The paint job is sub optimal. Several places were you can see uneven finishes and has a lot left to be desired. Same with the doors, some are difficult to open and close. The carpenters tried but couldn't fix. I wonder how new doors can be so misaligned. Sod was laid very close to the closing and watering was left open for almost 10 days after closing. This was supposed to be completed before closing and with the account transferred in our name after closing, we ended up with a ~$1k water bill. We were not living for most of the month and most of this bill should have been paid by Pulte. As expected, they declined! ...

Pulte Homes responded:
Thank you for sharing your feedback. We’re sorry to hear about the concerns you’ve experienced with the paint, doors, and landscaping, as well as the unexpected water bill following closing. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 4

Mixed feelings

Anonymous
Verified HomeBuyer
August 09, 2026
Carol Stream, IL

I love the location and the layout of the house. The craftsmanship from contractors is poor, very sloppy and not up to Pulte standards of Quality. The Construction Manager is new and needs to be mentored. He needs to be more responsible for ALL of his duties and follow up in a more timing matter.

Pulte Homes responded:
Thank you for sharing your feedback. We're glad to hear that you love the layout of your new home and it's location. However, we're truly sorry to learn that you're unhappy with the quality of your home and not receiving prompt follow up. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 3

Quality 1

Trustworthiness 3

Responsiveness 3

Did not find quality product overall.

Anonymous
Verified HomeBuyer
August 04, 2026
Bolingbrook, IL

Be more transparent

Pulte Homes responded:
Thank you for sharing your feedback. We're truly sorry to hear that you are unhappy with the quality of your new home. We'd appreciate the opportunity to learn more about your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 3

Quality 1

Trustworthiness 2

Responsiveness 1

Pleasant home-buying experience

Anonymous
Verified HomeBuyer
July 30, 2026
Batavia, IL

Pleasant home-buying experience

Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that you had a positive homebuying experience! Congratulations on your new home and welcome to the community! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Leaks and Squeaks in a new built home.

Anonymous
Verified HomeBuyer
July 30, 2026
Aurora, IL

Promises broken, we closed our new home purchase in April, its end of July and we do not have sod in our yard, we will spend the whole summer without access to the backyard in a new built home with a kid. Constant leaks and squeaks ,multiple tickets have been filed but nothing seems to get done around here, all the neighbors we spoke to have similar problems.

Pulte Homes responded:
Thank you for bringing this to our attention. We're truly sorry to hear about your experience with your yard and the lack of resolution to your concerns. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 2

Quality 1

Trustworthiness 2

Responsiveness 2

Overall it was an okay experience. I was expecting higher quality and standards for a new build.

Anonymous
Verified HomeBuyer
July 29, 2026
Naperville, IL

Air flow between first and second floor, it was boiling on second floor while first floor was cool. Landscape was done during the heat wave. Had to purchase washer/dryer and fridge since not included. Lots of small details that made it a less than perfect experience

Pulte Homes responded:
Thank you for sharing your feedback. We're glad to hear your overall experience was positive, but we're sorry it didn't fully meet your expectations for a new home. We appreciate your comments regarding the airflow, landscaping timing, and overall quality expectations. Your feedback is valuable, and we'll ensure its shared with the appropriate team for review as we continue working to enhance the homeowner experience. ^KH

Total Score 4

Quality 3

Trustworthiness 3

Responsiveness 3

Good layout and functionality - Poor communication by the sales and leadership team.

Anonymous
Verified HomeBuyer
July 29, 2026
Batavia, IL

We are happy with our home and the community is great. The sales team dropped the ball on communication and we esclated our concerns to the leadership team for sales and construction. The .leadership's follow-up and communication was severly lacking. In one case, I sent a follow-up request about 3 weeks after the original request and received a less than professional response. The leadership did not answer the questions we asked and we still haven't received answers to those quesitons. The after care rep has been great and we appreciate her follow-up and attention to details. We don't ...

