Pulte Homes Reviews in Chicago, IL

Will need to be very critical of build quality issues

First time buyer with no expectation but had good experience overall.

Design experience in a digital world should be digital. Not read a PDF with all your options. Should be a digital model of one’s home which allows for an immersive experience to put in options and lighting that gives you transparency in cost and choices vs. a rushed feeling when you get to the design studio. Trades are challenging and carpentry at times are a miss. The way they care for your home should be with more care and awareness of where and how they place things that are already built by other trades.

Smooth process, great people to work with.

In general, I like the house. But I expected a little more quality for the price I’m paying. But that my just be a product of the current overpriced housing market. Also, some of the workmanship, such as on the doors, the cabinets, and shower, could have been better. My experience with Pulte Mortgage nearly soured the whole experience. I would strongly recommend saving every single correspondence email with Pulte Mortgage in case they accuse you of not replying or if they try to offer you something different from their correspondence. The sales team was amazing. Generally the responsive tone of Pulte is great although I will have to re-submit a request after not hearing back from someone for over a week. All in all, I would at best recommend Pulte to others but with reservation. I would not recommend some of the upgrades we got though. ... More

Sloppy over all. Lot of issues found after moving in. Very slow in responding and sometimes no response at all. The defects are not being fixed.

Nick was the only positive experience we had during our home purchase. He was very attentive and quick to respond to our new buyer questions. All other departments were very disappointing, especially the finance department. They were not efficient! We were given a lot of generic responses! We didn't feel like Pulte cared about our needs and concerns about purchasing our home. This experience felt like we were on a conveyer belt!

No one should close and pay for their Pulte home until all the open issues noted during the final walk through the week before the closing have been completed.

There are many spots on the first and second floors where the floors make creaky sounds. Walls are not sound proof (not even semi- sound proof). When a bathroom is used the loud water sound can be heard in the bed rooms. Water and sewer pipes throughout the house make very loud sounds. Sound from laundry room is no exception. Regular talk from the first floor gathering room can be heard in the second floor walk-in closet in the opposite corner of the house.

Pulte Homes is a great builder! We are very happy to move in our freshly build house! Every single qf in the house used very useful! I wouldn’t highlight even a single problem during the process!

Atleast in my case, i don't think this is the right value for the price i paid. Firstly my house backyard is main road facing and there is no fence provided, typically it should have been provided. Secondly, I just requested for couple of extra bushes to be installed so we don't hear the noise from vehicles and there could be some privacy. My request was denied. Still there are bits and pieces left to fix, it feels sad that giant Pulte constructions is having this trouble fixing the issues requested for. I have people coming to my house and had changed the perspective on Pulte Constructions ... More

I am very happy with my purchase of a Pulte home. The sales rep & construction managers were great to work dueing the process.

I had high expectations for this house, but they didn't meet my expectation at all. The construction is subpar at best. The windows make noises when there is even a little bit of wind, there are very loud ticking sounds through the vents and the pipes are freezing when the temperatures are low. This is Chicago, the winters a cold and harsh so a house should be build sturdy not like this. Don't even get me started on the floors, it's all uneven and there are cracks in the celling already. I do appreciate the prompt responsiveness to the issues, however there are too many issues and it's only been 2 months. ... More

I don't recommend. The service is not good.

Pulte bank and Pulte as a organization can use targeted diversity equity and inclusion training as historically the company struggles with homebuyers of color. I did experience this! I do enjoy having my home complete.

The staff within Trails of Woods Creek are fantastic. We are thrilled with our new home, however we've only been here for 2 months. Ask me again in 6 months.

If they run into a shortfall they rush that part of the build...grout over dirt, chipped trim, paint on hardware, etc. These are things that appear in my bath where the doors were late in delivery so it was the last room finished and things were hurried. Other areas showed lack of craftsmanship. Front door remains with a gap at the bottom letting in cold and hopefully nothing else.

We were off to a great start with sales consultant, she was amazing helping us through the process. Our construction manager was super busy dealing with all the delays due to covid so getting ahold of him was difficult at times, but he always calmed our concerns, whatever they were. And when it came time to closing, our house had little issues here and there but over all went very smoothly. We love our forever home and Pulte did a fantastic job!

After the sale the representatives were of no usefulness

Hard to get a hold of and have someone take accountability for workmanship after closing. People are not responsive.

Excellent experience overall. Thank you to Colleen and Garrison specifically for keeping me informed and following through with all of your promises.

Initially I thought it, new build home will be tough one. But Pulte made that process little easy... I'm happy with build material quality and build team support too. The sales team updated the build process on weekly basis and mortgage team helped me to get that home on time...!

Resolution of issues after closing is horrible. It takes a act of congress to get issues resolved. I’ve never been so disappointed with that part of the home guy of process.

Quality of materials bad

Workmanship: It's okay but aesthetic precision could use some work (Personally being a big fan of proper symmetry and angling, I see some areas aren't exactly perpendicular/parallel. Again, those are only visible upon minutely observing but for the price we pay, I would think those should be a part of the inspection from the builder's side) Wall corners are delicate: There were some aesthetic/cosmetic issues when we moved in (scuffed corners, paint touch ups missing). Some times, a soft dash with the wall/door corner makes a slightly noticeable dent in it. I would think those materials should be a little more durable. Also, We know that the house settles in as you use it and stay in it, but some of the cabinet corner gaps and wood surfaces seem to be expanding (these are minor observations but I hope they don't get too bad). We are still within the 1 year workmanship warranty period so I hope those issues get fixed. ... More