Pulte Homes Reviews in Chicago, IL

I had an awesome experience with everyone that assisted with my new hone

Easy to work with…very helpful

We have been living in our new home for almost 2 months now and absolutely love it. The whole process start to finish was very smooth. The model we chose is very modern, and great for families. The walk in pantry and oversized mudroom is great to have with small children. We also love the planning center incorporated into the layout. It makes a great office while our flex room is being used as a playroom. It will make a great homework station when the kids are older and the flex room becomes an office. Only thing I wish was different is we had more time to think about structural options. We got the list of options at the meeting to sign our contract, So we had about an hour to go through the list and decide what we wanted. We wanted to add in vaulted ceilings 2 days later and were told it was too late, Which is okay. I just wish we had a few days to really think about it. Over all we are incredibly happy with out pulte experience. Our sales consultant was awesome. She was very knowledgeable and very nice. The building crew was also great. They were very responsive and answered any questions we had. Even after closing they are still very responsive with anything we need! We are very happy with our decision to build with Pulte ... More

A very professional organization, that is very responsive to a buyer's request.

They did things right based on vast experience in building communties.

Don't be afraid to pick out your own items in the house, even if they don't offer it.

Every step of the way we were surprised on how well thought out the buying, building and closing process was. The quality of the house is amazing and the warranties given were impressing. This was our first house bought and build and it will probably be the last, because the house turned out incredible.

Don’t fall prey their pre closing experience. They literally don’t care once closing is over. We closed the house without the driveway and landscaping and it’s been more 2 months and we still don’t have driveway and landscaping . I have sent multiple emails to PM but all I heard is an excuse that it’s delay due to weather conditions. They did driveway and landscaping for all the new house closed after us and pouring basement concrete for the new construction which is far from closing . The weather rule don’t apply to them. It’s unfair and disparate treatment . I never expected big builder like Pulte will do this. Please make sure you follow through your promise and deliver what you committed . Otherwise , people will lose trust on big builder like Pulte. ... More

I've been in my new home for six weeks. I've have had a lot of issues with my home, air conditioning does not work, no driveway yet, issues with the sliding screen door, pounding noice when heat is on and a lot of other issues. If I had do do it over again I would not buy a pulte home!!!!

The house is basically a kit so, the fundamentals are good. But the finishing is poor. Exterior and interior painting is poor. Interior trim is poor. Front door does not fit. Basement window well is littered with construction materials. They cut corners everywhere they can. We have built 3 homes and this is the most expensive and the poorest quality. I have requested things to be fixed and so far nothing.

This is the third new construction home that we've built but the first with Pulte. It was, by far, the best experience we've had from sales to post-closing. Every step o the way, the team communicated with us and quickly responded to any questions. We learned things at our walk-through that we never knew about construction and wished we'd had the Pulte homeowner book with our first house. Since humans build houses, they are not perfect. However, the process for getting items addressed is easy, and the work is completed quickly.

With Pulte you get a mixed bag. Overall the people we’ve worked with directly were conscientious and well intentioned and responsive to our questions and requests. The finish workmanship detail has been very poor, especially with regard to painting (front door entry, spiral staircase, front exterior) and front brick work. Very sloppy on detail. I’m thinking, “I just paid what I paid and this is what I got?”. Uggghhh! I heard about Pulte Build Quality, but I guess it didn’t include these things. It’s not like anyone from Pulte has come to me and said, “we agree this is sloppy and we can do better. we’re going to make this right”. Maybe someone will read this that cares and has the time to follow up. ... More

Everyone was very responsive and the quality was great as well. The only issue is the house was not designed with the owner in mind. There are a lot of inconveniently located items that Pulte was unwilling to change prior to construction. These items severely limit space.

I was not happy with the experience. I feel that they do not go above and beyond and once you sign they don't even call you back. They don't finish the end product.

Gina was great with sales and communication. Anthony and Nick have been helpful and responsive during and after building. Celeste made making design choices easy in the design center. While most of the work was high quality, the quality and neatness of a couple of the sub-contractors was not up to Pulte and our standards.

Great experience would encourage anyone who is looking for a builder to give Pulte a call

We really like the design of the house. There is a lot of storage space. You do, however, pay extra for every little things. The things that come standard are so basic that everyone - from the sales person to the consultant at the design meeting highly encourages you to upgrade, which then, of course, drives up the cost for the house. Most frustrating has been our closing experience. We had a pre-closing walk-through date set. At 5 PM the night before, we got a call that the walk-through and our move-in date (scheduled for that weekend) had to be moved back. I understand issues around supply, but those should have been known earlier on. We already had everything set up to make the move happen - and trying to manage a move during COVID with a 1-year old baby is challenging enough without the company changing dates on you last minute! Many of the issues from our pre-closing walk-through had not been addressed. We have since added additional items to the list that we noticed (e.g., we paid extra for a mirror in our master bathroom since don't come standard - the mirror they installed was chipped. We didn't notice it during the walk-through as a lot of furniture had paint splatters on it - so I assumed it was the same with the mirror. But when I looked at it, it was chipped). Now, two months later, nothing has been taken care of. Last Friday, we were told that contractors would stop by to address all items on the list. The e-mail confirmation, however, only listed two of about 10 items. We called and were told all items would be addressed. I then rearranged my work schedule to make sure I was available during the time the contractors would come by. And nobody came. We called to let them know and now, almost a week later, nothing has been done yet. I have responded to several surveys sharing the challenges we've had with getting our closing items completed - we then get a phone call from someone higher up in the company promising that things will be taken care of. That sometimes results in an e-mail or phone call promising that work will get done - but then there is no follow-through. I would not buy from Pulte ever again. ... More

The construction manager was very responsive to any questions/concerns and very thorough in his final walkthrough.

Great overall experience. Construction team and Sales Agent were wonderful. Best, Zeeshaan

From the sale through the material selection process and through construction, everyone we dealt with at Pulte was professional, knowledgeable, responsive and a pleasure to deal with. No construction process is perfect, but the minor items (not issues) that came up were handled quickly and professionally. I am in the construction business and I am thoroughly impressed with the Pulte Team and the quality of our new home

We worked with Sales, Design Studio, Mortgage Title, and Construction. All departments worked well together and frequently followed up to see how everything was going.

Beautifully build homes using high quality material

Be wary of what is or is not included in upgraded features. For example, we paid a ton of money for a walk-in shower with a spa package but we can now not fully use the jets without soaking the drywall outside of the shower because the upgrade didn't come with a shower door. The frustrating part is that the standard shower comes with a door so why wouldn't the upgraded one. No one will answer me.

From the Sales Manager at our development to the Field Manager to the trades used to build our home, we had a very good experience. Any questions were answered promptly. You could sense that the Pulte team wanted to give you a quality home and for you, the consumer, to be happy and satisfied.

This is the only new home I ever purchased so its hard to compare them to other builders. However I felt at ease with them and believe house is well built.