While our home-buying process with this builder started off smoothly, the overall experience has been disappointing. The quality of several finishes does not meet expectations — the interior paint is of noticeably low quality, showing marks and wear quickly, and the doorknobs and hardware feel cheap and poorly installed. These details detract from the overall appearance and craftsmanship of the home. Equally concerning has been the lack of assistance after closing. Getting questions answered or help with issues has been extremely difficult. Communication is slow, follow-up is inconsistent, ...

Pulte Homes responded:
Thank you for sharing your experience. We’re very sorry to hear that your experience has been disappointing and that both the quality of finishes and post-closing support have not met your expectations. This is not the level of craftsmanship or service we aim to provide. We’d appreciate the opportunity to review your concerns and work toward a resolution, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 2

Quality 3

Trustworthiness 3

Responsiveness 2

Pulte professionals at Villas of Fair Oaks

James L.
Verified HomeBuyer
November 06, 2025
Carol Stream, IL

There are two very important Pulte professionals at Villas of Fair Oaks. You first meet Diane who works hard to help you make your purchase. She listens intently to your budget concerns and works with you to select the available amenities. Jesse is the project professional who keeps things on track. He works with you to keep you updated through the entire building process. He has his own set of standards for the house he will deliver. He wants everything to be “his way” which lets you know that you will be getting a house that exceeds your expectations. He is always available to give advice ...

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We’re thrilled to hear that Diane and Jesse made your experience so positive and personalized! It’s great to know their care, communication, and high standards helped make your new home exceed expectations. Congratulations on your new home, welcome to the community! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Tina

Tarlika P.
Verified HomeBuyer
November 05, 2025
Batavia, IL

Overall Excellent Experience , trustworthy and professional

Pulte Homes responded:
Thank you for providing feedback for us. We're glad to hear that overall, you had an excellent experience while working with our teams! Congratulations on your new home, enjoy! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Quality Design & Construction

Kirsten H.
Verified HomeBuyer
October 16, 2025
Lake Villa, IL

When we first walked into the model home at the Briargate sales center we were wowed by the tall ceilings, numerous large windows & open plan. We returned a number of times to check quality of materials and construction and were never disappointed. Once we “pulled the trigger” all the Pulte people we worked with were friendly, knowledgeable & competent. Overall, a very positive experience.

Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re thrilled to hear that the Briargate model home impressed you and that our team made your homebuying journey positive and enjoyable! It’s wonderful to know you felt supported every step of the way. We truly appreciate your feedback and wish you many happy moments in your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Bad !

Adeel K.
Verified HomeBuyer
October 16, 2025
Mundelein, IL

Bad ! Will not buy again with Pulte.

Pulte Homes responded:
Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations. We'd appreciate the opportunity to learn more about your experience, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

overall good experience but should/can do better on quality

Anonymous
Verified HomeBuyer
October 10, 2025
Bolingbrook, IL

overall process is streamlined right from initial discussions to handover of house was streamlined and every resource have worked have been pretty responsive to any queries and issues - so thats great. on the downside - i would really want them to make an effort to up their build quality for sure.

Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re delighted to hear that your experience from initial discussions through handover was smooth and that our team was responsive to your questions and concerns! We appreciate your feedback regarding our build quality and will share your comments with the appropriate team. Congratulations on your new home, enjoy! ^KH

Total Score 4

Quality 3

Trustworthiness 3

Responsiveness 5

Will

William W.
Verified HomeBuyer
October 09, 2025
Lake Villa, IL

Working with Pulte was seamless. Amy and Auggie were available to answer any questions and provided weekly updates. We lived out of state and were felt comfortable with the process.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're thrilled to hear that Amy and Auggie helped make your experience seamless, especially being out of the state! It's wonderful to know that they were responsive to your questions and provided updates throughout your process! Congratulations on your new home, enjoy! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Rushed Construction, No Accountability, and Hidden Mold

Sadaf F.
Verified HomeBuyer
September 17, 2025
Lisle, IL

The entire experience has been nothing short of horrible. From the very beginning, I was overpromised and underdelivered. Prior to closing, I identified a list of issues that I was assured would be taken care of either before or shortly after closing. Instead, I had to constantly follow up just to get basic items addressed. The workmanship was extremely poor—baseboards were coming off, carpet threads were loose, and the paint job was blotchy and careless. I opened a ticket for the HVAC system because the AC unit was noisy and had condensation on it, only to be told the noise was “within ...

