Pulte Homes Reviews in Chicago, IL

We downsized and could not be any happier with our decision to purchase a townhome. All good.

Excellent. Satisfactory answers to all question.

The whole process went very smoothly and everyone we dealt with was very responsive to our questions and needs. Couldn’t be happier with our new home!

Pulte is trustworthy and very reliable to work with. They adhered to the timelines they committed to and offered a wide variety of options during the Design Appointment. Overall, I’m very satisfied with Pulte and their excellent team.

Poor quality products used such as granite. Poor workmanship. Window shades do not fit properly as drywall around windows not uniform. Cheap wood used on deck is splitting. During construction found none of bolts on lally columns were tightened down. Cheap, cheap, cheap! Would never recommend Pulte homes.

Our sales associate Britta was incredible. She was so helpful and knowledgeable of the process that it took a lot of stress out of the purchasing our new home. We were fortunate to have her help us. The other person who helped tremendously was our Assistant Construction Manager Eric. He was always there to answer the questions about the construction schedule keeping us informed on every step of the process. When we had concerns or issues they were addressed quickly. Both my wife and I felt at ease knowing that he would give us a thorough explanation for our questions. Both Britta and Eric have out going personalities to work with. We were glad to have them as part of the construction team. We would recommend them to anyone looking to buy and build home by Pulte. ... More

Pulte has a business model they follow to ensure that each step of the construction process is completed to the owners’ specifications. We felt that we were always involved in this process and that they would answer any questions that we had along the way. We have been in the house for two months now, and feel that it is well constructed, quiet, and well maintained on the outside. I’m looking forward to many years in this home.

Our experience with our salesperson was great; however, our interactions with the construction manager were disappointing. Several important details were overlooked, such as instructions for using the dehumidifier and guidance on setting up our utilities. During our final walk-through, many of the identified issues were still unresolved. While the after-sales representative has been responsive, many of the problems we reported have not been properly addressed. For example, the exterior power outlet still allows outside air to pass through, and we continue to have other open issues that remain unresolved.m ... More

Very professional The secretary Cassidy was a tremendous support she is an asset to your organization

1.The only builder that wants to save money by not doing the grading properly. 2.Does not care about defects, if it's not identified before closing, you have to live with it. 3.Has a contractor who does not even know how to install garage weather seal properly(light is clearly visible inside garage and cold air is seeping). 4.Does not want to fix the main door frame crack even though it was identified before closing. 5.Flooring installation was not done properly, bulges in the floor from day one. 6.Doorbell camera was another joke, they installed it blocking access to storm door. 7.Basement floor cracks are everywhere (not talking about controlled cracks) ... More

The good: most everything was well coordinated for our build and move in. The builder reps and staff were very helpful and willing to correct any issues we had. There were a few issues - our microwave did not work correctly when installed and it took longer than expected to get a replacement. The circulation fan was recently found to not be running and the thermostat is not working correctly. The Briargate staff is helpful but had some glitches as mentioned with appliance/ equipment manufacturers/ contractor work as just mentioned.

While our home-buying process with this builder started off smoothly, the overall experience has been disappointing. The quality of several finishes does not meet expectations — the interior paint is of noticeably low quality, showing marks and wear quickly, and the doorknobs and hardware feel cheap and poorly installed. These details detract from the overall appearance and craftsmanship of the home. Equally concerning has been the lack of assistance after closing. Getting questions answered or help with issues has been extremely difficult. Communication is slow, follow-up is inconsistent, and warranty concerns often go unresolved without clear updates or accountability. Overall, while the initial purchase experience felt promising, the combination of subpar materials and poor post-sale support has left us disappointed. We hope the builder takes steps to improve both the quality of their finishes and the responsiveness of their homeowner service team. ... More

There are two very important Pulte professionals at Villas of Fair Oaks. You first meet Diane who works hard to help you make your purchase. She listens intently to your budget concerns and works with you to select the available amenities. Jesse is the project professional who keeps things on track. He works with you to keep you updated through the entire building process. He has his own set of standards for the house he will deliver. He wants everything to be “his way” which lets you know that you will be getting a house that exceeds your expectations. He is always available to give advice or lend a helping hand. We thank Diane and Jesse for all their help and professionalism. ... More

Overall Excellent Experience , trustworthy and professional

When we first walked into the model home at the Briargate sales center we were wowed by the tall ceilings, numerous large windows & open plan. We returned a number of times to check quality of materials and construction and were never disappointed. Once we “pulled the trigger” all the Pulte people we worked with were friendly, knowledgeable & competent. Overall, a very positive experience.

Bad ! Will not buy again with Pulte.

overall process is streamlined right from initial discussions to handover of house was streamlined and every resource have worked have been pretty responsive to any queries and issues - so thats great. on the downside - i would really want them to make an effort to up their build quality for sure.

Working with Pulte was seamless. Amy and Auggie were available to answer any questions and provided weekly updates. We lived out of state and were felt comfortable with the process.

The entire experience has been nothing short of horrible. From the very beginning, I was overpromised and underdelivered. Prior to closing, I identified a list of issues that I was assured would be taken care of either before or shortly after closing. Instead, I had to constantly follow up just to get basic items addressed. The workmanship was extremely poor—baseboards were coming off, carpet threads were loose, and the paint job was blotchy and careless. I opened a ticket for the HVAC system because the AC unit was noisy and had condensation on it, only to be told the noise was “within threshold.” After pushing for months, the HVAC company finally came out (three months after closing) and confirmed I was right: the connection wasn’t done properly, and the system was overpowered, which caused the intense noise. The same thing happened with the carpet. I raised concerns that it was not stretched or tucked properly, but I was told it was “within tolerance.” A few months later, there’s now a bald spot at the top of my stairs—exactly what I warned them about. Every time I raise a valid concern, I feel gaslit and dismissed, as if customer satisfaction and quality mean nothing compared to rushing homes out the door. The worst discovery came when I replaced one of the builder’s basic toilets. Upon removing the baseboard in the master shower, I found mold. I immediately filed a ticket, and while this was the one issue they acted on quickly (within a week), the fact that it existed at all was alarming. After much insistence, they finally conducted a proper inspection and had to tear down the entire wall in the master, remove moldy boards, and rebuild. While there was no active leak at that point, it’s clear there must have been one during construction that was never disclosed or handled properly. This was my very first home purchase, and instead of being an exciting milestone, it has been the worst experience of my life. I would strongly recommend avoiding this builder. Go with a smaller contractor who values quality, accountability, and customer service—because this company clearly does not. ... More

Beware of sales they get involved with closing in a bad way

It was great experience, ThankYou

Our house was constructed with the finest workmanship.

The sales team Vickey was great, she helped us from the first time we walked in and she answered all the questions and concerns we had, 5 starts for her. Construction manager Carson was great as well. He knew his stuff and very detailed explaining all the house features. 5 starts for him Lending department, pulte mortgage was the worse. They kept asking for documents that I already sent, weeks went by without any response, it was 7 days before my closing and they yet had us qualify for the loan. It put us on a bad spot specially since we were moving from another state. I cost us thousands of dollars due to their negligence. 0 starts for pulte mortgage. ... More

Be sure that you know what you’re going to get for your final product. Our home was to include a two car garage. Due to poor grading of the lot, extra stairs were needed to get into the house through the garage. And therefore two cars do not fit in our garage. And Pulte is not willing to compensate us for the loss of value for our home.

I reached out multiple times regarding various issues, but received no response or timely resolution. Additionally, the pricing is significantly higher compared to other builders in the Mundelein area. Unfortunately, despite the premium cost, the quality of work—especially in areas like flooring and plumbing—has been disappointing.