Pulte Homes Reviews in Chicago, IL

Pulte Homes is a great builder! We are very happy to move in our freshly build house! Every single qf in the house used very useful! I wouldn’t highlight even a single problem during the process!

Atleast in my case, i don't think this is the right value for the price i paid. Firstly my house backyard is main road facing and there is no fence provided, typically it should have been provided. Secondly, I just requested for couple of extra bushes to be installed so we don't hear the noise from vehicles and there could be some privacy. My request was denied. Still there are bits and pieces left to fix, it feels sad that giant Pulte constructions is having this trouble fixing the issues requested for. I have people coming to my house and had changed the perspective on Pulte Constructions ... More

I am very happy with my purchase of a Pulte home. The sales rep & construction managers were great to work dueing the process.

I had high expectations for this house, but they didn't meet my expectation at all. The construction is subpar at best. The windows make noises when there is even a little bit of wind, there are very loud ticking sounds through the vents and the pipes are freezing when the temperatures are low. This is Chicago, the winters a cold and harsh so a house should be build sturdy not like this. Don't even get me started on the floors, it's all uneven and there are cracks in the celling already. I do appreciate the prompt responsiveness to the issues, however there are too many issues and it's only been 2 months. ... More

I don't recommend. The service is not good.

Pulte bank and Pulte as a organization can use targeted diversity equity and inclusion training as historically the company struggles with homebuyers of color. I did experience this! I do enjoy having my home complete.

The staff within Trails of Woods Creek are fantastic. We are thrilled with our new home, however we've only been here for 2 months. Ask me again in 6 months.

If they run into a shortfall they rush that part of the build...grout over dirt, chipped trim, paint on hardware, etc. These are things that appear in my bath where the doors were late in delivery so it was the last room finished and things were hurried. Other areas showed lack of craftsmanship. Front door remains with a gap at the bottom letting in cold and hopefully nothing else.

We were off to a great start with sales consultant, she was amazing helping us through the process. Our construction manager was super busy dealing with all the delays due to covid so getting ahold of him was difficult at times, but he always calmed our concerns, whatever they were. And when it came time to closing, our house had little issues here and there but over all went very smoothly. We love our forever home and Pulte did a fantastic job!

After the sale the representatives were of no usefulness

Hard to get a hold of and have someone take accountability for workmanship after closing. People are not responsive.

Excellent experience overall. Thank you to Colleen and Garrison specifically for keeping me informed and following through with all of your promises.

Initially I thought it, new build home will be tough one. But Pulte made that process little easy... I'm happy with build material quality and build team support too. The sales team updated the build process on weekly basis and mortgage team helped me to get that home on time...!

Resolution of issues after closing is horrible. It takes a act of congress to get issues resolved. I’ve never been so disappointed with that part of the home guy of process.

Quality of materials bad

Workmanship: It's okay but aesthetic precision could use some work (Personally being a big fan of proper symmetry and angling, I see some areas aren't exactly perpendicular/parallel. Again, those are only visible upon minutely observing but for the price we pay, I would think those should be a part of the inspection from the builder's side) Wall corners are delicate: There were some aesthetic/cosmetic issues when we moved in (scuffed corners, paint touch ups missing). Some times, a soft dash with the wall/door corner makes a slightly noticeable dent in it. I would think those materials should be a little more durable. Also, We know that the house settles in as you use it and stay in it, but some of the cabinet corner gaps and wood surfaces seem to be expanding (these are minor observations but I hope they don't get too bad). We are still within the 1 year workmanship warranty period so I hope those issues get fixed. ... More

