water recirc pump) but the craftsmanship was WAY under what I would expect in a house in this price range. ... More

We are not happy about our experience with Pulte. There are so many issues I don’t know where to begin. Pulte could not close on agreed closing date, fireplace wrong stone color, lawn irrigation has leaks and wrong placement of irrigation heads, no mailbox for 6 weeks, no internet for 5 weeks, huge drainage problem backyard, dishwasher didn’t work, no water to refrigerator, did not clean house very well, sloppy careless work on just about everything, etc., etc., etc.

my backyard is in bad shape. I have sent multiple messages and made calls to address this issue, but no one has responded yet.

Matt the Fowler worst construction manager

David H was awesome! Constantly kept me updated the whole process. Took lots of pictures and sent along every step . You could see he truly loves his work and strives for perfection

I bought a quick move in home that was already half way completed when I got it. It took two months for the builder to complete the home and during that process I did not receive much updates on the progress. The day of closing they were still trying to rush finishing the home and installing things like windows or doors. I identified several issues in quality and poor workmanship in the the finishers, paint, materials. I pointed it out the builder whose promised to fix everything within 30 days, and since then it has been 2 months and I never heard from the construction manager again and they transferred all responsibility to the warranty team. Paint inside the home is cracking in several areas, doors are not aligned, floor is cracking, landscaping wasn’t done and looks very abandoned, etc. I am not happy with the quality of the home and do not believe I received the value I paid for. ... More

They distract you from the big issues before closing. Then once you close everything has to go through warranty. Don’t close without a professional at your side

We had a water leak in the office room downstairs. We put in a warranty claim. The initial response was very fast which we appreciated it. The leak was fixed and stopped quickly. However, we’ve been waiting for more than a month for the drywall and the carpet that were damaged to be fixed. This should not take this long. My wife works from home and uses this office for work. We are having a very bad experience with the warranty issues to be completed in a timely manner. It is very disappointing.

should have finished the garage.

Sales pitch was excellent but after that all that we saw was 1. Poor quality of workmanship 2. Don't care attitude from construction teams and sales team 3. Terrible experience working with Pulte Mortgage (Lied saying they would match the rate but ate up the time for the rate to go up) 4. Did not even care to fix all the issues reported before closing 5. Did not even care to hand over the keys after closing Made us feel that why did we even choose this builder. Regretting till now looking at their worst quality, workmanship and experience with Pulte team. My 2 cents for any buyers in future, DO NOT trust Pulte team as they are one of the biggest builder, do your detailed followup and question them every step of the process (almost every week) make them accountable for issue starting from sales team to construction team & closing team if not you will end up having bad experience for sure. ... More

Let me start by saying on Pulte Group’s Built to Honor website they brag about how much they take care of veterans and yet I have 30 years of honorable service. My Sales Agent never explained the contract. Never told me once the frame is on the house I get no options. This house was supposed to be my retirement home after 30 years of military service and 4 deployments. Thought I would have options buying new construction and my Sales Agent never explained any options and said that I never came back to her office to go over the contract…well I’m active duty Army and assigned to Hawaii and I was going through my medical retirement process and trying sell house in Virginia and buy house in Georgia. I’m financing a house for almost $500K and Pulte Sales Agent don’t have the common courtesy to email or pickup the phone and provide bare minimum customer service. I thought I was buying a house at a different lot and during the walk thru I told the builder this is not the house I picked because it has a different backyard and here is the picture I took of the backyard and the Sales Agent embarrassed me by saying to me and my mom “something is wrong with y’all memories.” A $500K house and this how a Pulte Sales Agent addressed me. Thought I was getting a 5BD and 4 1/2BA and there is no half BA. Never got the option to get a covered back patio. Also, can someone at Pulte explain to me why I have 4BA and 6 linen closets. I do not have any towel racks or toilet paper holders and Pulte wants me to pay $400 after closing. My Sales Agent never explained to me what comes with a gourmet kitchen. I said I wanted white or brown cabinets and ended up with a gourmet kitchen. Please explain the difference between the white or brown cabinets. Also, I was told by the Sales Agent it’s a $5 earnest money, which I paid the day I looked at the house. She asked how much of a down payment I wanted to pay and I said $20K or $30K and somehow I ended up paying $25K of earnest money I couldn’t get back because I sent and email to the Sales Agent and my loan agent, which she was just as bad as the Sales Agent. As someone who has worked HR for 30 years in the military you don’t hand or email someone paperwork and tell them to sign it and don’t explain it. Plus I tried telling the loan agent I’m still active duty and I don’t qualify for the veterans benefits until 31 JAN 2023 and yet my loan agent tells me she is going to process my loan as if I’m a veteran and the VA said I was disqualified for the exemption regarding the lending fee. Plus the Sales Agent said I can do a pay down option for two years, which I told my loan agent and she never took the time to explain that option to me. My loan agent yelled at me over the phone because I sent and email to the Sales and Loan agent stating I refuse to attend the closing because I nobody takes the time to explain anything and tell me the why on what’s going on. I will admit my Sales agent did call and explained some of the details about the loan, but I never had good feeling and feel like Pulte has taken advantage of me. I’m hurt that I wasted my time with Pulte and I did not get my retirement home. I will NEVER recommend to and military personnel to buy a Pulte home. Plus I will be filing a complaint with the BBB and calling Clark Howell at Channel 2 Action News here in Atlanta and let him know this one veteran Pulte provided poor customer service and I wished I had bought a Ryan’s Home. Ryan homes are better quality and hopefully I can win the lottery so I can payoff this Pulte home I don’t want and move into a better quality home, which is a Ryan home because Ryan explain the options and explain the loan process. ... More

Have many problems in the home since day 1 of moving in, New Dishwasher drain not setup- water clogged, master bedroom door not closing, most of the second floor squeaks all the time (it feels like a used home not a new home), carpets loose, stairs squeaking, poor quality microwave, closet door not closing,

Poor quality construction . Not worth for money . Materials used are very bad . Design and architecture issues .

I told him there was a defect at home, They didn't improve quickly, therefore the problem got bigger, They don't respond quickly. I started to regret buying this house.

Following closing Pulte does not respond to calls and emails for problems found in the home within 2 months post move in…basement water damage, buckling vinyl plank flooring, external GFCI not working preventing proper use of irrigation system controls, automatic garage door stopped working, backordered thermostats. These are just a few of the items.