Pulte Homes Reviews in Chicago, IL

First of all we owned a Pulte home in Florida when we began our search to downsize in Illinois. Our first trip to the model had us meeting Gina who was so warm and welcoming and knowledgeable and was as excited as we were to begin this new adventure. The next Pulte person we met was Bradyn who always returned our call or email or text and always in a friendly informative manner. At our pre drywall meeting he was extremely knowledgeable. Actually he just stopped by for a visit to say hi and check on us. :). At times through out the process it would be frustrating waiting for various phases to occur in our home but Bradyn always responded to those frustrations in a calm manner. Finally we are working with Zach. He too is so very knowledgeable and prompt with follow up and so very friendly. We enjoy his visits and all that he does to be the best he can be for us. Being a Pulte home owner for 2 homes I'm very pleased to know Pulte has people like Gina and Bradyn and Zach representing them. They all contributed to assuring we have a lovely home. ... More

Job Foremans and Sales staff are very friendly and knowledgeable.

Our experience with sales was horrible after the contract was signed. Sales person is unorganized & needs retraining. Construction side was good. However the quality of paint is horrible. You cannot clean walls without the paint coming off. Pulte mortgage has too much turnover & we were shuffled around multiple times with loan professionals. When timing is key for locking in a rate, the communication is not fast enough. Ended up costing us a higher rate. If a deposit was not on the line, we would have walked away early on.

Construction Manager was great. The workmanship is ok. In a year I’ll know more.

Lack of trades work being checked for quality. It seems the area lacks the labor force to meet deadlines. I would reconsider if I could. Get sod in back because the other option is all weeds. The area was strewn with garbage and nails and old wood throughout process. They try but to much going on.

From sales to closing, we have had a positive experience

The overall experience was easy and painless.

I did not like the bidding process to buying a home.

We are so very blessed to have a new beautiful home in Chasewood. The craftsmanship of the home is amazing. The entire experience from the beginning to the completion with Pulte was personable, genuine, and caring. Diane was truly enthusiastic with helping us pick our lot, explain our exterior choices, and beginning our home owning experience. We meet our on site construction managers, Jake and Mike, they always went above and beyond explaining every detail of our build. They provided a step by step explanation on the construction process in great detail. A timeline was provided to us and they did an incredible job keeping every part of this process moving along effortlessly. The communication with us was perfect. When the interior house was built, the design team was great helping us stream line our vision of our new house to come to life. There were so many beautiful choices to choose to put our own touch on our house. When our house was complete and we did our final walk through with Mike, we were speechless. He explained every inch of our house to us, provided us with comfort and confidence that Pulte built us a beautiful new home with quality craftsmanship, and cared about our future in our new home. He explained our warranty in great detail and even though our house was completed, Pulte is still there to provide us help with any issues that may arise in a new house construction. It was true….when we called Mike for a question….he was so responsive with a genuine nature to help us out. We made himself readily available at any time. Mike did an amazing job with our house, but the best part was his personality of true genuine happiness for us. He went above and beyond to make our first home construction build to honestly be perfect. Pulte provided us not only with a beautiful new home, but made us feel we were party of the Pulte family now. Thank you all so much! ... More

Home construction completed within time frame. Not sure where it is a smart home as advertised. For the price we expected the interior doors to be solid rather than hollow core doors. Also response time for a continued problem has been slow and no return calls.

First time home builder, fell in love with a neighborhood where Pulte had the remaining lots. The build process itself was pretty painless - there was a decent rough schedule of when to expect things (and when not to, with some of the supply chain issues causing delays), and progress was pretty consistent. On the whole, I do like my house, and I think it looks nice - we've had a couple service issues (shrunken joist causing a dip in the floor), but Pulte Customer Service has been responsive thus far. The design center experience was actually pretty fun, though I remain a little bummed that Pulte stays (intentionally) limited on customization options - I love my standup shower, but to not even have the option of adding a wall niche for shampoo seems really behind normal trends (they offered a glass shelf instead). The frustrations started later in the process during the finish work - I didn't appreciate the letter "forbidding" me from visiting the house, and while I can understand that they don't want buyers distracting workers and that they're trying to actively avoid changes, it doesn't do much for your confidence in the process when you're told you can't see the work going on. There is a very short "celebration of craftsmanship" walkthrough ahead of the close where you can go through and point out issues with paint/finish, but I think it's unreasonable to assume everything will get caught in one hour. Additionally, more time would have allowed me the opportunity to actually think about some of the things I was seeing (the mantle I selected at the design center is a good match to the floor, but I don't love it against the rest of the room, so I would have at least liked the chance to do a change order even at extra cost). The other major frustration has been with the handling of the weather-affected items on the exterior. I built over the winter, so I knew that I would likely close with the driveway/landscaping still pending, but getting those final items completed was a genuine irritation. There was no communication of a schedule (the "official" response from the project manager was "the subcontractors don't follow the schedule I give them, so anything I give you would be wrong", which is an unacceptable non-answer that actually makes me more concerned that my house has quality issues if Pulte has such little authority/control over its subs), so crews would just appear with equipment at random. I work from home, so this was a massive inconvenience, as I'd be on important calls and unexpectedly would have a tractor 10' behind me in the backyard grading the lot, or I'd run an errand and come back to discover my driveway had been blocked off for asphalt while I was gone (was super lucky that I had my car out already, because the crew "was surprised" that it wasn't a vacant house, so they hadn't even rung the doorbell to warn me). I would HIGHLY advise anyone building over the winter to try to push the closing to after ALL work is completed, because Pulte is ineffective (or just not interested) at minimizing the inconvenience to you once you're in the house. ... More

