Skip main navigation
Pulte Homes

Pulte Homes Reviews in Chicago, IL

What Chicago Homeowners Have to Say About Pulte Homes.

Read all 578 verified reviews from homeowners that built a new home with Pulte Homes in the Chicago area. Chicago homeowners have rated Pulte Homes an average 3.7 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 3.7 out of 5 stars in Chicago Area

578 Reviews in Chicago Area

Star Rating Breakdown

5 ★ 227

4 ★ 122

3 ★ 107

2 ★ 67

1 ★ 55

Ratings by Category

Overall 3.7

Quality 3.6

Trustworthiness 3.7

Responsiveness 3.6

Pulte Homes in Chicago Area

View Homes

Customer Reviews

Achraf

  • Achraf H.
  • Verified HomeBuyer
  • September 12, 2025
  • Naperville, IL

It was great experience, ThankYou

Pulte Homes responded:
Thank you for sharing your feedback. We are delighted to hear that you had a great experience with our team! Enjoy your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Good intro meeting, good design center meeting, good process

  • James J.
  • Verified HomeBuyer
  • September 10, 2025
  • Carol Stream, IL

Our house was constructed with the finest workmanship.

Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re so glad to hear that your experience with the intro meeting, design center, and overall process was smooth, and that you’re pleased with the quality of workmanship in your new home! Congratulations on your new home, enjoy! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Elgin, IL

  • Carlos G.
  • Verified HomeBuyer
  • August 13, 2025
  • Elgin, IL

The sales team Vickey was great, she helped us from the first time we walked in and she answered all the questions and concerns we had, 5 starts for her. Construction manager Carson was great as well. He knew his stuff and very detailed explaining all the house features. 5 starts for him Lending department, pulte mortgage was the worse. They kept asking for documents that I already sent, weeks went by without any response, it was 7 days before my closing and they yet had us qualify for the loan. It put us on a bad spot specially since we were moving from another state. I cost us thousands ...

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re glad to hear that Vickey and Carson provided such great service and helped make your home-buying experience a positive one! That said, we’re truly sorry for the frustration and costs you experienced during the lending process with Pulte Mortgage. We have shared your comments with our leadership team, so they are aware of your experience. Thank you again. ^KH

Total Score 3

Quality 5

Trustworthiness 3

Responsiveness 1

Know what you are getting

  • Michael L.
  • Verified HomeBuyer
  • August 06, 2025
  • Lake Villa, IL

Be sure that you know what you’re going to get for your final product. Our home was to include a two car garage. Due to poor grading of the lot, extra stairs were needed to get into the house through the garage. And therefore two cars do not fit in our garage. And Pulte is not willing to compensate us for the loss of value for our home.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We are truly sorry to learn about your experience, especially your garage. We'd appreciate the opportunity to learn more about the situation, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 5

Trustworthiness 2

Responsiveness 2

Very Poor experience

  • Raj S.
  • Verified HomeBuyer
  • July 28, 2025
  • Mundelein, IL

I reached out multiple times regarding various issues, but received no response or timely resolution. Additionally, the pricing is significantly higher compared to other builders in the Mundelein area. Unfortunately, despite the premium cost, the quality of work—especially in areas like flooring and plumbing—has been disappointing.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the lack of response and the concerns you've experienced with quality and value. That said, we'd like to make leadership aware of your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Pulte review experience was just ok. The construction manager was the only positive person I dealt with and he deserves a raise.

  • Anonymous
  • Verified HomeBuyer
  • July 24, 2025
  • Plainfield, IL

The construction manager was amazing. Can’t say that about the rest of my experience buying from Pulte.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear that you had a great experience with your construction manager. Yet, we're sorry to learn that the rest of your experience did not meet your expectations. If there's anything we can do to help your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 4

Bad customer support

  • Marlon B.
  • Verified HomeBuyer
  • July 24, 2025
  • Aurora, IL

After sale support is so bad. Materials are low quality

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience with post-sale support and material quality has been disappointing. We would like the opportunity to learn more about your concerns and help resolve them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 1

Trustworthiness 2

Responsiveness 1

Great sales, Bad design team. Ok construction

  • John G.
  • Verified HomeBuyer
  • July 24, 2025
  • Lemont, IL

The sales department was fabulous. Especially Jenny. The design team needs a complete overhaul. Not enough time to select what you want. They were not knowledgeable and they were extremely misleading. We did not get things they said we would like Slow close drawers in the cabinets. We paid for them but never got them. And the construction team said that wasn’t an option. It was too late to change anything. Sean’s on the woodwork in the cabinets are very visible, used bad paint all throughout the house. We have been in the house 5 weeks and our front door has had to be “repaired” twice already ...

Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re glad to hear that Jenny and the sales team provided outstanding support, but we’re truly sorry the design and construction phases didn’t meet expectations. The issues you've described, from missing features to repeated repairs so soon after move-in, are unacceptable and we'd like to make leadership aware of this. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 4

Ok quality for a production home

  • John P.
  • Verified HomeBuyer
  • July 23, 2025
  • Algonquin, IL

Sales representative was very good. Design center not the best experience, very expensive for not the best quality. Would definitely recommend getting a pre-drywall inspection and a pre-closing inspection. We closed before our driveway and the yard was in, would not recommend that. Once they have your money, they’re not in a big hurry to get things done.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're glad to hear you had a positive experience with your sales representative, but we're sorry to learn the design center and post-closing process didn’t meet expectations. Your insights about inspections and timing are valuable, and we appreciate you sharing them. If there's anything we can do to help your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 3

BAD experience

  • Naga I.
  • Verified HomeBuyer
  • July 17, 2025
  • Bolingbrook, IL

Everything with Sales was good. The construction phase is one where all SawGrass members (my neighbours) had issues with a Construction Manager (Dominick) who talks to customers like piece of trash. I wish i could gives Sales team (Lori) 100/10 and then the next part of construction and post closing experience is 2/10. Definitely do not recommend Pulte at SawGrass till the construction managers learn how to behave with customers. You can buy a bigger house and good construction managers at MI homes

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear that your experience with Lori and the sales team was excellent. That said, we're truly sorry to hear about the negative interactions during the construction phase. Your concerns about communication and professionalism are serious and will be shared with our leadership team. Thank you again. ^KH

Total Score 2

Quality 2

Trustworthiness 2

Responsiveness 1

Worst customer experience

  • Anonymous
  • Verified HomeBuyer
  • July 16, 2025
  • Bolingbrook, IL

Don’t buy. The construction and sales team are not sharing correct information and the warranty says 11 months but they deny to fix it.

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're truly sorry to hear about your experience with our teams. We'd appreciate the opportunity to learn more, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Overall experience was good.

  • Anonymous
  • Verified HomeBuyer
  • July 16, 2025
  • Batavia, IL

Time frame quoted was accurate. Response to issues is good.

Pulte Homes responded:
Thank you for providing feedback. We're glad to hear you had a positive experience and that the time frame quoted was accurate. It’s also great to know our team was responsive in addressing any concerns. Enjoy your new home! ^KH

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 5

Lower than expectations

  • Nilay N.
  • Verified HomeBuyer
  • July 16, 2025
  • Plainfield, IL

Material quality is poor and very lower end finishing by workers. You fill less than a month all bad quality Pulte have used. I will not recommend anyone to spend their savings to buy pultehomes.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're truly sorry to hear that the material quality and workmanship have not met your expectations, this is not the experience we aim to provide. We'd like the opportunity to discuss your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 1

Trustworthiness 1

Responsiveness 1

STAY AWAY

  • Juan M.
  • Verified HomeBuyer
  • July 15, 2025
  • Lake Zurich, IL

I would never do this again

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. If there's anything we can do to help, please don't hesitate to let us know. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Bad experience with pulte mortgage and final walk through before closing

  • Akshaya R.
  • Verified HomeBuyer
  • July 15, 2025
  • Bolingbrook, IL

The guy Jinathan Roman who was giving a final walk thru was extremely annoying. He was constantly talking and not allowing us to really inspect the home during the walk through. He must be doing it knowingly so that issues get overlooked. The loan process thru pulte mortgage was painful, very poor communication.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your final walkthrough and loan experience did not meet expectations. Your feedback about the walkthrough process and communication with Pulte Mortgage is very concerning, and we appreciate you bringing it to our attention. We’ll be sharing your comments with the appropriate teams to ensure improvements are made moving forward. Thank you again. ^KH

Total Score 2

Quality 4

Trustworthiness 3

Responsiveness 5

Post closing support non-existent

  • Robert K.
  • Verified HomeBuyer
  • July 15, 2025
  • Lake Villa, IL

We closed in early April and were told we had no driveway or landscaping due to weather. Later we found out the Pulte was having contracting issues and it took 3 months to complete the work. Response to calls, texts, and emails was very poor. A week ago our neighbor's house burnt down and our house received significant damage. No one from Pulte had contacted us to see if we were OK. We love the community and have become increasingly aware that our opinion of Pulte is a common theme. Almost everyone we have met has shared similar sentiments. The good news is that it has create an odd common ...

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are truly sorry to hear about your experience, especially the lack of communication and support. The delay in your driveway and landscaping, compounded by poor follow-up, is unacceptable and we sincerely regret the frustration it caused. Your feedback highlights important areas where we must do better. Thank you again. ^KH

Total Score 2

Quality 3

Trustworthiness 1

Responsiveness 1

Quality home right we’re we needed one

  • Mark C.
  • Verified HomeBuyer
  • June 24, 2025
  • Libertyville, IL

We had a time crunch to make selections for the construction crews. The staff were helpful in making sure we could get in, which was a trick from 1,000 miles away. They kept us informed as the build progressed and had a video walkthrough since we were so far away. A couple electrical items were cleared up quickly after closing and we are happy with our selections.