Pulte Homes responded:
Thank you for sharing your experience with us. We're glad to hear you're happy with your home and the community! That said, we're sorry to hear the communication and customer service you received during the sales and construction process did not meet your expectations. If you're still experiencing concerns or if there's anything else you'd like to share, please reach out to us at customersupport@pultegroup.com. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 2

Responsiveness 1

Construction materials and quality is average. It is clear that care was not taken on several aspects of the build such as drywall and paint, carpentry on the deck especially.

Anonymous
Verified HomeBuyer
July 29, 2026
Lake Villa, IL

Living in the house, you see and experience the flaws that aren't readily apparent in a walk-through. Pulte is uneven in their response to requests with some inquiries handled fine and others rejected or deflected.

Pulte Homes responded:
Thank you for bringing this to our attention. We're truly sorry to hear about the concerns you're experiencing in your new home and the lack of resolution of them. We'd like to escalate your concerns to leadership for further review. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 4

Quality 3

Trustworthiness 3

Responsiveness 2

It seems like there was no quality control. I've experienced so many issues that it has left a really bad taste.

Syed H.
Verified HomeBuyer
July 29, 2026
Aurora, IL

Pulte is really slow to address the issues and the issues just don't stop.

Pulte Homes responded:
Thank you for bringing this to our attention. We're truly sorry to hear that you are not happy with the quality of your new home and the lack of resolution of your concerns. We'd appreciate the opportunity to learn more about your concerns and help resolve them, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 3

Quality 2

Trustworthiness 2

Responsiveness 1

Thank you!

Anonymous
Verified HomeBuyer
July 22, 2026
Plainfield, IL

We're thrilled with our new home. Thank you for a professional and speedy construction process.

Pulte Homes responded:
Thank you for sharing. We're delighted to hear that you are happy with your new home! It's wonderful to know that you found the process to be professional and efficient. Congratulations! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Mostly great experience.

Robert A.
Verified HomeBuyer
July 11, 2026
Carol Stream, IL

Love all the personel Diane, *****, ***** but, have some complaints, 1. not able to get am electric stove, 2. garage not painted, 3. sprinkler responsibility turned over to early, 4 no lights above the mirrors in main bath.

Pulte Homes responded:
Thank you for sharing your feedback. We're glad to hear that overall, you had a great experience with us! We also appreciate your feedback regarding the available appliance options, garage finish, sprinkler transition, and bathroom lighting, and will share your comments with the appropriate team for review. ^KH

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 4

Expected better quality from Pulte.

Anonymous
Verified HomeBuyer
July 11, 2026
Plainfield, IL

Purchasing a new construction home was supposed to be an exciting experience, but unfortunately it has been incredibly disappointing. The quality of workmanship has fallen far below what I expected for a brand-new home. Every day, we seem to discover another is*****—whether it’s poor finishes, sloppy craftsmanship, or items that should have been caught during quality inspections before closing. As homeowners, we shouldn’t have to spend our time creating an ongoing list of repairs in a brand-new house. The number of defects has been frustrating and has taken away from the excitement of moving ...

Pulte Homes responded:
Thank you for bringing this to our attention. We're truly sorry to hear that your new home has not met your expectations and to learn about the ongoing concerns you've experienced. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 3

Quality 2

Trustworthiness 3

Responsiveness 3

Building manager kept us informed on the progress.

Balasubramaniam S. I.
Verified HomeBuyer
July 09, 2026
Lisle, IL

Prior to closing, go over the property very carefully. The person going with the buyer at the time of final walk thru, is unlikely to point out any issues.

Pulte Homes responded:
Thank you for sharing your feedback. We're glad to hear that your building manager kept you informed throughout the process! We appreciate your insights regarding the final walk through and will share your comments with the appropriate team. If you have any concerns, we'd appreciate the opportunity to learn more about them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 4

Responsiveness 3

Unqualified labor hired by contractors, lack of supervision and low expectations by Pulte, lack of quality of work, not detail oriented, sloppy, walk through 1 hr prior to closing- people take more time buying 1 garment.