Pulte Homes responded:
Thank you for taking the time to share your feedback. We are truly sorry to hear about the challenges you’ve experienced with your new home. What you’ve described does not reflect the standards we strive to uphold, and we understand how frustrating and disappointing this has been, especially for your first home purchase. We would like the opportunity to review your concerns further and work toward a resolution, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Peter

Edward H.
Verified HomeBuyer
September 16, 2025
Lemont, IL

Beware of sales they get involved with closing in a bad way

Pulte Homes responded:
Thank you for providing feedback for us. We are sorry to learn about your experience with your closing process and would like to learn more about it. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Achraf

Achraf H.
Verified HomeBuyer
September 12, 2025
Naperville, IL

It was great experience, ThankYou

Pulte Homes responded:
Thank you for sharing your feedback. We are delighted to hear that you had a great experience with our team! Enjoy your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Good intro meeting, good design center meeting, good process

James J.
Verified HomeBuyer
September 10, 2025
Carol Stream, IL

Our house was constructed with the finest workmanship.

Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re so glad to hear that your experience with the intro meeting, design center, and overall process was smooth, and that you’re pleased with the quality of workmanship in your new home! Congratulations on your new home, enjoy! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Elgin, IL

Carlos G.
Verified HomeBuyer
August 13, 2025
Elgin, IL

The sales team Vickey was great, she helped us from the first time we walked in and she answered all the questions and concerns we had, 5 starts for her. Construction manager Carson was great as well. He knew his stuff and very detailed explaining all the house features. 5 starts for him Lending department, pulte mortgage was the worse. They kept asking for documents that I already sent, weeks went by without any response, it was 7 days before my closing and they yet had us qualify for the loan. It put us on a bad spot specially since we were moving from another state. I cost us thousands ...

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re glad to hear that Vickey and Carson provided such great service and helped make your home-buying experience a positive one! That said, we’re truly sorry for the frustration and costs you experienced during the lending process with Pulte Mortgage. We have shared your comments with our leadership team, so they are aware of your experience. Thank you again. ^KH

Total Score 3

Quality 5

Trustworthiness 3

Responsiveness 1

Know what you are getting

Michael L.
Verified HomeBuyer
August 06, 2025
Lake Villa, IL

Be sure that you know what you’re going to get for your final product. Our home was to include a two car garage. Due to poor grading of the lot, extra stairs were needed to get into the house through the garage. And therefore two cars do not fit in our garage. And Pulte is not willing to compensate us for the loss of value for our home.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We are truly sorry to learn about your experience, especially your garage. We'd appreciate the opportunity to learn more about the situation, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 5

Trustworthiness 2

Responsiveness 2

Very Poor experience

Raj S.
Verified HomeBuyer
July 28, 2025
Mundelein, IL

I reached out multiple times regarding various issues, but received no response or timely resolution. Additionally, the pricing is significantly higher compared to other builders in the Mundelein area. Unfortunately, despite the premium cost, the quality of work—especially in areas like flooring and plumbing—has been disappointing.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the lack of response and the concerns you've experienced with quality and value. That said, we'd like to make leadership aware of your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Pulte review experience was just ok. The construction manager was the only positive person I dealt with and he deserves a raise.

Anonymous
Verified HomeBuyer
July 24, 2025
Plainfield, IL

The construction manager was amazing. Can’t say that about the rest of my experience buying from Pulte.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear that you had a great experience with your construction manager. Yet, we're sorry to learn that the rest of your experience did not meet your expectations. If there's anything we can do to help your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 4

Bad customer support

Marlon B.
Verified HomeBuyer
July 24, 2025
Aurora, IL

After sale support is so bad. Materials are low quality

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience with post-sale support and material quality has been disappointing. We would like the opportunity to learn more about your concerns and help resolve them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 1

Trustworthiness 2

Responsiveness 1

Great sales, Bad design team. Ok construction

John G.
Verified HomeBuyer
July 24, 2025
Lemont, IL

The sales department was fabulous. Especially Jenny. The design team needs a complete overhaul. Not enough time to select what you want. They were not knowledgeable and they were extremely misleading. We did not get things they said we would like Slow close drawers in the cabinets. We paid for them but never got them. And the construction team said that wasn’t an option. It was too late to change anything. Sean’s on the woodwork in the cabinets are very visible, used bad paint all throughout the house. We have been in the house 5 weeks and our front door has had to be “repaired” twice already ...

Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re glad to hear that Jenny and the sales team provided outstanding support, but we’re truly sorry the design and construction phases didn’t meet expectations. The issues you've described, from missing features to repeated repairs so soon after move-in, are unacceptable and we'd like to make leadership aware of this. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 4

Ok quality for a production home

John P.
Verified HomeBuyer
July 23, 2025
Algonquin, IL

Sales representative was very good. Design center not the best experience, very expensive for not the best quality. Would definitely recommend getting a pre-drywall inspection and a pre-closing inspection. We closed before our driveway and the yard was in, would not recommend that. Once they have your money, they’re not in a big hurry to get things done.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're glad to hear you had a positive experience with your sales representative, but we're sorry to learn the design center and post-closing process didn’t meet expectations. Your insights about inspections and timing are valuable, and we appreciate you sharing them. If there's anything we can do to help your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 3

