- New homes
- Pulte Homes
- Reviews
- Chicago, IL
Pulte Homes Reviews in Chicago, IL
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
What Chicago Homeowners Have to Say About Pulte Homes.
Read all 578 verified reviews from homeowners that built a new home with Pulte Homes in the Chicago area. Chicago homeowners have rated Pulte Homes an average 3.7 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Chicago Area
View Homes
Customer Reviews
QUALITY OF CONSTRUCTION AND RESPONSE TO QUESTIONS REGARDING A POSSIBLE PROBLEM
- William B.
- Verified HomeBuyer
- January 12, 2022
- Bolingbrook, IL
STARTING WITH THE SALES PERSONAL WHO HAVE BEEN VERY HELPFUL. ALSO THE FIELD PERSONAL HAVE BEEN VERY RESPONSIVE TO ANSWER ANY QUESTIONSNY AND IF NEEDED WOULD COME TO THE HOME AND SOLVE A PROBLEM IF NEED. i THINK MY HOME IS GREAT.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Poor Build Quality.
- Chandrashekar K.
- Verified HomeBuyer
- January 12, 2022
- Naperville, IL
Substandard materials used, poor Build quality Better look for other options than investing with Pulte homes Had to Close almost unfinished / sub standard home.
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 2
Pulte Homes - Great selection of materials, options, and upgrades.
- Bandish P.
- Verified HomeBuyer
- January 12, 2022
- Bartlett, IL
Great selection of materials, options, and upgrades.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Seat Installation
- Abdul K.
- Verified HomeBuyer
- January 12, 2022
- Aurora, IL
Service getting delayed for seat installation
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Pulte Homes - Things started to break already within a month.
- Viren N.
- Verified HomeBuyer
- January 12, 2022
- Naperville, IL
Things started to break already within a month.
Total Score 4
Quality 2
Trustworthiness 2
Responsiveness 1
nothing get done on time
- Varghese N.
- Verified HomeBuyer
- January 12, 2022
- Winfield, IL
Our site manager promose get things done nothing done. Most of houseing numbers W missing.Call something to fix take weeks to fix it.Big pormises no excutions. Customers are furestrated, Front desk lady Gina is very good.
Pulte Homes responded:
Thank you for letting us know about these issues. We have shared your feedback with local leadership and if you'd like to discuss your experience with us, please don't hesitate to contact us at customersupport@pultegroup.com.
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Customization, response from Jonathan and site manager Matt
- Mahesh P.
- Verified HomeBuyer
- November 30, 2021
- Aurora, IL
Great experience of new home
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Very Prompt!
- Heralyn T.
- Verified HomeBuyer
- November 30, 2021
- Addison, IL
Prompt at taking care of issues after purchasing the house. If we found a problem...Pulte still takes care of you. They don't leave you. Every process is smooth. Very happy with buying a home with Pulte.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Always quick to get back to me with answers to my questions.
- Diane G.
- Verified HomeBuyer
- November 26, 2021
- Lake Villa, IL
From my first meeting with my sales rep Kae to my closing day meeting with my builder Bob, I felt well informed about the whole process from buying the lot to getting my keys.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Entire Home Buying Experience is Exceptional
- Edward L.
- Verified HomeBuyer
- November 24, 2021
- Algonquin, IL
The Pulte team from sales, purchase, design, builders, mortgage, closing and partners is outstanding. My wife and I are extremely happy with the quality of the workmanship and countless options available with all models.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Ok ok type, but this builder are on time always.
- Setul P.
- Verified HomeBuyer
- November 23, 2021
- Naperville, IL
Ok ok type, but this builder are on time always.
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 3
Pulte Homes - Great experience with the entire staff.
- Debra C.
- Verified HomeBuyer
- November 23, 2021
- Lake Villa, IL
Great experience with the entire staff. We love our new home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
What stood out was how the field managers handle things effectively.
- Arinze O.
- Verified HomeBuyer
- November 23, 2021
- Plainfield, IL
My experience with Pulte was okay, the house meet our expectations. However, they need to work on their communication and update on the building progress.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 3
Pulte Homes - Great overall experience with Pulte
- Rahul N.
- Verified HomeBuyer
- November 23, 2021
- Plainfield, IL
Great overall experience with Pulte
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Good builder company
- Hung T.
- Verified HomeBuyer
- November 23, 2021
- Plainfield, IL
Trust builder build to the house look nice and strong more builder I know. Thanks so much.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Periodic updates about the build process, quick response to all
- Balamurugan B.
- Verified HomeBuyer
- November 23, 2021
- Bloomingdale, IL
Periodic updates about the build process, quick response to all the queries, smooth closing process, Good quality, quick addressing of issues after closing.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good communication
- Maurice M.
- Verified HomeBuyer
- November 23, 2021
- Elgin, IL
Well designed functional homes.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Effortless
- Leila P.
- Verified HomeBuyer
- November 23, 2021
- Plainfield, IL
Our new construction home buying experience was awesome. From beginning to end, we always felt as if we were the only customers Pulte was working with. Communication from everyone on the sales team, field team, to the actual closing, was pleasant. There was always someone available to us through every single phase of the process. We absolutely love our new home and had a great experience with Pulte.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Exceptional quality
- Lijo C.
- Verified HomeBuyer
- November 23, 2021
- Naperville, IL
My experience with the construction team stands out - nothing short of exceptional
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Poor quality
- Anonymous
- Verified HomeBuyer
- November 04, 2021
- Wheaton, IL
Been in the home almost 2 months and I have reported several items that need fixed like shower doors with no bottom tract , dented bathroom door, cracked cabinet, cracked window, grout seems showing in kitchen granite etc . to name a few. No one has showed up to fix anything.
Pulte Homes responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com.
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 1
Their responsiveness when asking a question or needing to correct something
- Kristen L.
- Verified HomeBuyer
- November 03, 2021
- Plainfield, IL
Overall, we do love our home. It's a beautifully designed home and the perfect space for our lives. Generally speaking, the workmanship is okay. You can tell there some things that were quickly done with little attention to detail. But compared to what I have heard/seen elsewhere, I don't think it's truly that awful. The nature of the pandemic has affected our home coming together and getting our appliances worked out has been messy, but I feel our construction manager has done the best he could given the circumstances.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Pulte Homes - If they used a higher quality of materials, I think they would
- Anonymous
- Verified HomeBuyer
- November 03, 2021
- Bolingbrook, IL
If they used a higher quality of materials, I think they would have less repair issues.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
Nice Experience
- Vansh T.
- Verified HomeBuyer
- November 03, 2021
- Naperville, IL
Overall it was nice experience getting a new home, but I was expecting a better quality in terms of workmanship specially the issues of HVAC and vent could have been taken care by Pulte quality inspector itself. Good part is they addressed all issues and concerns before the closing
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Great designs, customizable options and transparent buying process
- Srijit M.
- Verified HomeBuyer
- November 02, 2021
- Naperville, IL
Process was smooth from first visit to closure, despite the pandemic. The build is of good quality as expected. Pulte team was very knowledgable and friendly.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes - My community was built with many restrictions on choice of materials
- Patricia H.
- Verified HomeBuyer
- November 02, 2021
- Bolingbrook, IL
My community was built with many restrictions on choice of materials and amenities so the builder could take advantage of economies of scale. It’s good for the builder but a bit disappointing to the buyer. Otherwise all went well for me.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Floorplan Name:
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
Floorplan Name:
Home by [BUILDERNAME]
Builder Reviews Total Score in all areas
Here is a list of all the communities where this floor plan is available. Click to see pricing and community information.