Pulte Homes Reviews in Chicago, IL

We have had a number of issues including water pooling in our side yard and this is still going on after multiple attempts to get it resolved. The landscaping service is not keeping up with mowing grass and removing dead grass except for the model. Look around this neighborhood and you will see.

Moved in the end of july. The property was nice and clean few unfinshed items. Construction manager and warranty manage cheerful and helpful. A couple of gripes: Landscaping- the first installed small plants all died. They did replace with something else, not what we would have wanted but. The new trees are planted too deep. They cannot mow without damaging the sod with the big tractor. Wound up mowing myself. Bushes along noth side if of the house all dying no matter how we baby them. We will need to submit to redo the landscaping in the spring. It feels like they put in whatever was left in the nursery. Paint- i did not realize the quality of the basic paint. We would have upgraded to something, its barely primer. Went to sherwin Williams to get touch up and they said they could not match because it is contractor paint with dry instead of wet colorants. Punchlist items. We sent in quite a few punchlist items that we did not see at the final walk. If that was our only oppurtunity we would have spent the day going over inch by inch. Some cabinet doors we dropped in the driveway, i put in the garage and when they came to install, they were warped. It has been a couple of weeks since we sent the lists with no schedule to repair other items, or confirmation of cabinet door reorder. Range- we opted for the fancy fridgidare range and it was not in we we moved in but there was a temp in place. It took about a month to get. Then i had to take a day off work to make the swich, they could not commit to a small window of time. Then when we turned it on we noticed the oven did not work. We scheduled a warranty service the next day. They could not come for a week. They provided an arrival window between 8a and 4p another lost day of work waiting. He got there after 5 , worked on for 30 min then said main board was bad. Not in stock, have to order from the factory. No follow up on status. I suppose i need to take off a 3rd day for the next service call whenever it comes. Still no oven. Overall the house is nice and we like it and the neighborhood. It functions well, just a few things i mentioned above that could go better. Over all the team was helpful and the purchase process was smooth, just need to get to the finish line. ... More

Brad and Zach were great to work with.

Good Experience with Pulte homes

Poor communication during buying process. Excellent in on line communication however difficult to talk to a person. Sales staff say No to every request without an explanation. Had to speak to upper management several times for simple requests. Walk through was very unfriendly and so impersonal. Follow thru during first days of moving in was ignored by all. Had a burning smell in Microwave and asked in writing if they could look at it. Wanted them to pull the oven out so it could be unplugged. No response Had a fire in microwave 3 days later with the fire department at my house at 1130 Pm( microwave was not in use at the time of incident) Pulte is very poor on follow up, customer service and communication ... More

He was very knowledgeable regarding the whole process. He walked us through every step. Would recommend Pulte to anyone looking to buy a new home!

Build quality is not as per standard. The material used is one of the worst. it is available in market with much cheaper ratesAlso, the construction manager never responds after the house is closed. One of the not so good experience.

We had a water leak under the kitchen sink and the team came out right way to check and found this issue, made several repairs until it was confirmed resolved.

Buying experience was ok good communication initially. Once the build process started only two opportunities to see the build process pre drywall and final walkthrough. On final walkthrough about a dozen minor issues. Home inspector said the AC wasn’t working, sump pump was the cheapest quality you can purchase. Most issues were fixed prior to closing found on the final walkthrough. Closing process with Pulte was horrible they delayed closing by 5 days everything is on their timeline.

Just loved it and we are enjoying our new home

All the closing issues were fixed as promised

Second home we have built and couldn’t have been any happier. From sales to design center to construction to the title company. Amazing staff. Always attentive and eager to listen and resolve any issues we had. Would absolutely purchase again and encourage others to do so as well. Gold standard for home builders.

