Pulte Homes Reviews in Chicago, IL

We had a time crunch to make selections for the construction crews. The staff were helpful in making sure we could get in, which was a trick from 1,000 miles away. They kept us informed as the build progressed and had a video walkthrough since we were so far away. A couple electrical items were cleared up quickly after closing and we are happy with our selections.

My overall experience purchasing a home with Pulte was deeply disappointing. While they are incredibly efficient when it comes to collecting escrow payments, that urgency doesn’t extend to providing timely or transparent updates. We received our official closing date with less than two weeks’ notice—seemingly driven by their internal push to meet end-of-month sales numbers rather than any consideration for the buyer’s planning needs. The sales process was equally frustrating. The sales team uses scripted enthusiasm to create a sense of urgency and exclusivity, suggesting that you’re getting a remarkable deal that required “pulling strings.” In reality, the pricing and incentives turned out to be fairly standard—nothing extraordinary. When I expressed this perspective, the salesperson was visibly irritated, which was unprofessional and disappointing. As for the build quality, it leaves much to be desired. While the finishes might look nice at first glance, they mask the use of noticeably low-grade materials. It’s a “looks good from far, but far from good” kind of situation. Post-closing, the customer service has been a major letdown. The service team is slow to respond, and when they do, it’s typically to deflect responsibility rather than offer solutions. Several issues were dismissed outright or deemed outside of warranty, even though the home was brand new. Getting help from the service team feels like talking to one of their flimsy interior walls—no support, no resolution. In short, this has been an incredibly frustrating experience. While Pulte excels at collecting payments, they fall drastically short when it comes to communication, service, and build quality. I would advise prospective buyers to proceed with caution and go in with eyes wide open. ... More

What Pulte shows in their design center and what they deliver was completely different especially for flooring. The floor tile selected at design center was smooth and what they delivered has rough grooves on every tile and they even don't want to correct the isssue. Its forBronk farm lot263 even the A/C unit makes lot of noise and they aren't accepting its an issue to correct it

I’m an unhappy with my house

All of the Pulte representatives we’ve encountered, from Peter to David to Bryan to Mike, have been courteous, informative and responsive. Our list of issues at closing were a handful and all minor. Things were realized after closing, also minor, were handled in a timely manor. We are extremely satisfied.

Response to issues is not quick and material is not a good quality. Seeing quite few issues at home

Less than two months since we moved in, there are numerous issues that need to be addressed. The workmanship and materials used are of poor quality. Additionally, the communication regarding the completion of exterior items is extremely poor. We had to follow up multiple times to obtain a timeline for their completion. Overall we are not happy with the purchase and value for the price paid.

Peter was very helpful during the process. It was really comforting to receive photos of the house during construction, since we were out of town buyers. Bryan was really great during the building process, understanding our concerns and alleviating them. He was very understanding of our situation and really reduced our anxiety with being so caring.

Very disappointing experience from start to finish for this process. We were made to feel as if we did not belong in this neighborhood from the first day we came in to view the model home. The person walking us through picking out electrical gave us bad advice which will cost us more headaches and money in the long run (an electrician or contractor should be walking people through these decisions, not someone from sales). Then we got a new sales person halfway through who never checked on us and was hard to get ahold of. Post closing we have had issues in our home that have not been addressed in a timely manner and we are still waiting to get a driveway (2)+ months after moving in - with no access to our garage for over a month. We have been down to one car since one of our vehicles is electric and it cannot sit outside on the street for months on end. ... More

They closed the house on time and overall, it looks good and met my expectation. Quality could be better though.

I’m about 95% happy with my new home, and overall, it’s been a great experience! Everyone I interacted with was fantastic—especially the builder and the community, which really exceeded my expectations. The only hiccup I encountered was a lack of flexibility around the closing date. It was a bit stressful and frustrating at first, but thanks to the builder’s help, I was eventually able to get it moved. That alone speaks volumes about the kind of support you get with Pulte. Pulte has proven to be a great builder, and aside from the closing process (which I consider a minor bump), everything else was smooth. Their service, responsiveness, and attention to detail were wonderful. I’d absolutely recommend them and this community! ... More

Is anyone actually reading this review? Never hear anything back after submitting reviews. Sales personnel, design center personnel, and title closing personnel were all good to work with. Lack of caring about quality by contractors and project managers is evident. 1. Paint all over vinyl flooring (still there) 2. Installation of aluminum around outside of house is terrible and has major issues still 3. Door installation issues. 4. Siding was installed all dirty, with handprints and mud all over it, which is still there. 5. Concrete sidewalk and front stoop issues. 6. Backsplash tile issues 7. House was not in "new" condition for move in. Basement floors all dirty. Garage floor was filthy. Sidewalk and front stoop weren't cleaned at all. Had to clean myself so we could get in without walking through dirt. 8. We could go on and on.... ... More

Nice home Pulte sales department needs to improve their communication. Would like better insulation in the garage but the rest of the house is very nice We have been in the house for 2 months and nothing minor or major has showed up.