Knowledgeable, responsible, trusted, respectable team and persons. I love the house and community.

Purchase of the property was made relatively easy by people involved. Lack of communication was a bit frustrating during the process. Construction and materials used is subpar in certain areas. Most materials appear to be builder’s grade. Once moved in noticing many issues. Most screens on windows are bent, large dried concrete spills on basement floor, exhaust fans that are defective and need replacing, windows that don’t remain open, tiles and sinks damaged during install, scratches in windows. Not satisfied with materials and construction for price paid.

I think Pulte is like most large builders. You get a solid home that is built on the principles of mass production. A lot of your experience is going to be based on the local subcontractors and their quality of work and attention to detail. I have not had any major issues or problems with my home, but some custom build homes I have had in the past were far superior.

Our experience has been a mixed bag. Pulte has been pretty good with rectifying issues with our service calls etc. But there have been lot of quality issues we have been needing to address. As long as expectations are tempered and you are patient in the overall process things will get done. Our construct has been a great resource for us throughout the process.

If I could go back amd purchase my home from Pulte I wouldn't. They are very hard to get ahold of near the end of the building process. They are not very good at communicating and wouldn't respond to emails. They made us miss out closing date and then blamed us for missing it.

Never close on your new home until everything is completed. That includes your outside work. Sidewalks, driveways, landscaping and lawn. I was told before I closed on my new home in February that when the weather breaks they would do my sidewalk, driveway, landscaping and lawn would be completed. That is a lie! There are new houses built right now and they are getting their sidewalks and driveway done now. Here we sit with no sidewalks or driveways (just dirt and rocks). They told me and my other neighbors that are in the same boat that our outside work would not be completed for 2 MONThS! That is totally unfair and wrong. They said we would not get our sod till probably June! That is Not how you should run a business. There are a lot of people in this community that are very angry and upset. Please respond to me about this situation. Everyone told me you probably will not respond. Prove them wrong. Thanks! ... More

Maintain the timeline and delivered home at proper time as promised.

Pulte Team are the best team to work with, they were always available to assist with any questions and concerns about our new build. Can’t say enough about how Professional and kind they are.

There are some lows, overall an average satisfaction experience

Overall we like our home but numerous problems exist. Most are the result of careless mistakes that now require things to be redone and may be difficult to fix satisfactory.Wish more attention/oversight was given during the building process.

Quality of materials used is concerning. There are mold in basement which is not covered with in warranty. Radon level is high which is also not covered in warranty.. Any cosmetic damage that you see post closing is also not covered under warranty.. So basically you are taking the same risk when you buy from any ordinary builder except you pay premium price here..

It's worst and I am not going to think again going ever with Pulte Homes. Buying and building process with them was is fine but we are very disappointed with the quality of work and materials they used in the home even with everything we chosen to upgrade. I feel like we have overpaid them a lot compared to the value we received. I have contacted the service agent to get these fixed and still from 2 months waiting to get fixed With upgrades, Most of them marked to get fixed during the final walkthrough were still had open between the final walkthrough and the closing. we feel Pulte is focusing only on building many homes as they can and increasing the revenue number. Another thing I'm extremely disappointed with is that Pulte isn't flexible at all. You would have to work per their schedule and they will hardly make any changes you would want to make in the schedule even with early communication. I would advise new buyers to be very careful in buying a Pulte home. ... More

A lot of open issues during closing, which the construction team did address afterwards.

So far Everything has been Great