Pulte Homes Reviews in Chicago, IL

The quality is not good and the way construction is not as expected

Resolution of issues after closing is horrible. It takes a act of congress to get issues resolved. I’ve never been so disappointed with that part of the home guy of process.

House took over a year to complete! Standard Ascend model, no basement or upstairs. We were rushed to get all our options picked. Contract signed 8/21 but foundation wasn’t laid until 4/22. Overall options were not properly conveyed. Insulation in a garage in the Chicagoland is an option! Didn’t realize this until a walk through but was relieved that the drywall wasn’t up yet in the garage. I asked to put insulation in at that point, I’ll pay, too late. Nothing was ever Pulte’s fault, shortage of workers, the county inspectors, weather. Those problems turned into my problems. I feel no issue was ever escalated to senior management. Homes were completed well before ours even though they signed their contract after us. My biggest frustration is that Pulte never took responsibility for any delay! ... More

Ovan was not working from 27 Nov 2021. It was replaced on 28 Dec 21. Paint was wrong whole house. Hot water we are getting milky as of today. Replace hot water but still getting milky water

In comparison to a custom home builder the quality of our Pulte home is poor. Walls aren't straight, tile is crooked, windows aren't level, and paint work is lousy. Perhaps all production builders have the same bad quality, but for this pricetag you should be able to expect better workmanship! I won't buy another Pulte house!

Extremely poor communication with regards to the "REAL" time frame for completion of the home build. They'll tell you what you want to hear at the time, but that's usually all it was. Telling you what you want to hear. Another very aggravating part of the home building experience was really not knowing precisely what you're building. They give you almost NO information about the exterior look of your home. What I'm referring to is the placement of windows wells, the number of window wells, and the actual look & grading of your lot. We have one window well that is placed on the side of the back wall that is almost 5 feet below the patio level. Rain washes dirt & mulch down into the well. We also had to place a window well cover on this well & there is literally 3 feet of window still exposed & open!!!!!! Never did seem like a normal placement but we were told that it wouldn't have passed the Lemont inspection if it weren't up to code. Finally, after an almost 14 month ordeal, we were just relieved to finally be moving into our new home. We probably should have questioned items like the window well & also a few other issues but I think we were just so worn down by the whole experience that we just wanted to be finished!!!! ... More

I recently purchased a new construction home more than two months ago, eagerly anticipating the joy of settling into our dream house. However, our experience thus far has been nothing short of disappointing and frustrating. Despite promises from the property management office, our backyard and front yard remain unlevelled, the pavement unfinished, and landscaping incomplete. This lack of attention to detail has not only marred the aesthetic appeal of our property but has also rendered it practically unusable. While neighboring homes (purchasing their homes after us) have seen progress in their pavement and landscaping, ours has been neglected, leaving us feeling isolated and unable to entertain guests as we had hoped. Repeated attempts to address these issues with the property management office have been met with indifference and inaction, further adding to our frustration. As a homeowner who invested in good faith, I am deeply disappointed by the lack of accountability and follow-through from the property management team. It is unacceptable that we continue to face inconvenience and disappointment in our own home. Potential buyers beware – unless you’re prepared to endure endless delays and subpar service, I would caution against investing in properties managed by this company. ... More

The home buying/sales part was ok. Just like a normal buying house process would be. Long story short… the house designs are beautiful and spacious.. I just would think at the price I paid I would expect better than my final product. Inside doors were horribly painted. The plywood boards underneath the floor planks make knocking/clunk noises as you walk around the house. The drywall in almost every room has been sanded down bad. I cant say I can find a smooth wall in any room. Some kitchen cabinets dont sit flush. Caulking/paint is smeared around the back splash area in the kitchen. The kitchen cabinet’s crown molding has a complete hair line crack going thru the middle. Carpeting in some areas has not been installed close to the walls. I can see the plywood. There are a lot of nails near the wall where the carpet ends. Some drywalls were installed crooked. Uneven walls. Water leaks in 2 areas in the foundation noticed on the same day of moving in. The bottom base of 2 door frames are loose. If you place your foot on there with full weight the base will come up. The list goes on and on. I am not knit picking these are all legit complaints. I have already scheduled an appoint to have someone come out and addreess these issues.. ... More

Build quality is not as per standard. The material used is one of the worst. it is available in market with much cheaper ratesAlso, the construction manager never responds after the house is closed. One of the not so good experience.