There are cracks in my new house . This is at the ceiling which is clearly visible . this is not handle properly.

make sure what model and plane you select, after signing the contract it's difficult to change. Same as design center to choose items.

Bad experience with Sale Agent. Felt I was judged from the beginning. Sales agent did not mentioned all of the possible options. She decided that I could not afford the house. Sales agent was pushy in making me choose Pulte Mortgage. She did not explained all in details. For a first time buyer, there is so many choices and decisions to make. The Sale Agent should always give complete explanation, description or options of what is part of the house. Had a different experience with the Construction Manager. He was very helpful and understanding and listened to my concerned if I had any.

From dimensions of home to poor build quality in each aspect of construction, they have used the lowest quality material possible to give homeowners their homes so that they will end up spending thousands and thousands in dollars in subsequent years while Pulte maximizes the profit. This kind of corporate greed at expense of consumer is appalling. Pulte and its employees are so rude and dont care about issues

Although the interior of home build was discussed and reviewed, the exterior of the home was not even an afterthought. We were expecting to have a front porch but our model does not have one. This was quite a shock and there was no review of model exterior allowing us to believe the photos we were initially shown of ranch duplexes all had porches. Pulte very unresponsive to our disappointment, almost negligent. Contract allowed no room for discussion or alterations. The build was also delayed from what sales representative discussed. Lastly sales rep. said we could plant our yard with arborvitae as "it's your land you can do whatever you want". However, HOA has extreme restrictions on most plantings. Overall would not buy with Pulte again and could not cancel contract without losing $50,000 deposit. ... More

We have issue with Subfloor 2nd floor we did mention that when we did walk trough, Also mention that to Warranty manager, Plus many other issues from kitchen cabinets to paints ects

Buying a home is overwhelming what more if it’s a new construction. The realtor who assisted us was very helpful. She didn’t mentioned that the price of the lot went up from the first consultation to the time that we signed up which is a week apart. Just a week!!! I tried to appeal but to no avail. They just made more money out of me. The house is just okay. It seems that they rushed the construction. It took them less than 5 months to build on a winter time. Pulte needs to reconsider their general contractors. There’s a lot of hard dried paint on the carpet. The carpet edges were not smooth. The grout in the bathroom tiles are not smooth. The thing on the edge of the tiles are peeling off. The floor has a lot of crack. I have the pictures saved on my phone I’ve been finding things since day 1 and I am still finding things that needs to be repair until now. The construction manager Anthony and Justin are very helpful and kind. It is hard to recommend Pulte to homebuyers. ... More

Our salesperson was excellent to work with and a great communicator. The building side, not so much. Why? Because there is no follow up. What good is a warranty or punch list, if they are ignored after they are recorded? We still have missing items and quality problems. Over promised and under delivered.

Great property location next to Danada Forest Preserve and convenient access to the highway.

Too many things they leftover to fix. They said after closing we will fix but now they don’t show up

Will never buy through Pulte ! I wish I could go back in time! Poor workmanship and Quality.

I had a good overall buying experience. Also, I do believe that the internal construction of the home is decent. However, the workmanship of everything inside the house is suboptimal to poor - from using poor paint (flat paint which is the cheapest paint on the market and completely nonfunctional for anyone who wants to live or have kids in the house), uneven walls that bow in and out, uneven edging bowing in and out, careless painting with uneven lines around windows and paint on baseboards, reckless paint splashes on doors, paint on floors, uneven painting on doors, unfinished rough door edges -- literally all the aesthetic aspects of the house that you have to look at every day you live in the house -- and the unevenness of floors and walls, which makes it hard to install closet organizers and window treatments. It's been a frustrating experience getting someone to actually listen. I had added an "upgrade" paint package which was literally a color and was still flat paint - and very poorly painted. Overall what I paid for the home does not match the quality of the workmanship. I had a Pulte home before this one for 20 years and had a fantastic amazing experience and loved my home. That's why I didn't even question buying another one. But it's clear Pulte has cut lots of corners to cut their expenses, lowered the standard of quality in products and labor in their overall process and is still charging a huge premium. It's disappointing overall - especially because it seems they value customer feedback and has a warranty program. If you want to make customers happy, then quality cannot be compromised. Buyer beware when buying a Pulte home, ask lots of questions about materials, quality, labor, etc etc. And talk to current homeowners in the same subdivision before buying. ... More