Pulte Homes Reviews in Chicago, IL

The overall construction and build quality was decent. The responsiveness during closing period has been great. Just after the closing the customer support experience has been one of the worse. Even for issues as urgent as gas leak they customer experience manager continued to ignore emails snd and any form of communication for weeks. I wouldn’t spend the money to buy a Pulte home again given how bad the move in experience was.

Get your issues resolved prior to closing

They gave me an unfinished house. After multiple follow-ups they send someone to finish up some paint work, and he leaves it half finished. The quality of such expensive houses is very questionable with mesh door not getting locked, and flimsy pull out drawers in the kitchen.

Pulte is very inflexible with design options. Their baseline features are low quality. Everything seemed to be an upgrade. Pulte tried to force me to move from a double oven convection range to a low budget range. I refused to do so and they charged me more, and still did not get my double oven in time for closing. It's been 8 weeks since they ordered and still nothing. Getting repairs completed due to Pulte's poor workmanship takes an extremely long time. And constant follow up.

First time new home buyers. Everything went very smoothly and the house was done on time and we couldn’t be more pleased!! Its beautiful!!

Britta was great on the front end patiently going through many options on many models. Matt and Meagan were very professional and responsive as we neared the end of the build. Pulte is slow to address service requests after closing.

House seems like it was rushed a lot of issues since being in house 1 month need to take a little more time to have more quality of work

Sales team was pathetic. Construction team was OK until closing but hasn't been responsive after closing. Overall very disappointed with pulte

Our journey with Pulte to build our first home was good if not great. From the first step the Sales consultant was a huge help in getting us to know about the community and the house. There were a couple of instance where he did not notified us about a couple of things which may have been better if we would have known about it. The design center appointment also went. There were a few hiccups during our closing and after few calls we were able to solve it with Pulte's team. Pulte's loan team was also nice and helped us in every possible steps. Once we moved in, construction manager was also very helpful with all the questions we had. The landscaping and driveway works seems to be taking longer than expected and we hope it will be done sooner rather than later. ... More

Pretty happy with our new Pulty home. Our superintendent resigned recently, but it appears thing will get better with our new guy. We were a little disturbed that all our neighbors have a punch list of minor thing as we do, even though they have been here for 10 months. Just little annoyances. Everyone is very nice and easy to work with once we make contact. They should finish up all the existing homes before they plunge ahead with the new ones. Glad we purchased when we did as the price keeps going up. I was aware of the quality going in, but keep reminding myself that this is not a custom home. ... More

Sales rep was not forthcoming and not up to date with information. It was obvious he was being cautious with what he communicated. Customer Care seemed more about ensuring that issues were addressed and closed as quickly as possible rather than focusing on customer satisfaction. Rep was not helpful and challenging to work with/communicate with.

We closed 2.5 months ago. Just informed we won’t get a yard until at least July. Kitchen ceilings cracking. Mortgage process a disaster. All in all wouldn’t recommend.

Be careful, if you are expecting Pulte to build you a "Custom Home" you're going to be disappointed. Craftmanship is poor, we are not planning to live in our new home long so we are not worried about what happens in 5-10 years. But, if you are looking for this house to be your "Forever Home", you will run into a lot of issues. All the trades that are working on the home are being forced to rush to get things done due to Pulte expecting X amount of homes built by a certain timeframe. In our home, the tile was installed poorly and crooked, the carpet in our upstairs doesn't reach the tack strip, and the walls are not plum they bow out which makes the baseboards and casings look terrible. Do not get carpet in your home. It is a low-grade carpet that will not last more than 5 years. Don't waste your money paying for upgrades, it will be wasted money. The design center appointment do not get pressured into going with levels 5-7. It just doesn't make sense, it is not any better than levels 3-4. The smart home feature is nice but you have to understand how to use the technology. Overall I wouldn't build again with Pulte and I would not build in this market (June 2022), with inflation at an all-time high and the interest rates getting higher and higher. We were lucky to get into our home in the Spring. ... More

Before we buy we need to check the agreement with builder and prices

Great builder to work with!!

The overall design and layout were good but the quality of workmanship for the price is frustrating. The home is very loud when people walk and conversations can be heard through walls. The home doesn't feel solid. The layout works for our family but the quality could be better for price.

ease of working through the down payment and closing process. Standards in place

The shoddy workmanship and lack of attention to detail were very disappointing. It seems as there were unqualified workers building my house and pulte construction personnel did not hold them to a high standard.

Overall we had a good experience. We enjoyed the entire process of planning building our new home. The pulte consultation at the design center was a pleasant experience. The only thing I would like to have known was all the additional add on we could have received. Example gas line outside for a grille, additional outlets in the garage and outside. Being first time home buyers we did not have any experience in building a house.

Went very from start to the end.

Overall construction was good. But we spent a ton of money on upgrades which included flooring, tile work, cabinets and counters. There wasn't much attention to deal at all. Most tiles in the master shower are wonky, and don't line up. The caulk job was amateur at best. Just sloppy. The floor they installed throughout the first floor has several spots where the planks aren't supported and the seams separate from one another. They installed a floor vent in front of my sliding rear door. They have a light switch literally wedged in a corner upstairs...which looks really stupid. The paint on the baseboards throughout the entire home and the door casing has runs, sags and major orange peel everywhere. They shot nails through the sides of my cabinets when they installed the trim on the sides. None of the cabinet drawers in the kitchen operate smoothly, it seems like there's something dragging. The windows they use are not good at all. Several are very hard to open and the are very drafty. And the screens fit really loose which allows bugs to get in no problem. It is basically very obvious the house was built with the emphasis on time and getting it done fast and not the overall quality. The house was over 500k. It looks like a slapped together flip, and not new construction. Don't spend on upgrades, they will never look as good as the model. ... More

The title company is very badly . No service, no respond or wait until the last minute to respond . The painting of our house is very bad too . Even the main contraction guy who showed us the housing before closing said It was definitely a below a average job

A few areas look/feel rushed. Felt like work was squeezed in to make closing.

Ryan was absolutely amazing! My AC unit wasn't working the first day I tried to use it. Of course it was 86 and humid. I emailed Ryan and he showed up at my door within the hour. He had an electrician on site so he sent him over to my house. I was worried I had a bad outside AC unit, but there was just something loose in the wiring . Ryan had my AC up in running within a couple of hours!

The quality of the builders, Eric and Gus, is fantastic. I could not say anything better about them and their responsiveness to issues. On the opposite spectrum, I would never recommend using Pulte Mortgage. The loan process was the worst I have ever dealt with and took the fun out of watching the house being built.