Pulte has bitten off more they can chew. Sales associates rush you through bid process and choosing finishes. Builders are under pressure to finish in a certain time frame, hired workers who do not care about workmanship, and rushed to complete builds in the last days. It shows. Our brand new home already has a running list of work orders to get our home into the shape we would have initially expected. There has been virtually no response to our submitted work orders and we are having to reach back out , because understaffed. I hope we can get our issues resolved in a timely manner so we can enjoy our home and stop worrying about what needs to be fixed. ... More

After the sale the representatives were of no usefulness

The quality of work in the materials for the price I paid is what really upset us. Issues are notated and the lack of responsiveness to those issues is taking time pose closing. The exterior property like siding, caulking, painting was poorly done. I guess that’s what you get when you have guys working in 10 degree weather so the builder can close, get their money, and put out a poor product. During the homebuying process there was surprises that came up such as location of the home on the lot, the grade of the property, upgraded options I selected were not fully explained, etc. I tried it addressing this all the way to the top and the corporate level and they didn’t seem to care and told me to deal with it and there was nothing they can do. It’s nice because it’s new but we could’ve went with a full custom build and paid the same or less. ... More

I found the process to be very frustrating. I had a lot of surprises of things that were considered upgrades but that I would have expected were included. I found the field managers nice but not empowered to make hard decisions when it was related to mistakes made in the field.

Production builder…that is all

There is a long list of issues, including faulty Procom Ethernet cables, large divots in the lawn that make it unsafe for play, water leakage in the basement and sunroom, and missing items from documented change orders, among other concerns.

The walk through was rushed. After moving in, we have experienced many issues. Leaves a very bad taste in our mouths when you pay 700k+ for a home that has leaks, electrical issues, etc. Probably wouldn't recommend Pulte at this point.

I don't think I would ever go with Pulte Homes again in my life. The buying and building process was okay. I'm very very disappointed with the quality of workmanship and materials used in the home even with everything upgraded. I feel like I overpaid by a lot compared to the value I received in the home. Most of the items marked to get fixed during the final walkthrough were not fixed as they had only kept 2 day window between the final walkthrough and the closing. I have contacted the supervisor to get these fixed and still waiting to actually get them fixed. With upgrades, I did get to choose the stuff but it wasn't as much as I would have liked and also what their competitors such as Toll Brothers and Lennar are offering. I regret not going with the Toll Brothers who are way better and less expensive. I have a cousin who choose to go with Toll Brothers in Elgin and he was given so many options even with the standard options and the service he has been receiving is excellent. I feel like Pulte is only focused on building as many homes as they can and increasing the revenue number. Another thing I'm extremely disappointed with is that Pulte isn't flexible at all. You would have to work per their schedule and they will hardly make any changes you would want to make in the schedule even with early communication. I would advise new buyers to be very careful in buying a Pulte home. ... More

Atleast in my case, i don't think this is the right value for the price i paid. Firstly my house backyard is main road facing and there is no fence provided, typically it should have been provided. Secondly, I just requested for couple of extra bushes to be installed so we don't hear the noise from vehicles and there could be some privacy. My request was denied. Still there are bits and pieces left to fix, it feels sad that giant Pulte constructions is having this trouble fixing the issues requested for. I have people coming to my house and had changed the perspective on Pulte Constructions ... More

Overall was not the experience we expected, thought Pulte would be a very reputable company to work with; however ran into issues every step of the way. Quality is definitely not to expectations of a luxury home, especially for the price we paid and the neighborhood value. The mortgage process was also very poorly managed, we had to close at a much higher interest rate that could have been avoided. Our home exterior is still incomplete with no line of sight when the exterior and landscaping will be complete.

Quality of the end product is terrible. When you provide feedback you get yelled at and ignored most of the time as if you have no say. Very poor customer service. Field manager acts as if he is doing you a favor when you approach him with an issue. The contractors make many mistakes and skip important steps in all aspects of the building, if you are not versed in construction you will miss serious issues they create. Very sad!

Our site manager promose get things done nothing done. Most of houseing numbers W missing.Call something to fix take weeks to fix it.Big pormises no excutions. Customers are furestrated, Front desk lady Gina is very good.

Houses are really built with very poor quality, there are lot of echo and you can hear through walls up stair/downstair, also even slow walk sound as a big bang noise. flush in a bathroom will create noise as if there was a big machine turned on and it is very lound rt below bathrooms (this is a big issue where we have work from home and in the meeting), this itself show how poor quality is.

I would never build another home with Pulte. The people are nice and the paperwork processes were modern, but the home itself has the cheapest materials and fixtures, with little to no attention to detail. Uneven floors, lumpy yard, hacked cabinets, 40gal water tank for 4 bed, 3,000+ sq. ft. And after all the months of construction seems as if it was only broom swept.

We opted to build a home with Pulte given the limited inventory of available homes on the market. Our friends who built with Pulte 8 years ago warned us not to and we should have listened. The sales and design center process were great. Once construction started is when we had issues. They just slap these homes together with no care. Countless quality issues that we called out during and at close. We were told that the punch list items would be addressed and 2 months later they are not even though we've sent several requests and messages. The issues we continue to find after close are numerous. So fun to find out your heat doesn't work on the first cold day since you moved in. Building a new home sounded like a great idea, but honestly I would not recommend building with Pulte. ... More

I am still struggling to get done my home fixed after 40 days of closing.. never get positive response for all issues..