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We’re delighted to hear that our team was able to support you throughout the process. It’s great to know that the video walk-through and ongoing communication helped make things smoother for you, and that any post-closing concerns were addressed quickly! Thank you again. ^KH

Total Score 5

Quality 3

Trustworthiness 5

Responsiveness 5

Disappointing Experience from Start to Finish

  • Sarah K.
  • Verified HomeBuyer
  • June 08, 2025
  • Naperville, IL

My overall experience purchasing a home with Pulte was deeply disappointing. While they are incredibly efficient when it comes to collecting escrow payments, that urgency doesn’t extend to providing timely or transparent updates. We received our official closing date with less than two weeks’ notice—seemingly driven by their internal push to meet end-of-month sales numbers rather than any consideration for the buyer’s planning needs. The sales process was equally frustrating. The sales team uses scripted enthusiasm to create a sense of urgency and exclusivity, suggesting that you’re ...

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience, from the sales process through post-closing support, has been so disappointing. What you’ve described falls short of the transparent communication, professionalism, and build quality we strive to provide, and we understand how frustrating it this must be. We want to ensure leadership is aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Floor Issues

  • Anonymous
  • Verified HomeBuyer
  • June 06, 2025
  • Plainfield, IL

What Pulte shows in their design center and what they deliver was completely different especially for flooring. The floor tile selected at design center was smooth and what they delivered has rough grooves on every tile and they even don't want to correct the isssue. Its forBronk farm lot263 even the A/C unit makes lot of noise and they aren't accepting its an issue to correct it

Pulte Homes responded:
Thank you for bringing this to our attention. We’re very sorry to hear about the discrepancy between the flooring you selected at the Design Center and what was installed, as well as the concerns with your A/C unit. We would like to escalate your concerns to leadership and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 2

Quality 1

Trustworthiness 2

Responsiveness 2

Unhappy

  • Amarsanaa S.
  • Verified HomeBuyer
  • June 05, 2025
  • Lake Zurich, IL

I’m an unhappy with my house

Pulte Homes responded:
Thank you for taking the time to share feedback with us. We are terribly sorry to hear that you are unhappy with your new home. We would like to learn more about your experience so that we can help in anyway, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 2

Trustworthiness 1

Responsiveness 1

We’re settled in our lovely Pulte home!

  • Roberta P.
  • Verified HomeBuyer
  • June 03, 2025
  • Lemont, IL

All of the Pulte representatives we’ve encountered, from Peter to David to Bryan to Mike, have been courteous, informative and responsive. Our list of issues at closing were a handful and all minor. Things were realized after closing, also minor, were handled in a timely manor. We are extremely satisfied.

Pulte Homes responded:
Thank you for your kind words! We’re thrilled to hear that Peter, David, Bryan, and Mike provided such a positive and responsive experience throughout your journey. It’s great to know that any issues, both before and after closing, were resolved quickly and to your satisfaction! We truly appreciate your feedback and are so glad you're enjoying your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Quality and workmanship not great

  • Anonymous
  • Verified HomeBuyer
  • June 03, 2025
  • Bolingbrook, IL

Response to issues is not quick and material is not a good quality. Seeing quite few issues at home

Pulte Homes responded:
Thank you for taking the time to provide your feedback. We're sorry to hear that you're disappointed with the quality of your home and the delays in resolving your concerns. We would like to make leadership aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 3

Trustworthiness 3

Responsiveness 2

Worst quality of workmanship and materials

  • Anonymous
  • Verified HomeBuyer
  • June 03, 2025
  • Mundelein, IL

Less than two months since we moved in, there are numerous issues that need to be addressed. The workmanship and materials used are of poor quality. Additionally, the communication regarding the completion of exterior items is extremely poor. We had to follow up multiple times to obtain a timeline for their completion. Overall we are not happy with the purchase and value for the price paid.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are truly sorry to hear about the challenges you've encountered since moving into your new home. We take concerns about quality and communication seriously, and we’d like the opportunity to address the outstanding issues you've mentioned. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 3

Excellent builder's service.

  • Karen E.
  • Verified HomeBuyer
  • May 09, 2025
  • Lemont, IL

Peter was very helpful during the process. It was really comforting to receive photos of the house during construction, since we were out of town buyers. Bryan was really great during the building process, understanding our concerns and alleviating them. He was very understanding of our situation and really reduced our anxiety with being so caring.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are thrilled to hear that Peter and Bryan made your experience a positive one, especially as out of town buyers! It's great to know that their construction updates provided peace of mind and that your concerns were addressed with care. We appreciate your kind words and hope you enjoy your new home! Thank you again. ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Overall not the experience we were hoping for with Pulte

  • Lynn T.
  • Verified HomeBuyer
  • May 09, 2025
  • Elgin, IL

Very disappointing experience from start to finish for this process. We were made to feel as if we did not belong in this neighborhood from the first day we came in to view the model home. The person walking us through picking out electrical gave us bad advice which will cost us more headaches and money in the long run (an electrician or contractor should be walking people through these decisions, not someone from sales). Then we got a new sales person halfway through who never checked on us and was hard to get ahold of. Post closing we have had issues in our home that have not been addressed ...

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're truly sorry to hear that your experience did not meet your expectations, this is certainly not the experience we aim to provide. We sincerely regret that you felt unwelcome during your process, and we take your feedback seriously. We want to ensure that leadership is aware of your experience and address any of your remaining issues. Please email us at customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...

Total Score 3

Quality 2

Trustworthiness 2

Responsiveness 1