My husband and I were so excited to build our perfect house with Pulte. At the beginning, we were sold a beautiful elevation with stone up the garage and house. AFTER we signed and put down our deposit our sales rep told us that this is actually not what we would be receiving and there was actually significantly less stone. Pulte shows the correct elevation for other communities, so why sell us the elevation and SWITCH it on us last minute? Communication throughout the building process was not the best. Throughout construction, there were many errors that we caught, such as wrong cabinets installed and crooked walls, however the sales rep told us to trust Pulte's work. At the time of our celebration walk through, we were shocked to see the number of errors Pulte did not catch: cracked window framing, CROOKED fireplace, cracked trim, incorrect shower tile in the math bath, chipped doors, cuts in floor, gashes in the wall and trim, kitchen island pendant lights installed in the WRONG location, duplicate and loose railing balusters, multiple cabinets needed to be replaced. These are just a few of the issues and we blue taped them. Three days after our celebration walk through we closed (which, per the contract the celebration is supposed to be at least 1 week prior to closing). We were shocked at our final walk through to see how many of these errors were completely ignored! People had just taken the blue tape off and called it a day. We also were only allowed to walk through the house during the final walk through for 30 minutes because the construction manager had to go to Michigan for a wedding.... I had a family member with me at the final walk through and it was embarrassing for him to see the state of the house that we paid so much for. Not to mention, the house was absolutely filthy when we purchased it. There was drywall dust caking the baseboards, workers urine in AND AROUND the toilet, personal trash inside of cabinets and the window sill, basement had not been cleaned since construction concluded. I was shocked, and when I expressed my concerns I was told that I should just hire my own processional cleaner if I’m a “neat-freak”. If I purchase a brand new house from Pulte, I don't expect to clean up after Pulte's contractors. Since closing, it has been a nightmare to get these issues fixed. It has been over a month since closing, and we still do not have a resolution to most of these issues. I also feel like Pulte does not care about us or our home after we closed. The electrician that was sent over to correct our pendant lights left our house absolutely trashed - drywall dust EVERYWHERE since he did NOT cover up anything in the house before he cut into the ceiling. In addition, he then used our brand new personal vacuum to attempt to clean up after him, which destroyed the vacuum due to the dry wall dust.... Thanks Pulte!!! The issue is that it seems Pulte finds as many cheap alternatives as possible. ALL of the "upgraded" trim, baseboards, and even our fireplace is MDF. This was not disclosed to us, instead our sales rep told us how great everything would be since we were paying so much to UPGRADE. In addition, the paint that is used is not of any quality - it chips and smudges so easily to the point where the Pulte workers couldn't put their work bag up against the wall without smudging it. It is also confusing how Pulte does not recommend for homeowners to paint for at least 1 year, however does not provide quality paint to withstand normal ware and tare in a home. Like I said, it has been over a month that we have closed on our home and these issues are still not addressed. It is so disappointing that this is what we are experiencing and it seems like there is no support from Pulte. My husband and I also have to take time off of work to be at the house to wait for a Pulte worker to come over, and many times they are late or do not show up at all. This is causing my husband and I to miss work and lose money. ... More

During the buying process, Pulte has been keep me well informed about the progress so I can get everything prepared ahead of the time. Buying house is a very stressful process , especially if you also have to sell your existing house. It takes a lot of carefully planning. Pulte delivered the house on time, even though there's still couple times not done by the time we moved in, but that all been taken care of within couple weeks. In terms of build quality, overall I would said it's very good, there's always some minor issues. But that's true regardless if you buying a condo or a mansion. Pulte didn't deliver everything perfectly (doubt anybody could), but if you keep your expectation within reasonable range, you will be a very happy home owner. ... More

Great home and Great quality. Builders did a great job. My only complaint would be the sales experience. Our sales rep Kristen was unprofessional. She did not explain our options thoroughly. Communication was poor. But at the end of the day we are happy with our new home.

Smooth process, good communication through different phases

OVERALL FROM BEGINNING THE WORST EXPERIENCE IN BUYING A HOME AND WE HAVE PURCHASED AND BUILT HOMES IN THE PAST FROM DIFFERENT BUILDERS.

House took over a year to complete! Standard Ascend model, no basement or upstairs. We were rushed to get all our options picked. Contract signed 8/21 but foundation wasn’t laid until 4/22. Overall options were not properly conveyed. Insulation in a garage in the Chicagoland is an option! Didn’t realize this until a walk through but was relieved that the drywall wasn’t up yet in the garage. I asked to put insulation in at that point, I’ll pay, too late. Nothing was ever Pulte’s fault, shortage of workers, the county inspectors, weather. Those problems turned into my problems. I feel no issue was ever escalated to senior management. Homes were completed well before ours even though they signed their contract after us. My biggest frustration is that Pulte never took responsibility for any delay! ... More

We were lucky enough to get a great salesperson to start the process! Gina was amazing! She helped guide us through the whole process, answered our questions, and the result was a home we enjoy! The design center experience was wonderful. Pulte kept us informed the entire time during the building process and we closed in a timely manner. Look forward to many happy years in our new home!

The finishing of the inside doors and the dry wall in the corners is very bad. (Very sloppy, not good quality workmanship. Obviously whoever did it didn’t take pride in their work.

Some of the products are not of high quality, such as the paint and hardwood floors. There are some slight dents in the cabinets as well. The ComEd service cannot be switched to my account, and I have to track it with a Comed representative for days to get it resolved. Normally, the builder should talk to Comed first to provide all the meter details and everything else setup before I call them for my account activation