Pulte Homes Reviews in Chicago, IL

This was a great experience from beginning until I moved in. Everyone was so kind and responsive, the time line was always on schedule, over all it couldn't have gone more smoothly.

We have been going back and forth on punch list items now which have been brought to many Pulte employees attention and have been dead silent and/or passed along to someone else! This is AFTER we had a horrible experience with thr financial department. Should've built a home with another builder who actually cards about customer service!

The workmanship construction is excellent. The construction manager Erik was the best and kept updated on everything and explained everything so well. The Buying experience was mixed, It would have been great if i would have been allowed to add patio the next day i booked as i had missed to add it during booking. There are some issues but are being responded to. Overall Good expereince

Easy buying experience. Craftsmanship is below par. Very little attention to detail. Sloppy work

Everyone was great, and I love the finished product

The building process was very smooth, each step clearly explained. I always knew what was happening, the timeline and the next steps. My house finished ahead of schedule and the quality of the workmanship was excellent. I had 2 small problems after I moved in and they were addressed immediately. The only negative points I have are the closets and pantry (for this price point I would expect something better than cheap wire shelving), and I do not like my dishwasher and wish there had been a better selection. Overall the appliance package was lacking a little for me, but I am a big cook/baker and have high standards. ... More

***** is good, and joe is excellent Constructor manager. rating 9.8/10

Some parts of the home were done very well, but others like the drywall and paint absolutely substandard. Also to not offer an insulated Garage Door for ***** is Beyond believable. I understand these are not custom homes, but the quality of some of the contractors is questionable and the oversight also needs to have more people involved. It seems like construction managers are absolutely overworked and stressed to the limit, and if they could've been given the time to do their job properly, many of the problems could've been caught and fixed before they actually cost more to fix them. I would suggest getting a home inspector too before you close. ... More

Our sales rep Ron made the process very easy and was a huge help in the buying process.

Poor communication, false promises and lots of loose ends. No consistency in project manager, lack of knowledge of basic things along the way. Many times I was told sorry, we're changing hands right now.

Construction materials and basic materials used Not a quality build for finishing's many basic items used are poor quality material and poor craftsmanship

Can't believe Pulte can do this with me, being new and first time buyer, Sales person *****, fooled and sold us with incorrect information. I felt cheated and lost all of my money and repent each single day.

I really love the Continental floor plan, the layout, and the overall home and neighborhood. However, the rating was influenced by several workmanship and finishing issues we noticed after moving in. Some items required follow-up and correction, which was disappointing for a new construction home. Overall, we are happy with the house, but I expected better attention to detail and quality of workmanship.

Nothing else to say….we are happy with our choice of Glen Eagles Pulte.

Poor quality of kitchen cabinets (I paid for upgraded ones), wall and ceiling flatness is poor, wall paint is awful quality, and overall craftsman is low quality.

Good development. Responsive building manager Justin and customer care manager Pam make it an easy transition into the new home!

We had a major issue with something at the beginning of our build, but after a very stressful argument and many calls to corporate, the issue was resolved. We are glad it is resolved. Overall we are very pleased with the beauty and quality of our new home. The house is well built, solid and feels so fresh and new. The grounds and park are beautiful and well kept. Neighbors are awesome people. Sometimes it's hard to get responses from certain people, and other times they are very responsive, depending on what you're asking.

Pulte has been poor in getting back to any issues we have. We currently have 4 tickets open and have not heard of anything. Communication needs to be better

They have been very responsive to issues we have had.

Not a good builder to buy any future home looking to buy from ***** or ****

It is your responsibility to stay on top of things during the building process as there is a lack of communication except for the scheduled walk throughs (pre drywall and final walk through) otherwise no response to emails and phone calls. I had to contact them multiple times to schedule home inspection. I am happy with the location and home overall and I am sure the issues could happen with other builders too, as they build these homes so fast. The lack of attention to details has been disappointing (door track full of construction debris and weep holes blocked so water doesn't drain and poured into the house, windows that leaked and the response from Pulte this is normal. Additional lack of detail in grouting and painting (roller marks on ceiling and areas where they totally missed painting on the wall). If you are going to use Pulte make sure you pay attention to everything!!! When they say they will do something (especially at closing) there is always an excuse, response or it doesn't get done. ... More

We were not informed that there would be no built-in sprinkler system for the lawn - that would have been nice to know. The electrical boxes for the village are ugly and are in the front lawn of the houses, right in front of the house. Pulte didn't put any landscaping to hide them or anything and the ***** won't let you plant anything without their approval. On the final walk through, I put blue tape on many different areas of scuffs, paint drips, etc. There were areas of paint that had dried to the vinyl planking floor and were not cleaned up. The closing day a whole bunch of the flaws that we had tagged were not addressed. A portion of the wooden post on the front of the house was missing paint entirely. One of the stairwell balusters was completely loose and fell out. Thermostat was not correctly wired such that the 1st floor was 63 degrees & unable to be raised and the 2nd floor was 80 degrees & unable to be cooled. Pulte did not send anyone out to fix it for 2 weeks. The water spigot in the back of the house basically exploded with water coming out of the top of it. Turns out this was happening to multiple other homes in the development. Either an installation flaw or poor/shoddy materials. The fiberglass shower floor had multiple small chips in it and when I notified them of this shortly after moving in (when I had a chance to clean and get rid of their dust from construction) they said they will not fix it and it is not under warrantee. There were nails poking up through the carpet at the threshold of the doors of the carpeted rooms to the hard floor rooms and we were told this was 'normal.' I have NEVER had the experience of stepping on nails in any other carpeted house I have ever been in. There are spots in the carpeted floor and around the edge of the carpet near the walls where you can feel that the padding under the carpet is not large enough or there is a gap. The motion detection lights that were installed would literally stay on for less than 5 seconds even when you were still moving. It made it IMPOSSIBLE to do what you needed to do in whatever room that was. Had to have an electrician come & replace all of them with standard LED lights. I would never recommend a Pulte built home to anyone. High prices for poor materials and shoddy workmanship. I don't like getting the feeling that I could do a better job than the professional "builders" did in putting together this house. I would have been mortified to hand a house over to someone the way that they did with paint still obviously dried to the flooring that should have been removed/cleaned/tidied. ... More

Floorplan and location of townhouse development was excellent.

The paint job is sub optimal. Several places were you can see uneven finishes and has a lot left to be desired. Same with the doors, some are difficult to open and close. The carpenters tried but couldn't fix. I wonder how new doors can be so misaligned. Sod was laid very close to the closing and watering was left open for almost 10 days after closing. This was supposed to be completed before closing and with the account transferred in our name after closing, we ended up with a ~$1k water bill. We were not living for most of the month and most of this bill should have been paid by Pulte. As expected, they declined! ... More

I love the location and the layout of the house. The craftsmanship from contractors is poor, very sloppy and not up to Pulte standards of Quality. The Construction Manager is new and needs to be mentored. He needs to be more responsible for ALL of his duties and follow up in a more timing matter.