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Pulte Homes Reviews in Chicago, IL

What Chicago Homeowners Have to Say About Pulte Homes.

Read all 524 verified reviews from homeowners that built a new home with Pulte Homes in the Chicago area. Chicago homeowners have rated Pulte Homes an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 3.8 out of 5 stars in Chicago Area

524 Reviews in Chicago Area

Ratings by Category

Overall 3.8

Quality 3.6

Trustworthiness 3.7

Value 3.5

Responsiveness 3.6

Pulte Homes in Chicago Area

View Homes

Customer Reviews

Pulte Homes - Sales rep was not forthcoming and not up to date with information.

  • Deborah M.
  • Verified HomeBuyer
  • June 09, 2022
  • Bolingbrook, IL

Sales rep was not forthcoming and not up to date with information. It was obvious he was being cautious with what he communicated. Customer Care seemed more about ensuring that issues were addressed and closed as quickly as possible rather than focusing on customer satisfaction. Rep was not helpful and challenging to work with/communicate with.

Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com.

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Bad Experience at Every Corner

  • Shane G.
  • Verified HomeBuyer
  • September 07, 2021
  • Plainfield, IL

Had so many issues with our home in Creekside Crossing Plainfield Illinois. Our sales experience was pretty lacking and it really relied on us to make the right decisions here which of course led to some gaps at the end (seemed like she never though we would buy, even after we put down our deposit). There were also quite a few options that were available but not on our options sheet which we missed out on (additional windows is an example). Designer was pretty helpful though we didn't run through all the options so we had to keep asking for things we were seeing on the wall and what ...

Pulte Homes responded:
Thank you for taking the time to outline your experience for us although we are disappointed that it did not live up to your expectations. We would like to help address your concerns and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^AH

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Very Poor experience

  • Raj S.
  • Verified HomeBuyer
  • July 28, 2025
  • Mundelein, IL

I reached out multiple times regarding various issues, but received no response or timely resolution. Additionally, the pricing is significantly higher compared to other builders in the Mundelein area. Unfortunately, despite the premium cost, the quality of work—especially in areas like flooring and plumbing—has been disappointing.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the lack of response and the concerns you've experienced with quality and value. That said, we'd like to make leadership aware of your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst customer experience

  • Anonymous
  • Verified HomeBuyer
  • July 16, 2025
  • Bolingbrook, IL

Don’t buy. The construction and sales team are not sharing correct information and the warranty says 11 months but they deny to fix it.

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're truly sorry to hear about your experience with our teams. We'd appreciate the opportunity to learn more, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

STAY AWAY

  • Juan M.
  • Verified HomeBuyer
  • July 15, 2025
  • Lake Zurich, IL

I would never do this again

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. If there's anything we can do to help, please don't hesitate to let us know. Thank you again. ^KH

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Deepak

  • Deepak P.
  • Verified HomeBuyer
  • February 26, 2025
  • Naperville, IL

Too many things they leftover to fix. They said after closing we will fix but now they don’t show up

Pulte Homes responded:
We're incredibly disappointed to hear that you had this experience, and we'd like to learn more so that we can help with any unresolved items. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^KH

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Beyond terrible. I would stay away and you have been warned!

  • Kiavash S.
  • Verified HomeBuyer
  • September 14, 2024
  • Naperville, IL

Beyond terrible experience. Pulte just wants to close as many houses as they can as fast as possible. Very poor quality of workmanship. Multiple serious issues including all windows being defective and leaking water that damaged the interior of the house, multiple cracks in the foundation walls leaking into the basement, leaking water from porch to the garage and basement were all discovered in the first week and we are still dealing with repairs after 2 months. The person responsible for warranty claims is a good person and tries to be helpful, but the process of warranty claims and ...

