Pulte Homes Reviews in Chicago, IL

PLEASE READ MY REVIEW,after the closing we discovered that the actually house quality is a trash,all the walls and ceiling are unbelievable uneven,you can’t even install a shelf or any pictures,after one week from closing we saw the roof fell off on the half of the garage, the backyard door isn’t intact,when is raining all the water flows in the house,stove installed in only 2 screws,4 inside doors are not closing properly…and more more other things.

Responsiveness to completion and warranty issues is terrible.

I recently purchased a home from Pulte and have experienced numerous issues with the quality of the products and customer service. No one came out to repair the furnace in an emergency, leaving our house temperature to drop below 50 degrees Fahrenheit for three days straight. I was troubleshooting over the phone. Additionally, there were condensation issues with the windows, which the builder refused to cover under warranty. Finally, there were no trims or molding on the basement stairs they had in other homes but decided not to do for my house. I was assured that all issues would be covered in the first year, but this has not been the case. This has been incredibly disappointing. I have paid 50K premium over the Lot premium price and bought upgrades of 91K, and still, Pulte has cheap out on so many things and given me a really bad experience with customer service, they do not want to do anything, ... More

Pulte has bitten off more they can chew. Sales associates rush you through bid process and choosing finishes. Builders are under pressure to finish in a certain time frame, hired workers who do not care about workmanship, and rushed to complete builds in the last days. It shows. Our brand new home already has a running list of work orders to get our home into the shape we would have initially expected. There has been virtually no response to our submitted work orders and we are having to reach back out , because understaffed. I hope we can get our issues resolved in a timely manner so we can enjoy our home and stop worrying about what needs to be fixed. ... More

I don't think I would ever go with Pulte Homes again in my life. The buying and building process was okay. I'm very very disappointed with the quality of workmanship and materials used in the home even with everything upgraded. I feel like I overpaid by a lot compared to the value I received in the home. Most of the items marked to get fixed during the final walkthrough were not fixed as they had only kept 2 day window between the final walkthrough and the closing. I have contacted the supervisor to get these fixed and still waiting to actually get them fixed. With upgrades, I did get to choose the stuff but it wasn't as much as I would have liked and also what their competitors such as Toll Brothers and Lennar are offering. I regret not going with the Toll Brothers who are way better and less expensive. I have a cousin who choose to go with Toll Brothers in Elgin and he was given so many options even with the standard options and the service he has been receiving is excellent. I feel like Pulte is only focused on building as many homes as they can and increasing the revenue number. Another thing I'm extremely disappointed with is that Pulte isn't flexible at all. You would have to work per their schedule and they will hardly make any changes you would want to make in the schedule even with early communication. I would advise new buyers to be very careful in buying a Pulte home. ... More

Design of heating, cooling and plumbing on a concrete slab needs improvement.

Alex and the rest of the crew kept us informed along the way and did a great job.

We are thrilled with our new home! While it was a long process it was definitely worth the wait.

Still dreaming. Quality. Quality. Quality. Still dreaming.

This was our first new build so going in maybe our expectations were to high. While we love our new house and are so glad to be in it finally (after additional weeks of delays) there are a few things that I wish had better workmanship. The tile work in the upgraded shower is probably my biggest complaint. I am not an expert tile installer but I have done some myself and am extremely disappointed by the "professional" job the team did. We had some significant delays towards the end and the continued lack of communication from Pulte and team was upsetting to say the least.

Be sure and review everything carefully. I caught the sales rep with errors particularly with change orders. At one point she asked me to select different cabinets because I changed to built in appliances which I never did. When I received the final closing documents price did not match my final change order. I believe sales rep forgot to submit the last change order. Beware of Procom Pulte's partner for smart home features. Very deceptive practices in order to make more sales after close. Thought I was getting a "system" when all I was getting were speakers. Only allowed in home 1 time during build process ask for more so you can see quality. Ended up with scratches in tub which Pulte stated was not covered under warranty. ... More

Went with Pulte due to their great reputation. Unfortunately, maybe due to current times our experience was far less than stellar.

The quality is not good and the way construction is not as expected

Buyers need to keep reminding themselves that it is not a custom home. Plan to have to repaint the inside.

The home that we now is really nice.

Overall it was a good experience

Will need to be very critical of build quality issues

First time buyer with no expectation but had good experience overall.

Design experience in a digital world should be digital. Not read a PDF with all your options. Should be a digital model of one’s home which allows for an immersive experience to put in options and lighting that gives you transparency in cost and choices vs. a rushed feeling when you get to the design studio. Trades are challenging and carpentry at times are a miss. The way they care for your home should be with more care and awareness of where and how they place things that are already built by other trades.

Smooth process, great people to work with.

In general, I like the house. But I expected a little more quality for the price I’m paying. But that my just be a product of the current overpriced housing market. Also, some of the workmanship, such as on the doors, the cabinets, and shower, could have been better. My experience with Pulte Mortgage nearly soured the whole experience. I would strongly recommend saving every single correspondence email with Pulte Mortgage in case they accuse you of not replying or if they try to offer you something different from their correspondence. The sales team was amazing. Generally the responsive tone of Pulte is great although I will have to re-submit a request after not hearing back from someone for over a week. All in all, I would at best recommend Pulte to others but with reservation. I would not recommend some of the upgrades we got though. ... More

Sloppy over all. Lot of issues found after moving in. Very slow in responding and sometimes no response at all. The defects are not being fixed.

Nick was the only positive experience we had during our home purchase. He was very attentive and quick to respond to our new buyer questions. All other departments were very disappointing, especially the finance department. They were not efficient! We were given a lot of generic responses! We didn't feel like Pulte cared about our needs and concerns about purchasing our home. This experience felt like we were on a conveyer belt!

No one should close and pay for their Pulte home until all the open issues noted during the final walk through the week before the closing have been completed.

There are many spots on the first and second floors where the floors make creaky sounds. Walls are not sound proof (not even semi- sound proof). When a bathroom is used the loud water sound can be heard in the bed rooms. Water and sewer pipes throughout the house make very loud sounds. Sound from laundry room is no exception. Regular talk from the first floor gathering room can be heard in the second floor walk-in closet in the opposite corner of the house.