Anonymous
Verified HomeBuyer
July 08, 2026
Woodridge, IL

Home was not completed by the closing. Too many items to be corrected. Dictating when to inspect and giving one day window, home was not ready for inspection, my inspection was doing Pulte’s supervisor’s job telling them too many items to be fixed. LVP flooring (gray)not matching the orange hardwood stairs, while many manufacturers provide matching stairs components. Initially refused to correct. Still nothing done. Painters, drywall, electricians… not qualified to do their jobs. YouTube videos coming soon to support my claims.

Pulte Homes responded:
Thank you for sharing your feedback with us. We're truly sorry to hear that your home has not met your expectations and experiencing concerns since moving in. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Disappointed

Durbek G.
Verified HomeBuyer
July 08, 2026
Naperville, IL

I see a lot of negligence. ***** started breaking, door hinge pins damage the door. Floor is not even. When doors open the drywall is damaged.

Pulte Homes responded:
Thank you for sharing your feedback. We're truly sorry to hear that you're unhappy with the quality of your new home. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 2

Responsiveness 2

Very unprofesional sales person . They will try to default and take your hard earn money.

Anonymous
Verified HomeBuyer
July 07, 2026
Aurora, IL

Sales person is very poor and have no knowledge on sales

Pulte Homes responded:
Thank you for sharing your feedback. We’re sorry to hear your experience did not meet your expectations, particularly regarding the sales process. We will share your comments with the appropriate team for further review. ^KH

Total Score 2

Quality 3

Trustworthiness 1

Responsiveness 4

Mr.

Augustus E.
Verified HomeBuyer
July 06, 2026
Naperville, IL

I had a very good experience with the building Manager, Brandon and the sales representative Britta.

Pulte Homes responded:
Thank you for sharing your feedback. We're thrilled to hear that you had a positive experience while working with Brandon and Britta! Congratulations on your new home, we wish you many happy years ahead! ^KH

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 5

Walter

Anne H.
Verified HomeBuyer
July 01, 2026
Lemont, IL

My purchase of my home was mostly good with just a couple of issues

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 4

Kristen and Carter were fantastic

Jonathan H.
Verified HomeBuyer
June 19, 2026
Lisle, IL

My overall experience was a positive one. Kristen was very easy to work with on the pre-construction side and communication with her was always great and quick throughout the process. Carter on the construction side was just as great too. Fantastic updates and communication throughout the building process. My only real negative experience was interacting and dealing with Pulte’s Mortgage Group. I was disappointed in my dealings with them but at the end of the day I secured my own financing with my own lender.

Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear your overall homebuilding journey was a positive one and that Kristen and Carter provided such outstanding communication and support throughout the process! We also appreciate your feedback regarding the mortgage process and will share your comments with the appropriate team. ^KH

Total Score 4

Quality 5

Trustworthiness 5

Responsiveness 5

A Smooth Process With Some Quality Concerns

Anonymous
Verified HomeBuyer
June 16, 2026
Naperville, IL

My overall homebuying experience with Pulte Homes was fairly smooth, and the team was generally responsive when I raised questions or issues. I appreciated that communication was usually clear during the process, and follow-up requests were handled in a reasonable way. That said, I do think there is room for improvement in workmanship and quality control. After moving in, I noticed several items that needed attention, including cosmetic issues and some areas that did not feel fully finished. For the price paid, I expected a more careful final inspection before closing. Overall, I am ...

