Pulte Homes Reviews in Chicago, IL

I am very happy with my purchase of a Pulte home. The sales rep & construction managers were great to work dueing the process.

During the buying process, Pulte has been keep me well informed about the progress so I can get everything prepared ahead of the time. Buying house is a very stressful process , especially if you also have to sell your existing house. It takes a lot of carefully planning. Pulte delivered the house on time, even though there's still couple times not done by the time we moved in, but that all been taken care of within couple weeks. In terms of build quality, overall I would said it's very good, there's always some minor issues. But that's true regardless if you buying a condo or a mansion. Pulte didn't deliver everything perfectly (doubt anybody could), but if you keep your expectation within reasonable range, you will be a very happy home owner. ... More

The house is very nice at a reasonable price.

Britta was great on the front end patiently going through many options on many models. Matt and Meagan were very professional and responsive as we neared the end of the build. Pulte is slow to address service requests after closing.

ease of working through the down payment and closing process. Standards in place

Overall we had a good experience. We enjoyed the entire process of planning building our new home. The pulte consultation at the design center was a pleasant experience. The only thing I would like to have known was all the additional add on we could have received. Example gas line outside for a grille, additional outlets in the garage and outside. Being first time home buyers we did not have any experience in building a house.

Ryan was absolutely amazing! My AC unit wasn't working the first day I tried to use it. Of course it was 86 and humid. I emailed Ryan and he showed up at my door within the hour. He had an electrician on site so he sent him over to my house. I was worried I had a bad outside AC unit, but there was just something loose in the wiring . Ryan had my AC up in running within a couple of hours!

The process was very easy and effortless. There was no delays or hold ups on materials. They stayed on the time limit they said they would.

Happy with the overall experience.

Pulte has two great responsive Field Managers, Brandon & Alex, they were there to correct and still correct issues. Know exactly what you want and get want you want so when your home when it is completed, you'll enjoy. If Pulte doesn't have something you really want, don't settle, get it elsewhere so you can enjoy your home when you move in.

My community was built with many restrictions on choice of materials and amenities so the builder could take advantage of economies of scale. It’s good for the builder but a bit disappointing to the buyer. Otherwise all went well for me.

The experience of buying, construction, and closing on our new home was seem less!

Buying this home was a roller coaster initially due to heavy demand for the Wagner Farms community. While the price was steep, the rest of the experience with the Sales team, Field Managers and Customer Care was awesome. Given the crazy demand for homes during this year, it has been a great experience overall.

Excited about our new home

Gina was great with sales and communication. Anthony and Nick have been helpful and responsive during and after building. Celeste made making design choices easy in the design center. While most of the work was high quality, the quality and neatness of a couple of the sub-contractors was not up to Pulte and our standards.

The construction manager was very responsive to any questions/concerns and very thorough in his final walkthrough.

They stayed on schedule which helped facilitate the move

Great quality home that is of a reasonable price and is beautiful! Up until now, any issues are timely addressed by warranty as well.

Home buying process was smooth. Pulte met all deadlines despite Covid-19 restrictions.

We love the house and the craftsmanship is incredible. The post sale responsiveness to a service tickets has been terrible and borderline unacceptable. Apparently caring about a customer after money is in the bank ends.

Very nice location and home

overall process is streamlined right from initial discussions to handover of house was streamlined and every resource have worked have been pretty responsive to any queries and issues - so thats great. on the downside - i would really want them to make an effort to up their build quality for sure.

Sales representative was very good. Design center not the best experience, very expensive for not the best quality. Would definitely recommend getting a pre-drywall inspection and a pre-closing inspection. We closed before our driveway and the yard was in, would not recommend that. Once they have your money, they’re not in a big hurry to get things done.

Nice home Pulte sales department needs to improve their communication. Would like better insulation in the garage but the rest of the house is very nice We have been in the house for 2 months and nothing minor or major has showed up.

I've had several fixed or to be fixed issues with the home thus far. High speed in bathroom fan did not work, honeycomb leak in basement, sump drain had to have rocks removed from it, Master bathroom sink drain does not close, stripped screw on outside garage door handle, water running off side of roof and has not been looked at for almost 4 weeks, poor paint/patch job on outside garage door, crack on outside shower trim. Some of these I've not put tickets in for yet as I can only be around so often