The buying experience was very nice. However, the closing was a nightmare. The closing date was pushed by the Pulte title closing company because they would not allow our mortgage company to do an escrow account because of the outside landscaping and the driveway and the sidewalk were not completed. We had to pay an extra $600 which was an hour or our mortgage company fault the manager at the pool day office did not when I agreed to that escrow and then all of a sudden she did. I feel like she just wanted to charge us $600 because we did not go with Pulte Mortgage from the beginning so she didn’t profit on us. Then several issues inside the home has not been completed after the closing as promised. One of them is an outlet in the garage for the garage door opener. Outlet is in the wrong location and the opener cable does not reach it. Instead of moving the outlet into a correct location the construction manager told me to get an extension cord. Needless to say, I am not able to use my garage and I don’t know who else to contact so that correction can be made. This was wrong from the get-go by the electrician and it should been corrected without any ideas of using an extension cord. I would very much like somebody from Pulte Homes to contact me and make these corrections possible. This is not the quality I was expecting from this big company. ... More

I was impressed with how organized all the departments were at Pulte; from sales, mortgage, builders, designers and closers. Whenever I had a question, I knew who to reach out and they were able to assist right away. Everyone met their deadlines and provided updates throughout the entire process. I overall enjoyed our experience with Pulte and look forward to living in our forever home for a long time.

Have been in my new home about 5 weeks now and feel I made an excellent decision to buy a Pulte home in Trillium Farm. While we still have some minor issues to iron out all seems to be going quite well.

Bad architecture overall, bad location choices hvac and heater in base ment, fridge location in kitchen etc., just to save their construction money, they realize limited lots to create artifical demand and increase price, very limted designer choice and its a lot if every chnage. Make scene every time you request for small changes, after closing, if we find any issues they mention it either too small or does not seems to be issue, we will fix when we have 9 months walk through. Substandard grass which require too much maintenance and bad garden plant choices. Overall not satisfied

Build quality was sub par , paid excessive money and response on issues much worse . Driveway and pathway and lawn is taking more than 3 months or even for some neighbors 6 months to compete . While new home buyers now are getting everything on time .

closing was done prematurely, drive way and Sod was not ready. Buyer should be advised what to expect after closing. Causing inconvenience. Our closing was on April 5th and as of today JUNE 3rd., we do have Sod on the Ground.

Communication was nonexistent. A clear lack of communication within Pulte, from a sales staff who did not care about the truth, and a site manager who had no idea what was going on. Texts left unanswered for days. 6 months delayed delivery, but no heads up until the last second. Closing walk through the house was still dirty and a contractor took a poop in our toilet. No follow up on unfinished painted areas. Sloppy work on tye bsckyard removal of trees. They left a mess, rotten wood pieces with nails sticking out.

Currently all good, not find any issue

Had a good customer experience overall. Very disappointed with the quality of my home. You can tell things were done rushed with no care how it would turn out. Painting throughout the house was horrible. Hard to believe that was done professionally. There were a lot of scratches on everything (appliances, countertops, floors, tubs, walls, baseboards, cabinets).

Home is in good shape so far with only a few issues identified. Service Manager responds to service requests quickly. Construction manager was able to answer all questions during building process. Sales manager was not responding to emails and phone calls sent during home construction and was not very helpful. Overall we love the home plan we have selected and plan to utilize most of the space.

We moved in 2 months ago and still do not have a sidewalk, back stoop, driveway, final grading or sod. Pulte was in a hurray to get us closed in March but not to complete their outside work except where required to get an occupancy permit for later closings. The Pulte personnel we deal with are helpful but I think their hands are tied by the ridged policies of Pulte. As to quality of workmanship, I don't think they do a better job than any other builder. A buyer has to pay a lot for extras just to get good, but not great, quality finishes. $1,313 for a basic laundry tub. $1,330 for a couple cabinets in the laundry room. $183 for a single ceiling light and another $120 for the switch to turn it on! Bathroom faucets spill water on the back of the sink. The upgraded paint they use rubs off easily. Drywall imperfections are obvious. Garage is dry walled and taped but not mudded or painted. Front stoop roughly finished and loaded with stains. Trim around front door roughly finished. Perhaps this is to be expected for any new construction, but it doesn't make a buyer of a half million dollar house feel special. We have a generally well built home but I would not say it is exceptionally good quality. If possible for a buyer, he or she would be better off using an outside contractor for painting and closet cabinetry. Finally, Pulte continues its nickel and diming at closing by requiring the buyer to reimburse it for transfer taxes that are by law customarily a seller's obligation. ... More

To be honest, I exected more issuses to come up with our new home. I'm happy to say only minor things have happended so far. All of which, were handled swiftly. Nothing man made is perfect, but should be repaired without issue and we have found that with our new Pulte Home.

The two weeks leading up to closing and now the weeks following closing have not been good. Communication has lacked, follow through has been non existent. Punch list items from final walk through are still not done and we’ve been in the new how over a month now.