Pulte Homes responded:
Hi Kiavash, we were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very bad experience

  • Hari Manohar Reddy M.
  • Verified HomeBuyer
  • August 15, 2024
  • Plainfield, IL

We have waited for the kitchen doors to be installed we have been waiting since 2 months now still waiting for the doors to be replaced money has been taken service has not been done. We are paying HOA for the property no swimming pool no club house is ready yet but monthly payments are taken by pulte what an ugly situation

Pulte Homes responded:
Hi Hari, thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com. ^TP

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Artifical hype, slow or no response

  • Anonymous
  • Verified HomeBuyer
  • June 29, 2023
  • Bolingbrook, IL

Bad architecture overall, bad location choices hvac and heater in base ment, fridge location in kitchen etc., just to save their construction money, they realize limited lots to create artifical demand and increase price, very limted designer choice and its a lot if every chnage. Make scene every time you request for small changes, after closing, if we find any issues they mention it either too small or does not seems to be issue, we will fix when we have 9 months walk through. Substandard grass which require too much maintenance and bad garden plant choices. Overall not satisfied

Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ^AF

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst experience-

  • Sathish J.
  • Verified HomeBuyer
  • June 14, 2023
  • Mundelein, IL

Build quality was sub par , paid excessive money and response on issues much worse . Driveway and pathway and lawn is taking more than 3 months or even for some neighbors 6 months to compete . While new home buyers now are getting everything on time .

Pulte Homes responded:
Hello,
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^AF

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

VERY VERY POOR QUALITY HOUSE, I CAN SAY THIS IS A TRASH QUALITY HOUSE.

  • Anonymous
  • Verified HomeBuyer
  • February 09, 2023
  • Plainfield, IL

PLEASE READ MY REVIEW,after the closing we discovered that the actually house quality is a trash,all the walls and ceiling are unbelievable uneven,you can’t even install a shelf or any pictures,after one week from closing we saw the roof fell off on the half of the garage, the backyard door isn’t intact,when is raining all the water flows in the house,stove installed in only 2 screws,4 inside doors are not closing properly…and more more other things.

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte is a greedy disgrace

  • George M.
  • Verified HomeBuyer
  • February 09, 2023
  • Winfield, IL

Responsiveness to completion and warranty issues is terrible.

Pulte Homes responded:
Hi George, we apologize if you've been having a hard time getting in touch with our warranty folks, but we can help with that! Please send an email to customersupport@pultegroup.com with your address and contact info so we can assist. ^TP

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Cheap quality products and bad customer service.

  • Nikhil K.
  • Verified HomeBuyer
  • February 09, 2023
  • Aurora, IL

I recently purchased a home from Pulte and have experienced numerous issues with the quality of the products and customer service. No one came out to repair the furnace in an emergency, leaving our house temperature to drop below 50 degrees Fahrenheit for three days straight. I was troubleshooting over the phone. Additionally, there were condensation issues with the windows, which the builder refused to cover under warranty. Finally, there were no trims or molding on the basement stairs they had in other homes but decided not to do for my house. I was assured that all issues would be ...

Pulte Homes responded:
Hi Nikhil, we're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ^TP

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Beyond our wildest dreams

  • Rick H.
  • Verified HomeBuyer
  • February 02, 2023
  • Algonquin, IL

Still dreaming. Quality. Quality. Quality. Still dreaming.

Pulte Homes responded:
Hi Rick, we are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The service we have received after we closed and PAID for the home has been terrible, actually it has been nonexistent.

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2023
  • Winfield, IL

No one should close and pay for their Pulte home until all the open issues noted during the final walk through the week before the closing have been completed.

Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ^TP

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The quality of building material is generally not good.

  • Anonymous
  • Verified HomeBuyer
  • December 16, 2022
  • Vernon Hills, IL

I don't recommend. The service is not good.

Pulte Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with a brief summary of your concerns along with your contact information. Thank you. ^TP

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

VERY UNRESPONSIVE TO ISSUES.

  • Mary P.
  • Verified HomeBuyer
  • November 03, 2022
  • Bolingbrook, IL

OVERALL FROM BEGINNING THE WORST EXPERIENCE IN BUYING A HOME AND WE HAVE PURCHASED AND BUILT HOMES IN THE PAST FROM DIFFERENT BUILDERS.

Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I have bad experience with Pulte Quality of Building

  • Vittal E.
  • Verified HomeBuyer
  • October 05, 2022
  • Naperville, IL

I am experiencing multiple heater issues in my new house 1) getting big noise while running heater multiple times in a day in Flex room as well as powder room. Pulte management saying it's as per quality, I did check with multiple Willwood house owners and they are not getting any noise. 2) we need to wait 3 to 4 minutes every time to get hot water in master bathroom so we are wasting 15 to 20 minutes of water every day before shower.

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - House seems like it was rushed a lot of issues since being in

  • Darius R.
  • Verified HomeBuyer
  • July 05, 2022
  • Plainfield, IL

House seems like it was rushed a lot of issues since being in house 1 month need to take a little more time to have more quality of work

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - The shoddy workmanship and lack of attention to detail were very

  • Andres R.
  • Verified HomeBuyer
  • May 14, 2022
  • Plainfield, IL

The shoddy workmanship and lack of attention to detail were very disappointing. It seems as there were unqualified workers building my house and pulte construction personnel did not hold them to a high standard.

Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - Have been waiting for purchased dishwasher and front door knob

  • Robert S.
  • Verified HomeBuyer
  • February 17, 2022
  • Bloomingdale, IL

Have been waiting for purchased dishwasher and front door knob for three months with no proactive updates from the construction manager or Customer care manager. I keep having to email for updates, team is not proactive and barely responsive.

Pulte Homes responded:
We apologize if you've been having a hard time getting in touch with our warranty folks, but we can help with that! Please send an email to customersupport@pultegroup.com with your address and contact info so we can assist

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very disappointed and terrible experience after closing

  • Amit B.
  • Verified HomeBuyer
  • May 12, 2021
  • Vernon Hills, IL

Don’t fall prey their pre closing experience. They literally don’t care once closing is over. We closed the house without the driveway and landscaping and it’s been more 2 months and we still don’t have driveway and landscaping . I have sent multiple emails to PM but all I heard is an excuse that it’s delay due to weather conditions. They did driveway and landscaping for all the new house closed after us and pouring basement concrete for the new construction which is far from closing . The weather rule don’t apply to them. It’s unfair and disparate treatment . I never expected big builder ...

Pulte Homes responded:
We are disappointed that our team has not been helpful post closing on your new home. We would like to help address these concerns. In order for us to do so, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor workmanship!

  • Raffaela P.
  • Verified HomeBuyer
  • May 12, 2021
  • Vernon Hills, IL

I've been in my new home for six weeks. I've have had a lot of issues with my home, air conditioning does not work, no driveway yet, issues with the sliding screen door, pounding noice when heat is on and a lot of other issues. If I had do do it over again I would not buy a pulte home!!!!

Pulte Homes responded:
We are so disappointed to hear that you are having issues with your new home, especially since this should be such an exciting time. We would like to learn more about your concerns so we can address them accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor Customer experience

  • Anonymous
  • Verified HomeBuyer
  • January 21, 2020
  • Naperville, IL

Very poor customer experience before construction and Poor service after construction.. One time.. the Sales consultant told me to get out of the Sales office without any reason when I was asking some clarification, Change on the plan, and Requesting some documents for lot premium..(How it would be decided and any rule or process followed to come up with the premium amount.) About the HOA... They have specified the 2 digit number all time till before Closing.. and they strike out the HOA amount and changed to 3 digit number just before signing that HOA page time of closing. During walk ...

Pulte Homes responded:
We are very sorry to hear that you had a negative experience with the sales team and were given conflicting information throughout your home building journey. If there are any concerns we can help address or if you would like to provide any additional feedback, please don't hesitate to email socialcare@pultegroup.com. ^Abby

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1