Pulte Homes Reviews in Chicago, IL

From the sale through the material selection process and through construction, everyone we dealt with at Pulte was professional, knowledgeable, responsive and a pleasure to deal with. No construction process is perfect, but the minor items (not issues) that came up were handled quickly and professionally. I am in the construction business and I am thoroughly impressed with the Pulte Team and the quality of our new home

We worked with Sales, Design Studio, Mortgage Title, and Construction. All departments worked well together and frequently followed up to see how everything was going.

Beautifully build homes using high quality material

Be wary of what is or is not included in upgraded features. For example, we paid a ton of money for a walk-in shower with a spa package but we can now not fully use the jets without soaking the drywall outside of the shower because the upgrade didn't come with a shower door. The frustrating part is that the standard shower comes with a door so why wouldn't the upgraded one. No one will answer me.

From the Sales Manager at our development to the Field Manager to the trades used to build our home, we had a very good experience. Any questions were answered promptly. You could sense that the Pulte team wanted to give you a quality home and for you, the consumer, to be happy and satisfied.

This is the only new home I ever purchased so its hard to compare them to other builders. However I felt at ease with them and believe house is well built.

Everything got done in the time frame promised.

Try to inspect everything

They stayed on schedule which helped facilitate the move

We could not be happier with our overall result. We are thrilled everyday to be here. Our experience with the sales team, management and construction manager was great. Our almost 5 star rating was do to a very bumpy ride with the mortgage team. We did not receive our mortgage approval until the night before our actual closing, which was 8 months after our purchase contract signing.

Over all great experience other than few mis communication regarding contract and what was included in contract, like simple things, only one garage door opener instead of two. Building a half million house and then leaving one garage as manual without telling or informing or giving it as an option. Over all still I would say 5/5 in almost every department. More so due to interaction with Nick, he has been great help. He is straightforward and very helpful at same time. Its because of him that over all experience for me has been the best.

Great quality home that is of a reasonable price and is beautiful! Up until now, any issues are timely addressed by warranty as well.

I purchased a Home from Pulte at the Cuneo Mansion in December 2019. The whole process took 7 months ,pandemic period included. There were issues from the beginning, the sales department team lacked the skills, they changed the sales contact person right after we signed, the blame passing started after that stage ,sales manager would get in touch only when I was ready to contact headquarters which I felt it was very unprofessional , he’s there to help I had a minor issue caused by the previous sales person that I needed addressed, acting like an unreachable CEO didn’t help the image of Pulte (I hear this from other residents as well, so it’s a regular business practice of his apparently) .The design department shows no interest in helping you choose anything or in selling you quality materials without triple the price , i can honestly say it wasn’t an amazing home buying experience , absolutely not , not for the price, but they build decent homes,the home plans are very modern and beautiful, the location is amazing , close to everything you could possibly need , they use lower price and quality materials , but you can tell that right away. Location beats any disadvantages, price-wise be ready to pay more for what is worth , quality speaking. The workmanship is good, they are not very responsive to issues once you do the closing survey I heard from the community . Construction engineer, Ryan was cooperant and professional , he saved the company image for us. So far after one month living in the new home I am pretty satisfied with the house. Minor issues that I hope they will address, nothing major so far! I recommend this subdivision for any age group, there’s a great mix of all ages , very beautiful surroundings. Advice for Pulte , you can improve the sales experience definitely starting from management , im absolutely sure they could use more training! ... More

Home buying process was smooth. Pulte met all deadlines despite Covid-19 restrictions.

Excellent and well informed sales staff. Excellent construction manager who was most cooperative with every request

We love the house and the craftsmanship is incredible. The post sale responsiveness to a service tickets has been terrible and borderline unacceptable. Apparently caring about a customer after money is in the bank ends.

Once you move in stay in home you will notice lot of things like finishing doors touch up holes on hardwood floor and walls nails... you will notice so many issue... when you invested half million with smart home option, pulte did not provided me second garage opener and never communicated. Pulte just change their polices but never communicate with home owners.

From start to finish, our experience building with Pulte Homes has exceeded our expectations. Karen, our sales consultant, is a dream to work with! Sweet, attentive and so responsive. We stalked our home regularly, and really got to know the crew. They worked so hard, and took great pride in building our home. Our site managers, Brandon & Anthony, kept us looped in - and excited - each step of the way. We love the flow of our Riverton model, especially the ability to convert the large dining room to a roomy 1st Floor bedroom in the future - without losing garage space or the office! We love that the Owner’s Suite is tucked away from the loft & other bedrooms. My advice to those who haven’t built new construction before: ask for a complete list of options & upgrades before you lock in your structural choices! There are items you might not have considered: insulated garage & garage doors, upgraded garage door styles, oversized/taller exterior entry door. Many are structural and need to be selected early on, before flooring & counter tops. Visit models!!! Get ideas of cabinet colors & styles, and different floor plans. Thank you, Pulte, for building a home we can’t wait to grow old in! ... More

Best Builder. Start to finish the construction our townhomes. Excellent job

In comparison to a custom home builder the quality of our Pulte home is poor. Walls aren't straight, tile is crooked, windows aren't level, and paint work is lousy. Perhaps all production builders have the same bad quality, but for this pricetag you should be able to expect better workmanship! I won't buy another Pulte house!

Everything up front has bee great After closing response is slow! Don’t blame it on virus!

Builder charges >2500.00 USD to pain your home 1 wall color and 1 white ceiling paint. They use Sherwin Williams CHB paint on the walls including bathrooms. This paint does not wear well and is NOT recommended by Sherwin Williams as a durable wall paint. CHB was also used on the bathroom walls with no anti-microbial protection. If it gets wet it stains. Garage is not finished and assumed the buyer will spend another ~2K out of pocket to finish drywall and paint. A deadbolt lock is not included for the front door. Hardwood floor and stair railings are considerably marked up Carpets is low quality and has 5 year warranty Having insulation in a garage is an upgrade / additional charge. ~950.00 USD The stair rails are glued in place If you want lights above the shower and in some closets ... it is an upgrade. The design center is a gimmick to make up margin on home -- products are marked up >62% - 81% The builder doesn't leave the homeowner any additional tile/flooring/paint or touch up paint for cabinets. It is up to the homeowner to research contact each company to order. The standard sidewalk is 3' width The cement stoop off the basement is 3x3 Downspouts are not buried Serial numbers are not left for the homeowner to register their appliances ... More

Recommended builder

Pulte Homes leverages their strong experience to deliver high quality homes on an expedited schedule. Construction Managers maintain a high customer focus, ensuring all customer questions and issues are resolved promptly. Highly recommend!

ceiling needs repairs bad and they have still not corrected it. Been 3 months now.