Pulte Homes Reviews in Chicago, IL

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear that you had a great experience with your construction manager. Yet, we're sorry to learn that the rest of your experience did not meet your expectations. If there's anything we can do to help your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience with post-sale support and material quality has been disappointing. We would like the opportunity to learn more about your concerns and help resolve them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re glad to hear that Jenny and the sales team provided outstanding support, but we’re truly sorry the design and construction phases didn’t meet expectations. The issues you've described, from missing features to repeated repairs so soon after move-in, are unacceptable and we'd like to make leadership aware of this. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ... More

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're glad to hear you had a positive experience with your sales representative, but we're sorry to learn the design center and post-closing process didn’t meet expectations. Your insights about inspections and timing are valuable, and we appreciate you sharing them. If there's anything we can do to help your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear that your experience with Lori and the sales team was excellent. That said, we're truly sorry to hear about the negative interactions during the construction phase. Your concerns about communication and professionalism are serious and will be shared with our leadership team. Thank you again. ^KH

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're truly sorry to hear about your experience with our teams. We'd appreciate the opportunity to learn more, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Pulte Homes responded:
Thank you for providing feedback. We're glad to hear you had a positive experience and that the time frame quoted was accurate. It’s also great to know our team was responsive in addressing any concerns. Enjoy your new home! ^KH

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're truly sorry to hear that the material quality and workmanship have not met your expectations, this is not the experience we aim to provide. We'd like the opportunity to discuss your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. If there's anything we can do to help, please don't hesitate to let us know. Thank you again. ^KH

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your final walkthrough and loan experience did not meet expectations. Your feedback about the walkthrough process and communication with Pulte Mortgage is very concerning, and we appreciate you bringing it to our attention. We’ll be sharing your comments with the appropriate teams to ensure improvements are made moving forward. Thank you again. ^KH

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are truly sorry to hear about your experience, especially the lack of communication and support. The delay in your driveway and landscaping, compounded by poor follow-up, is unacceptable and we sincerely regret the frustration it caused. Your feedback highlights important areas where we must do better. Thank you again. ^KH

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We’re delighted to hear that our team was able to support you throughout the process. It’s great to know that the video walk-through and ongoing communication helped make things smoother for you, and that any post-closing concerns were addressed quickly! Thank you again. ^KH

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience, from the sales process through post-closing support, has been so disappointing. What you’ve described falls short of the transparent communication, professionalism, and build quality we strive to provide, and we understand how frustrating it this must be. We want to ensure leadership is aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ... More

Pulte Homes responded:
Thank you for bringing this to our attention. We’re very sorry to hear about the discrepancy between the flooring you selected at the Design Center and what was installed, as well as the concerns with your A/C unit. We would like to escalate your concerns to leadership and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Pulte Homes responded:
Thank you for taking the time to share feedback with us. We are terribly sorry to hear that you are unhappy with your new home. We would like to learn more about your experience so that we can help in anyway, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Pulte Homes responded:
Thank you for your kind words! We’re thrilled to hear that Peter, David, Bryan, and Mike provided such a positive and responsive experience throughout your journey. It’s great to know that any issues, both before and after closing, were resolved quickly and to your satisfaction! We truly appreciate your feedback and are so glad you're enjoying your new home! ^KH

Pulte Homes responded:
Thank you for taking the time to provide your feedback. We're sorry to hear that you're disappointed with the quality of your home and the delays in resolving your concerns. We would like to make leadership aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are truly sorry to hear about the challenges you've encountered since moving into your new home. We take concerns about quality and communication seriously, and we’d like the opportunity to address the outstanding issues you've mentioned. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are thrilled to hear that Peter and Bryan made your experience a positive one, especially as out of town buyers! It's great to know that their construction updates provided peace of mind and that your concerns were addressed with care. We appreciate your kind words and hope you enjoy your new home! Thank you again. ^KH

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're truly sorry to hear that your experience did not meet your expectations, this is certainly not the experience we aim to provide. We sincerely regret that you felt unwelcome during your process, and we take your feedback seriously. We want to ensure that leadership is aware of your experience and address any of your remaining issues. Please email us at customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ... More

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are glad that your house was finished on time and meets your expectations. However, we're sorry to hear that you have some concerns about the quality. If there's anything we can do to help, please send us an email at customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are thrilled to hear that overall, you had a great experience, and the community exceeded your expectations. While we apologize that you had a bit of stress and frustration around the closing date, it's great to know that our team was able to support you! We truly appreciate your kind words and your recommendation! ^KH

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We want you to know that your concerns are being read and taken seriously. We are glad to hear that you had a good experience with our sales, design center, and closing teams. However, we are truly sorry to hear that the quality and condition of your home did not meet expectations. We want to ensure that leadership is aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^KH ... More

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We are glad to hear that you have been enjoying your new home! However, we apologize that communication has been poor and that you have concerns with your garage insulation. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. Thank you again. ^KH

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are so disappointed to hear that you are unhappy with the quality of your home and experiencing these concerns since moving in. We want to make leadership aware of this and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH