Pulte Homes Reviews in Chicago, IL

Schedule adherence was great. In general, the house is built good and looks good. However there are aspects that left 1)quality of materials for cabinets etc 2) lack of quarter rounds on hardwood floors is an eye sore 3) No transition where carpet and tiles meet and it looks a bit dangerous 4) heat is mostly going into one side of the house(hopefully can be fixed) 5) feels like we can hear every sound from outside

Great selection of materials, options, and upgrades.

Service getting delayed for seat installation

My experience with Pulte was okay, the house meet our expectations. However, they need to work on their communication and update on the building progress.

Overall, we do love our home. It's a beautifully designed home and the perfect space for our lives. Generally speaking, the workmanship is okay. You can tell there some things that were quickly done with little attention to detail. But compared to what I have heard/seen elsewhere, I don't think it's truly that awful. The nature of the pandemic has affected our home coming together and getting our appliances worked out has been messy, but I feel our construction manager has done the best he could given the circumstances.

Both Sales Agent and Field Manager were very responsive to questions and concerns. Calls were returned promptly and property was available when I needed access to meet with decorators. The field manager was amazing to work with; he kept his word and delivered on his promise. He seemed to care about the Pulte name and brand; ensured that constructions and inspections issues were addressed satisfactorily; and permits and certificate of occupancy documents were in order prior to closing. Workmanship, on the other hand, was lacking. As an example, owners are admonished to have a whole house humidifier. Yet none of the prep work was done for the installation. So, it will be more costly, time consuming and inconvenient to install one. Manufacturer's grade products are likely not the best. My furnace is so loud, I feel like I'm sleeping under the motor of a running train in Grand Central Station. I could go on ad nauseum with complaints. The long and the short, however, is that, from all appearances quality and functionality were sacrificed for glam and expediency. ... More

Wendy was by far the most responsive and customer friendly of your team.

I was just excited about the entire build process with Pulte. Right from the start of the home selection process, through the interior design session and the actual build the Pulte team were always very helpful and constantly providing me with all the information I needed. The quality of the home is very good and I feel I got real value for my money invested. I can only offer great recommendation for Pulte as a valued home builder based on my experience.

Inability to negotiate anything in the contract T&Cs, a bit upsetting. Other than that, builder did a good job all around.

Don't be afraid to pick out your own items in the house, even if they don't offer it.

I purchased a Home from Pulte at the Cuneo Mansion in December 2019. The whole process took 7 months ,pandemic period included. There were issues from the beginning, the sales department team lacked the skills, they changed the sales contact person right after we signed, the blame passing started after that stage ,sales manager would get in touch only when I was ready to contact headquarters which I felt it was very unprofessional , he’s there to help I had a minor issue caused by the previous sales person that I needed addressed, acting like an unreachable CEO didn’t help the image of Pulte (I hear this from other residents as well, so it’s a regular business practice of his apparently) .The design department shows no interest in helping you choose anything or in selling you quality materials without triple the price , i can honestly say it wasn’t an amazing home buying experience , absolutely not , not for the price, but they build decent homes,the home plans are very modern and beautiful, the location is amazing , close to everything you could possibly need , they use lower price and quality materials , but you can tell that right away. Location beats any disadvantages, price-wise be ready to pay more for what is worth , quality speaking. The workmanship is good, they are not very responsive to issues once you do the closing survey I heard from the community . Construction engineer, Ryan was cooperant and professional , he saved the company image for us. So far after one month living in the new home I am pretty satisfied with the house. Minor issues that I hope they will address, nothing major so far! I recommend this subdivision for any age group, there’s a great mix of all ages , very beautiful surroundings. Advice for Pulte , you can improve the sales experience definitely starting from management , im absolutely sure they could use more training! ... More

Everything up front has bee great After closing response is slow! Don’t blame it on virus!

Be sure that you know what you’re going to get for your final product. Our home was to include a two car garage. Due to poor grading of the lot, extra stairs were needed to get into the house through the garage. And therefore two cars do not fit in our garage. And Pulte is not willing to compensate us for the loss of value for our home.

Response to issues is not quick and material is not a good quality. Seeing quite few issues at home

Sales and contractor as well as design studio is not sync in between. So lot of communication gap. Material used for build this home is not as expected, lot of material things are not finished in our home. No proper finishing of base board paint grout and door handles. Our first floor is totally vibrating a lot when walking slowly. Our floor is EVP still we fill when we walk it is not properly installed.

Love my place, especially location. Was told while originally looking how they use high quality products and make sure everything is installed to perfection. I have paint splatters on my counter tops and floor that was never cleaned up before closing. My floor is starting to lift in places and I only moved in a couple weeks ago. The title company was unprofessional and not good at replying to questions or informing me of steps. The constructions managers, especially Paul and Bryan were amazing!

We moved into a Pulte home a few of months ago. The buying process was straightforward, although the information requested when asked simple questions was less than ideal. There were many cosmetic finish issues, stairs that creak so loud (not some of them) but most of them, floor creaks that are apparent, touch ups to paint that are noticeable, overspray of mud/paint in places like the tile in the shower areas, and more. Just did not expect so much "imperfect" work in a new construction. I filed the work orders for the cosmetic issues about 3 weeks ago and I believe they are advising that those issues would be resolved in 1 year - I have not heard from anyone but that is my understanding when we closed the home. Not a huge deal just expected more when paying so much for their homes. The market rate for the same home is approximately 100k-150k less. My expectations buying a home from a national home builder was not high, but I assumed that the basics (cleaning, paint, drywall mudding, creaks, ect) would be satisfactory. Overall, if you have the time allotted to search for a new home, I would advise to go with a local home builder, there is more quality, craftsmanship, and pride in their work. ... More

Overall we like our home but numerous problems exist. Most are the result of careless mistakes that now require things to be redone and may be difficult to fix satisfactory.Wish more attention/oversight was given during the building process.

Quality of materials bad

The overall design and layout were good but the quality of workmanship for the price is frustrating. The home is very loud when people walk and conversations can be heard through walls. The home doesn't feel solid. The layout works for our family but the quality could be better for price.

With Pulte you get a mixed bag. Overall the people we’ve worked with directly were conscientious and well intentioned and responsive to our questions and requests. The finish workmanship detail has been very poor, especially with regard to painting (front door entry, spiral staircase, front exterior) and front brick work. Very sloppy on detail. I’m thinking, “I just paid what I paid and this is what I got?”. Uggghhh! I heard about Pulte Build Quality, but I guess it didn’t include these things. It’s not like anyone from Pulte has come to me and said, “we agree this is sloppy and we can do better. we’re going to make this right”. Maybe someone will read this that cares and has the time to follow up. ... More

After sale support is so bad. Materials are low quality

Feel as though accountability and quick action is lacking with basic warranty issues and it requires a heavy push to get things done with the construction and warranty folks. Seem to blame others instead of accepting responsibility and completing the work correctly the 2nd time.

Things started to break already within a month.

Before we buy we need to check the agreement with builder and prices