Pulte Homes Reviews in Chicago, IL

Home was not completed by the closing. Too many items to be corrected. Dictating when to inspect and giving one day window, home was not ready for inspection, my inspection was doing Pulte’s supervisor’s job telling them too many items to be fixed. LVP flooring (gray)not matching the orange hardwood stairs, while many manufacturers provide matching stairs components. Initially refused to correct. Still nothing done. Painters, drywall, electricians… not qualified to do their jobs. YouTube videos coming soon to support my claims.

Sales person is very poor and have no knowledge on sales

I had a very good experience with the building Manager, Brandon and the sales representative Britta.

My purchase of my home was mostly good with just a couple of issues

My overall experience was a positive one. Kristen was very easy to work with on the pre-construction side and communication with her was always great and quick throughout the process. Carter on the construction side was just as great too. Fantastic updates and communication throughout the building process. My only real negative experience was interacting and dealing with Pulte’s Mortgage Group. I was disappointed in my dealings with them but at the end of the day I secured my own financing with my own lender.

My overall homebuying experience with Pulte Homes was fairly smooth, and the team was generally responsive when I raised questions or issues. I appreciated that communication was usually clear during the process, and follow-up requests were handled in a reasonable way. That said, I do think there is room for improvement in workmanship and quality control. After moving in, I noticed several items that needed attention, including cosmetic issues and some areas that did not feel fully finished. For the price paid, I expected a more careful final inspection before closing. Overall, I am happy to be in the new home and I appreciate the responsiveness from the team, but I hope Pulte continues to improve build quality and final walkthrough standards for future buyers. ... More

So far everything is great and communication has been wonderful

Driveway is not done properly, With city cement line (road), Shorted by 1.5Feet on side way end of Driveway. Provided photos, and showed to site management. Site manager agree to fix it. water leaks on back of home water outlet, when water is turn on. Guest room closet door fell a part, door not adusted properly. Video door bell NOT mount properly, Cannot adjust for angel to see who is at the front door. Hopefully these issue resolve in timely manner

Poor workmanship in a lot of areas. Attention to details is lacking. Arrogant construction managers with lacking knowledge.

It was a great experience overall. Almost all the workers were very responsive including the Building manager, sales agent etc. Only had some issues with the interior designers. There should be more flexibility while choosing the options. Hope that customer service will continue to help if new issues pop up.

We truly love the Pulte model, and some of our friends also own Pulte homes as well. However, the quality of workmanship in our home feels somewhat different from what we have seen in other Pulte homes. We feel the build quality could have been better, with more attention to detail and a more perfection-focused finish throughout the home.

This is my second new construction with Pulte. They have been a reliable and trustworthy builder that I had a great experience with. Some of the craftmanship and finish were unsatisfactory, but overall they delivered a good home to my family. Especially, the construction managers whom I worked with were great professional and more importantly great people.

Construction according to plan and no issues with electrical , plumbing etc

Pulte DOES NOT work with you on a closing date. Rush to close. Many items unfinish, If you dont catch a mistake during your walk through things will not get fix. You must do a work order and no one tells you when they will come back. I had outlets not working in Main Bedrooms still no answer to when they will come out and repair. I can't hang mirrors in main bathroom because I need the outlet to work. Window has a deep scratch in it. Didn't notice till I washed the windows. NOW telling me they won't replace. Window will crack in a couple of months with all the construction around me. Paint job done outside needs work because done in snowy weather telling me I have to wait a year to get it done on my anniversary which will be in the winter months again. Torn screens not replaced. Caulking outside needs to be done, If close during winter months alot is skipped over. THey Do not give you any stain for cabinets to match up for scratches and dents by there tradesmen. I spent alot of money and very unhappy with service. ... More

Its great to have a new home with absolutely everything working as it should. Winter heating bills are 1/2 of what I paid for a home 40% smaller. Extremely satisfied.

Our Pulte representative and construction manager were amazing to work with. They were honest and very easy to work with. The availability of different layouts of homes was just enough and the selection for interior cabinets, hardware, flooring, tile, etc were a little overwhelming. Stick to a budget and they will help with that! It took o ly 6-7 months from start to finish! Great experience!

House has issues from Day 1. Sales and Construction unresponsive. Warranty rep excellent

The sales office at Bronk Farm oversells and under delivers. Make sure you check every detail. A large number of the community are dealing with sticker shock, HOA changes for minor upgrades like lighting and fences, and other small issues that compound. I highly recommend you have a lawyer review everything from Pulte, negotiate, and double check. Last of all do not buy anything from Tom or Noah. You will regret it. Ask for any other sales agent and if you are transferred to these individuals refuse them as sales managers.

Smooth process from start to finish. Had a few minor things that needed attention about a month after we moved in and our customer care manager Joe has been amazing. Within a day of my request, he had scheduled contractors to attend to the few things that needed repairs. Mortgage process was seamless and professional!

It took 10 months to move into the house. They lost our paperwork. You get no response from sales leadership. There’s a lack of communication between leadership and their sales personnel. The general manager of the sales in Polo club could give a —— about the customers after she has the sales. You have to remember when you’re buying a Pulte home you’re not buying a custom home so there are flaws and deficiencies in the build. If it wasn’t for one sales person, Britta, I don’t know if where we be today because there is no support and there’s a lof lack of communication on the top. I’m guessing it’ll take me another five or six months to get my dirt and grass, driveway to the house since Pulte doesn’t seem to be customer friendly. In fact on this questionnaire, they have it marked as we purchased the springs home when we purchased the meadows. In fact, I reached out to the vice president along with my wife. His first name is John. He’d never even responded back. They’re all about the numbers not customer service. Just remember that. ... More

We had a rude awakening to discover that there is no heating vent in the washroom; never seen a house that didn't have heating in the washroom. We bought this house after looking at a model. Washroom does not have light fixtures above the sink, no mirrors, not enough lighting in the washroom. Doesn't look like what the model looks like. Baseboard does not have half round, you can see the paint marks. Besides, we were not told that we needed to fund the HOA not disclosed upfront. We were forced to buy Owner's title insurance even though we had no mortgage from Pulte and there was no requirement from the State. Your title people were misleading customers, we had submitted all research where it said Owner's Title Insurance was optional. Some of the large windows have only one heating vent. Overall, our experience is very poor with Pulte. They need to let customers know what they were not going to include what model shows. ... More

Your team is doing a great disservice to your organization with their shoddy workmanship, rude behavior and a seemingly transactional approach. In their haste to complete a home in 90 days they are forgetting that at a bare minimum the home must feel good to the occupants when they move in. Cracks in a new home, uneven floors, waviness in walls and corners to name a few have been sighted and reportd. Your construction crew and customer service seem content to pass the customer on between themselves not taking ownership of issues that have been highlighted to them and addressing them appropriately. ... More

Buying a Pulte home was a good experience. Everyone was super helpful as this was the first time my wife and I had purchased a home. Home was finished ahead of schedule and was completed as we expected. Looking forward to spending many more years in this home.

Our home is all. We wanted it to be. Pick your selections and trust in your sales associate and your building manager. You will love your home as much as we love ours.

Very expensive starting from lot until utilities. Quality and workmanship is not up to the mark for the price paid for the home. Very limited walk through and that not adequate time provided. Floors on level is not even. Paid for many customization but most of them are below satisfactory level.