Pulte Homes Reviews in Chicago, IL
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What Chicago Homeowners Have to Say About Pulte Homes.
Read all 463 verified reviews from homeowners that built a new home with Pulte Homes in the Chicago area. Chicago homeowners have rated Pulte Homes an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes
has 3.8 out of 5 stars in Chicago Area
463 Reviews in Chicago Area
Pulte Homes in Chicago Area
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Customer Reviews
Pulte is a greedy disgrace
- George M.
- Verified HomeBuyer
- February 09, 2023
- Winfield, IL
Responsiveness to completion and warranty issues is terrible.
Pulte Homes responded:
Hi George, we apologize if you've been having a hard time getting in touch with our warranty folks, but we can help with that! Please send an email to customersupport@pultegroup.com with your address and contact info so we can assist. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Cheap quality products and bad customer service.
- Nikhil K.
- Verified HomeBuyer
- February 09, 2023
- Aurora, IL
I recently purchased a home from Pulte and have experienced numerous issues with the quality of the products and customer service. No one came out to repair the furnace in an emergency, leaving our house temperature to drop below 50 degrees Fahrenheit for three days straight. I was troubleshooting over the phone. Additionally, there were condensation issues with the windows, which the builder refused to cover under warranty. Finally, there were no trims or molding on the basement stairs they had in other homes but decided not to do for my house. I was assured that all issues would be ...
Pulte Homes responded:
Hi Nikhil, we're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Beyond our wildest dreams
- Rick H.
- Verified HomeBuyer
- February 02, 2023
- Algonquin, IL
Still dreaming. Quality. Quality. Quality. Still dreaming.
Pulte Homes responded:
Hi Rick, we are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The service we have received after we closed and PAID for the home has been terrible, actually it has been nonexistent.
- Anonymous
- Verified HomeBuyer
- January 12, 2023
- Winfield, IL
No one should close and pay for their Pulte home until all the open issues noted during the final walk through the week before the closing have been completed.
Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The quality of building material is generally not good.
- Anonymous
- Verified HomeBuyer
- December 16, 2022
- Vernon Hills, IL
I don't recommend. The service is not good.
Pulte Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with a brief summary of your concerns along with your contact information. Thank you. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
VERY UNRESPONSIVE TO ISSUES.
- Mary P.
- Verified HomeBuyer
- November 03, 2022
- Bolingbrook, IL
OVERALL FROM BEGINNING THE WORST EXPERIENCE IN BUYING A HOME AND WE HAVE PURCHASED AND BUILT HOMES IN THE PAST FROM DIFFERENT BUILDERS.
Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
I have bad experience with Pulte Quality of Building
- Vittal E.
- Verified HomeBuyer
- October 05, 2022
- Naperville, IL
I am experiencing multiple heater issues in my new house 1) getting big noise while running heater multiple times in a day in Flex room as well as powder room. Pulte management saying it's as per quality, I did check with multiple Willwood house owners and they are not getting any noise. 2) we need to wait 3 to 4 minutes every time to get hot water in master bathroom so we are wasting 15 to 20 minutes of water every day before shower.
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Pulte Homes - House seems like it was rushed a lot of issues since being in
- Darius R.
- Verified HomeBuyer
- July 05, 2022
- Plainfield, IL
House seems like it was rushed a lot of issues since being in house 1 month need to take a little more time to have more quality of work
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Pulte Homes - The shoddy workmanship and lack of attention to detail were very
- Andres R.
- Verified HomeBuyer
- May 14, 2022
- Plainfield, IL
The shoddy workmanship and lack of attention to detail were very disappointing. It seems as there were unqualified workers building my house and pulte construction personnel did not hold them to a high standard.
Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Pulte Homes - Have been waiting for purchased dishwasher and front door knob
- Robert S.
- Verified HomeBuyer
- February 17, 2022
- Bloomingdale, IL
Have been waiting for purchased dishwasher and front door knob for three months with no proactive updates from the construction manager or Customer care manager. I keep having to email for updates, team is not proactive and barely responsive.
Pulte Homes responded:
We apologize if you've been having a hard time getting in touch with our warranty folks, but we can help with that! Please send an email to customersupport@pultegroup.com with your address and contact info so we can assist
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Very disappointed and terrible experience after closing
- Amit B.
- Verified HomeBuyer
- May 12, 2021
- Vernon Hills, IL
Don’t fall prey their pre closing experience. They literally don’t care once closing is over. We closed the house without the driveway and landscaping and it’s been more 2 months and we still don’t have driveway and landscaping . I have sent multiple emails to PM but all I heard is an excuse that it’s delay due to weather conditions. They did driveway and landscaping for all the new house closed after us and pouring basement concrete for the new construction which is far from closing . The weather rule don’t apply to them. It’s unfair and disparate treatment . I never expected big builder ...
Pulte Homes responded:
We are disappointed that our team has not been helpful post closing on your new home. We would like to help address these concerns. In order for us to do so, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor workmanship!
- Raffaela P.
- Verified HomeBuyer
- May 12, 2021
- Vernon Hills, IL
I've been in my new home for six weeks. I've have had a lot of issues with my home, air conditioning does not work, no driveway yet, issues with the sliding screen door, pounding noice when heat is on and a lot of other issues. If I had do do it over again I would not buy a pulte home!!!!
Pulte Homes responded:
We are so disappointed to hear that you are having issues with your new home, especially since this should be such an exciting time. We would like to learn more about your concerns so we can address them accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor Customer experience
- Anonymous
- Verified HomeBuyer
- January 21, 2020
- Naperville, IL
Very poor customer experience before construction and Poor service after construction.. One time.. the Sales consultant told me to get out of the Sales office without any reason when I was asking some clarification, Change on the plan, and Requesting some documents for lot premium..(How it would be decided and any rule or process followed to come up with the premium amount.) About the HOA... They have specified the 2 digit number all time till before Closing.. and they strike out the HOA amount and changed to 3 digit number just before signing that HOA page time of closing. During walk ...
Pulte Homes responded:
We are very sorry to hear that you had a negative experience with the sales team and were given conflicting information throughout your home building journey. If there are any concerns we can help address or if you would like to provide any additional feedback, please don't hesitate to email socialcare@pultegroup.com. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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