BAD experience

Naga I.
Verified HomeBuyer
July 17, 2025
Bolingbrook, IL

Everything with Sales was good. The construction phase is one where all SawGrass members (my neighbours) had issues with a Construction Manager (Dominick) who talks to customers like piece of trash. I wish i could gives Sales team (Lori) 100/10 and then the next part of construction and post closing experience is 2/10. Definitely do not recommend Pulte at SawGrass till the construction managers learn how to behave with customers. You can buy a bigger house and good construction managers at MI homes

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear that your experience with Lori and the sales team was excellent. That said, we're truly sorry to hear about the negative interactions during the construction phase. Your concerns about communication and professionalism are serious and will be shared with our leadership team. Thank you again. ^KH

Total Score 2

Quality 2

Trustworthiness 2

Responsiveness 1

Worst customer experience

Anonymous
Verified HomeBuyer
July 16, 2025
Bolingbrook, IL

Don’t buy. The construction and sales team are not sharing correct information and the warranty says 11 months but they deny to fix it.

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're truly sorry to hear about your experience with our teams. We'd appreciate the opportunity to learn more, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Overall experience was good.

Anonymous
Verified HomeBuyer
July 16, 2025
Batavia, IL

Time frame quoted was accurate. Response to issues is good.

Pulte Homes responded:
Thank you for providing feedback. We're glad to hear you had a positive experience and that the time frame quoted was accurate. It’s also great to know our team was responsive in addressing any concerns. Enjoy your new home! ^KH

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 5

Lower than expectations

Nilay N.
Verified HomeBuyer
July 16, 2025
Plainfield, IL

Material quality is poor and very lower end finishing by workers. You fill less than a month all bad quality Pulte have used. I will not recommend anyone to spend their savings to buy pultehomes.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're truly sorry to hear that the material quality and workmanship have not met your expectations, this is not the experience we aim to provide. We'd like the opportunity to discuss your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 1

Trustworthiness 1

Responsiveness 1

STAY AWAY

Juan M.
Verified HomeBuyer
July 15, 2025
Lake Zurich, IL

I would never do this again

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. If there's anything we can do to help, please don't hesitate to let us know. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Bad experience with pulte mortgage and final walk through before closing

Akshaya R.
Verified HomeBuyer
July 15, 2025
Bolingbrook, IL

The guy Jinathan Roman who was giving a final walk thru was extremely annoying. He was constantly talking and not allowing us to really inspect the home during the walk through. He must be doing it knowingly so that issues get overlooked. The loan process thru pulte mortgage was painful, very poor communication.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your final walkthrough and loan experience did not meet expectations. Your feedback about the walkthrough process and communication with Pulte Mortgage is very concerning, and we appreciate you bringing it to our attention. We’ll be sharing your comments with the appropriate teams to ensure improvements are made moving forward. Thank you again. ^KH

Total Score 2

Quality 4

Trustworthiness 3

Responsiveness 5

Post closing support non-existent

Robert K.
Verified HomeBuyer
July 15, 2025
Lake Villa, IL

We closed in early April and were told we had no driveway or landscaping due to weather. Later we found out the Pulte was having contracting issues and it took 3 months to complete the work. Response to calls, texts, and emails was very poor. A week ago our neighbor's house burnt down and our house received significant damage. No one from Pulte had contacted us to see if we were OK. We love the community and have become increasingly aware that our opinion of Pulte is a common theme. Almost everyone we have met has shared similar sentiments. The good news is that it has create an odd common bond. ...

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are truly sorry to hear about your experience, especially the lack of communication and support. The delay in your driveway and landscaping, compounded by poor follow-up, is unacceptable and we sincerely regret the frustration it caused. Your feedback highlights important areas where we must do better. Thank you again. ^KH

Total Score 2

Quality 3

Trustworthiness 1

Responsiveness 1

Display

Pulte Homes Reviews in Chicago, IL

What Chicago Homeowners Have to Say About Pulte Homes.

Pulte Homes

Customer Reviews

Disappointing quality and lack of post-sale support

Pulte professionals at Villas of Fair Oaks

Tina

Quality Design & Construction

Bad !

overall good experience but should/can do better on quality

Will

Rushed Construction, No Accountability, and Hidden Mold

Peter

Achraf

Good intro meeting, good design center meeting, good process

Elgin, IL

Know what you are getting

Very Poor experience

Pulte review experience was just ok. The construction manager was the only positive person I dealt with and he deserves a raise.

Bad customer support

Great sales, Bad design team. Ok construction

Ok quality for a production home

BAD experience

Worst customer experience

Overall experience was good.

Lower than expectations

STAY AWAY

Bad experience with pulte mortgage and final walk through before closing

Post closing support non-existent