Pulte Homes responded:
Thank you for sharing your feedback. We're glad that overall, you had a positive experience and received prompt communication from our team! However, we're sorry to learn that you been experiencing concerns within your home since moving in. We'd appreciate the opportunity to learn more about them, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 4

Responsiveness 4

Construction mgr Jesse

Penny F.
Verified HomeBuyer
June 16, 2026
Hoffman Estates, IL

So far everything is great and communication has been wonderful

Pulte Homes responded:
Thank you for sharing your experience with us. We're thrilled to hear that you have had a positive experience since moving in and responsive communication from our team! Congratulations on your new home! ^KH

Total Score 5

Quality 4

Trustworthiness 4

Responsiveness 5

good

Neel S.
Verified HomeBuyer
May 31, 2026
Carol Stream, IL

Driveway is not done properly, With city cement line (road), Shorted by 1.5Feet on side way end of Driveway. Provided photos, and showed to site management. Site manager agree to fix it. water leaks on back of home water outlet, when water is turn on. Guest room closet door fell a part, door not adusted properly. Video door bell NOT mount properly, Cannot adjust for angel to see who is at the front door. Hopefully these issue resolve in timely manner

Pulte Homes responded:
Thank you for sharing your feedback with us. We're truly sorry to hear about the concerns within your home and would like to escalate these to leadership for further review. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 4

expected more for the price paid

Anonymous
Verified HomeBuyer
May 20, 2026
Bolingbrook, IL

Poor workmanship in a lot of areas. Attention to details is lacking. Arrogant construction managers with lacking knowledge.

Pulte Homes responded:
Thank you for bringing this to our attention. We're sorry to hear that you're unhappy with the workmanship in your home. We'd like to learn more about your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 3

Quality 2

Trustworthiness 3

Responsiveness 3

Owner

Anonymous
Verified HomeBuyer
May 19, 2026
Naperville, IL

It was a great experience overall. Almost all the workers were very responsive including the Building manager, sales agent etc. Only had some issues with the interior designers. There should be more flexibility while choosing the options. Hope that customer service will continue to help if new issues pop up.

Pulte Homes responded:
Thank you for sharing your experience. We’re glad to hear you had a great overall experience and that our team was responsive and supportive throughout the process! We also appreciate your feedback regarding the design process and flexibility with options, and we hope to continue providing helpful support should any future needs arise. ^KH

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 5

Build quality

Hiren T.
Verified HomeBuyer
May 19, 2026
Aurora, IL

We truly love the Pulte model, and some of our friends also own Pulte homes as well. However, the quality of workmanship in our home feels somewhat different from what we have seen in other Pulte homes. We feel the build quality could have been better, with more attention to detail and a more perfection-focused finish throughout the home.

Pulte Homes responded:
Thank you for sharing your feedback. We're truly sorry to hear that you're unhappy with the quality of your home. If you're experiencing concerns within your home, we'd like to learn more about them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 4

Responsiveness 3

Display

Pulte Homes Reviews in Chicago, IL

What Chicago Homeowners Have to Say About Pulte Homes.

Pulte Homes

Customer Reviews

Overall decent experience

Mixed feelings

Did not find quality product overall.

Pleasant home-buying experience

Leaks and Squeaks in a new built home.

Overall it was an okay experience. I was expecting higher quality and standards for a new build.

Good layout and functionality - Poor communication by the sales and leadership team.

Construction materials and quality is average. It is clear that care was not taken on several aspects of the build such as drywall and paint, carpentry on the deck especially.

It seems like there was no quality control. I've experienced so many issues that it has left a really bad taste.

Thank you!

Mostly great experience.

Expected better quality from Pulte.

Building manager kept us informed on the progress.

Unqualified labor hired by contractors, lack of supervision and low expectations by Pulte, lack of quality of work, not detail oriented, sloppy, walk through 1 hr prior to closing- people take more time buying 1 garment.

Disappointed

Very unprofesional sales person . They will try to default and take your hard earn money.

Mr.

Walter

Kristen and Carter were fantastic

A Smooth Process With Some Quality Concerns

Construction mgr Jesse

good

expected more for the price paid

Owner

Build quality